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First Serve Cleaning & Restoration
Carpets or Rugs Clean at Home, Water Removal Recovery Service, Carpets or Rugs Clean Offsite,
About us
From March 15, 2005 until today we strive to be the best we can be. We offer carpet and tile cleaning, upholstery cleaning, water damage restoration services and concrete cleaning. We have an advanced scheduling system that our customers love and offer a 30 service guarantee.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Carpet Cleaning, Pet Treatments, Tile & Grout Cleaning, Upholstery Cleaning, Water Damage Restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9171 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 171 reviews
Mahesh K.
Apr 2025
Todd from First Serve quoted me $2500 to clean my flooded basement. The flooded basement water had already receded by the time they started the job. However, they had to dry the wood stubs in the property and clean the basement. After the work, the company hit me with a surprising $3057 which is about 25% higher charge than what he had earlier quoted. He charged me additionally for cleaning the basement floor when that's already part of his job in the first place. This invoicing is completely unfair with inflated costs. In addition, they are threatening to lien my property and do a foreclosure of my property. This is complete corporate extortion. Please STAY AWAY from these company! The company also charged with a labor when clearly
Tony H.
Nov 2022
Thank you so much to Solomon and Mark. They were awesome. If you haven’t used this company. you are missing out. Todd and Glen have been doing my house and restaurants for years. They are all awesome but I would be foolish to forget the most accommodating and kind member of the team. Angie!! Ty First Serv
Angelina G.
Jan 2019
Fast and very courteous.
Virginia S.
Oct 2017
I was very happy with the service Glenn and Mark provided to clean my mattress and living room carpet. They were quick, professional, and friendly. I just happened to call at a lucky time, and Todd was able to send them over right away, so the swiftness was definitely a perk!
Shivaughn M.
May 2017
Todd and his crew performed the job as desired. There was a extenuating circumstance during job and his services were extended. However because of this situation, his customer service was truly lacking. The invoiced price for the work was above the insurance estimate and had to be renegotiated. Todd also provided unsound advice in regards to the insurance claim, which caused a delay in the settlement. During the extended insurance process, while awaiting final settlement Todd became unprofessional, threatening a mechanics lien despite receiving ~1/2 of the amount owed.
Response from First Serve Cleaning & Restoration
"I was hired by the property manager to dry out the basement. We started the job on a Saturday. Once the tenant's moving company removed all the content the process went very smooth. The adjuster met the property manager on site and was in agreement with our process. On the last night of the job the basement re flooded and we had to extend our services a few more days. There was some debate between the owner and the property manager about who was responsible for the second flood. When the property manager sent the plumber out to replace the pump there was several inches of water in the basement. The new pump failed a few days later because debris clogged the propeller. The owner was not understanding of why the plumber did not clean out the pit. The owner was hoping the insurance company would cover the second flood under the claim but we communicated that this was two separate events and that he would be responsible for two deductibles. I've been doing this work a long time and have heard all kinds of horror stories from customers so I suggested to be careful submitting a second claim back to back because the insurance company could consider you high risk and drop him as a customer. I said this knowing that he had shingles missing from the roof (this was the "unsound advise" that we provided- we actually consider it wisdom to consider all the options before making a rash decision) We normally work directly with the insurance company to settle the claim and usually there is some negotiation involved. It was a couple weeks before we were able to submit the invoices for payment and we sent a copy of the invoices to the owner and the property manager. From there the owner dealt with the adjuster. I was able to make contact with the adjuster once she returned from vacation. As a part of the negotiations we settled by discounting our services by roughly $70. It is normal to negotiate a claim. Why did we mention a mechanics lien? The property manager paid the second flood in full while they discussed who was responsible and if the owner would submit a second claim. The delay was because the owner waited to submit the second claim. Meanwhile, when the first claim was paid directly to the owner, he took part of that money and paid the property manager for services leaving us outstanding for the larger portion of the claim. This was a red flag for us because we also knew the relationship between the owner and property manager was ending and the house was going on the market to be sold. As a contractor, if I feel that payment is being held and my recourse options are limited by the sale of the house then I have to protect our interest. Keep in mind we never asked for money up front to start the work as most companies do and we did not ask for any money on the last day of the job. This is a very unfortunate transaction, one that neither of us would want to repeat. We are in good standings with Angie's List as you can see. Sometimes it's just best to move on."
Fahd S.
Jan 2017
They were fine.
Kevin A.
Jan 2017
They did an excellent job. One thing I remember about this company is, we needed them at the last minute and they were Johnny-on-the-spot. The moved some things around and they were able to get to it. So that was awesome.
Kevin A.
Jan 2017
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Bob O.
Sep 2016
unknown
Jennifer T.
Sep 2016
It went great! From start to finish, Todd was easy to communicate with and always responded quickly and professionally with any questions I had. (Which was a lot!) We were moving out of a rental and the carpet was very old and had a lot of stains. He was able to make the carpets look almost brand new and was able to remove most of the stains including red stains! Will definitely use this company in the future and will happily recommend to everyone!
Scott B.
Aug 2016
great! wanted to get done to clean up for my soon-to-be crawling baby girl. scheduled apt very easily, crew called ~30 min before apt letting know would be about 15 minutes late due to traffic which was fine. once there they did there work professionally, took extra time to clean some deeper stains and gave the best price possible for adding on services to the deal. Overall very good experience and would recommend without hesitation. Carpets look significantly better (builder grade crap carpet to begin with so didn't expect them to look new again) and their process uses a detergent but no lasting chemical feel afterwards just a light citrus scent until it dried (~12 hours w/ use of A/C, fans and dehumidifiers).
Dion L.
Jul 2016
Everything looks great, especially considering how old the carpets are! Would definitely use them again!
George P.
Jun 2016
unknown
Jennifer S.
Apr 2016
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Response from First Serve Cleaning & Restoration
"Thank you"
Christy H.
Apr 2016
unknown
Response from First Serve Cleaning & Restoration
"Thank you for the review!"
Robert S.
Mar 2016
unknown
Response from First Serve Cleaning & Restoration
"Thank you for the review. See you next time."
Richard V.
Feb 2016
unknown
Response from First Serve Cleaning & Restoration
"Love it! Thanks for the review!"
Margaret B.
Feb 2016
Fine
Response from First Serve Cleaning & Restoration
"Thank you"
Patrick S.
Jan 2016
unknown
Response from First Serve Cleaning & Restoration
"Thank you. We appreciate that you chose us!!!"
Peggy J.
Jan 2016
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Response from First Serve Cleaning & Restoration
"Thank you for choosing First Serve!!"
Sadie C.
Jan 2016
I wasn't there when the service was performed, but the outcome was excellent.
Response from First Serve Cleaning & Restoration
"I appreciate your review!! Thank you!"
Michael R.
Jan 2016
The crew was very friendly and professional. The carpets did take longer to dry then I expected and even longer then I was told. The carpets do look clean and I was satisfied with the end product.
Response from First Serve Cleaning & Restoration
"Thank you for your review. I would be interested to know how long it took to dry. Please call our office to discuss. I would also like to offer you 10% off your next cleaning."
Gloria G.
Jan 2016
unknown
Response from First Serve Cleaning & Restoration
"Thank you for giving your review!!! That means a lot!!"
Nancy T.
Dec 2015
unknown
Response from First Serve Cleaning & Restoration
"Thank you for your review!!"
Kristine H.
Dec 2015
unknown
Response from First Serve Cleaning & Restoration
"Thank you"
Licensing
State Contractor License Requirements
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FAQ
First Serve Cleaning & Restoration is currently rated 4.9 overall out of 5.
First Serve Cleaning & Restoration accepts the following forms of payment: CreditCard
Yes, First Serve Cleaning & Restoration offers free project estimates.
No, First Serve Cleaning & Restoration does not offer eco-friendly accreditations.
No, First Serve Cleaning & Restoration does not offer a senior discount.
Yes, First Serve Cleaning & Restoration offers emergency services.
No, First Serve Cleaning & Restoration does not offer warranties.