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Chimney & Masonry Outfitters

4.6

(1081) Verified Reviews

Founded 2011 • With Angi since April 2011

Awards and Badges

Angi Super Service Award badge
Super Service
Award 2020
No License Required for Trade
Insured
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Hours

Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed

Company Contact

5151 S Franklin Rd

Indianapolis, IN 46239

Description

Chimney & Masonry Outfitters has been building equity, restoring beauty, and growing piece of mind throughout Indianapolis since 2011. ...

Verified Reviews

4.6

(1081) Verified Reviews

Ratings Distribution

5

745

4

155

3

76

2

46

1

59

Rating Details

Price

4.6

Professionalism

4.7

Punctuality

4.7

Quality

4.7

Responsiveness

4.6

Read reviews by category

masonry (756)chimney repair (360)chimney sweep (320)chimney cap repair (166)fireplace services (110)animal removal (19)concrete repair (14)hardscaping (9)decks & porches (8)roofing (4)HVAC Companies (3)Patios (2)
Showing 1-10 of 1081 reviews
5.0

03/01/2021

Very professional, excellent craftsmanship, techs were very friendly and accommodating. While explaining the issues we were having, the sales rep was very knowledgeable and knew what the issue was right away. Highly recommend and will continue to refer these guys!

Description of Work
Removal of chimney, furnace vent stack pipe and liner installation, shingle installation

Category heating & air conditioning/hvac

Services Performed? Yes

Hire Again? Yes

Work Completed On 03/01/2021

3.0

02/22/2021

Job: Need to prepare fireplace to install electric logs, by cleaning, sealing flu, painting and other things that would make a fireplace look great. Also Install AC outlet in fireplace. Tyler contacted me and said they do not perform this type of work.

Description of Work
Fireplace Beautification and Install Electric Outlet

Category chimney sweep

Hire Again? Yes

Work Completed On 02/22/2021

Service Provider Response

Thank you for the feedback. We appreciate you giving us the opportunity to look at your fireplace. As you stated, unfortunately we don't offer the services you are looking for. We wish you the best as you locate someone to help with the desired updates to your fireplace.
5.0

02/09/2021

David was very professional. We had to cancel at the last minute, and he took the initiative to reschedule for the following week. When he recommended a product that we needed to use, he did not have it, and it was not available in his warehouse. He drove over 30 mins away to get this product and bring it back for me to use today. Much appreciated.

Description of Work
Chimney Cleaned

Category chimney sweep

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/09/2021

5.0

02/02/2021

Not finished but excited about working with them.

Description of Work
Fireplace raised to create a seat.

Category chimney sweep,masonry,fireplaces

Cost $6,500

Services Performed? Yes

Hire Again? Yes

Work Completed On 02/02/2021

5.0

01/20/2021

It went excellent! From start to finish, everything was great. Very thorough with follow ups, next steps, and quality of work. The team of Tim, Jonathan, and Jeremiah did an outstanding job.

Description of Work
Brick repair for the front of my house

Category masonry

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/19/2021

5.0

01/12/2021

Great! It was fast and easy, very painless experience overall.

Description of Work
Chimneysweeping

Category chimney sweep

Cost $180

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/12/2021

5.0

01/06/2021

We are very happy with the whole job; love the new top, brick looks healthy again, no mess was left behind. Great warranty. They were always in touch! *We were sent reminders of the upcoming job *Notified of the installers being on their way *Phone call of ETA Sheldon and Jake were very knowledgeable and professional. A complete explanation of the whole process was reviewed before starting the wor...

Description of Work
Chimney repair & rebuild work

Category concrete repair,masonry,chimney caps,chimney repair

Cost $3,500

Services Performed? Yes

Hire Again? Yes

Work Completed On 01/05/2021

Images

Review for Chimney & Masonry Outfitters - 5151 S Franklin Rd, Indianapolis, IN - 39120101
5.0

12/24/2020

Excellent work with professional service.

Description of Work
Brick and masonry repair

Category masonry

Services Performed? Yes

Hire Again? Yes

Work Completed On 12/16/2020

5.0

12/12/2020

The sales process was fantastic. The salesperson thoroughly looked all over the house to find areas of issue with the brick and photographed them so we could see. He also photographed the chimney so we could see the damage there. We decided to go with them and put down the deposit. Only after we put down the deposit did they tell us that they were a couple of months out, which would have been nice...

Description of Work
Brick tuckpointing and a chimney repair

Category masonry,chimney caps,chimney repair

Cost $3,800

Services Performed? Yes

Hire Again? Yes

Work Completed On 11/23/2020

1.0

12/10/2020

I would NEVER hire CMO again. Why? On day 3 of my project (the start of which was delayed by CMO by over a week after I had already waited several weeks to get on their project schedule), I was told that all of the parts for my wood burning stove were not in stock. The poor construction had to tell me this....not the account manager, not management, not the sales person, who sold the project to me...

Description of Work
Installation of Wood Burning Stove

Category fireplaces

Cost $19,000

Services Performed? Yes

Work Completed On 11/19/2020

Service Provider Response

Thank you for your honest feedback. We recognize there were a series of mistakes that caused the job not to go as originally planned. As a result we failed to meet or exceed your expectations, which is very disappointing to us as a company. However, we appreciate you continuing to work with us until we were able to get the issue resolved to the best of our ability given the circumstances.

Services Offered

Chimney sweep, repair & restoration - liner & gas log installation, rain cap, chase cover & damper replacement/installation, firebox, smoke chamber parging, wood & gas burning insert installation, concrete crown, waterproofing, masonry - brick, masonry patio, aesthetic veneer, hearth rehab, interior thin brick & stone.

Services Not Offered

Concrete pouring & roofing.

General Information
Free Estimates
No
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Financing Available, Check, PayPal
Senior Discount
no
Emergency Service
No
Warranties
Yes