Founded 2003 • With Angi since May 2010
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Verified Reviews
Showing 1-25 of 55 reviews
Edward S.
05/17/2018
Backyard Blessings rebuilt the entire waterfall of our backyard pond. Nate and his crew did a fabulous job making sure to maintain the rustic nature of the waterfall including the moss on the stones. The waterfall actually turned out better than the previous waterfall. They performed that work quickly and on schedule. They are experts in this area.
Description of Work
Replaced waterfall tank that had frozen and cracked in last winter's sub zero cold and rebuilt entire waterfall.
Category
fountains
Darren F.
05/11/2017
My wife and I moved into our new home and almost immediately realized that our new koi pond which we thought would be a great source of relaxation from our stressful business lives was in need of a significant overhaul. The water was black and murky, filtration systems were junk purchased from a hardware store, and the waterfall leaked. We began our search on Google which lead us to one of Marc’s competitors first. Communication with them was only answered one time via email, and although we went to their store twice to check out their work and demo ponds, we were never able to get them to respond to an email or phone call afterward to come give us an estimate on renovating our pond. Easy way to weed them out. Then we went to a new Nursery that opened up near our home and they agreed to send someone out to give us an estimate. He took one look at our pond, told us the renovation job would be far more expensive than a new dig even though there was hardly any new excavating and we had several tons of usable stone – he asked how much our budget was and we asked simply what the cost was: $15k…to replace the liner and other components, reuse our stone, do almost no digging, and re-build a waterfall. No thank you. Back to Google I went, and this time I found Backyard Blessings, and it truly was a Blessing that I did. We went to Marc’s store on a Sunday. Marc personally showed us around the ponds and talked to us about what we wanted, and what problems we currently had in our pond that we wanted to solve. Marc came out two days later and took a look at our pond and he provided written estimate to us the next day after that. A week later, Marc and Nate came to our house and renovated our pond. They were timely, efficient, and industrious; best of all their work was meticulous. I flip houses for a living, and I have dealt with some lazy contractors that had zero attention to detail; you will not have that issue with Marc and his crew. You’ll get solid work from a team of professionals that are experienced and dedicated to building a quality product. My wife and I finally have the back yard experience that we were looking for and for a reasonable price. I wish I had found Backyard Blessings at the beginning of my search. Installing or renovating a Koi pond isn’t cheap, but if you have it done right by a company that isn’t trying to gouge you for the price, it doesn’t have to break the bank either. I would highly recommend Backyard Blessings to my family and closest friends if they were in search of a water feature! Thanks for the great work!
Description of Work
Renovation of existing pond
Category
landscaping, fountains
JEAN & PAUL G.
05/20/2016
The pond service company I have used since we bought our condo in 2012 no longer provides pond cleaning services. I contacted Backyard Blessings to clean the pond in part because of its Angie's List Super Service award. The cleaning was absolutely necessary because we lost all our fish last winter and I had no idea how many decomposing Koi were in the muck. They did an excellent cleaning job, albeit an expensive one at $300, EXCEPT that a liner patch over a tear in the plastic liner was dislodged and all the water leaked out in the part of the pond over the tear. I have no reason to doubt the man who did the cleaning when he said that the liner was cheap and should be replaced. I also suspect that the patching job was not done well, but it had held until the cleaning job. And I am sure he tried to be careful in cleaning the muck, but never the less the patch was dislodged and half the water leaked out. What I do resent is that I was charged $150 to repair the liner. I really didn't have much choice - either pay Backyard Blessings or someone else to repair the liner or look at a useless, ugly and half empty Koi pond. That would pretty much ruin one of the best features of this condo. The real shame is that while it was not in the budget for this year I was planning to use Backyard Blessings to rebuild the pond water fall.
Description of Work
Cleaned a Koi pond and replaced a pond liner patch that was dislodged during the cleaning which drained the pond.
Category
fountains
kathy G.
11/21/2015
Thomas B.
07/14/2015
Christy W.
06/10/2015
As a result of the lack of concern or knowledge shown by Mark, the leak that he dismissed as non-existing continued throughout the winter, froze the entire back yard, and due to the weather during this past winter, could not be solved until late spring. The leak was easily fixed when we contacted another person, but our grass suffered greatly from the freeze. We would never use Mark again nor would we recommend him to anyone.
Description of Work
Mark did nothing except charge $100. We had used him previously to clean our pond. He did the job but was very expensive. When it seemed that there was a leak caused by something related to the pond, we called Mark to fix the problem He came to the house, looked at the pond and immediately stated that there was no leak. And the charge for this was normally $150, he said, but we would only be charged $100 for him to address the problem. This analysis probably took him all of 3 minutes if that long.
Category
landscaping
Service Provider Response
I have no record of this persons listed name and/or address in our database. Therefore I cannot address the specific details of the listed review with agreement or disagreement. If this was a real person with the same situation, and their information was accurate and true, I would respond something like this...sorry we were unable to meet your needs. And sorry that you dont feel that you received the benefit of our evaluation. We perform hundreds of leak diagnosis each year and we are very successful at finding and fixing leaks. The process can be costly and many times we have to rebuild parts or all of the water feature. However, the leaks are sometimes easy to find and easy to fix. We do charge $150 to come out to your property to diagnose the problem. Keep in mind, it is often a difficult process, especially since we did not build your water feature. We are here to help, we are here to serve, but we must be paid for our time. $150 is just to diagnose the problem, there are almost always additional charges to fix the problem, because something usually needs replaced or repaired. It could be a waterfall tank, tubing, skimmer unit, breached liner, etc. We have been doing this for 12 years and have solved a lot of water feature problems. Thanks for your time. This is Marc with Backyard Blessings.Brian S.
05/27/2015
Denise C.
04/09/2015
BB was truly a Blessing. As new homeowners, my wife and I new that the pond at our home was in need of help. Marc, from Backyard Blessings, came out to our home and gave us an assessment on our pond's condition. He followed-up with a quote and the work that would be done. Once we scheduled the needed work, Marc and crew came to our home, relined the pond, added additional tiered rocks and beautified our pond. I highly recommend Backyard Blessings!
Description of Work
Update Backyard Pond
Category
landscaping, foundation repair, hardscaping
Krista S.
03/21/2015
In spring of 2014 they came out and redid our pondless waterfall that we already had another company attepmt. They were easy to work with and made sure we were happy with the design and restructure at the end of the project. Now they come out to open and close the waterfall each fall and spring. Great and very friendly without breaking the bank.
Description of Work
Closed pondless waterfall for the season.
Category
landscaping
Denise C.
03/13/2015
We recently bought a house with a pond. We knew our pond was sick, and needed a lot of TLC. We initially found out about backyard blessing at the Home Show. We made an appointment with Marc for a quote. He showed up promptly to give quote early on a cold and snowy Saturday Morning. He was very thorough about what needed to be done and answered all questions we had about being new pond owners. A few days later we received our quote and we were told to contact him when we were ready, once the weather breaks. Once we contacted him, he was able to schedule up for a date within the week. The workers and Marc showed up early and worked non-stop until they were done. Came home for lunch and the Pond looked amazing, we couldn't believe that is was the same pond. We needed a new liner and everything cleaned, filters replaced. You name it we needed it. We are very pleased with service from Backyard Blessings.
Description of Work
Revamped old leaky pond.
Category
landscaping
NANCY H.
01/12/2015
Todd J.
11/13/2014
So Disappointing!! There was very little communication and we had to contact Marc the morning of the service just to find out if he was still coming and at what time. Marc had already changed the day from Friday to Monday. He gave us a decent price and stated he would rather have a long term customer than charge a lot. Everything went well until they left. I was instructed by Marc to turn the water off in 45mins after they left. (The pond was still filling up). I did as instructed, but later that evening, the pond water had drained out. We filled it again and by the next morning, it had drained out again. I immediately contacted Marc who just stated to turn the pump off. No offer to come and look at it. Then we noticed, the water was spraying out the side of the filter box. It was a part that had been installed during the clean out. We notified Marc in the meantime to which he stated he would try to come out (Now 2 days later without the pump and filter running). Then I found the problem that the part had been installed backwards. I fixed it myself. Marc did text that he was on his way, but I had already diagnosed and fixed the problem. In addition, One of my fish died. All the fish were taken out during cleaning, but one did not make it back in the pond and I found it the next morning laying dead near where they had put the holding trough. Marc tried to blame this on someone else and when I told him later about it, he did offer to bring me a new fish. I was very disappointed and will not be a customer in the future. I just wish he would have came back when we had the issue the first day.
Description of Work
Marc and his helper Nate came out to clean the pond
Category
landscaping
Service Provider Response
We are truly sorry you had a bad experience with us. As you already mentioned, I personally made attempts to fix what you deemed wrong. At Backyard Blessings we strive to please our customers and usually go out of our way to do so. We did exceed our expectations for this particular customer. We did way too much over the estimated cost amount to clean and fix the pond, all of this without charging extra money. Usually, the extra work we do without extra pay helps a person be grateful, and makes their day a little better, but I am learning it doesn’t always work out that way. Some people will take advantage of the kindness we exemplify. Addressing her complaints…she said it in her review, she called to tell me about a problem, and I contacted her quickly with instructions, she is fairly accurate on the timeline. I did let her know I was on my way and she said don’t worry about it “because she fixed it herself.” Then she said one of her fish, a 1 inch black mosquito fish, was dead in the mulch. I asked if it was one of the 3 dried up ones that were out there before we arrived. She said no, there were not any out there before we arrived. Unfortunately, she did not know about the 3 dried up fish (and there may have been more) in the mulch next to the pond before we arrived, she did not even know there were 7 living black fish in the pond. I presume she didn’t see any of this primarily because approximately 2 years worth of dead leaves were piled up all upon the pond bank and inside the pond that we cleared out. Instead of making a big debate about it, I went ahead and offered to deliver her a nice fish with color, in exchange for the 1” black mosquito fish in question, for free. She said no, that’s ok. Since she refused that offer, I told her that she is welcome to come get one at our retail store anytime, this year or next for free. She said ok. That was the last of our communication. A couple of things to note here: this is the first time this couple has ever had service on their pond, as they recently moved into this house with a neglected pond. She didn’t even know about the 7 black fish we found in there because the pond was so dirty and messed up, and we named the new fish “the bonus fish” and she was so happy about the bonus fish. So, she ended up with 7 more fish than she ever knew about. She spent most of her time that afternoon smoking on her porch telling us how educated she is, smoking and watching every move we made. She was praising us about how great of a job we were doing and how excited she was to have us out later in the year, when she could afford it, to do more work on her pond. She is correct in saying that we want long term customers, as that is what we strive for, and that is what we have most of the time: long term satisfied customers. We are not perfect, and its unfortunate that we could not make it work with this customer. As she already said, we made efforts and offers to make it right, to fix the perceived wrongs. A note to all potential and well liked existing customers reading this: If you are a rational, patient and kind person, we highly welcome you to call, email, or come on in because we are going to get along really well and we will bless you and your water feature! We love being in business and doing what we do for people like you! This is Marc Mills of Backyard Blessings.GREGORY & MAUNA B.
11/10/2014
Outstanding in every way as shared above. Professional, friendly, fair priced and absolutely reliable. I have tried other services in years past but this group is far and above any other experience I have had.
Description of Work
Mark and his small crew have taken full maintenance responsibility starting last year and our ponds have never run or looked better. They are so very reliable. I just know that they are taking care of everything. They have had to rebuild two of our ponds and did an outstanding job installing new filter boxes and found and eliminated leaks. They now come once a month to ensure everything runs as designed. I recommend them without reservation.
Category
landscaping
Service Provider Response
We look forward to working with you for many years to come. Thank you for being great people to work with. Its a pleasure, honor, and joy to serve you and all your water feature needs. MarcNatisha S.
10/16/2014
Seemed very well, they seemed very nice. We talked about getting me a new fountain and said they would get back to me with my quotes and I have yet to see them. If you are in need of a service, I suggest go elsewhere or you'll be waiting a long time.
Description of Work
Scheduled an appt for a quote for pond care for my two ponds. Came out to inspect my ponds.
Category
landscaping
Service Provider Response
Sorry we took so long to give you your written portion of your free estimate. However, It would have worked out better if you just called us to ask about the process. Also, it would have been better if you mentioned in your review that 2 men spent 1.5 hours at your house, without a service charge, explaining information about your pond and offering you expert advice on how to proceed. Then I personally mentioned to you that it would take some time for me to give you the written portion of the estimate because your pond was in great shape and we would be doing the work later in the year. Please use common sense and call me instead of writing a bad review. Thanks. On a side note to any prospective customers reading this: I hope you are kind and patient and have common sense. If so, we can work together. The reality is, Backyard Blessings is a growing company in high demand. We take care of business and do it well, as you will read from the customers we have done actual work for. I hope we have the opportunity to do business with you. Thank you. Marc Mills with Backyard Blessings.Chris W.
07/21/2014
Lynn O.
06/26/2014
RALF R.
05/29/2014
Very happy with Backyard Blessings. They were prompt and professional. They even made the aesthetics of the rock surround better just in the way they arranged them when they were finished. We recommend Backyard Blessings.
Description of Work
We have a small in-ground fountain. The pump was a challenge to extract and clean. Also the main rock feature had shifted over time constricting the water flow. Backyard Blessings stabilized the rock feature which improved our water flow. They also adjusted the construction to make pump access easier for cleaning.
Category
landscaping, fountains
Heather S.
05/17/2014
My husband and I were so impressed by Marc and his crew. They showed up on time and worked at least 12 hour days to get our project done on time. Which it was. The ponds and waterfalls look beautiful! They took only 3 days to complete the work and cleaned their mess up they made each day. Couldn't tell we were having a major pond renovation going on. Our landscapers where working in the yard at the same time and they even committed on how hard Marc and crew worked. Marc really knows his business and takes pride in his work.
Description of Work
Did a complete redo job on 2 koi ponds and 2 waterfalls. Cleaned and worked on repairs to existing stream and waterfall.
Category
landscaping
KEVIN L B.
05/16/2014
Mark pumped out the dirty water in the pond. Mark prepared the pond for the fish to return. Mark finished our large pond in three hours. We appreciate Mark's hard work. I had replacement filters for the spillway. Mark power washed all filters in the falls and spillway.
Description of Work
Completely cleaned out large pond in back yard placing our large and small fish in a large container supplied with air. Maintained pond plants and ponds lights. Mark did any necessary maintenance. Mark communicated with me how the pond is. Mark rebuilt the multiple small caves where the fish hide. Mark power washed and removed dirty water.
Category
landscaping
Patricia W.
05/12/2014
Fabulous! Initial consult went well. Clearly showed me damaged areas and explained what was needed to fix and why, and what is expected in maintenance going forward. Marc and team worked diligently to repair a number of significant issues and cleaned a pond that was in dire need of cleaning (understatement)! 100% pleased with the service and with Marc and his crew. Would highly recommend!! Will have him doing my maintenance going forward for sure!
Description of Work
Cleaned very, very dirty pond. Replace broken pump, fixed plumbing on another pump, repaired waterfall feature, patched liner rip and holes...major service and clean!
Category
landscaping
Brent T.
04/17/2014
Mark has done a excellent job with our koi pond and is quickly accessible. We did not have any experience before and he keeps us informed and in good shape. We have had the pond closed and opened after the winter and have enjoyed the feature tremendously.
Description of Work
Koi pond maintenance, opening and closing
Category
landscaping
Kristin B.
02/19/2014
Mark at Backyard Blessings built the pond a few years ago, after our old pond was starting to fall in. He has done an amazing job of educating us on care of the pond since he and his team installed it. Mark also follows up every Spring and Fall to open and close the pond.
Description of Work
Cleaned and winterized our Koi pond.
Category
landscaping
Marty B.
01/02/2014
Very well. This is a huge project. It takes many 12+ hour days to complete. These folks know what to do, how to do, and the why to do. They are truly professional, very nice , and genuine good folks. They do what they say. And they do it on time.They will do all future tune ups on the system. This is not a side line occupation for these folks. This is their only, and full time occupation. This is ALL they do. This fact alone sets them apart from virtually all competitors in Central Indiana. We are very glad we chose them.
Description of Work
Designed, Dug out and Installed a koi pond in our back yard. Roughly 20'L x 10'w x 4.5'd. With a 5' Waterfall at head of pond.
Category
landscaping, lakefront landscaping, fountains
MARIA Q.
11/04/2013
It went fine they were responsive, they had to come back after they adjusted it the first time as there was a still a problem with run off. My only issue was that they sold me some koi, unfortunately due to timing and change of season I loss a $100 koi and $35 Shebunkin, after only a few days. When I called Mark got defensive, I would have appreciated somemore feedback regarding when to buy and how to acclimate and what could have gone wrong. As a result, I used the Reef to purchase fish, I bought three more koi and they all are doing well. Mark did call to close out the pond which is always great from a client service perspective. The less I have to remember the better. I had stayed on top of maintenance so the pond was in good shape, I had already netted it so had no need to do anything else to close it.
Description of Work
Cleaned the pond in the spring (completely emptied the water) than made some adjustments with rocks/boulders as it appeared the liner had shifted and water was leaking. Cost estimate based on a three trips.
Category
landscaping, fountains
Service Provider Response
[Member name removed], we are grateful to be able to fix your pond and waterfall to your satisfaction. I am truly sorry that you lost one or two of your new fish from our retail location. One of the great attributes about Backyard Blessings is our great selection of Koi. We have a great reputation throughout the Midwest of having beautiful and healthy Koi. We sell thousands of fish each year and handle each one with care. Unfortunately, a few times per year, when the customer takes their Koi home and acclimates them to their new environment, one or more do not make it in the new environment. We are not responsible for what happens to the fish when they leave our care. Thankfully 999 out of 1000 do just fine in their new environment when handled correctly. I do hope that you understand and will purchase more of our award winning Koi in the future. Perhaps you can purchase some of the smaller inexpensive Koi. We can offer you a one time only, buy one fish get one free. Thank you for your business, Marc Mills of Backyard Blessings.Pam B.
09/23/2013
Great! Marc and his helper arrived early and started work immediately. Hand dug for pond installation, installed liners, built water fall and brought in all natural rocks for pond. Very hard and heavy work with all the stones. They completed pond the same day. Marc is one of the most friendly contractors were have every used, very positive and upbeat. He wanted to make our pond just the way we asked, only better! He sat on our porch with us when he came for the estimate and envisioned what we wanted. Great guy and company!
Description of Work
Installed a small backyard pond.
Category
landscaping
Phone
Address
8119 E 30th St
Indianapolis, IN 46219
Service Categories
Landscaping - Lakefront
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