BUDGET GLASS & MIRROR

Very professional and reasonably priced service. Have recommended to others by word of mouth, and held in high regards to their service.

They were very professional. Good work and a lot cheaper then most companies i will use them again in the future. I would recommend them.

Response was prompt, tech was polite and helpful. Price marked N/A below because I didn't get any other quotes and don't really know if price was good, bad, or indifferent!

PHONE ESTIMATE (HOMEOWNER WAS REQUIRED TO MEASURE WINDOWS) ONLY ON-SITE FOR MEASUREMENT TO COMMITTED BUYERS. INITIAL ESTIMATE WAS LOWER, BUT HOMEOWNER WAS CONCERNED ON-SITE ESTIMATE WOULD INCREASE AFTER COMMITTED. ONE CONTACT BY PHONE WAS WITH UNKNOWLEDGEABLE STAFF (COULD NOT ANSWER BASIC QUESTIONS ON WARRANTY).

I CALLED THIS COMPANY OUT FOR A BID ON A VANITY MIRROR AND I INTENDED TO HIRE THEM. AT NO TIME WAS I TOLD THAT THEY DID NOT DO FREE BIDS. HE CAME OUT, GAVE ME WHAT HE THOUGHT WOULD BE THE PRICE, AND I SAID TO FAX IT TO ME WHEN IT WAS FINAL. THEY DID, AND THEIR PRICE WAS 25% HIGHER THAN ANOTHER GLASS COMPANY ON ANGIE'S LIST. WE NEVER SPOKE AGAIN UNTIL THEY CALLED ME AND SAID MY MIRROR WAS READY. WHEN I CALLED AND SAID THAT NO ORDER WAS PLACED, THEY DISAGREED. THEY HAD AN ORIGINAL RECORDING OF THE CONVERSATION AND SAID IT SOUNDED LIKE AN ORDER, BUT THEY WOULD NOT LET ME LISTEN TO IT. WHEN I WOULD NOT PAY FOR IT, I RECEIVED A NOTICE FOR SMALL CLAIMS COURT. I ENDED UP HAVING THEM CUT IT DOWN AND PAYING FOR MOST OF IT. IN THE $85,000 HOME RENOVATION I JUST FINISHED, THEY WERE THE MOST UNPROFESSIONAL COMPANY THAT I DEALT WITH. PROBABLY NOT BAD PEOPLE, BUT AT BEST, HORRIBLE COMMUNICATORS. AT WORST, DELIBERATELY MISREPRESENTING THEIR POLICY ON ESTIMATES.

MY OVERALL EXPERIENCE WAS MIXED. EVERYONE I SPOKE WITH ON THE PHONE AS WELL AS THE WORKERS WERE VERY COURTEOUS AND HELPFUL AND THEY DID EXCELLENT WORK. MY CONCERN IS THAT THE CO-OWNER PHONED ANGIE'S LIST TO DETERMINE IF I WAS A MEMBER (I HAD ASKED IF THERE WAS AN ANGIE'S DISCOUNT). I KNOW HE CALLED ANGIE'S BECAUSE WHEN I CALLED BUDGET BACK TO SET A TIME FOR THE WORK, HE TOLD ME HE COULD NOT GIVE ME THE DISCOUNT BECAUSE HE WAS TOLD I WAS NOT A MEMBER! WHEN I CONFUSEDLY PHONED ANGIE'S, THEY FOUND NO RECORD OR EVIDENCE OF HIS PHONE CALL OR OF GIVING OUT INACCURATE INFO ABOUT ME. SO IT SEEMS TO ME THAT THE OWNER PERHAPS LIED AND NEVER DID PHONE ANGIE'S. WHEN I CALLED AGAIN TO TELL HIM I CERTAINLY WAS A MEMBER AND THAT ANGIE'S WOULD VERIFY THAT, HE SAID IMMEDIATELY THAT THEY HAD JUST PHONED HIM BACK TO TELL HIM THEY MADE A MISTAKE AND I WAS A MEMBER, SO HE WOULD GIVE ME THE DISCOUNT! THE ONLY REASON I HIRED THEM WAS BECAUSE OF THEIR EXCELLENT ANGIE'S RATING AND BEST PRICE.

QUICK, INEXPENSIVE, HIGH QUALITY.

unknown

CALLED AHEAD TO SEE IF THEY COULD COME EARLY; VERY FRIENDLY AND HELPFUL RECEPTIONIST; QUICK AND CLEAN INSTALLATION; GREAT ON PRICE; GAVE WORST CASE SCENARIO PHONE QUOTE, FINAL QUOTE, AFTER MEASURING IN PERSON WELL UNDER FIRST QUOTE.

SHOULD BE RESPONSIVE TO A POTENTIAL CUSTOMER NO MATTER WHAT THE SIZE OF THE JOB. THEY HAD TWO WEEKS TO RESPOND BEFORE I MADE THIS REPORT.

THE ESTIMATOR WAS VERY PROMPT AND FRIENDLY TO WORK WITH. THE MATERIALS TOOK 10 DAYS TO GET IN AND THE COMPANY PRETTY MUCH TOOK THAT AMOUNT OF TIME TO CALL BACK TO SET UP TIME FOR INSTALLATION. THEY WERE GOOD TO LET US KNOW THE TIME FRAME UP FRONT. ALL WORKERS WERE VERY NICE AND CLEANED UP AFTER THEMSELVES. WE WOULD DEFINITELY HIRE AGAIN FOR FURTHER WORK.

JACK EXPECTED ME TO AGREE TO THE WORK BASED ON THE PHONE CONVERSATION. HE DID NOT WANT TO COME OUT FOR AN ESTIMATE AND THEN WAS UPSET WITH ME WHEN I DECIDED NOT TO USE HIS COMPANY.

I HAVE FOUND THEY OFFER THE BEST PRICES AND NO SURPRISES. I AM A FLEA MARKET FIND/TREASURE HUNTER AND AM ALWAYS DOING DECO PROJECTS. THEY HAVE HELPED ME TURN AN OLD SHABBY WINDOW INTO A WALL MIRROR, REPLACED AN ODD GLASS SHELF THAT I BROKE IN A CURIO CABINET, AND A GLASS PANE IN ANOTHER ODD CURIO CABINET. THE PRICES WERE ALWAYS VERY FAIR, AND THE WORK WAS COMPLETED IN A SHORT TIME. I ONLY WISH THEY WERE OPEN SATURDAYS!!!

OTHER COMPANIES HAD TOLD US THAT THE ENTIRE WINDOWS NEEDED REPLACING. BUDGET GLASS EXPERTISE WAS TO JUST REPLACE THE GLASS IF POSSIBLE. SAVED US $5000. BEFORE REPLACING ENTIRE WINDOWS CHECK TO SEE IF CAN JUST REPLACE THE GLASS.