Bolls Heating & Cooling

VERY PROFESSIONAL, GAVE US CONFIDENCE IN THEIR OPINIONS, PROVIDED GOOD INFORMATION, ALLOWING US TO MAKE AN INFORMED DECISION.

THEY DID A GREAT JOB, AND WERE VERY CONSCIENTIOUS ABOUT CHECKING IN AFTERWARD TO MAKE SURE THINGS WERE WORKING PROPERLY.

THE INITIAL DIAGNOSTIC INDICATED THAT I NEEDED A NEW PART. THE WORK AND THE PART WOULD BE $500. THE SERVICEMAN CALLED BACK TO SAY THE PART WOULDN'T FIX THE BOILER, AND I WAS STILL EXPECTED TO PAY $500 EVEN THOUGH THEY DID ME NO GOOD. I FEEL I'M PAYING FOR THEIR MISTAKE.

THEY WERE VERY PROFESSIONAL AND PROMPT. THEY DID GOOD WORK WITH NO COMPLAINTS.

WE HAD SEVERAL TECHNICIANS AT OUR HOME TRYING TO FIGURE OUT OUR PROBLEM. SERGI TREYCOFF WAS VERY PERSISTENT IN GETTING OUR PROBLEM SOLVED. THANKS TO SERGI AND HIS CREW WE NOW HAVE HEAT. *WE HAVE A CONTRACT WITH BOLLS, BUT WE HAVE NOT GOTTEN A BILL FOR THE WORK THAT WAS DONE TO CORRECT THE PROBLEM (WE WILL BE GOING BACK TO THE BUILDER FOR REIMBURSEMENT).

ON TIME, VERY PROFESSIONAL. PERFORMED A THOROUGH CHECK AND THEN EXPLAINED SOME OF THE FINER POINTS OF OPERATION (I ONLY RECENTLY BOUGHT THE HOUSE). TOOK TIME TO EXPLAIN HIS ADVICE REGARDING FILTER REPLACEMENTS.

EVERYTHING WAS FINE. I WAS PLEASED WITH THEIR WORK.

THEY WERE VERY THOROUGH AND I WOULD RECOMMEND THEM.

THEY MADE AN APPOINTMENT AND JUST DIDN'T KEEP IT. I CALLED THEIR OFFICE AND THEY SAID THEIR MAN WAS ''ON THE WAY'' AND ''MAY BE TRYING TO CALL ME ON HIS CELL PHONE''. I ASKED IF THEY KNEW HIS CELL PHONE NUMBER AND THEY SAID NO(!). I THEN ASKED HOW THEY COULD KNOW HE WAS ''ON THE WAY''. IN ANY CASE, THE GUY NEVER SHOWED, AND NO ONE EVER CALLED, FROM A CELL PHONE OR ANY OTHER KIND. THIS IS CAVALIER AND CONDESCENDING ''SERVICE''. I WAS AMAZED THAT THEY COULD TREAT PEOPLE THIS WAY!

I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY. ON TIME, COURTEOUS, THE INSTALLATION WAS PERFECT!!

THEY ARE VERY PROACTIVE, VERY NEAT & CLEAN. THEY IDENTIFIED PROBLEMS UNKNOWN TO US & FIXED IT WITH IN THE AGREEMENT. NO SURPRISE ADD-ONS. THEY NOTED A SAFETY ISSUE & ALERTED ME.

JEFF THE TECHNICIAN EXPLAINED EVERYTHING CLEARLY AND DESCRIBED WHAT TO LOOK OUT FOR IN THE FUTURE. HE EVEN WORE BOOTIES IN MY HOUSE.

I WOULD RECOMMEND THEM, I HAVE USED THEM IN THE PAST. THE OWNER CAME AND TALKED TO ME ABOUT THE NEW A/C UNITS AVAILABLE, CAME OUT AND DID PROGRESS REPORT TO CHECK TO MAKE SURE I WAS SATISFIED. GREAT GROUP OF GUYS.

THEY WERE VERY POLITE, NEAT AND CLEANED UP AFTER THEMSELVES. THE SALESMAN WAS VERY INFORMATIVE. THEY WENT OUT OF THEIR WAY DURING THE INSTALLATION TO RECONNECT A PIPE THAT WAS LOOSE. THEY DIDN'T HAVE TO DO THAT, BUT THEY DID TAKE CARE OF IT.

COMPETITIVE PRICING, VERY NEAT, WITH GREAT CLEAN-UP. VERY PUNCTUAL AND THE EQUIPMENT WORKS GREAT.

DOUG WAS ON TIME AND VERY HELPFUL. GOT THE UNIT COOLING AGAIN QUICKLY. ONLY ISSUE WAS PRICE. SERVICE COSTS WERE A BIT HIGHER, COMPARATIVELY BUT THOUGHT I'D MAKE UP FOR IT WITH LESS EXPENSIVE FREON. HOWEVER, THE PRICE I WAS QUOTED $28, WAS LESS THAN THE $30 I WAS CHARGED. TURNED OUT IT WAS ONLY $4 DIFFERENCE IN THE TOTAL COST, SO I DIDN'T MAKE BIG DEAL ABOUT IT. I WOULD HIRE THEM AGAIN.

I CALLED TO MAKE AN APPOINTMENT. THE SERVICE MAN SHOWED UP THAT DAY AND COMPLETED WORK. THE GENTLEMAN WAS VERY POLITE AND NEAT.

THEY WERE VERY NEAT, THEY DID A GOOD JOB, AND WERE VERY THOROUGH.

WE DID NOT COMPARE PRICES, I JUST ACCEPTED THEIRS.

BID WAS 40% HIGHER THAN TWO OTHER VERY CLOSE BIDS, AND FOR A LESSER MODEL ON FURNACE (NOT VARIABLE SPEED). COMPARABLE BID WAS 60% HIGHER THAN THE OTHERS!

THEY RECOMMENDED VERY EXPENSIVE VENTING EQUIPMENT OTHER COMPANIES THOUGHT WAS EXCESSIVE.

I WAS HAPPY WITH THE EXPERIENCE. BOLLS WAS VERY PROMPT AND PROFESSIONAL.

MIKE WAS EXCELLENT ABOUT ANSWERING ALL QS AND CONCERNS DESPITE BEING PAGED SEVERAL TIMES DURING HIS HOUR+ VISIT. AND HE DIDN'T TRY TO SELL ME A BIGGER SYSTEM OR HIGH-END FEATURES THAT I DIDN'T NEED. ALL TECHNICIANS HIGHLY PROFESSIONAL HARD WORKERS AND CLEAN/FRIENDLY. OFFICE STAFF ALSO VERY HELPFUL AND PROFESSIONAL. SLIGHTLY HIGHER PRICE BUT WORTH IT.

IVE USED THEM FOR ANNUAL MAINTENANCE AND I HAVE BEEN VERY PLEASED IN PAST AND NOW AS WELL

I WAS TOTALLY IMPRESSED THAT THEY HAD SOMEONE OUT TO MY HOME WITHIN THE SAME DAY. THE PRESIDENT OF THE COMPANY WAS AT MY DOOR AND TOOK A HALF AN HOUR TO EXPLAIN THINGS TO ME. HE WAS VERY THOROUGH AND MADE ME FEEL COMFORTABLE WITH THE PRODUCT. GOOD FOLLOW-UP.