Naturescape

I have used Naturescape for the last two years. The first year, they were the best lawn company I had ever dealt with. The grass was grreen, and the weeds were gone. This year, I have a few weeds in the front yarrd, but the back yard is a virtual sea of dandelion, clover and a few other broadleft weeds. I called repeatedly (4-5 times) to have the back yard treated. Although they came as evidenced by their yard tag, there was no evidence of spraying. The dandelions didn't even droop.

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It's $36 a visit. They do goof stuff but there's something they could do better. They come and go and leave a note on my door.

They are reasonable.  I would not say that they are the absolute best but price is probably best.

As a present customer, in order for  my lawn to thrive & grow healthy, I purchased a Lawn Aeration.  I choose Naturescapes because they are  Fertilizing and doing a Great Job!

I purchased a 5 Application Lawn Program in Feb 2015.  This means they come 5 times to fertilize my lawn so dandelions, weeds, mushrooms etc..... do not grow.  After the 1st application -I did have some dandelions pop up- I called them immediately and they were out the same week to my home to spray again.  Now my lawn is lush, green and free of weeds. They do give special discounts for people with larger lawns like mine which is over 18,000 sq. ft.  Worth a look to check them out.  I will be using them in the future.

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Very well. When I called to pay by phone; service rep asked how and agrave;re things, I mentioned it helped but still have mosquitos. I asked when next spray is due ( I was set up for 2 applications) she said it wasn'tand quot;t time for 2nd application, but she scheduled a free spray because they are quarateed sprays, ( That surprised me, because have had quit a lot of rain; plus, we have a creek behind our house.

We have a fenced in yard with kids and dogs so NatureScape always calls us the day prior to coming out so that we can have everything ready for them. We also had recently changed some of our landscaping in our backyard which made the aeration part a little tricky but they did everything that we asked of them and explained how it was done.

I called Thur. afternoon and they were out Mon. afternoon. They blew all the leaves from around the house and fencing. Then they low cut the lawn mulching up the grass and leaves. Then they used this machine (looked like something from Dick Tracy) that they rode standing up on that sucked every leaf and blade of grass up. They bagged it up and took it away. They didn't just leave it on the curb for the City to pick up. It was the coldest day at the time the poor tech must have froze but did great work. What impressed me most was that after all of that work he came back the next day and picked up all of the loose tree branches in the yard and took those away as well. Our yard had never looked so good. It was a nice feeling to have a lawn that looked better than all of those around it.
Not to mention affordable.

Explained all in above box.

Unsatisfactory...Their TX did.not take care of the weeds at all. When we had the drought kast year they called me 4 weeks after applying a Tx to say they would do a Tx the next day. I told them NO,there was a ban on watering the lawn and the lawn looked dead,plus it had only been 4 weeks since they sprayed.But when I came home from work there was the flag in the yard so I knew they sprayed.I called them right away and they told me to look at the name and address on the invoice and it was for a neighbors yard TX that we received.Naturally I was concerned that there may be a difference in what they sprayed,but she could not tell me what they did. She told me to mail her the invoice and she would compare the Tx and call me back. They never called back,never apologized and we will never use them again.We now use Cragens and love .

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Their prices increase yearly, but they are still the best price for quality service. You can pay at the beginning of the year for a discount. They are honest and don't force more services than would actually do any good. The couple of times I had weeds come back between visits they came back out free of charge and tried something different. They always come when they say they're going to and the employees are professional and focused. The office staff is friendly and easy to work with. I've never had any problem with anyone I've dealt with. I've shopped around and used other companies, but nobody provides the same level of service.

No one called on Tuesday, Wednesday or Thursday. Talk about pool customer service. It must be nice to have so much business that you can ignore potential customers for 3 whole days.

I received a and quot;Blockedand quot; caller ID on my phone on Friday, 9/30/11. **TEN** minutes later, there was a knock at the door. and quot;Kenand quot;, the office manager was at my door. I asked about the lack of a call ahead and he told me that he blocks his caller ID before making calls. I also asked about the 30-60 minute notice I was to have been given. He said that 10 minutes was the best he could do. I then asked about the 3 day delay in calling me back and why I wasn't called to set up an appointment time, etc. and that it was just dumb luck I was home at the time. I also told him that I was supposed to have been called back on Tuesday. He replied that they and quot;don't do that.and quot;

You don't call potential leads back? You just show up? Call me old fashioned but I expect to be called back after being told I would be. I also don't expect that people will just show up at my house after giving a and quot;blockedand quot; caller ID, 10 minute notice.

Ken also got argumentative with me by saying that his receptionist would NEVER have told me that someone would call me back the same day. Wow! That's quite a statement Ken. What about Wednesday? Thursday? I told Ken that all of the phone lines in my office are recorded and that I would have his receptionist recorded. I chuckled and told me that he'd like to have a recording of that because, if it did happen, he'd have to write her up for breaking policy.

Ok, Ken...17 years owning a multi-state business I grew from scratch happened from good customer service. Not telling a customer that they shouldn't expect a call back and that you're going to write up a receptionist for telling a customer that she would have someone call them back the same day. Why isn't that normal? Customers expect their calls to be returned. Anyway, I'm not going to help get some lady a and quot;write-upand quot; just for doing what she should have been doing in the first place.

Moving on, Ken said that he would tour the yard, write up the quote and then come back and ring the door bell so that he could go over it with me. I told him that was fine and that I would wait on him to finish vs. going back to work since I wanted to go over the quote with him in detail so that I could compare it to my current provider.

After an hour, I went looking for Ken. He was nowhere to be found but his quote was attached to my front door along with a note asking for a copy of the audio tape so that he can write-up his receptionist.

It would appear that Ken, the manager, is more willing to write up an employee for giving good customer service than he is to provide it himself.

We'll choose another company to service our yard. One that values its customers as much as they do their staff.

NATURESCAPE does a good job.

They did a good job.

I had silver dollar fungus last year so I warned them about it for this year. I left for vacation and came back and my lawn was covered with silver dollar fungus, because they didn’t use fungicide. I believe if they would have used fungicide when I alerted them about the fungus it wouldn’t have spread as much. They were extremely polite and pleasant though.

I received a brochure in the mail for lawn aeration. Normally I do not use what I get in the mail but I checked the company in Angie's List and gave them a call. They said they would do the job when they were in my area and would leave an invoice on the door. That worked for me. I would not even have to be at home. As it turned out I was home. The gentleman gave me the invoice and did the job.

They were very punctual. They even called us ahead of time. They were very professional. The work done by them was of good quality. However, they spilled some fertilizer at some point and they didn’t pick it up. They didn’t seem to think that it was a big deal. We should have told them about it, but we didn’t. We’d probably use them again in the future.

I called and paid for all treatments upfront...They called several days before each treatment, showed up on the day promised. They stayed on top of a special request to make sure they got several areas of our yard out side of our fenced area. Worked around our dog in the back yard. I had called around several places for estimates on comparable service, naturescape was very reasonable...