Church Brothers Collision Repair, LLC

They were good. They fixed our car.

They're very friendly and fairly organized, their paint work needs some help. The rear bumper cover they replaced and painted has orange peel to it. The hood they "repaired" instead of replacing doesn't line up right and has paint issues. To make matters worse, when we picked our vehicle up, it had a deep scratch on the passenger rear door that happened while the vehicle was in their possession. They agreed to fix the scratch at their expense, and ended up re-spraying the door. However, in the process they left over-spray in the door jambs and on bottom trim. If you want your paint work done right, find another shop.

They were excellent to work with - gave me a clear estimate, worked with my insurance company, gave me regular updates and called when there was a delay in parts. No issues on their service at all. Also, as an aside, I had a flat tire a few blocks from their place 2 weeks later and was able to limp into their shop. Their folks changed the tire for me and my elderly mother quickly so I could get her to the airport on time. They didn't charge me a dime and were very friendly about it. I was very happy with their customer service

I love Church Brothers! They have several, easily accessible locations in Indianapolis which provide consistent, quality repairs! They are a local, family owned company, not a national chain so you are supporting local Indianapolis businesses! They do a ton of charity work in the community as well. They did a great job on my vehicle and the vehicles of my family and friends who have used them. Always friendly customer service. You can see the status of your repair online.

It went well with a nice result on the repair. Convenient car rental service was available and vehicle was delivered onsite.

Excellent customer service including online photos of the progress of your vehicle! Awesome experience.

We have used them in the past from a different location. They came out in April. The provider was recommended by our insurance company. They were a little bit not that responsive. The quality of the work was good. It took so long to find somebody to talk. They were supposed to take something like three days and they ended up taking a week. I would not use them again.

Their service was fantastic. They were exceptional in their communications about what to expect, progress and updates on the vehicle and when it was ready. I've never had an experience like that when having a car serviced for any reason. They had a nice online tool to track it. That was pretty neat too. I could check on it and see how it's going without bothering anybody.

I went to Church Brothers initially because my insurance carrier recommended them for repairs on my car. I really liked their estimators and the communication they provided while doing the repairs, so I went back to them today for an estimate on another repair that I am not doing through insurance. Not only was Aaron extremely friendly and took the time needed to discuss the repair with me, he also offered to do the small repair right then while I waited. The quality of work was excellent, and he finished it within the time he estimated while I waited. They provided this small repair complimentary, too, which was very surprising to me! I will continue to go back to Church Brothers downtown when I need repair work done on my cars.

They couldn't have been more helpful. I can to get an estimate on scratch removal. He was able to just polish it out on the spot for free! Wouldn't let me pay anything. It was very easy to make an appointment and get in quickly. They've earned my loyalty for life! Strongly recommend them

I dropped off the Jeep early morning and picked it up that afternoon. Everything went as I anticipated. The cost was exactly what they had quoted me and they even washed my car and vacuumed it out. I did not use insurance instead paid for it myself so I was very pleased.

.I spent $1200 and it went very well. The results were great and it looks good. It was a minor damage. It was a relatively easy fix and there wasn't any structural damage. The staff did everything they said they would do and they gave me my daily updates to my liking. It took them 3 days.

I was in a car accident, leaving the entire right side of my jeep damaged. There facility is very clean, and staff was very friendly. I was immediately greeted with a smile. They made sure I was satisfied with the service. After they repaired the damage, I picked up my jeep. Once again, staff was very helpful and friendly. My jeep looked brand new- almost looked like they detailed it. I will definately use again.

30 days to complete a repair is what is the biggest sticking point with me about this whole thing. They will have my truck for over 37 days total. That being said some of it is dealing with the insurance portion. Still 4 weeks is the longest I have ever had a vehicle take to get repaired. I am used to smaller shops and moving forward I guess lesson learned bigger isn't always better. I will say that Kay the representative dealing with me is fast in responding, and very nice and professional even with less than satisfied customers. Hopefully I will be able to update in the end that the truck looks great and was worth the wait.

Church Brothers apparently have lost touch with the customer experience, especially the concept that it?s ?what have you done most recently? that counts. I have had three repairs to my two pleasure vehicles in the past - standard grind, fill, prime, and paint. Nothing short of excellent work and I was very satisfied. However, I found a dent in the roof that I wanted to try Paintless Dent Removal (PDR). In May of 2013 I sent photos and received a quote. Never got around to scheduling the work, and the vehicle is stored during the winter. I recently contacted Church Brothers to schedule an appointment. Downtown was booked, but East Shadeland could get me in. When I arrived, I found that my year old estimate was not good. I understand it was a year old, but the dent was the same and I was told PDR labor rates had not changed. The real change was Church Brothers no longer does picture estimates, nor stands by them. So the dent was evaluated, in person, at a higher price. The person at the East Shadeland was very helpful and understood my disappointment, but her hands were tied by management policies. So I decided to email the person who had done the original estimate. I asked if Church Brothers would stand behind that earlier estimate I had gotten in good faith. I had hoped they would honor their prior word, as I was a three-time former customer with thousands of dollars of previous business. Much to my disappointment, the person I contacted did not even have the respect to deny my request in person, nor even by return email. The rep I was dealing with at the East Shadeland location had to pass along the refusal to stand by the previous estimate. That even disrespected their employee - if you are going to give an estimate and then refuse it at a later time, at least have the respect for the customer to deliver that message directly. I did not want to argue the issue with the local representative, because it was not her decision, and I did not want her to feel stuck in the middle. So I reluctantly approved the job. There were still several problems with the whole process. Church Brothers personnel do not do PDF work themselves, but sublet the work to another company. The PDR work was done by noon the day after I dropped the car off, but I learned that the headliner removed by the sublet company would not be replaced until after close-of-business because the PDR person who does the disassembly/assembly work only works nights. And all the Church Brothers personal local to that shop would not touch it - I had to wait for the sublet company. I drove by to look at the work, and while the dent was removed quote nicely, there was polishing compound strewn inside the interior. Someone had rolled the windows down (I had left them up). A simple roll up of the windows would have prevented that issue. I don?t think I was supposed to see that. Now I had to wait for car washing - outside and inside. I called to find that was scheduled for the end of the day, by Church Brothers personnel but after all the other non-PDR work. I complained about that, and to their credit, Church Brothers called back and said they would have the car ready by noon. I just seemed that through the whole process that the farmed-out PDR work was the unwanted stepchild not deserving of Church Brothers? finest attention. I was quite pleased with the PDR work, but not pleased with the second-hand treatment of PDR work, and the lack of personal attention to the estimate not honored. Interestingly enough, Church Brothers personnel did not do the only work I am satisfied with - except the customer service rep at the East Shadeland location - she was terrific, but again, powerless to affect any change to the situation. So my point to Church Brothers is, whether it is fair or not, a business is judged by ?what have you done lately?. If the person I directly contacted told me, ?We no longer do picture estimates, but we value your business - past, present, and future, so I will stand behind what we wrote initially?, I would have been satisfied with the business practices, even in light of all the other issues. Now the three former excellent experiences are somewhat tarnished with this less than stellar incident.

We made an appointment 2 days in advance, and waited about 15 minutes for the Church representative to begin the evaluation. The inspection appeared to be very thorough, and a bit more complicated to fix than we had thought. Everything seemed to be fine, although on reading the estimate it listed the car as a Toyota 4Runner rather than Sienna, which seemed odd. Since there were no OEM parts to be replaced, it didn't appear to make any difference in the estimate.

This was by far the easiest experience I have ever had with a body shop! Everyone there was very nice and inviting, I called and scheduled to drop my truck off at 8:30 AM on Tuesday, they said it would be ready for pickup that Friday. I arrived early, and was promptly greeted and within minutes I was in my rental car. Their service allows you to follow your repair status online, and it was exciting to be able to see exactly what was going on. I received daily calls updating me toward the progress of my vehicle, and it was actually ready 1 day early! Absolutely the best experience I've ever had, I would recommend them to anyone in need of a body shop! They even cleaned and detailed my truck, saving me a trip to the carwash!

Church Brothers arranged for Enterprise rental to bring and pick up a rentsl car to the shop for me to use while the car was repaired so I only had one place to go. . The repairs took a few days longer than expected due to needing headlight assemblies from the KIA dealer that couldn't be detected until the work under the hood was in progress. They contacted me as requested with details on the progress and delays. I was pleased with their work. The paint was matched perfectly and the car looks as good as new.

I arrived home after running some errands to find that I had just driven through some wet lane striping paint on the city streets and it was all over one side of my car including door panels, tires and tire wells. It was a mess. While I immediately tried soap and water to get it off I asked my wife to call Church Brothers because we had had very positive experiences with them with two previous auto accident repairs. Church Brother said to bring the car immediately to them, that time was of the essence. I was able to get much of the paint off with soap and water before it hardened. When I arrived at Churches, I was met by Aaron who immediately pulled the car in and set to work removing the remaining paint and did not charge me anything even though I insisted I should pay for their help. Bottom line, Aaron at Church Brothers helped to prevent a potentially costly repair with his prompt action and thoughtful attention to my dilemma. I can never thank him enough!

The air is repaired and wonderful!!!

Church Bros were great. Got me in the same day I phoned for an estimate, and had me scheduled asap the following week (since they estimated 5 days to do the repair; which was exactly how long they had the car). Their estimate was spot on to the final bill, even though they had to do some additional paint work to make sure the car looked uniform following the repair/repaint on the quarter panel. Aaron was my customer service rep; he did the estimate and every time I came back, he was who I dealt with, and he kept me apprised of the repair while the car was in their shop. I appreciated dealing with one person who was familiar with me and my car; he was very helpful and courteous. * The only suggestion I have for them is that - apparently? - they have some drop off service for customers, in which they will transport to downtown(?). At least, it looked like that was happening when I dropped off my car (which was a bit chaotic, first thing on a Monday morning, as I was probably one of 9 customers there). It would've made my life MUCH easier had I known they offered that service, instead of organizing a friend to meet me there and take me to my downtown office,especially given the heavy traffic in their parking lot. * Finally, I cannot comment as to price. Someone else was covering it and just took the car to the shop that was closest/best AL rep I found; cost was not a factor nor did I shop around.

I was happy with the service. They were communicative and did a quality job quickly. They also organized a rental car for me.

They are very professional and easy to work with and they actually listened to what I had to say.

Everything went extremely well and I was very satisfied with everybody with whom I came into contact. This was the first place I went to get an estimate, and I didn't go anywhere else. I decided to do business with Church Brothers because of the honest advice that the representative gave me about things they would be the best to work with and other things that other contractors could provide at a lesser cost. This told me a lot about their integrity. Their location is also very convenient to my place of work, and they were able to provide me a ride to work after dropping off my car. I had to postpone my original appointment and they were very understanding and worked with me to find another date. I had asked them to assess an issue I was having with my tires, and they told me that it was a issue with the bearings in my right driver side tire, and recommended that going to a tire specialty place would be a better way to address this issue. They told me that the specialty place would be able to provide the service I needed for a lower price. I really appreciated this advice. I hope that I don't have any future body repair issues with my car, but if I do, I will definitely go back to Church Brothers.

Lot's of hail damage. A few minor details could have been better. But over-all, considering the amount of work, they did well.