Gutter Helmet/P&G Specialties Inc

PRIOR TO COMING, OFFICE CALLED TO CONFIRM MY HUSBAND WOULD BE HOME, WHICH I EXPLAINED WAS IMPOSSIBLE, THEY WERE VERY PERSISTENT, UNTIL I SAID WE WOULD JUST HAVE TO CANCEL OUR APPT. DURING APPT., REP. WAS VERY SEXIST, MAKING COMMENTS SUCH AS ''OUTSIDE THE HOME IS THE MAN'S WORLD'' AND ''THAT'S WHY WE LIKE TO HAVE THE HUSBAND HERE, HE UNDERSTANDS THESE MATTERS {REFERRING TO HOMEOWNERS INSURANCE}''. HE ALSO SHOWED ME ALL OF HIS PAPERWORK, COMPLETED IN MY HUSBAND'S NAME DESPITE THE FACT THAT HE WAS NOT INVOLVED IN ANY ASPECT OF THE MEETING, CITING THAT THE COMPANY POLICY WAS TO USE THE NAME OF THE ''HEAD OF THE HOUSEHOLD''. REP., MANY TIMES, ASKED IF I WAS SURE THAT I WAS ''AUTHORIZED'' TO SPEND THIS KIND OF MONEY. REP. KEPT ASKING IF HE COULD COME BACK TO GIVE THE ACTUAL ESTIMATE WHILE MY HUSBAND WAS THERE, I DECLINED. SINCE THE MEETING, I HAVE BEEN CONTACTED BY PHONE AND EVEN ONCE IN PERSON TO ASK IF I WAS READY TO COMMIT TO GUTTER HELMET.

THEY GAVE US THE BEST DEAL. WE LIVE ON A HEAVILY WOODED LOT, AND THEY ARE REASONABLY PRICED. THEY CALLED BACK TO CHECK UP ON US.

CALLED TO REQUEST QUOTE FOR WORK DONE. RACHEL LISTENED TO ME, TOOK MY NAME AND NUMBER, THEN SAID I HAD TO TALK TO SOMEONE ELSE, WHO WASN'T IN THE OFFICE. AFTER RACHEL TOOK MY INFORMATION, SHE TOLD ME I HAD TO LEAVE MY INFORMATION AGAIN, ON AUDREY'S VOICE MAIL, WHICH I DID. AUDREY HASN'T BOTHERED TO CALL ME BACK. STILL WAITING JUST TO BE CALLED TO SET UP A QUOTE.

DID A GREAT JOB!!!!! I WOULD RECOMMEND THEM.

I WAS IMPRESSED WITH THEIR SALES APPROACH. THEY SOLD ON THE QUALITY OF THEIR PRODUCTS AND DIDN'T PUT DOWN OTHER COMPANIES. THEY GOT RIGHT OUT TO US, THEY WERE COURTEOUS AND FRIENDLY, THEY LEFT A FEW PIECES ON THE ROOF THAT BLEW OFF LATER. I THINK THEY DID A GOOD JOB INSTALLING AND I WOULD USE THEM AGAIN,

THE ROOF IS STILL GOOD FOR ANOTHER TWO TO THREE YEARS BUT HE TOLD US IT WOULD BE COSTLY TO GET GUTTER COVERS NOW ONLY TO HAVE THEM REMOVED FOR A NEW ROOF. I WAS IMPRESSED THAT HE WASN'T PUSHING FOR A SALE BUT FOR THE BEST DECISION.

THEY NOTICED WE HAD SOFT SPOTS ON OUR ROOF WHICH WE GOT TAKEN CARE OF. WE ARE VERY PLEASED AND THEY DID GREAT CLEAN UP.

EVERYTHING LOOKS SO VERY NICE, AND MRS. MOORE GOES OUT OF HER WAY TO MAKE THE JOB LOOK GOOD. I AM SO PLEASED, AND FEEL SO CONFIDENT IN HIRING THEM. FIRST USED THEM IN 1995. WOULD BE A POSITIVE REFERENCE FOR THEM ANYTIME. CANNOT SAY ENOUGH ABOUT THEIR SERVICE AND PRODUCT.

WE PLAYED A LOT OF PHONE TAG, AS NOBODY WAS EVER THERE IN THE EVENING. I FINALLY MADE AN APPOINTMENT FOR A SALES REP TO COME OUT ON SATURDAY MORNING. THE REP CALLED ME BEFORE THE APPOINTMENT (AS PROMISED) TO MAKE SURE WE WERE STILL ON, BUT HE THEN INSISTED THAT MY WIFE JOIN US. I TOLD HIM THAT SHE WOULDN'T BE HERE AND HE SAID IT WAS NECESSARY. I IMMEDIATELY CANCELLED THE APPOINTMENT AND WILL NEVER DO BUSINESS WITH THAT COMPANY OR ANY OTHER THAT DEMONSTRATES THAT KIND OF HIGH PRESSURE BEHAVIOR. I WAS PERFECTLY CAPABLE OF WRITING A CHECK WITHOUT MY WIFE. THEY JUST MISSED AN ALMOST SURE SALE!

I CALLED THEM AND THEY SENT A MAN RIGHT OUT TO CHECK THE GUTTERS AND GIVE AN ESTIMATE. THEY WERE ON TIME, THEY GOT THE WORK DONE QUICKLY AND NEATLY. IT WAS A VERY GOOD EXPERIENCE. A BIRD GOT IN A GAP AND BUILT A NEST, I CALLED THEM ABOUT IT AND THEY SENT SOMEONE RIGHT OUT TO TAKE CARE OF IT. THEY WERE VERY GOOD. I HIGHLY RECOMMEND THEM.

SEEMED A BIT EXPENSIVE, BUT WE ARE VERY PLEASED WITH THE LOOK AND OPERATION OF THE GUTTER HELMETS.

REMOVED AND REINSTALLED GUTTER HELMET IN TIMELY MANNER WORKING AROUND ROOFING PROJECT.

I HAD A LEAK IN GUTTER. COMPANY A LITTLE SLOW GETTING OUT TO REPAIR.

THE ONLY PROBLEM WE HAD IS THAT THEY WERE SUPPOSED TO CALL BEFORE THEY CAME AND THEY DIDN'T. THEY DID A GOOD JOB, DIDN'T LEAVE A MESS, AND THE PRODUCT IS PERFORMING WELL. WE WERE PLEASED WITH THEIR SERVICE AND WE WILL USE THEM AGAIN.

GREAT QUALITY. OFFICE WAS WONDERFUL, AS WELL AS THE SALESPEOPLE. TALKED WITH THE REGIONAL PRESIDENT AND WAS QUITE IMPRESSED.

THEY CALLED TO SAY THEY WERE RUNNING 15 MINUTES LATE, WHICH WAS APPRECIATED. AFTER AN ADDITIONAL HOUR, I CALLED BACK TO DISCOVER THAT THE ORIGINALLY SCHEDULED SERVICEMAN HAD AN EMERGENCY AND WAS CALLED AWAY. ANOTHER SERVICEMAN WAS BEING SENT, BUT NO ONE INFORMED ME. WHEN I SPOKE WITH THE OWNER, HE WAS VERBALLY ABUSIVE AND HUNG UP ON ME.

THEY USE VERY HIGH PRESSURE SALES TACTICS AND THEY ARE VERY HIGH PRICED! I GOT THE SAME WORK DONE BY ANOTHER COMPANY FOR $500.

THEY WOULD NOT PROVIDE MY WIFE WITH INFORMATION. THEY PREFERRED TO DEAL WITH THE HUSBAND. THEY WANTED US TO WATCH A PRODUCT VIDEO. THEY WERE VERY CUMBERSOME TO WORK WITH.

THEY SAID THEY WOULD FAX THE INFORMATION TO ME. I HAVE NOT RECEIVED THE INFORMATION. I HAVE CALLED THEM THREE OR FOUR TIMES AND THEY STILL HAVE NOT RETURNED A CALL. I KNOW THEY WERE HAVING TELEPHONE PROBLEMS, BUT I WAS ABLE TO GET THROUGH AND LEAVE MESSAGES. THIS WAS OVER A 2 OR 3 WEEK PERIOD.

I HAD GUTTER HELMET ON MY OLD HOUSE AND WANTED THEM ON MY NEW HOUSE.

THEY DID OUT OLD HOUSE TOO. WE HAD SUCH A GOOD EXPERIENCE WITH THEM LAST TIME THERE WAS NOT QUESTION WED HIRE THEM FOR THIS JOB. THE INSTALLERS WERE COURTEOUS, EFFICIENT AND CLEANED UP EVERYTHING.

IT IS NOT OFTEN WHEN A POSSIBLE HIGH PRESSURE SALES REP. SAYS HIS PRODUCT WILL NOT WORK ON AN APPLICATION. I WAS EXPECTING HIGH PRESSURE, WHEN THE REQUEST WAS MADE THAT BOTH ME AND MY WIFE HAD TO BE PRESENT. THIS DID NOT HAPPEN.

THEY WERE VERY GOOD AND VERY NICE. THEIR PRICES WERE A LITTLE BIT HIGH, BUT THEY SEEM TO BE WORKING REALLY WELL.

THEY WERE VERY PROFESSIONAL AND PUNCTUAL. THEY TOOK CARE OF EVERYTHING WE NEEDED TO HAVE DONE. I WOULD USE THEM AGAIN AND RECOMMEND THEM TO OTHERS.

THE SALESMAN WAS VERY FRIENDLY AND COURTEOUS WHILE HE EXPLAINED THE PRODUCT AND ANSWERED ALL OF MY QUESTIONS. THE INSTALLER WAS FRIENDLY, COURTEOUS, A NEAT WORKER AND EVEN SUGGESTED A BETTER WAY TO ROUTE THE DOWNSPOUT.