Handyman Connection of Carmel

DID GOOD WORK, WE MIGHT HAVE FOUND A CHEAPER LABOR RATE BY SHOPPING AROUND MORE, BUT THE FINAL RESULTS WERE VERY GOOD.

THIS REMODELING PROJECT STARTED OUT BAD AND DIDN'T GET MUCH BETTER. THEY WERE SUPPOSED TO BE HERE AT 9 A.M., BUT AT 9:30 A.M. WE CALLED THEM AND THEY SAID THEY WERE RUNNING LATE AND WOULD BE HERE IN AN HOUR. THEY DIDN'T SHOW UP UNTIL 1:30 IN THE AFTERNOON. AS FAR AS THE WORKMANSHIP GOES THEY DID A DECENT JOB ON THE FRONT DOOR, INSTALLING AND PAINTING IT, EXCEPT FOR PAINTING THE DOOR ON MY FRONT LAWN WITH NOTHING UNDER IT AND KILLING OFF PART OF MY LAWN. THE BACK DOOR TURNED OUT TO BE A NIGHTMARE. AFTER THEY GOT THE DOOR PUT UP, THEY DISCOVERED THE DOOR HANDLE WOULD NOT CLEAR THE DOOR FRAME AND THERE ALSO WASN'T ENOUGH CLEARANCE BETWEEN THE DOOR AND ITS' FRAME FOR THE STRIKE PLATE TO FIT. THEY MESSED AROUND WITH IT UNTIL ALMOST 9:00 P.M. AND IT WAS STILL FOULED UP. FINALLY, I TOLD THEM TO JUST FORGET IT AND SENT THEM ON THEIR WAY. WE PICKED THIS COMPANY BECAUSE OF THEIR PRICE, BUT WE'VE LEARNED THAT CHEAPER ISN'T ALWAYS BETTER. NEEDLESS TO SAY, WE WILL NOT PICK THIS COMPANY FOR ANY FUTU

THEY WERE ABLE TO FINISH QUICKLY BY BEING EFFICIENT, & FITTING ME INTO THE SCHEDULE QUICKLY WHICH WAS REALLY APPRECIATED.

THE ACTUAL REPRESENTATIVE WHO QUOTED ME AND THEN DID THE WORK WAS WAYNE MERRILL. HE WAS PROMPT AND RESPONSIVE THROUGHOUT THE ENTIRE PROCESS. TO START, WHEN DISCUSSING THE LIST OF SMALL JOBS I HAD FOR HIM, HE PASSED ON A COUPLE TELLING ME HOW I COULD FIX THEM MYSELF VERY EASILY. IN ANOTHER CASE (RESTORATION OF AN OLD DOOR) HE NOTED THAT HIS COMPANY DID NOT HAVE PEOPLE WITH EXPERTISE TO PERFORM THAT ONE BUT DIRECTED ME TO A POINT OF CONTACT FOR ANOTHER COMPANY THAT COULD! OVERALL THE PRICE WAS A LITTLE HIGH BUT HE GOT ALL JOBS DONE IN ONE DAY & THE QUALITY OF THE WORK WAS GOOD. WAYNE ALSO PROVIDED A RECEIPT FOR MATERIALS HE PURCHASED WITHOUT ME EVEN HAVING TO ASK FOR IT (YOU MUST PAY FOR ALL MATERIALS WHEN WORKING WITH THIS COMPANY) AND IT ONLY AMOUNTED TO $25 AS HE HAD SOME PARTS ALREADY. WAYNE'S AN OLDER, LONG-HAIRED, SCRUFFY LOOKING DUDE WHO DRIVES A BEATUP MINI-TRAILER BUT DON'T LET THE LOOKS CONCERN YOU, HE'S A NICE GUY AND DOES A GOOD JOB!

THEY TOLD US THAT THE PERSON WHO CAME OUT HAD A DEATH IN HIS FAMILY AND THAT THEY NEEDED MORE TIME, WE WERE UNDERSTANDING OF THAT SITUATION, BUT IT HAS BEEN A MONTH AND WE HAVE NOT HEARD FROM THEM.

ARRIVED ON TIMELY BASIS AND GAVE A DETAILED DESCRIPTION OF WORK. VERY PLEASANT, WERE SUPPOSED TO FOLLOW UP WITH MORE INFORMATION FOR ME THE NEXT DAY, BUT NEVER DID.

IT WAS A VERY BAD EXPERIENCE. THE WORKER SEEMED NICE, BUT REALLY DIDN'T KNOW WHAT HE WAS DOING. I'M GOING TO HAVE TO PURCHASE A NEW TUB AND HAVE ALL OF THE WORK RE-DONE, SO I'M OUT ABOUT $2000 IN MATERIALS THAT WILL HAVE TO BE REPLACED.

THE TECHNICIAN WAS DOUG EBERSOLL, HE WAS VERY HELPFUL, HE DIDN'T TALK DOWN TO ME, ANSWERED ALL MY QUESTIONS, AND EXPLAINED WHY IT WASN'T POSSIBLE TO INSULATE THE AREA, IT IS UNHEATED GARAGE, AND TO PUT INSULATION IN WOULD BE POINTLESS. HE GAVE ME HELPFUL TIPS. I LIKED HIM, BUT THE COMPANY HAS A POLICY THAT THEY MUST BE PAID AT COMPLETION OF JOB. THAT WAY YOU DON'T HAVE A CHANCE TO EVALUATE THE WORK DONE, SO I MIGHT NOT HIRE THEM.

GREAT COMPANY, VERY ORGANIZED, GOOD SERVICE. HOWEVER, SINCE THEY ARE A BIG COMPANY, THEIR PRICES ARE HIGHER THAN A ONE-MAN SHOP, WHICH IS WHAT I ENDED UP FINDING.

WHILE INSTALLING MY CERAMIC TILE THE WORKMAN BROKE OUR WATER FAUCET AND SMASHED THE BASE OF THE WATER FAUCET. OUR PURIFICATION FILTER FAUCET WAS BROKEN, AND LAST NIGHT WHEN HE CAME BACK TO TRY TO FIX IT HE ENDED UP BREAKING THE HOSE. RIGHT NOW WE HAVE NO WATER AT THE SINK AND WE CANNOT USE IT. THIS MORNING AT 7:10 AM I RECEIVED A CALL FROM SOMEONE FROM THE COMPANY, THEY WERE VERY INTIMIDATING AND SAID THAT THEY ARE NOT RESPONSIBLE FOR DAMAGE AND THAT THEY ARE NOT GOING TO FIX WHAT THEY BROKE. HE SAID OUR LAWYER CAN TALK TO YOUR LAWYER. I WANT THEM TO PAY FOR A NEW FAUCET AND PAY FOR A COMPETENT PLUMBER TO INSTALL IT. I ESTIMATE THE COST TO BE APPROXIMATELY $350.00.

OVERALL, WAS VERY PLEASED WITH THEIR WORK, AND WOULD CALL THIS COMPANY AGAIN.

GOOD PRICE, NEAT, COMPLETED WORK WHEN PROMISED AND ON TIME.

HE QUOTED ME A PRICE OF $225 WHICH I THOUGHT WAS OUTRAGEOUS! I DID THE WORK MYSELF AND IT TOOK 3 MIN. I CALLED THE COMPANY AND THEY SAID THE ESTIMATE SHOULD HAVE BEEN $90 AND THEY WOULD LOOK INTO IT.

HE IS EXCELLENT, HE HAS DONE WORK FOR US IN THE PAST. HE IS A REALLY NICE GUY AND VERY FRIENDLY.

I DID NOT REALIZE THAT THE WORK WOULD NOT BE DONE ON A CONSTANT BASIS (SOME HERE-SOME THERE). I ASKED FOR RECEIPTS OF PURCHASES OF SUPPLIES. I RECEIVED ONE, BUT HANDYMAN COULD NOT SUPPLY THE OTHER. FELT I PAID FOR SUPPLIES THAT WOULD HAVE BEEN CARRIED AWAY BY THE WORKER HAD I NOT INSISTED THAT HE LEAVE THE UNUSED PORTIONS. I AM NOT AT ALL SURE WHAT MY MONEY PURCHASED AND WHAT IT DID NOT. THE SOFFITS SEEM TO HAVE BEEN REPAIRED OK. THE WINDOWS WERE GIVEN ONLY 1 COAT OF PAINT AND ALL THE WINDOWS WERE PAINTED SHUT, CAN ONLY OPEN 1 WINDOW IN THE ENTIRE HOUSE! EVEN MY SON WAS NOT ABLE TO LOOSEN THE WINDOWS. SINCE THEN, I FOUND THAT THE WORKER DID NOT COMPLETELY PAINT ONE WINDOW, HAD TO DO SO MYSELF. TOO, I DISCOVERED THAT THE WORKER, WHEN RE-INSTALLING THE WINDOW FRAMES, ONLY USED EVERY OTHER SCREW TO HOLD THE FRAME IN PLACE, I HAVE THE REMAINDER OF THE SCREWS IN THE GARAGE. THE WORKER NEEDS TO COME BACK TO MAKE THE WINDOWS USABLE. I AM A FRESH-AIR PERSON AND CANNOT ENJOY THAT AIR!!

I WAS IMPRESSED WITH MR. LAWHORN'S TENACITY TO REPAIR THE GATE WHICH WAS IN A BAD CONDITION. ADDITIONALLY, HE WAS HONEST IN TELLING ME THAT I NEEDED A NEW GATE. FAMILY MEMBERS DIDN'T DO A GOOD JOB WITH THE ORIGINAL GATE.

THE REPAIRS WERE MADE, BUT THEY WERE ROUGH LOOKING AND SLOPPY. I WILL HAVE TO GO BACK AND SAND THEM TO SMOOTH OUT THE ROUGH AREAS.

DICK WAS VERY NICE. IN ADDITION TO THE FLAT FEE FOR JOBS, I HAD TO PROVIDE THE SUPPLIES. I HAVE SMALL CHILDREN AND DIDN'T HAVE TIME TO SHOP FOR THEM, SO DICK BOUGHT WHAT HE NEEDED WITH HIS OWN MONEY AND I PAID HIM BACK.

WORK WAS DONE PROPERLY AND QUICKLY. THE PRICE WAS MUCH TOO HIGH.

I FELT THE PRICE WAS HIGH, BUT HE DID GOOD WORK AND OFFERED SOME HELPFUL SUGGESTIONS.

THEY OFFERED A FIRST TIME CUSTOMER DISCOUNT OF $25 OFF

THEY TOOK NINE MONTHS FOR WHAT WAS SUPPOSED TO BE A THREE WEEK JOB, THEY DIDN'T JOB SHOW WHEN THEY SAID THEY WOULD. ALL AROUND POOR EXPERIENCE I WOULD RECOMMEND THEM TO ANYONE!

PROMPT, GOOD CLEAN UP. THEY DID A GREAT JOB ON PLUMBING. I WAS VERY PLEASED. WHEN THEY CAME TO GIVE ESTIMATE, THEY KNEW EXACTLY WHAT I NEEDED FOR JOB.

NOT VERY NEAT; DAMAGED WALL NEXT TO ONE OUTLET; POOR CLEAN-UP. VERY FRIENDLY AND HELPFUL BUT QUALITY OF WORK AND RESULTS WERE DISAPPOINTING. WILL NOT USE AGAIN.

THEY DIDNT COMPLETE THE WORK THAT THEY WERE SUPPOSED TO DO AND THEN THEY ARGUED WITH ME ABOUT IT.