Church Brothers Collision Repair, LLC

30 days to complete a repair is what is the biggest sticking point with me about this whole thing.  They will have my truck for over 37 days total.  That being said some of it is dealing with the insurance portion.  Still 4 weeks is the longest I have ever had a vehicle take to get repaired.  I am used to smaller shops and moving forward I guess lesson learned bigger isn't always better.  I will say that Kay the representative dealing with me is fast in responding, and very nice and professional even with less than satisfied customers.  Hopefully I will be able to update in the end that the truck looks great and was worth the wait.  

Church Brothers apparently have lost touch with the customer experience, especially the concept that it?s ?what have you done most recently? that counts.
I have had three repairs to my two pleasure vehicles in the past - standard grind, fill, prime, and paint.  Nothing short of excellent work and I was very satisfied.  However, I found a dent in the roof that I wanted to try Paintless Dent Removal (PDR).
In May of 2013 I sent photos and received a quote.  Never got around to scheduling the work, and the vehicle is stored during the winter.  I recently contacted Church Brothers to schedule an appointment.  Downtown was booked, but East Shadeland could get me in.
When I arrived, I found that my year old estimate was not good.  I understand it was a year old, but the dent was the same and I was told PDR labor rates had not changed.  The real change was Church Brothers no longer does picture estimates, nor stands by them.
So the dent was evaluated, in person, at a higher price.  The person at the East Shadeland was very helpful and understood my disappointment, but her hands were tied by management policies.
So I decided to email the person who had done the original estimate.  I asked if Church Brothers would stand behind that earlier estimate I had gotten in good faith.  I had hoped they would honor their prior word, as I was a three-time former customer with thousands of dollars of previous business.
Much to my disappointment, the person I contacted did not even have the respect to deny my request in person, nor even by return email.  The rep I was dealing with at the East Shadeland location had to pass along the refusal to stand by the previous estimate.  That even disrespected their employee - if you are going to give an estimate and then refuse it at a later time, at least have the respect for the customer to deliver that message directly.  I did not want to argue the issue with the local representative, because it was not her decision, and I did not want her to feel stuck in the middle.
So I reluctantly approved the job.  There were still several problems with the whole process.  Church Brothers personnel do not do PDF work themselves, but sublet the work to another company.  The PDR work was done by noon the day after I dropped the car off, but I learned that the headliner removed by the sublet company would not be replaced until after close-of-business because the PDR person who does the disassembly/assembly work only works nights.  And all the Church Brothers personal local to that shop would not touch it - I had to wait for the sublet company.
I drove by to look at the work, and while the dent was removed quote nicely, there was polishing compound strewn inside the interior. Someone had rolled the windows down (I had left them up).  A simple roll up of the windows would have prevented that issue.  I don?t think I was supposed to see that.
Now I had to wait for car washing - outside and inside.  I called to find that was scheduled for the end of the day, by Church Brothers personnel but after all the other non-PDR work.  I complained about that, and to their credit, Church Brothers called back and said they would have the car ready by noon.
I just seemed that through the whole process that the farmed-out PDR work was the unwanted stepchild not deserving of Church Brothers? finest attention.
I was quite pleased with the PDR work, but not pleased with the second-hand treatment of PDR work, and the lack of personal attention to the estimate not honored.  Interestingly enough, Church Brothers personnel did not do the only work I am satisfied with - except the customer service rep at the East Shadeland location - she was terrific, but again, powerless to affect any change to the situation.
So my point to Church Brothers is, whether it is fair or not, a business is judged by ?what have you done lately?.  If the person I directly contacted told me, ?We no longer do picture estimates, but we value your business - past, present, and future, so I will stand behind what we wrote initially?, I would have been satisfied with the business practices, even in light of all the other issues.
Now the three former excellent experiences are somewhat tarnished with this less than stellar incident.

We made an appointment 2 days in advance, and waited about 15 minutes for the Church representative to begin the evaluation.  The inspection appeared to  be very thorough, and a bit more complicated to fix than we had thought.  Everything seemed to be fine, although on reading the estimate it listed the car as a Toyota 4Runner rather than Sienna, which seemed odd.  Since there were no OEM parts to be replaced, it didn't appear to make any difference in the estimate.

unknown

This was by far the easiest experience I have ever had with a body shop! Everyone there was very nice and inviting, I called and scheduled to drop my truck off at 8:30 AM on Tuesday, they said it would be ready for pickup that Friday. I arrived early, and was promptly greeted and within minutes I was in my rental car. Their service allows you to follow your repair status online, and it was exciting to be able to see exactly what was going on. I received daily calls updating me toward the progress of my vehicle, and it was actually ready 1 day early! Absolutely the best experience I've ever had, I would recommend them to anyone in need of a body shop!
They even cleaned and detailed my truck, saving me a trip to the carwash!

Church Brothers arranged for Enterprise rental to bring and pick up a rentsl car to the shop for me to use while the car was repaired so I only had one place to go. . The repairs took a few days longer than expected due to needing headlight assemblies from the KIA dealer that couldn't be detected until the work under the hood was in progress. They contacted me as requested with details on the progress and delays. I was pleased with their work. The paint was matched perfectly and the car looks as good as new.

I arrived home after running some errands to find that I had just driven through some wet lane striping paint on the city streets and it was all over one side of my car including door panels, tires and tire wells.  It was a mess.  While I immediately tried soap and water to get it off I asked my wife to call Church Brothers because we had had very positive experiences with them with two previous auto accident repairs.  Church Brother said to bring the car immediately to them, that time was of the essence.  I was able to get much of the paint off with soap and water before it hardened.  When I arrived at Churches, I was met by Aaron who immediately pulled the car in and set to work removing the remaining paint and did not charge me anything even though I insisted I should pay for their help.  Bottom line, Aaron at Church Brothers helped to prevent a potentially costly repair with his prompt action and thoughtful attention to my dilemma.  I can never thank him enough! 

The air is repaired and wonderful!!!

Church Bros were great.  Got me in the same day I phoned for an estimate, and had me scheduled asap the following week (since they estimated 5 days to do the repair; which was exactly how long they had the car).  Their estimate was spot on to the final bill, even though they had to do some additional paint work to make sure the car looked uniform following the repair/repaint on the quarter panel.  Aaron was my customer service rep; he did the estimate and every time I came back, he was who I dealt with, and he kept me apprised of the repair while the car was in their shop. I appreciated dealing with one person who was familiar with me and my car; he was very helpful and courteous.  * The only suggestion I have for them is that - apparently? - they have some drop off service for customers, in which they will transport to downtown(?).  At least, it looked like that was happening when I dropped off my car (which was a bit chaotic, first thing on a Monday morning, as I was probably one of 9 customers there).  It would've made my life MUCH easier had I known they offered that service, instead of organizing a friend to meet me there and take me to my downtown office,especially given the heavy traffic in their parking lot. * Finally, I cannot comment as to price.  Someone else was covering it and just took the car to the shop that was closest/best AL rep I found; cost was not a factor nor did I shop around.

I was happy with the service. They were communicative and did a quality job quickly. They also organized a rental car for me.

They are very professional and easy to work with and they actually listened to what I had to say.

Everything went extremely well and I was very satisfied with everybody with whom I came into contact. This was the first place I went to get an estimate, and I didn't go anywhere else. I decided to do business with Church Brothers because of the honest advice that the representative gave me about things they would be the best to work with and other things that other contractors could provide at a lesser cost. This told me a lot about their integrity. Their location is also very convenient to my place of work, and they were able to provide me a ride to work after dropping off my car.







I had to postpone my original appointment and they were very understanding and worked with me to find another date.







I had asked them to assess an issue I was having with my tires, and they told me that it was a issue with the bearings in my right driver side tire, and recommended that going to a tire specialty place would be a better way to address this issue. They told me that the specialty place would be able to provide the service I needed for a lower price. I really appreciated this advice.







I hope that I don't have any future body repair issues with my car, but if I do, I will definitely go back to Church Brothers.

Great!

Lot's of hail damage.  A few minor details could have been better.  But over-all, considering the amount of work, they did well.

Everything was handled smoothly re: coordinating with insurance, scheduling, keeping me informed of progress, finding the least expensive acceptable solution, etc. The dent damage was totally fixed and there are no indications that they had parts of the car apart to get access.

Church Brothers Collision Repair, LLC will give you an estimate, tell you how long it's going to be, and they are on time with their quotes, service, and when they promise something. They are right on it with service, follow through, and work. They have rental cars available so it's not a problem. They meet the needs well. 

Great work, great people. I highly recommend them.

They were very professional and worked very well with the insurance company. There were no hazels for me. I was provided a rental car which was good because it took a very long time. They were good and the vehicle looks great. They always got back to me.

They're friendly and absolutely wonderful. They do great work and they're professional. They're awesome. Their communication is very good.

I chose not to pursue any work with them because of the way that I was treated. I just felt like they were not about me as a customer, like they did not work to make a positive impression or anything. I disliked our interaction. I felt very rushed. Whenever they went outside to look at the vehicle, he asked me what insurance I had, and I told him. He automatically told me that it was a waste of his time. So, it was just like one of those things where it is like that should not have anything to do with the way that you treat me because I am there to spend my money. It was just a big frustration. I would say that their prices are really high and that you need to be aware that you may not have a good interaction with their staff.

Took my car to Church Brothers Collision Repair, LLC. I had an accident and needed some body work done on my car. They had to replace the door panel's, rear fender. I felt bad for the technicians, it was summer time and they had to work in the heat. They were very polite and did beautiful a job, looks brand new.

Went very well. I am confident I chose the right place to get my car repaired

I left work early to make a 3pm appointment. I arrived around 3:01.  I parked in the estimate bay and informed the receptionist that I was there for my 3pm appointment. I was asked to have a seat in the waiting area. After 15 minutes of listening to 3 employees yap at the front desk a 2nd customer pulls in and I overhear him say he had a 3pm appointment too. I'd brought several vehicles to Church Brothers in the past...so maybe a new customer was more important than an old one.

Things went well, we were happy with the results. They are go to place auto body work.

Towed to them; estimate of cost; waited too long for completion; great job.