AUTO APPEAL

unknown

I was pleased with the auto security and I was happy with their service. They were very informative; they told me exactly what they were going to do, what I needed, gave me a quote which was 100% accurate and they did not charge me anything more. The second time I was there, the quote was not that accurate because of the parts but he was upfront about it. Their prices were very competitive. To me, they are a class A company. When I drove in, they work with me and they never cancelled my service. What they say as far as estimated time of returning the car back, they were a 100% on time. I will tell others that they are very helpful, answers all questions, gives a very accurate quote and the items are long lasting. I was not dissatisfied at all with their service. They were very responsive.

HORRIBLE BEWARE... They were nice and polite to start out with when we were told that it was easy for them to put a remote start and alarm with 2 way notification in a Sprinter van we own. We agreed on a price, delivered van to have done, get a call several hours later from Adam stating they made a mistake and they couldn't do the remote start due to tech never completing any before and didn't want to risk damage to the Mercedes electronics. After discussion of problem Adam told me they could do the alarm without any issue though. We gave go ahead for 2 way remote up to 1 mile notice of alarm, 1 hour later we get a call and are told they didn't have the 1 mile notice but the 1000" notice was in stock (much less cost to them but same price to me) and could install this. Again...we agree on price , they install it , sent employee back next day to get van, IMMEDIATELY start having major electrical issues, take van back , Adam looks for 2 hours while I wait 4 problem, comes back to tell me its in the van, I cleared up it was only AFTER they worked on it that it started. Adam told me to take to shop to get repaired and they would take care of it and make it right. 5 days later and NO WORK VAN , $1,038.55 out of my pocket to pay dealer to repair damaged wiring and remove alarm that CAUSED the electronic failure in multiple locations of the van. PLUS NO alarm now, I asked for reimbursement . ANOTHER 4 days, multiple phone calls later after being dodged by owner Mark, we made contact. I asked to be reimbursed and was told that he wasn't going to do that. I AM NOW HEADING TO COURT to get my money back for the destruction they caused. Awful to be put in this position from a very POOR run so called place of business. STAY CLEAR you have been warned.

It took a little longer to do the work than I had anticipated, but they were very professional and kept me up to date on the progress of the work.

I needed some new headlight covers for my jeep because mine were scratched up. Lori was very nice and gave me a great price.

Disorganized; I showed up for an appointment (that they assured me wasn't necessary, I could just show up,) but they didn't have the materials. When the work was done, the top of the back window looked messy. When I later called about it, they told me to wash it. When that didn't help and I took it back, they said it was because of a teflon coating on that part of the window. This apparently causes the film not to stick well and there is no good fix for it, either leave it without tint or apply a solid colored "sticker" to the outside of window. This was not discussed with me before the work was done, so that I could make a decision from the beginning.

I WALKED IN AND WAS ABLE TO SCHEDULE AN APPT RIGHT FOR THE WORK TO BE DONE WITHIN 2 DAYS. THE TECHNICIAN WAS VERY HELPFUL IN SHOWING ME ALL OF THE FUNCTIONS I WOULD BE ABLE TO USE AND EXPLAINED IN GREAT DETAIL HOW IT ALL WORKED TOGETHER. I WAS VERY HAPPY WITH MY FIRST EXPERIENCE WITH CAR ALARMS AND HAVE RECOMMENDED MANY PEOPLE TO THIS COMPANY.

THEY ARE VERY FRIENDLY AND THE CUSTOMER'S OPINION COUNTS HERE.