First Serve Cleaning & Restoration

Todd from First Serve quoted me $2500 to clean my flooded basement. The flooded basement water had already receded by the time they started the job. However, they had to dry the wood stubs in the property and clean the basement. After the work, the company hit me with a surprising $3057 which is about 25% higher charge than what he had earlier quoted. He charged me additionally for cleaning the basement floor when that's already part of his job in the first place. This invoicing is completely unfair with inflated costs. In addition, they are threatening to lien my property and do a foreclosure of my property. This is complete corporate extortion. Please STAY AWAY from these company! The company also charged with a labor when clearly

Thank you so much to Solomon and Mark. They were awesome. If you haven’t used this company. you are missing out. Todd and Glen have been doing my house and restaurants for years. They are all awesome but I would be foolish to forget the most accommodating and kind member of the team. Angie!! Ty First Serv

I was very happy with the service Glenn and Mark provided to clean my mattress and living room carpet. They were quick, professional, and friendly. I just happened to call at a lucky time, and Todd was able to send them over right away, so the swiftness was definitely a perk!

Todd and his crew performed the job as desired. There was a extenuating circumstance during job and his services were extended. However because of this situation, his customer service was truly lacking. The invoiced price for the work was above the insurance estimate and had to be renegotiated. Todd also provided unsound advice in regards to the insurance claim, which caused a delay in the settlement. During the extended insurance process, while awaiting final settlement Todd became unprofessional, threatening a mechanics lien despite receiving ~1/2 of the amount owed.

They did an excellent job. One thing I remember about this company is, we needed them at the last minute and they were Johnny-on-the-spot. The moved some things around and they were able to get to it. So that was awesome.

It went great! From start to finish, Todd was easy to communicate with and always responded quickly and professionally with any questions I had. (Which was a lot!) We were moving out of a rental and the carpet was very old and had a lot of stains. He was able to make the carpets look almost brand new and was able to remove most of the stains including red stains! Will definitely use this company in the future and will happily recommend to everyone!

great! wanted to get done to clean up for my soon-to-be crawling baby girl. scheduled apt very easily, crew called ~30 min before apt letting know would be about 15 minutes late due to traffic which was fine. once there they did there work professionally, took extra time to clean some deeper stains and gave the best price possible for adding on services to the deal. Overall very good experience and would recommend without hesitation. Carpets look significantly better (builder grade crap carpet to begin with so didn't expect them to look new again) and their process uses a detergent but no lasting chemical feel afterwards just a light citrus scent until it dried (~12 hours w/ use of A/C, fans and dehumidifiers).

Everything looks great, especially considering how old the carpets are! Would definitely use them again!

I wasn't there when the service was performed, but the outcome was excellent.

The crew was very friendly and professional. The carpets did take longer to dry then I expected and even longer then I was told. The carpets do look clean and I was satisfied with the end product.

No issues. Crew was friendly, responsive, and professional.

They came out promptly and provided an Extra Cleaning on the troubled spots and they are GONE NOW. They even treated the whole hallway along with the spots and again at NO charge. Their customer service and follow up is spectacular and I would definitely use them again and would highly recommend their services because they understand customer service and were not happy with the results until I was... KUDOS!

Great service. Friendly and helpful

My carpet was cleaned by First Serve Carpet Care. They arrived on time and began to work quickly. I was asked what rooms needed to be done. They removed the furniture that was in the way with no complaints at all. When the work was done, the carpets looked very good! I would use this company again and recommend them as well! Thanks, Yvonne?

Todd and his team at First Serve Carpet Care are a great group of professionals. I was able to book an appointment within 24 hours, had a great punctual speedy interaction with the cleaners and was able to leverage their great deal coupon! Thanks! - Emily

These guys are great. Punctual. Affordable. Easy to work with. I have used them twice and plan to rebook soon.

Very professional, expedient, and thorough.

They were extremely professional. Kept me informed the entire time. Went out of their way to fill me in on some additional services that their company can offer. Called me a few days later to make sure that everything went well.

My experience was pretty good with them. They arrived on time and cleaned more carpet that what was contracted for. They did more than expected, so the job was good. Cost was very fair.

No worries! The work went well. They were very accommodating and they did the work quickly. They also put back everything the way it was. They came over the next day I purchased the deal for carpet cleaning.

They are really friendly and on time and did a really good job!

It was great. They did a great job. They did five rooms and i had them do another three, so it was eight rooms done. I would use them a hundred times. I have had experiences with them before on a big deal, so when i thought i would buy it again.

He was a nice guy, and he did a good job.

Service was performed professionally with explanation of all services rendered prior to start with verification after completion.

This is the 2nd time we have used them and we were very pleased. We took the $109 deal then added the stairs & hall for $51.