Broad Ripple Overhead Doors & Openers

Description of Work: Responded very quickly to our problem--just hours from our call to the repair. The large spirng on our automatic garage door had broken, not allowing us to drive into or out of the garage. The repairman had all the equipment he needed in his truck. He installed a new spring and completed the work efficiently and professionally. We had used this company before, for another service, and were very pleased. So we did not hesitate to call for help in this matter.

Description of Work: Fixed door that had come off track.

Description of Work: They came out and serviced our garage door.

Description of Work: Had two garage doors replaced.

Description of Work: They replaced a cable that had broken.

Description of Work: The track that connects the overhead opener to the garage door tore loose from the wall effectively trapping our cars inside the garage.

Description of Work: I called Broad Ripple Garage Doors on a Saturday and left a message. My call was returned promptly on Monday morning by the owner. He was extremely polite and helpful and set up a time and date for the service person to come and fix my garage door. The door would open but not close.

Description of Work: My garage door opener would reopen the garage door when it was closing it. Called the owner of the company, and explained the situation to him over the phone. He suggested ice might be impacting the door gasket, preventing the door from closing completely. I confirmed this was not the situation however. He came out the next day and found the the sprocket shaft bearing was worn out. This resulted in more torque than normal being required to operate the chain drive. This left little margin for the door resetting operation, which causes the door to reset when it hits something accidentally, to function. Also, as a result of the bad bearing, the sprocket shaft assembly was out of perpendicular. As a consequence it made for questionable engagement between its worm gear and the drive gear from the motor. The whole sprocket shaft assembly had to be replaced.

Description of Work: Installed insulated garage door. Installers were over an hour late first thing Mon morning and I had called Fri to confirm install time. I can understand their not wanting to get a quick start when its 8 degrees out but I didn’t want to be in the garage at 4:30 am in 6 degrees moving stuff out of the way for them if they weren’t going to show up until almost 10 am! They had confirmed a 8:30- 9 start time. I never said anthing about being late. I also left them a trash can and a plugged in shop vac and had everything cleared out and ready for them. I even popped my head out and asked them if they wanted something to drink. Them? Well they threw bloody Kleenexes and trash into my bird seed container. I had to go back out on the 8 degree day and shop vac up all the metal shavings before pulling the car back in and I’m glad I did because there were 5 of those big sheet metal screws in plain site on the floor. I had just bought new tires and you know those screws will blow a tire immediately. Afterwards, I saw they installed a scratched panel that I couldn’t believe the installers didn’t see. They did replace it immediately and the owner came to oversee it but there's another appt . and a waste of your time. Could not answer my basic questions about important safety information in regards to insulated doors that I had not been told when ordering. I had stumbled onto that information the night before when accesing the rebate form on the govt. website they had directed me to for the form (see below second section for details). They never stopped working - to call anyone - just kept tearing the door away. 8 degree day and my garage door is gone. This was not an emergency job- they didn't have to put the door in that freezing day anyway. UPDATE 5 months later, my weather stripping started bagging from the top, just about a foot of it, maybe a foot from the edge of the door where I keep my car. It was clearly cut just a smidgen too long /or not pulled tight because if you pushed it up in one spot it bagged in another. I was going to fix it myself but figured it was better left to the pros as I thought maybe the extremes of weather (8 installed - 93 that day) had something to do with it. I guess it would have been better left to a pro if I had hired a pro but I didn’t. I called Broad Ripple and the owner Jim came out with a box of mismatched nails and never said a word to me before he just started wily-nilly nailing mismatched nails in an uneven and unevenly spaced line. Seriously I opened the garage door and said, "Hi", and he said not a word to me before he started nailing. He never made an effort to line them up or evenly space them, just nailing here and there randomly. I kept asking him to stop nailing and to talk to me and said, “Oh hey, let me move that car”, but he would not stop nailing. Nailing over his head over my car trunk randomly nailing here there and everywhere even when I'm asking by the 4th nail for him to stop and then demanding around the #16 nail that he stop nailing into my house. He did not stop until he had destroyed the wood above by pounding 28(!) additional random spaced uneven, mismatched nails in the 16 feet of vinyl weather stripping. The whole strip probably weighs 2/3 pounds and now it has 32 random mismatched nails in it!! I pointed that they were uneven, not in as straight line and mismatched nails and that it looked like I did it. He said that it would look OK once he got the “touch up paint” on it. I kept asking him to let me move my car, before he nailed over my trunk, painted and sprayed WD over my trunk but he just never listened to me, literally just kept working. I would have had to run him over. 've posted pictures of this mess. When he grabbed that big can of WD-40 with a huge nozzle and started spraying 3 foot in the air over my very expensive car trunk, then grabbed his touch up paint (paint can drip). I told him unequivocally to stop. I was 2 seconds away from calling the Sheriff. Why would anyone go to someone's home and act like that? I think he was mad at the review I put on Angles’ List before but I actually spared him on that one. I didn’t even put all the details of that transaction on here before today. After he got his 28 nails in, he stopped. I asked him to look at my neighbors 15 year old garage door whose stripping is still nice and tight with 4 regularly spaced, in a straight line appropriately colored nails that were all the same type. He did come look at it with me. Then I very calmy told him and I quote, “This solution with all these nails is not acceptable, now I need a new piece of stripping.” He told me “Well, don’t look at it and it won’t bother you. It’s an acceptable fix. “ Then he got in his truck, without a word and drove away. It looks like a drunken unskilled person nailed that strip up. Now because of the 32 random nails in it that it probably has to be replaced. Just the stripping and installation will cost $164 and that’s not counting the wood. He told me to take him to court. The problem as begun was only a 2 feet piece of stripping that needed 2 nails to be pulled off and retacked. Plus it would have been faster to pull down the old and put it right than fiddle with cleaning off and touching up a 28 nails. Jim, the owner called me later and started the conversation by saying he would do nothing else for me. So I asked him if his door was nailed like that at home. No answer. I asked him what he would have thought if I came to his house and started nailing over his expensive car. No answer. I asked him what he would have thought if came to his house and sprayed WD40 over his car. He said he never sprayed my car directly. He admitted spraying over my car, saying it wouldn’t hurt it but just look at the picture. Because of pesky gravity here is that WD40 spray going to go when you’re spraying an industrial sized/big nozzled can in the air? I asked him what he would have though if I had came to his house and stood in back of his car while nailing and literally would not stop nailing over that trunk while he asked to move his car. No answer. I said I’d want someone to move their car before I started nailing,spraying and painting especially working over my head. He then said, "I don't like people standing over me telling me what to do." I never even came out of the house into the garage until he started his nailing frenzy. I had been standing in the garage doorway.I asked him to fix it. He said to take him in court. So I guess you have no rights at your home to move your car, decide what is safe for your car, enter your garage, inspect work or protest if you think he is damaging your home. If you want to move your car or inspect what they do to your home or even step into your garage, then you'll risk having no warranty service. When I had made my appointment he kept saying that I didn’t need to be home. I pointed out that I needed to be there to open the door because the stripping needed pulled tight from inside the garage. He kept saying that I didn't need to be there and I remember thinking, why do you care and thought it odd. However I thought I was just not being clear or using the right terms to explain the sitution but he apparently just didn’t want me there. That looking over his shoulder thing again. I was thinking I want to be there becasue geez, 3 times to have to come back in barely 5 months. I never had anyone out but twice for my old 14 year door. He also seemed put out when I asked him to please turn his head so I could use the outdoor keypad to put the door down from the outside because he was standing there watching me. I don’t know this guy. Why would I show him my code? Why should I even have to ask? I looked at him upon opening the keypad and stood and waited to punch in the code. but he just kept watching Good manners dictate turning your head away anyway. So I had to ask him. I give my furnace guy my code for when I'm away, but I’ve come to know and trust him over the years. The way this guy was acting why would anyone want him to have the code to their house? I’ve since changed that code. Obviously this company demonstrates no respect for your home, your time, your safety (see about insulated doors below), your car or you. They also have no obvious respect for themselves to do their jobs they way they do. Jim did mutter as he was randomly whacking in the 28 nails that he'd kept telling his installers that they weren’t putting enough nails in. So I guess you can look forward to this experience too about 5 months in.

Description of Work: Spring on garage door broke. Replaced springs and generally tuned up door mechanism

Description of Work: They replace my old garage doors

Description of Work: Installed new garage door opener and new springs.

Description of Work: They replaced two springs on my garage door because one of the springs had broken.

Description of Work: Replaced broken spring; also replaced 13 year-old companion spring.

Description of Work: Repaired garage door opener and serviced garaged doors.

Description of Work: Repairs to a garage door opener

Description of Work: Replaced the spring, installed a door strut, replaced roller bearings, and "tuned up" system

Description of Work: Repaired an overhead door in a 2 1/2 car garage.

Description of Work: I have had this company do work for me before, but they came back recently and did an excellent job.

Description of Work: Replaced garage opener and programmed our car's door opener function.

Description of Work: They replaced my 3 garage door openers, control pad and added an outside security pad. They were very professional and even programmed both our car controller units.

Description of Work: Garage door they installed in '07 and older opener and remotes checked and serviced.

Description of Work: Put garage door cable back on sleeve on left side. Oiled/lubed all necesary areas of the garag door; checked balance of door. Also helped to reset our key pad (hadn't been operational for a long time - I think we'd forgotten the previous code).

Description of Work: They came out to repair something in my garage. The doors were around 70 years old, and the mechanism was about 20 years old. They installed 2 new doors and mechanisms.

Description of Work: I backed into my garage door (the release cord tangled in the top of my SUV and it released the door partway down before I backed out!) I could barely close my garage door, which is a safety/theft concern. They came out that day, and took only an hour to realign a badly bent garage door! Now it rolls much better than before.