Chem-Dry By Kevin Jones

I USED CHEMDRY LAST YEAR AND WAS COMPLETELY IMPRESSED WITH THEIR CUSTOMER SERVICE AND THE PERFORMANCE OF THEIR SYSTEM. THEY WERE UNIQUE BECAUSE THEY DIDN'T DRAG HOSES THROUGH YOUR HOUSE AND THE CARPET IS DRY ALMOST IMMEDIATELY. I CALLED THEM BACK THIS YEAR WHEN IT WAS TIME TO HAVE MY CARPET CLEANED AGAIN. THEIR TECHNICIAN EXPLAINED THAT HIS TRUCK WASN'T EQUIPPED TO CLEAN THE CARPET AS THEY HAD DONE BEFORE; THEY HAD SWITCHED TO THE HOT WATER EXTRACTION METHOD. I WAS HESITANT, BUT HE INSISTED THAT IT SHOULD DRY WITHIN 2-3 HOURS AND THAT I WOULD PROBABLY BE HAPPIER WITH THE RESULTS. TWO DAYS LATER, MY BASEMENT CARPET WAS STILL DAMP, THERE WERE BLACK STREAKS IN ONE BEDROOM AND A CLOSET THAT WEREN'T PRESENT BEFORE THE CLEANING AND TWO OF THE SEVEN ROOMS JUST DIDN'T APPEAR CLEAN. I'M NOT CERTAIN THE PROTECTANT WAS APPLIED. THE RESULTS WERE UNACCEPTABLE, SO I CALLED THEM BACK TO COME OUT TO RECTIFY THE PROBLEM AREAS. HOWEVER, OUR SCHEDULES DIDN'T COINCIDE FOR MORE THAN A WEEK.

HE WAS ON TIME AND APPEARED TO DO A THOROUGH JOB. HE POINTED OUT SOME SPOTS(DOG URINE) THAT COULD NOT BE REMOVED. IT WAS A BIT MORE EXPENSIVE THAN WE EXPECTED.

WE CALLED KEVIN ON A WEDNESDAY EVENING BECAUSE WE HAD WATER IN OUR BASEMENT. HE TOLD US THAT IT COULD WAIT UNTIL MORNING SO WE WOULDN'T HAVE TO PAY THE EMERGENCY CHARGE. HIS PEOPLE WERE KNOWLEDGEABLE AND THEY DID A GOOD JOB DRYING OUT THE CARPET (NO EXTRACTION NEEDED, JUST BLOWERS AND DEHUMIDIFIERS) THE PRICE WAS QUITE A BIT HIGHER THAN I EXPECTED AND THEY DIDN'T EXPLAIN THE PRICING WELL UNTIL ALL THE EQUIPMENT WAS ALREADY INSTALLED. OVERALL I WAS SATISFIED WITH THE WORK THEY DID BUT I THOUGH IT WAS EXPENSIVE.

AMAZING QUALITY! THEY EVEN A CLEANED A 5 YEAR OLD REMNANT WE HAVE AT THE ENTRY, AND IT LOOKS BRAND NEW. FAR SUPERIOR TO ANY OTHER CLEANING SERVICE WE HAVE USED.

THIS WAS A TOUGH JOB ON PET STAINS. GREAT ATTENTION TO DETAIL. PROFESSIONAL AND PERSONABLE. THEY GAVE ME GREAT CONFIDENCE IN THEIR ABILITY.

VERY PROFESSIONAL, VERY THOROUGH, AND EVERYTHING COMES OUT REALLY CLEAN. WHEN THEY HAVE CLEANED MY CARPET, THEY MOVE ALL OF MY FURNITURE AROUND AND RIGHT BACK WHERE IT WAS.

THEY GAVE ME A THREE HOUR WINDOW AND ARRIVED 5 MINUTES BEFORE THE 3 HOURS WERE UP. OTHER THAN THAT, HE DID A GREAT JOB, GOT OUT LOTS OF OLD SPOTS. PRICE WAS REASONABLE. WOULD HIRE AGAIN!

CARPETS LOOK JUST LIKE NEW. I HAD A COUPON THROUGH THE LOCAL MAIL. REASONABLE PRICE, CAME EARLY AND CALLED ME TO MAKE SURE IT WAS OK.

PROMPT AT EVERY INTERACTION FROM MY FIRST CALL BEING ANSWERED, TO THE END OF THE PROCESS. GREAT RATE AS UNIT IS EMPTY. POLITE, PROFESSIONAL, AND FAST! GREAT JOB.

I WAS VERY IMPRESSED WITH EVERY ASPECT OF THE SERVICE I RECEIVED. THEY WERE ABLE TO SUCCESSFULLY CLEAN SOILED HIGH TRAFFIC AREAS TOO.

ONLY SPENT TWO HOURS HERE, WHEN OTHER COMPANIES HAD SPENT FAR LONGER. IT SEEMED HE WASN'T PREPARED FOR THE SIZE OF THE TASK, AND WAS RUSHING TO MAKE HIS NEXT APPOINTMENT. THE END RESULTS DON'T LOOK PROFESSIONAL. OTHER COMPANIES BRUSHED THE CARPET AND PAID ATTENTION TO DETAILS. WE ASKED FOR INDIVIDUAL SPOTTING, AND HE CLAIMS HE DOESN'T DO IT, THOUGH OTHER FRANCHISES HAVE DONE SO.

TECHNICIAN ARRIVED AT APPOINTED TIME. JEREMY WAS COURTEOUS AND PROFESSIONAL. I HAD POINTED OUT SEVERAL STAINED AREAS (RED WINE) AND HE WAS ABLE TO REMOVE THE SPOTS. HE DID AN EXCELLENT JOB. WE ARE VERY PLEASED AND CAN HIGHLY RECOMMEND THIS COMPANY.

MY TECHNICIAN ARRIVED EXACTLY AT THE TIME GIVEN AND WAS VERY PROFESSIONAL AND COURTEOUS. THE CLEANING PROCESS WAS EASY AND MY CARPET LOOKS FABULOUS. ALL BUT A FEW FAINT SPOTS WERE COMPLETELY REMOVED. I WILL DEFINITELY USE THEM AGAIN.

HE WAS ON TIME, PROFESSIONAL, AND ATTENTIVE TO MY NEEDS. THE PRICE WAS REASONABLE WITH MY 10% DISCOUNT FOR BEING AN ANGIE'S LIST MEMBER. MY CARPETS LOOK BETTER THAN THEY HAVE IN FIVE YEARS--SINCE WE BOUGHT THE HOUSE. THE CARPET WAS DRY WITHIN TWO HOURS AND WE ARE ENJOYING THE ROOMS. I WOULD RATE HIM AN A ON ALL AREAS. I DID RESEARCH ON THE THREE TYPES OF CARPET CLEANING AND DETERMINED THAT THE CHEMDRY METHOD WAS BEST FOR US.

THEY ALWAYS DO A GOOD JOB. I HAVE USED THEM BEFORE BUT THIS TIME WAS BY FAR THE BEST. MY 23 YEAR OLD CARPET LOOKS NEW.

THE PERSON THAT CAME OUT WAS VERY HONEST AND KNOWLEDGEABLE. HE HAD MY BEST INTEREST IN MIND AND HE WAS CONCERNED WITH SAVING ME MONEY. I WOULD DEFINITELY CALL THEM AGAIN AND THE ONLY REASON I DIDN'T USE THEM THIS TIME IS BECAUSE HE RECOMMENDED AGAINST IT. HE WAS VERY PROFESSIONAL, PLEASANT, AND I WOULD HIGHLY RECOMMEND THEM TO OTHERS. I WILL USE THEM FOR MY CARPET CLEANING AND UPHOLSTERY CLEANING IN THE FUTURE.

I'VE USED STANLEY STEAMER IN THE PAST- WHO DID A GOOD JOB BUT CHEM-DRY'S METHOD MADE THE CARPET LOOK BRAND NEW. EVEN MORE, IT DRIED SO MUCH FASTER AND APPEARS TO HAVE STAYED CLEANER LONGER. JASON DESCRIBED THE PROCESS VERY PROFESSIONALLY AND GAVE US AN ACCURATE IDEA OF WHAT TO EXPECT. WHEN THEY WERE RUNNING A LITTLE BEHIND THEY HAD THE COURTESY TO CALL TO LET ME KNOW.

WE HIGHLY RECOMMEND THIS COMPANY. WE HAVE USED THEM BEFORE AND WE WILL USE THEM IN THE FUTURE.

THEY DID AN EXCELLENT JOB. IT REALLY LOOKS GOOD! THE TECHNICIAN WAS VERY PROFESSIONAL!

VERY NEAT. THE PROCESS USES VERY LITTLE WATER AND DRIED QUICKLY.

HIGHLY RECOMMEND THIS COMPANY FOR ITS EXPERTISE, PROFESSIONALISM AND ATTENTION TO DETAIL. I'VE USED THEM FOR SEVERAL YEARS AND HAVE ALWAYS BEEN EXTREMELY PLEASED WITH THEIR WORK.

PUNCTUAL, GAVE A TWO HOUR WINDOW, NICE NON-SCARY TECH, POLITE, GAVE SEVERAL OPTIONS, LEFT A CANISTER OF SPOT REMOVER

THEY WILL CALL IF RUNNING LATE AND THEY TRY TO SEND THE SAME PERSON EACH TIME. THEIR PRICE IS MIDDLE OF THE ROAD, IN MY OPINION.

IVE NEVER TRIED A CHEM-DRY SYSTEM BEFORE, BUT WOULD RECOMEND OVER STEAM CLEANING.

DID VERY GOOD JOB; CLEANED RUG IN BATHROOM AT NO ADDITIONAL CHARGE; WAS ABLE TO REMOVE A FEW BAD STAINS.