Bolls Heating & Cooling

JEFF WAS VERY POLITE, TIMELY AND EFFICIENT IN GETTING THE WORK COMPLETED.

I FELT THAT THEY WERE USING SCARE TACTICS TO GET ME TO BUY A MORE EXPENSIVE PRODUCT BY TELLING ME THE UNIT I AM WANTING TO PURCHASE IS NOT GOING TO WORK FOR ME. ALTHOUGH, SEVERAL OTHER COMPANIES STATE THAT THE MODEL I WANT IS JUST FINE.

THE REP FROM BOLLS WAS DRESSED VERY NICE. APPARENTLY TOO NICE, AS HE DID NOT WANT TO CRAWL UP INTO MY ATTIC TO SEE WHAT HE WAS REPLACING! THE ENTIRE SALES PITCH WAS PHOTO AFTER PHOTO OF WHAT HIS LOUSY COMPETITORS WORK LOOKS LIKE & WHAT THEIR WORK LOOKS LIKE. I TOLD HIM I REALLY WASN'T INTERESTED IN ALL THE PHOTOS. HE THEN PROCEEDED TO TELL ME THAT NO ONE ON ANGIE'S LIST HAS A BETTER RATING OR AS MANY REPORTS AS THEM. I THEN TOLD HIM I WAS A MEMBER AND I KNEW THAT WASN'T TRUE. HE ALSO HAD A HIGH PRESSURE SALES PITCH ABOUT PURCHASING A PURON MODEL INSTEAD OF THE STANDARD FREON MODELS. FINALLY, HE SAID HE WOULD MAIL ME A QUOTE AND NEVER DID. ALL IN ALL, A HORRIBLE EXPERIENCE. I DO NOT APPRECIATE SALES PITCHES WHEN THEIR ONLY PITCH IS DISSING THEIR COMPETITORS. VERY UNPROFESSIONAL! WOULD NOT RECOMMEND TO ANYONE.

HE TOOK APART THE FURNACE, FLIPPED A SWITCH, AND CHARGED ME $136 FOR AN HOUR WORTH OF LABOR AND A $55 TRIP CHARGE. I FELT THAT THIS PRICE WAS EXORBITANT. HE DIDN'T EVEN HAVE TO REPLACE ANY PARTS. THE REPAIRMAN HIMSELF WAS FINE. IT WAS JUST THE COST THAT WAS STAGGERING.

COULDN'T COME OUT FOR FIVE DAYS, WHILE OTHERS COULD COME OUT IN 1 DAY.

KEEP GETTING "BILLS" IN THE MAIL FOR THEIR SERVICE PLAN. I DID NOT SIGN UP FOR THEIR SERVICE PLAN, BUT WAS OFFERED IT ON A ROUTINE SERVICE CALL THAT THEY MADE. I IGNORE THESE BILLS, BUT THE FIRST ONE THAT I GOT MADE ME WONDER WHAT I FORGOT TO PAY. I WORRY THAT ELDERLY CUSTOMERS WILL GET THESE, AND CONFUSE THEM FOR SOMETHING THAT THEY OWE, AND PAY FOR A SERVICE THAT THEY DON'T REALLY WANT. I EVEN GOT A "SECOND NOTICE" IN THE MAIL RECENTLY.

THE REP WAS CLEAN, NEAT AND RESPECTFUL. I FEEL HE WENT BEYOND HIS RESPONSIBILITY. I AM VERY SATISFIED.

GREAT PRODUCTS, GREAT TO WORK WITH. OWNER, SERGI, WAS WONDERFUL TO WORK WITH. MADE SURE IT WAS MADE TO FIT MY HOUSE.

POLITE, PUNCTUAL, HELPFUL IN SHOWING ME HOW TO KEEP THE AIR EXCHANGER CLEAN & FUNCTIONING.

I CALLED MANY H&C CONTRACTORS LOOKING FOR SOMEONE TO DIAGNOSE A TEMPERATURE GRADIENT PROBLEM IN MY HOME. MOST ONLY WANTED TO SCHEDULE A SERVICE CALL FOR MY HEAT-PUMP/AC OR SELL ME A NEW ONE. BOLLS H&C WAS THE FIRST TO *LISTEN* TO MY REQUEST TO HAVE THE DUCTWORK AND THE HEATING/COOLING SYSTEM ASSESSED. SERGEI WAS INCREDIBLY HELPFUL, ADMITTING THAT HE COULD MAKE MORE MONEY SELLING ME A NEW SYSTEM, BUT THAT I PROBABLY ONLY NEEDED ADDITIONAL DUCTWORK. HE WAS VERY FRIENDLY, DESPITE THE FACT THAT I HAD ADMITTED THAT I WOULDN'T BE HAVING THE DUCTWORK DONE UNTIL I HAD CASH IN THE SPRING. THE SERVICE TECHNICIAN, BRAD, NOT ONLY PERFORMED THE REQUESTED MAINTENANCE, BUT ALSO FIXED THE AUXILIARY HEAT WHICH FUNCTIONED POORLY WHEN TEMPERATURES DROPPED BELOW 20-25F. SERGEI AND BRAD WERE BOTH PUNCTUAL (FOR THEIR FIRST CALL OF THE DAY) AND WERE CAREFUL TO WEAR SHOE COVERS WHEN THEY ENTERED THE HOUSE.

THEY MADE RECOMMENDATIONS TO IMPROVE THINGS. THEY GAVE GREAT, CREATIVE IDEAS. THEY SHOWED UP ON TIME, AND CALLED AHEAD OF TIME WHEN DELAYED.

WE HAVE NOT YET DECIDED WHICH COMPANY TO USE, BUT WE LIKE BOLLS VERY MUCH AND MAY GO WITH THEM EVEN THOUGH THE PRICE IS A LITTLE HIGHER.

POLITE, CLEAN, NICE AND VERY REASONABLE. NO UNNECESSARY WORK. I WOULD USE THEM AGAIN. FRANK WAS MY TECH.

HANDLED THE JOB VERY QUICKLY AND ON TIME. MADE THE EXPERIENCE VERY EASY.

THE DOLLAR AMOUNT IN THEIR QUOTE WAS RIDICULOUSLY HIGH. MORE THAN TWICE AS HIGH AS THEIR COMPETITORS!

I WAS VERY IMPRESSED WITH THE SALES PERSON'S PRESENTATION. I WAS INFLUENCED BY HIS HIGH RATING ON YOUR LIST. WE USUALLY HAVE AT LEAST THREE ESTIMATES, BUT WHEN HE OFFERED A DISCOUNTED PRICE TO BEGIN WITH, THEN ADDED ANGIE'S DISCOUNT, AND WAS WILLING TO SUBTRACT THE COST OF THE SERVICE CALL FROM THE REPAIR PERSON THAT CAME OUT, WE DECIDED TO GO WITH HIS COMPANY. WE WERE VERY SATISFIED WITH THE WORK DONE.

GOOD EXPERIENCE. THEY CALLED AT WORK TO LET ME KNOW THEY WERE ON THE WAY AND ARRIVED ON TIME. THE GENTLEMAN WAS VERY NICE.

VERY PLEASED. ENDED UP HAVING THE UNIT CLEANED THOUROUGHLY AND ADDED FREON. PLEASED WITH HOW PLEASANT HE WAS TO WORK WITH GIVEN THAT THIS ENDED UP BEING ROUTINE MAINTENANCE.

THE TECHNICIAN SAID HE FOUND THE CLICKING, BUT DIDN'T STOP IT. HE CHANGED MY SPACEGARD AIR FILTER, AND VACUUMED THE COILS OF THE A/C.

PROMPT, POLITE, EFFICIENT AND KNOWLEDGEABLE. WILL HAVE THEM BACK.

VERY NICE, AND CAME OUT ON SUNDAY, WHEN FURNACE WAS OFF. EVEN BROUGHT ME HEATERS TO STAY WARM.

IT WAS EASY TO MAKE THE APPOINTMENT, THEY CAME ON TIME, AND DID WHAT I EXPECTED OF THEM. I THINK THEY ARE PRETTY RELIABLE.

EXCELLENT. CALLS WERE RETURNED PROMPTLY AND THE ESTIMATE WAS SCHEDULED AT A CONVENIENT TIME FOR ME.

DOUG WAS PUNCTUAL AND POLITE. HE KNEW HIS BUSINESS. HE PROVIDED GOOD INFORMATION FOR FUTURE WORK THAT WOULD BE NEEDED ON THE FURNACE. THE PRICE WAS HIGH FOR ME. HE WROTE DOWN INFORMATION FROM THE FURNACE FOR RECORDS PURPOSES, WHICH, WHILE HE WAS WRITING, COST TIME AND MONEY.

VERY PROFESSIONAL AND WOULD DEFINITELY HIRE THEM AGAIN. GREAT PROBLEM SOLVERS.