Chem-Dry By Kevin Jones

ALL STAINS WERE GONE THE FIRST TIME, NO RETURN VISITS TO GET THE PET STAINS OUT. A JOB WELL DONE. A GREAT JOB. WE'LL BE SURE TO CALL THIS COMPANY NEXT TIME!

EXCELLENT. WE ARE VERY HAPPY WITH THE CLEANING. A FEW DAYS AFTER GETTING OUR RUG CLEANED, WE GOT A STAIN ON IT, AND THEY CAME OUT AND CLEANED THE SPOT FOR FREE (WITH JUST THE $5 FUEL SURCHARGE).

I FOUND THE PHONE ESTIMATING EXPERIENCE TO BE OUTSTANDING. THE PHONE REPRESENTATIVE WAS VERY HELPFUL AND PERSONABLE.

EVERYONE INVOLVED WAS VERY PROFESSIONAL; FROM THE TIME I MADE THE INITIAL CALL, UNTIL BEN ARRIVED PROMPTLY AT THE APPOINTMENT TIME. I WAS IMPRESSED WITH BEN'S APPEARANCE AND WITH THE JOB PERFORMED. I WILL DEFINITELY UTILIZE THIS COMPANY AGAIN.

THE CARPET CLEANER WAS ON TIME, COURTEOUS, AND PROFESSIONAL. WORK WAS GOOD, BUT MAY NOT RECONSIDER USING BASED ON PRICE. $100.00 SEEMS EXCESSIVE FOR ONE ROOM.

VERY RESPONSIVE AND PROMPT. WE HAVE A LOT OF PET STAINS WITH 3 DOGS. THEY ADVISED THEY MAY NOT BE ABLE TO GET THE STAINS OUT EVEN WITH SPECIAL TREATMENT, THEY DID NOT PUSH THE EXTRA COST OF SPECIAL TREATMENT ON US. WE CHOSE JUST THE BASIC AND WE WERE ALL SURPRISED, EVEN THE CLEANERS WERE, OF HOW WELL THE CARPET AND STAINS CAME OUT. VERY PLEASED AND WILL USE THEM AGAIN.

THE SERVICE TECHNICIANS WERE FIVE MINUTES EARLY - BUT CALLED TO TELL ME THEY WERE GOING TO BE EARLY. THEY WALKED ME THROUGH THE WORK TO BE PERFORMED AND SHOWED ME SPECIFIC STAINS THAT THEY WERE UNSURE IF THEY COULD REMOVE. THEIR WORK WAS COMPLETED IN 45 MINUTES, AND WHEN THEY WERE DONE, THE CARPET WAS PERFECT - EVEN THE AREAS THAT THEY THOUGHT MIGHT NOT COME CLEAN. THE SEVEN-YEAR OLD CARPET TRULY LOOKS LIKE NEW!

WILLIAM WAS WONDERFUL. PROMPT AND COURTEOUS, HE EXPLAINED THE ENTIRE PROCESS BEFORE BEGINNING. DUE TO MULTIPLE PET STAINS HE HAD TO APPLY TREATMENT AND LET IT SET FOR 48 HOURS. HE THEN RETURNED TO COMPLETE THE CLEANING. HE WAS ABLE TO REMOVE STAINS THAT A PROFESSIONAL STEAM CLEANER (5 YEARS AGO) TOLD ME COULD NOT BE REMOVED. IT WAS A MULTIPLE STEP PROCESS AND TOOK SOME TIME, BUT I COULDN'T BE MORE PLEASED! THE FLOOR WAS DRY WITHIN AN HOUR AFTER HE LEFT, SO NO MOLD COULD POSSIBLY GROW IN THE PAD. THERE WAS NO WET-DOG SMELL LEFT EITHER. HE ALSO GAVE ME A SAMPLE BOTTLE OF PET STAIN REMOVER FOR FREE. I'LL NEVER USE ANYONE, BUT CHEMDRY BY KEVIN JONES FROM NOW ON. CHEMDRY IS MUCH BETTER THAN STEAM CLEANING, EVEN IF IT IS A BIT MORE EXPENSIVE.

IN QUICK. DETAILED JOB. LEFT WITH CARPET NEARLY DRY!

KEVIN WAS ABLE TO SCHEDULE ME SAME DAY ON SHORT NOTICE BECAUSE OF CANCELLATIONS. I RECEIVED CONFIRM CALL 20 MINUTES PRIOR TO TECH ARRIVING. HE DID A GREAT JOB. WAS FRIENDLY AND PROFESSIONAL.

THIS WAS AN EXTREMELY DIS-SATISFYING EXPERIENCE. I HIRED CHEMDRY TO CLEAN TWO COUCHES - IT TOOK THEM 4 VISITS TO START THE JOB, AND WHEN THEY FINALLY CAME TO DO THE JOB, THE MACHINE THEY USED SPLATTERED WATER AND GUNK ALL OVER THE FLOOR, A BRAND NEW CUSTOM MADE COFFEE TABLE, WHICH I SPECIFICALLY ASKED THEM TO BE CAREFUL ABOUT - WHICH THEN LEFT WATER STAINS, AND THROUGH THE FLOORBOARDS. THE SERVICE PROVIDED FAILED TO LEAVE A NOTE OR ACKNOWLEDGE THE SPILLS - I SIMPLY DISCOVERED IT UPON COMING HOME THAT EVENING. IT TOOK ANOTHER VISIT FOR THE OWNER TO COME OUT AND ASSESS THE DAMAGE, AND THEN NO COMMUNICATION FOR MORE THAN A WEEK. FINALLY, AFTER I FOLLOWED UP AGAIN, I RECEIVED A BRIEF LETTER, A MEASLY $75 REFUND, NO APOLOGY, AND A REQUEST TO CONTINUE USING THEIR SERVICES. NO WAY. I UNDERSTAND MISTAKES HAPPEN, BUT THIS WAS HANDLED EXTREMELY POORLY.

THE COMPANY REP (WILLIAM) SHOWED UP ON TIME AND WAS VERY COURTEOUS AND PROFESSIONAL. I THOUGHT THE PRICE ON THE UPHOLSTERY CLEANING WAS A BIT HIGH, BUT HE DID SPEND AN HOUR ON THE TWO SOFAS. MY CARPET IS TWO YEARS OLD BUT LOOKS LIKE IT'S BRAND-NEW WHEN CHEMDRY IS DONE WITH IT.

ARRIVED ON TIME. COST WAS REASONABLE. WORK PERFORMED TO OUR EXPECTATIONS. WOULD USE THEM AGAIN.

I WAS VERY PLEASED WITH THE SERVICE PROVIDED BY CHEMDRY, AND THE WHOLE EXPERIENCE FROM THE TIME I SCHEDULED THE WORK TO ITS COMPLETION WENT SMOOTHLY. THE ESTIMATE I WAS GIVEN REFLECTED THE PRICE I WAS EVENTUALLY CHARGED, AND CHEMDRY TOOK INTO CONSIDERATION THE SIZE OF MY STAIRCASE (SMALLER THAN MOST), AND OTHER DIMENSIONS OF MY HOME WHEN DEDUCTING A CERTAIN DOLLAR AMOUNT FROM MY BILL. THE WORKER THAT ARRIVED AT MY HOME WAS TIMELY, PLEASANT, CONVERSATIONAL, AND OVERALL RESPECTFUL OF MY HOME. I WOULD RATE THIS AS A GOOD EXPERIENCE, AND WOULD HAVE NO QUALMS HIRING CHEMDRY AGAIN, OR RECOMMENDING THEM TO ANOTHER CUSTOMER.

PLEASED WITH THE APPEARANCE OF MY CARPET.

OVERALL THE TECHNICIAN WAS VERY GOOD. CARPETS LOOKED GOOD WHEN THE JOB WAS COMPLETED. PRICING IS CONFUSING AND MORE COSTLY THAN I EXPECTED EVEN WITH THE COUPON FROM ANGIE'S LIST.

THE TECHNICIAN WAS SHANE AND HE SEEMED TO GO TO GREAT LENGTHS TO MAKE SURE THE CARPET WAS CLEAN. EVEN THOUGH SOME OF IT WAS NOT IN THE BEST CONDITION, HE WORKED ON IT VERY CAREFULLY.

WE HAVE HAD THEM COME CLEAN OUR CARPETS 4 TIMES IN TWO YEARS (SINCE WE INSTALLED BERBER) AND EACH TIME THEY DID AN EXCELLENT JOB AND WERE CLEAN, PUNCTUAL AND PROFESSIONAL. THEY ALSO DO AN EXCELLENT JOB ON UPHOLSTERY.

THE CLEANER WAS ON TIME. HE DID THE JOB WELL AND EFFICIENTLY. THE PRICE WAS OKAY.

THE ONLY REASON I PUT A B FOR SERVICE EXPERIENCE IS THAT THE ORIGINAL QUOTE ON THE PHONE TURNED OUT TO BE INCORRECT. THAT WAS DUE TO A NEW PERSON ANSWERING THE PHONE. IT WAS NOT A BIG DEAL. I HAVE USED THIS COMPANY MANY TIMES AND WILL ALWAYS RECOMMEND THEM.

FROM THE FIRST PHONE CALL TO THE END OF MY SERVICE THE COMPANY WAS EXTREMELY PROFESSIONAL! THE TECHNICIAN - SHANE - SHOWED UP RIGHT ON TIME AND BEGAN HIS WORK IMMEDIATELY. HE WAS HELPFUL AND UP FRONT ABOUT THE CONDITION OF MY CARPET AND SET THE EXPECTATIONS UP FRONT. HE QUICKLY ASSESSED THE COST AND WAS ABLE TO TELL ME WHICH COUPON (I HAD SEVERAL) WOULD GIVE ME THE BEST DEAL. SHANE WAS VERY POLITE AND PROFESSIONAL. MY CARPETS TURNED OUT WONDERFUL AND SHANE WORKED VERY HARD ON SEVERAL STUBBORN STAINS (WHICH CAME CLEAN!). I WAS EXTREMELY PLEASED WITH THE QUALITY OF THE WORK, THE PRICE, AND THE OVERALL EXPERIENCE WITH THE COMPANY. I PLAN TO USE THE COMPANY IN THE FUTURE AND IF POSSIBLE REQUEST SHANE SPECIFICALLY.

THE CARPET WAS A MESS AND THEY DID A VERY GOOD JOB. THEIR PRICING WAS PRETTY GOOD.

I WAS VERY PLEASED. THEY WERE ON TIME AND THEY HELPED ME MOVE THE HEAVY FURNITURE. I HAVE USED KEVIN JONES CHEM DRY REPEATEDLY AND WILL CONTINUE TO DO SO.

KEVIN WAS PROMPT, IN FACT EARLY. DID THE WORK VERY WELL. HELPED MOVE A FEW LARGE PIECES OF FURNITURE. EFFICIENT AND QUICK. THE CARPETS LOOKED GREAT AFTER HE FINISHED. HE IS WELCOME BACK AGAIN. THE PRICE WAS EXACTLY AS QUOTED.

THE CARPET LOOKS GREAT. RETURNED MY CALL IMMEDIATELY. POLITE, FRIENDLY AND NICE TO DEAL WITH. MAYBE A LITTLE EXPENSIVE.