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First Serve Cleaning & Restoration

Carpet Cleaning, Upholstery Cleaning, Water & Smoke Damage

About us

From March 15, 2005 until today we strive to be the best we can be. We offer carpet and tile cleaning, upholstery cleaning, water damage restoration services and concrete cleaning. We have an advanced scheduling system that our customers love and offer a 30 service guarantee.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Pet Treatments, Tile & Grout Cleaning, Upholstery Cleaning, Water Damage Restoration

Services we don't offer

ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9173 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.9
professionalism
4.9
responsiveness
5.0
punctuality
4.9
Showing 76-100 of 173 reviews

Lacee J.
02/2014
5.0
carpet cleaners
  + -1 more
The provider cleaned the carpet on the upper level of our home. This included four bedrooms, one hallway and a bi-directional staircase. It was a bad weather day (you know what I'm talking about Indy folk!) so they did arrive behind schedule. However, I received two phone calls letting me know in advance of the appointed time. Once they arrived and walked through the logistics everything was a breeze. All in all, the carpet was cleaned and looked great. They were able to remove all, but one carpet stain. ...however they did remove at least 5-7 stains.
Description of Work: The provider cleaned the carpet on the upper level of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Response from First Serve Cleaning & Restoration
Thanks for the review. This winter was crazy for everyone! Thanks for understanding.

Beth B.
02/2014
5.0
carpet cleaners
  + -1 more
It was fine. it was quick and easy because the service was for a move out. It was easy for both of us.
Description of Work: I purchased a Big Deal coupon from First Serve Carpet Care to clean the carpets in the whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Response from First Serve Cleaning & Restoration
Thanks for the review!

roseann S.
02/2014
5.0
carpet cleaners
  + -1 more
They were very pleased with the service and would use them again.
Description of Work: I purchased carpet cleaning as gift for my daughter and son-in-law.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from First Serve Cleaning & Restoration
We are grateful for your review. Purchasing a deal is a great gift idea.

Vera R.
01/2014
5.0
carpet cleaners
  + -1 more
The providers showed up on schedule, they came and assessed the work to be done explained their method and proceeded to do the job. I had a area in my living room that was completely black from where I had a small flood underneath my entertainment center from my laundry room drain clogging up, the guy took extra special care to clean it without putting gallons of water on it. He did tell me that although he had lightened it up, it may not come completely clean. when I ran the sweeper the next day the stain was completely gone. HOORAY!!!! I told my neighbors and friends that day how happy I was with this company. I would recommend this company to anyone. The guys were very friendly, efficient and courteous. I also like the fact that they did not use my water, how rare is that.
Description of Work: Cleaned 4 rooms and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from First Serve Cleaning & Restoration
We are just catching up with our reviews from the crazy winter. We loved your review and glad you were happy with the outcome!

Robert M.
01/2014
5.0
carpet cleaners
  + -1 more
Very professional, explained process thoroughly before performing services, moved small furniture to get at al areas of carpet nd pre-treated areas requiring attention. There was some mix-up on scheduling however to compensate for delay in getting to our house they offered to clean our stairs for free. Very pleasant service staff and completed the job efficiently and effectively. I would use these folks again in the future.
Description of Work: Clean 3 rooms, stairs and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

Response from First Serve Cleaning & Restoration
Thanks for your review!

Tracy M.
01/2014
5.0
carpet cleaners
  + -1 more
We just purchased our home and had the carpets cleaned before we moved in. They were even able to remove paint stains from the carpets.
Description of Work: They cleaned the carpets in the entire house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

THOMAS H.
01/2014
5.0
carpet cleaners
  + -1 more
Very quick to respond. Did an extra entry way free of charge. Got out some old stains.
Description of Work: cleaned carpet in 4 roos

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jill T.
01/2014
5.0
carpet cleaners
  + -1 more
The rooms look great and the result was better than I thought it would be. They were on time and very professional. I would recommend them.
Description of Work: I purchased the big deal for 5 rooms and they completed exactly as advertised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Kevin R.
01/2014
5.0
upholstery cleaning
  + -1 more
Glen and Andy were extremely courteous and professional. We used this company before for carpet cleaning and decided to use them again for furniture cleaning. Sofas look brand new and I could not be happier with the service.
Description of Work: Furniture cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Makenzie H.
01/2014
5.0
carpet cleaners
  + -1 more
I was extremely impressed with their professionalism and response. I am not an easy customer to deal with - as I am constantly wanting details, updates, and quick responses. They exceeded my expectations and I would not even consider using anybody other than them. They were professional, polite, did the work for the quote price, and were actually EARLY!! This company is one-of-a-kind! I am blown away with how professional they were. I will be recommending them to family and friends who need carpet cleaning. I will be using them in the future as well. A+ company for sure. HIRE THEM!
Description of Work: First Serve Carpet Clean cleaned our entire house after we purchased it. It was foreclosed on, the carpets were white, and you can imagine how messy they allowed the carpets to get. They were able to get all stains out (minus wear on the carpet that was not their fault).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$213

Kevin R.
12/2013
5.0
carpet cleaners
  + -1 more
Bought deal on Thursday and service provider was able to schedule the appointment for the next day. They called before arriving and were on-time. They were excellent and even moved furniture out of the way. Couldn't be more satisfied.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Jennifer L.
12/2013
5.0
carpet cleaners
  + -1 more
I was extremely pleased with the service. The Technician Glen was especially friendly and did an excellent job. For a coupon deal I did not expect them to move any furniture, but they were happy to move any furniture. They did not try to sell me anything extra.
Description of Work: Cleaned carpet in three rooms and hallway

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

John N.
12/2013
5.0
carpet cleaners
  + -1 more
Crew showed up on time and were willing to work w/ us to maximize our Angie's List coupon. The quality of work was excellent and prompt.
Description of Work: Cleaned carpets in our entire house prior to us moving in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from First Serve Cleaning & Restoration
Thank you for the kind review!

Diana H.
10/2013
5.0
carpet cleaners
  + -1 more
It turned out fine. They did a really, really nice job. They're fast and efficient. They're on time and they did a good job.
Description of Work: I purchased a big deal for First Serve Carpet Care. They did the carpet cleaning for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Jason L.
10/2013
5.0
carpet cleaners
  + -1 more
I purchased a big deal and was immediately contacted by Todd to schedule a cleaning. The cleaners Gary and Robert were both extremely professional and friendly to be around I would HIGHLY RECOMMEND this carpet cleaning company to anyone looking for great service. When we need our carpets cleaned in the future I will be contacting them again.
Description of Work: Cleaned carpets in 5 rooms and the stairs in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Response from First Serve Cleaning & Restoration
Thank you! We appreciate you taking the time to write this review.

Paul M.
10/2013
5.0
carpet cleaners
  + -1 more
It was great. Everything was great and good quality. They came when they said and they did. I believe it was just the total of the deal. I don't think there was anything else extra. I just say that they were professional, on time, and delivered exactly what they said they would and they did a nice job. There were no issues. I would definitely use them again in the future.
Description of Work: I used First Serve Carpet Care Big Deal purchase in August. I think that they came within five days later after the purchase and did the carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from First Serve Cleaning & Restoration
Thanks for your feedback! Thanks for taking the time to write.

Todd H.
10/2013
5.0
carpet cleaners
  + -1 more
We contracted with regal long distance since we had not yet arrived in the Indy area. The were very professional at all times and took care of our carpet cleaning needs without any hassle or problems. When we let them know that painters would still be working in the house, they infromed us that that would not be a problem and they would work around them. The carpets looked much better when we arrived with our furniture.
Description of Work: Cleaned carpets in 4 rooms prior to us moving into our new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from First Serve Cleaning & Restoration
Thank you for your review!

Lois B.
09/2013
5.0
carpet cleaners
  + -1 more
Todd was amazing. I purchased this deal right before buying a house. My closing was delayed 3 times and as a result I had to reschedule the carpet cleaning 3 times. Todd went above and beyond to fit me in his schedule and never made me feel like I was an inconvenience to him or his company. He even told me of the time he closed on his house and why he could empathize with my situation. Now about the actual work.... Glenn phoned to tell me he was on his way and showed up as promised. He did a great job cleaning the carpets. He moved some furniture and placed foam blocks under my sofa to allow for drying. He even left some shoe covers for us to use while the carpets were still wet. The speed in which he completed the job was unbelievable, but the work was definitely above standard. I didn't make it home before he left so I never got to meet him or discuss his work in person so he left the paperwork with my son and discussed with him the work performed. He stated that there were a couple of spots that he could not remove, but I have looked at every inch of carpet and cannot find the spots he mentioned. As far as I am concerned, he removed every spot. I will continue to use and recommend First Serve Carpet care in the future. They are now top on my list.
Description of Work: Cleaned and deodorized carpet in 5 rooms and one hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Response from First Serve Cleaning & Restoration
Thanks for taking the time to write this review! We look forward to serving you in the future.

Joel C.
09/2013
5.0
carpet cleaners
  + -1 more
I was so happy with the work they did that I had to leave a review right away. To have as much carpet cleaned as I did for the price I paid and to have it be top-notch work is a rare treat. The techs did the work while we were away, and they left everything neat and tidy. They left the invoice by the front door and even left several pairs of disposable booties for us to walk around on the slightly damp carpet with. My kids really liked wearing the booties. Todd is the owner and he is really great to work with and very responsive. Great job guys and thanks!
Description of Work: Cleaned carpets in my entire home. I purchased a Deal from Angie's List, and it was very inclusive. They vaccuumed, pre-spray/pre-treated, and cleaned my carpets. They did an AMAZING job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$183

Response from First Serve Cleaning & Restoration
Thanks for a great review!! I will let the technicians know.

Carolyn P.
09/2013
5.0
carpet cleaners
  + -1 more
They were very courteous and professional. They took their time removing spots on the carpet and did an excellent job cleaning. I would use them again.
Description of Work: Cleaned carpet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MIKE R.
09/2013
5.0
carpet cleaners
  + -1 more
This was a big deal that I bought. They were great - showed up on time, were very polite, and the carpets llook great! I'll use them again!
Description of Work: Cleaned the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gretchen S.
09/2013
5.0
carpet cleaners
  + -1 more
Very good communication. They called the day before to confirm and also the day of approximately 1 hour before they showed up. They showed up on time, and work was done professionally. Will be using again.
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from First Serve Cleaning & Restoration
Thank you for the great review!!! See you next time!

Diane R.
08/2013
5.0
carpet cleaners
  + -1 more
It was an Angie's List Big Deal that I purchased. It went great. My carpets are clean. It was wonderful. I paid an additional fee because I wanted more done than that. They came out a week after I purchased the deal.I'm in the process of scheduling an appointment with them.
Description of Work: I used First Serve Carpet Care to clean the carpets in my whole house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gloria G.
08/2013
5.0
carpet cleaners
  + -1 more
Did a great job. Had to go over some areas twice and carpets looked great. They were punctual, friendly and left no waste water.
Description of Work: Cleaned carpets in house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$148

Response from First Serve Cleaning & Restoration
Thank you for posting this review.

TOM T.
08/2013
5.0
carpet cleaners
  + -1 more
It went very well. They came in and reviewed areas to be cleaned. Gave me a price and starting vac. areas. They sat out a couple fans in lower level while cleaning the upper part. It took about 1.5 hours total in and out. Really pleased with the work. Carpets look great. Better than I expected. Going to have them back to do bedrooms and living room later.
Description of Work: Carpet cleaning of our large lower level family room and desk area. Also cleaned stairs to upper level and upper hallway to bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from First Serve Cleaning & Restoration
Thanks for the great review!!

Contact information

1210 Indy Pl, Indianapolis, IN 46214

http://www.firstservecleaning.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Water & Smoke Damage

FAQ

First Serve Cleaning & Restoration is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

First Serve Cleaning & Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, First Serve Cleaning & Restoration offers free project estimates.
No, First Serve Cleaning & Restoration does not offer eco-friendly accreditations.
Yes, First Serve Cleaning & Restoration offers a 5% senior discount.
Yes, First Serve Cleaning & Restoration offers emergency services.
Yes, First Serve Cleaning & Restoration offers warranties.
First Serve Cleaning & Restoration offers the following services: Carpet Cleaning, Pet Treatments, Tile & Grout Cleaning, Upholstery Cleaning, Water Damage Restoration
ask for details

Contact information

1210 Indy Pl, Indianapolis, IN 46214

http://www.firstservecleaning.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM