Arlington Auto Center, Joe's Battery & Import

4.7(
53
)

Auto Service, Auto Inspections, Auto Towing,

... +10 more

About us

We have been serving Indianapolis motorists for over 40 years. We are proud to announce our recent move to a much larger and more professional facility to better serve our customers and provide more services. We also provide fleet/commercial discounts and we are very experienced in extended warranty repairs. Come see us grow and receive even better service! 5 employees. No subs. Cost is determined by the job. No travel charges. Service fees apply. DBA: import station.

Business highlights

51 years of trusted experience

Services we offer

Engines, Transmissions, Cooling Systems, Tune-Ups, Fuel related, Electrical related, Dash Warning Lights, Batteries, Brakes, Heating & Air Conditioning, Suspension & Steering, Tires and Wheels, Windows, Remote Starts, Alarms, Lift Kits, Light Kits, Stereos

Amenities

Senior Discount

10%

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.753 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
0%
3
0%
2
2%
1
8%
Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Write a review
Showing 51-53 of 53 reviews
Jack H.
12/2014
5.0
auto repair
  + -1 more
unknown
Description of Work: They installed a remote engine start device. A week after the fact it quit working so I took it back to them. They took one look at it and discovered a mechanical switch which had worked loose due to having other mechanical work done on the truck. They fixed the problem in less than 10 minutes no charge and were very professional about it. It now works perfectly and I am very pleased with the service and installation.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
james B.
02/2011
5.0
auto repair, home security systems
  + 0 more
it went well, one day service.
Description of Work: valve cover gaskets, oil change,front axle,brakes checked,
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
TERRI T.
11/2009
1.0
auto repair, towing
  + 0 more
HORRIBLE
Description of Work: We had our brakes replaced on our Volvo XC90. When we picked it up they asked us if we used our parking brake, we said rarely ever. We never asked for our parking brake to be touched and they never explained that they had done anything to it. Our car was towed later in the year by Joe's when our car made a loud rattling noise. My husband had used the parking brake. They charged me for a tow and told me there was no problem with the car. Today (November 24, 2009) we had work done on our car at the Volvo dealership. We were shocked to learn that we no longer have a parking brake. It was removed. I am furious that our car was dismembered and we were not notified. They charged us for breaking our car, didn't bother to tell us about it and then charged us for a tow and covered up.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
Response from Arlington Auto Center, Joe's Battery & Import
First, and foremost, our policy is never to remove or replace anything from a customer’s vehicle without first receiving their authorization. We are to address a customer’s concerns by gaining as much information as possible; analyze the vehicle; and make recommendations that the customer can afford which is both safe to them and the public at large. We are always interested in hearing where we can improve our services, or address a customer’s concerns and attempt to reach a mutually agreeable resolution. However, it is only fair that we first be given the opportunity to address the concerns, without resorting to other means and then trashing us in a public manner. Although it is their freedom to do so, I do not believe it is a fair approach. This particular review writer never came into the shop. The only person that was ever dealt with was a male, presumably the review writer’s husband and/or owner of the vehicle in question. Therefore, anything stated by the review writer is not by first hand knowledge. This review writer phoned our shop and left a voice mail after (presumably) having just been at the dealer. During this voice mail, the review writer threatened that if we did not do something about the situation, she would be writing a bad review with Angie’s List, contacting the BBB, etc. The day after receiving the voice mail, I attempted to contact the person who brought the car into the shop (by leaving a voice mail message), as they would have been the one we dealt with. No return phone call was received until after several days (and certainly after this review had been written). I then attempted a second time to reach the review writer the day she called (as I was not in the shop when she did call back), but was unable to reach her. I again called that evening, after hours, and was unable to reach her. The work performed on this customer’s vehicle was over nine months ago and recollection of any specific statements made during our conversations with the person who brought in the car are sketchy at best. As admitted to by the review writer, a discussion took place regarding the part in question. Therefore, something was discussed about the part in question with the person who brought in the vehicle. However, it was never with the review writer. The review writer and myself finally discussed her concerns about what took place with her vehicle. Despite our policy and the unlikely event that we removed parts without discussing it with the person who brought in the vehicle, I invited the review writer to return her car to the shop and we would replace what has been removed. To date, she has neither brought her car to us nor has she mentioned anything in her review about this offer of resolution. Although it is unlikely that we removed parts without discussing it with the person who brought in the car, the review writer did present some points that would help prevent this situation from happening in the future and will be implemented. Our goal is to provide the best service possible at a competitive rate while completing the recommended services in a timely manner. We pride ourselves on being honest with our customers, at times at the expense of lost sales and we often provide free services where our competition charges. We are more concerned with repeat business then the sale for that day.
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    • 3(current)

Contact information

2502 N Arlington Ave, Indianapolis, IN 46218

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
9:00 AM - 2:00 PM

Licensing

Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Auto Service,
Auto Inspections,
Auto Towing,
Auto Tires,
Home Security Systems,
Metal Fabrication & Restoration,
Auto Accessories,
Window Tinting,
Boats,
Auto Radiators,
Auto Radio Service,
Auto Painting

FAQ

Arlington Auto Center, Joe's Battery & Import is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 9:00 AM - 2:00 PM

Arlington Auto Center, Joe's Battery & Import accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Arlington Auto Center, Joe's Battery & Import does not offer free project estimates.
Yes, Arlington Auto Center, Joe's Battery & Import offers eco-friendly accreditations.
No, Arlington Auto Center, Joe's Battery & Import does not offer a senior discount.
No, Arlington Auto Center, Joe's Battery & Import does not offer emergency services.
No, Arlington Auto Center, Joe's Battery & Import does not offer warranties.
Arlington Auto Center, Joe's Battery & Import offers the following services: Engines, Transmissions, Cooling Systems, Tune-Ups, Fuel related, Electrical related, Dash Warning Lights, Batteries, Brakes, Heating & Air Conditioning, Suspension & Steering, Tires and Wheels, Windows, Remote Starts, Alarms, Lift Kits, Light Kits, Stereos

Contact information

2502 N Arlington Ave, Indianapolis, IN 46218

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
9:00 AM - 2:00 PM