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Mr. Appliance of Indianapolis

Appliance Repair, Appliance Repair - Small, Electrical,

About us

Mr. Appliance specializes in large appliance repair and maintenance to keep them in peak working condition. But repairing your appliance is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures: * Prompt, efficient attention * Our ""leave no trace"" clean-up commitment * A solid quote before the service begins - no surprises * Courteous and skilled in-home service professionals * Never an over-time charge - we charge by the job, not by the hour * All work & parts guaranteed Mr. Appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance.

Business highlights

29 years of trusted experience

Services we offer

Residential & Commercial Appliance Repair.


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.8206 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
9%
3
0%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-75 of 206 reviews

Joe G.
04/2014
5.0
appliance repair
  + -1 more
They did a great job. They are very efficient and timely. They were professional and did a nice job.
Description of Work: Mr. Appliance of SE Indianapolis repaired an ice maker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shermie S.
04/2014
5.0
appliance repair
  + -1 more
He checked everything, then suggested we put it up on concrete blocks as the computer is on a back corner and if it gets wet it affects that computer. We have an HE front loader, about 5 years old. I had problems with it sometimes not starting fully or it stopped between cycles. That issue seems to be solved, tho' I will never buy another Bosch appliance...too many things I dislike about it. Also owned a Bosh dishwasher which lasted maybe 4 years! Technician was prompt, courteous and came in a timely manner. Was easy to work with.
Description of Work: Did an evaluation of a large Bosch washing machine.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda L.
04/2014
5.0
appliance repair
  + -1 more
I can't say enough good things about my experience with Mr. Appliance. My refrigerator is 15+ years old (I bought it lightly used) and I was skeptical that it would even be worth repairing. It is a built-in model, costing around $8,500+ to replace. After talking to Mr. Appliance on the phone, I decided to give them a try. My technician, Sean, repaired my refrigerator at a very reasonable cost and it is running more efficient than it has for a long time. He even discovered that it was missing the drip pan and several screws were gone and corrected it (Why didn't the previous repair companies find these problems!) He has a work ethic that goes above and beyond to reach the highest result. This is my new go-to company for all my appliance repairs.
Description of Work: Repair refrigerator that was not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$193

Lynne C.
03/2014
5.0
appliance repair
  + -1 more
Called before they came out. Very prompt and courteous. Fixed cook top gas leak quickly! Looked at double oven which had been making squeaky noise. Could not reproduce noise but gave estimate on fan repair and replacement to have on hand if happens again. Sean was very professional and efficient.
Description of Work: Fixed gas leak on my cook top and checked my double oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

SUSAN V.
03/2014
5.0
appliance repair
  + -1 more
The individual was prompt, courteous and knowledgable. I definitely recommend this company.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

julie B.
03/2014
5.0
appliance repair
  + -1 more
Took a few visits but found the problem and were courteous and timely. Did not require expensive repair. Would use again.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Mary P.
03/2014
5.0
appliance repair
  + -1 more
We'd actually give them an A-plus rating. They came out, correctly diagnosed the problem in about 10 minutes, got the part within the week, and completed the repair. They were originally assigned to us by our Home Warranty company. We were so satisfied we called them several times after that.
Description of Work: Diagnose problem and repair old Thermador oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura S.
03/2014
2.0
appliance repair
  + -1 more
I had to pay for the diagnostic visit. They didn't have the part available to fix the dryer even though I told them about it when I scheduled it. I didn't know what part would be needed but I was hoping he would have something on his truck and he didn't have anything. I knew upfront that I had to pay the fee for the diagnostic. They said it could be counted towards the repair if I went ahead with it. It was still kind of expensive. The guy showed up even though it was really bad weather. He was on time considering the weather. He was kind of rude and took a long time to do what he was doing. He couldn't give me an estimate right away because the computer systems were down or something, so he had to send it to me later. It was pretty upsetting to have to take a day off from work and then have to pay and get nothing out of it.
Description of Work: I used Mr. Appliance of SE Indianapolis to come out and look at my washer and dryer. He diagnosed the problem and gave me an estimate. He didn't do any repair but he told me what was wrong with my washer and dryer. The manual setting works and he told me that the automatic setting doesn't work so I did find out what was wrong with it.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
punctuality
5.0

$130

Response from Mr. Appliance of Indianapolis
In addressing the members comments, we would like to emphasize our strong A rating with Angies List. We have also received the Angie's List Super Service Award for 3 consecutive years. Our technicians carry a good supply of parts on their vans so that repairs can be completed the same day; however, they, unfortunately, do not always have the part needed. If a part needs to be ordered, we can usually return with the part in 2-3 days at no additional cost to the customer. All of our repair quotes are generated by the technician using an iPad while at the customer's home. Due to technology "glitches" we do occasionally have to follow up with the quote rather than presenting the quote while we are in the home. Rarely do these cases arise but when they do we get the quote back to the customer as quickly as possible. The diagnostic fee that the customer pays while we are in the home can be applied towards the repair if we do have to follow up with the quote. We strive for 100% customer satisfaction.

Bethany R.
02/2014
5.0
appliance repair
  + -1 more
I thought he was very knowledgable and professional. I would absolutely use Mr. Appliance again.
Description of Work: The repairman arrived within 30 minutes of me calling. He did a full inspection of my washer and showed me everything that was wrong with it. He told me what it would cost to get it functional vs buying a new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

Ramona S.
01/2014
5.0
appliance repair, small appliance repair
  + 0 more
Dishwasher would not drain. Technician found the problem and corrected it. Dishwasher was under warranty and so there was no charge to me.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kristine G.
01/2014
5.0
appliance repair
  + -1 more
I've used Mr Appliance several times. This time, the repairman was upfront and let me know it would be more costly to attempt to repair the washing machine than it would be to replace it. I appreciated his honesty and the discussion we had about the pros and cons of washing machines on the market.
Description of Work: .

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ROSALIND JOAN B.
01/2014
5.0
appliance repair, drain cleaning
  + 0 more
my washing machine drain stopped up with ravelings from a rug which disentigrated in the machine. The technition removed the pump, cleaned the hose and drain.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

RITA W.
01/2014
5.0
appliance repair
  + -1 more
Fixed our dishwasher dispenser for the cleaner.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martin O.
12/2013
5.0
appliance repair
  + -1 more
This is an old unit. A replacement thermostat was no longer available. A thermostat for a different unit was installed instead. The technician provided an innovative solution which was appreciated. The only negative was, the cost of the repair was pricey.
Description of Work: Replaced a thermostat in refrigerator

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$328.8

Rhonda R.
12/2013
2.0
appliance repair
  + -1 more
Called them to check on electric stove (timer & clock was not working). They said the stove was too old and they had no parts. I fixed the issue just by turning off the power then re-starting. | |Had them check my freezer (ice was forming inside at top of door). They said there was nothing wrong with the freezer and it would not freeze up again >> It still freezes up inside the door.
Description of Work: .

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from Mr. Appliance of Indianapolis
In response we would like to mention that we always strive for 100 % customer satisfaction and that we work hard to provide customer solutions at a fair price. In regards to the oven - unfortunately there are some models that with design changes and/or usually their age, certain parts are no longer available. When power is interrupted, as in resetting the circuit breaker, the older relays on a control board ( sometimes referred to as the clock ) may reset and can begin working again. However, the problem will most likely re-occur and therefore we do not consider this to be repaired and feel that a repair would require the no longer available control board. In regards to the freezer frost - if a freezer does not tightly seal, frost can occur at that point. We can easily determine if the door seal is bad and in this case we determined that the customer did not need to replace the door seal and monitor for future performance. We have left a message as our willingness to revisit the frost issue at not charge and determine what might be causing the problem. We have just been awarded the Angies List Super Service Award for the third year in a row and we are committed to providing only the best service in the Indianapolis area market. Again, we welcome the opportunity to revisit the appliance and work toward providing the customer a solution and earn their confidence. Thank You and Sincerely, local owner & Mgt.

Mary M.
11/2013
5.0
appliance repair
  + -1 more
Repaired our washer and dryer. They found an electrical problem with the dryer that could have caused a fire had it not been repaired. We were extremely pleased with the work that Mr. Appliance did.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

RENEE B.
11/2013
5.0
appliance repair
  + -1 more
He was very pleasant but the ice maker was just dead. He was knowledgeable.
Description of Work: He came out and tried to fix the ice maker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARYPAT B.
11/2013
5.0
appliance repair
  + -1 more
Called Mr. Appliance on Tuesday at 4pm to schedule an appt. The earliest they said they could come was Friday. I made that appt. but requested if a cancellation should occur to call me. It was a few minutes later that they called back to tell me they could schedule a service call for Wednesday @ noon. This was great! I was told the tech would be Sean and he would call before coming to the house. Sean, the service tech called about 9:30 this morning to ask if he could come early. He arrived about 10 A.M. Quickly determined the problem and gave me the cost to repair (parts and labor) and honored the $15 discount coupon from Angie's List book. He fixed the washing machine cover switch in short order.
Description of Work: Installed a new cover lid switch on my Kenmore washing machine

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

MARGE P.
11/2013
5.0
appliance repair
  + -1 more
The guy came out and let me know what the problem was. The cost for the repair was going to be more than replacing the microwave. He was professional and it did not take him very long to find the issue. He mentioned that I could go to Menards for about $75.00 and get a new microwave and that is what I did.
Description of Work: They checked out my microwave. He could repair it but it was not worth the cost. They did charge for the estimate.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl S.
11/2013
5.0
appliance repair
  + -1 more
His diagnosis was perfect. He did come up with the idea that the filters were clogged and he was right as I ordered them from Culligan and it started working fine, once they were replaced. He was dressed neatly and he was very professional. He was well kept and it was a good experience.
Description of Work: I had him here for a diagnostic on the ice machine in a freezer. He did do everything needed to clean out the entire system.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dorris T.
11/2013
4.0
appliance repair
  + -1 more
The service was great. The representative and quality were very good. The price was good for me. They will come back and take care of anything that you are not satisfied with. They were very responsive.
Description of Work: They did a refrigerator repair. This is for an old GE refrigerator.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

nicholas S.
11/2013
4.0
appliance repair
  + -1 more
The service was okay. They were slow with the work as it took a long time to get a part in. It took three weeks for the part to arrive. The repair and the professionalism were fine.
Description of Work: They replaced a part in a washing machine. The washing machine is a Kenmore.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Appliance of Indianapolis
On behalf of Mr. Appliance, I would like to apologize for the length of time it took for us to receive your parts and complete your repair. It is our goal to have customers 100% satisfied and for repairs to get completed in a timely manner. Our technicians carry a good supply of common parts on their vans; however, occasionally we do run across a part that has to be ordered directly from the manufacturer - which is the case here.

Gary H.
11/2013
5.0
appliance repair
  + -1 more
The service turned out well. We may be needing them for service again. I have used them at least twice and it may have been three times. They are professional and they provide quality service. They were on time.
Description of Work: They put a new heater coil in a dryer. Previously they worked on a refrigerator as well.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0

Yes, I recommend this pro

Kenneth H.
10/2013
5.0
appliance repair
  + -1 more
First we were impressed by the prompt and helpful way our call to Mr. Appliance was answered. Technician, Sean Robinson, was dispatched and impressed us, in turn, by his competence and demeanor. The upshot is we will use Mr. Appliance whenever we need to have competent service of any major appliance. They are experienced, reasonably priced and pleasant to deal with.
Description of Work: First, checked out a washing machine and diagnosed problem . As we thought, it needed a new bearing and drum so we elected to replace it. On same visit, Sean Robinson checked out and repaired a thermostat on our refrigerator..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kathy D.
10/2013
5.0
appliance repair
  + -1 more
I received good advice - the repair to my clock and timer necessitated disassembling my range which would in turn require changing a face plate. The total repair came to $1000 and I decided it wasn't worth it. Since then, my clock and timer started to work again!
Description of Work: Provided an estimate to fix my range.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Contact information

805 S Kitley Ave, Indianapolis, IN 46219

http://www.mrappliance.com/indianapolis

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Electrical,
Drain Cleaning,
Dryer Vent Cleaning,
Water Heaters

FAQ

Mr. Appliance of Indianapolis is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Mr. Appliance of Indianapolis accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Appliance of Indianapolis does not offer free project estimates.
No, Mr. Appliance of Indianapolis does not offer eco-friendly accreditations.
No, Mr. Appliance of Indianapolis does not offer a senior discount.
No, Mr. Appliance of Indianapolis does not offer emergency services.
No, Mr. Appliance of Indianapolis does not offer warranties.
Mr. Appliance of Indianapolis offers the following services: Residential & Commercial Appliance Repair.

Contact information

805 S Kitley Ave, Indianapolis, IN 46219

http://www.mrappliance.com/indianapolis

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed