AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB

The Internet sign up was quick and easy. I received a call the next day from AAA thanking me for my membership and asked if they could help me with anything. I told them about a trip I have coming up and said that they would send me a Triptik in the mail. I received the Triptik and used it on my trip. It was a good experience.

They called a towing company and sent them out right away. The towing company came about 15 minutes later than they said it would, but I don't think it was their fault. I've used them often in the past and they're always reliable. They'll have to pay to have a car towed 100 miles without any extra charges.

HAD A BLOW OUT, CALLED AAA AND THEY SAID THE WAIT WOULD BE 90 MINUTES, DUE TO MY SITUATION, THEY PUT A RUSH BECAUSE I WAS IN A CORNFIELD WITH TWO CHILDREN AT 10:30 PM AND FELT IT WASNT SAFE. THE GUY WHO CAME TO HELP WAS VERY EFFICIENT AND CONCERNED OF MY SITUATION.

AFTER CALLING I WAS TOLD ABOUT AN HOUR WAIT WOULD BE REQUIRED, BUT WITHIN 45 MINUTES OR LESS, THE SERVICE TRUCK WAS PULLED UP BEHIND MY CAR. WITHIN MINUTES THE DOOR WAS UNLOCKED BY THE FRIENDLIEST AND MOST UNDERSTANDING TECHNICIAN IVE ENCOUNTERED. HE DESCRIBED THE DIFFERENT TECHNIQUES REQUIRED FOR UNLOCKING DIFFERENT KINDS OF LOCKS. VERY INTERESTING! HE MADE MY DAY AFTER SUCH A LOW POINT! HE INFORMED ME THAT WE GET UP TO 4 SUCH SERVICE CALLS WITH NO CHARGE AS PART OF OUR MEMBERSHIP...I WOULDNT BE WITHOUT THIS SERVICE!

WE WERE TAKING OUR FIRST BIG FAMILY VACATION, BUT HAD NO CLUE HOW TO GET THERE. ALL WE WERE HOPING FOR WAS A MAP, SO WE STOPPED BY THE AAA OFFICE ON GUION RD. I WAS PLEASANTLY SURPRISED WITH THE INFORMATION I WAS GIVEN. NOT ONLY DID AAA PROVIDE A MAP, BUT ALSO A ''GUIDEBOOK'' THAT SHOWED ALL THE DISCOUNTS AND HOTEL RATINGS IN WISCONSIN AND MICHIGAN. THIS HANDY ITEM SAVED US ONE NIGHT WHEN WE FAILED TO MAKE A HOTEL RESERVATION. THERE WERE ALL THE NUMBERS WE NEEDED FOR THE AREA HOTELS. IN THE END, WE HAD A NICE ROOM AT A DECENT RATE. THANK YOU TO THE FRIENDLY AAA STAFF!

I RECENTLY LOCKED MY KEYS, AND MY 2-YEAR OLD SON, IN THE CAR. THE AAA DISPATCHER WAS POLITE ENOUGH TO ASSESS MY SON'S CONDITION. LUCKILY, HE SLEPT THROUGH THE WHOLE ORDEAL. BECAUSE OF THE SITUATION, WE WERE MARKED AS A PRIORITY. WITHIN 15 MINUTES, THE CAR WAS OPENED! AAA ANNUAL MEMBERSHIP IS $65 THE FIRST YEAR, AND $55 FOR RENEWAL. PLEASE KEEP IN MIND THAT THE PEOPLE THAT COME OUT TO HELP UNLOCK CARS, ETC, ARE TYPICALLY NOT AAA EMPLOYEES. IT IS VERY MUCH APPRECIATED IF YOU TIP FOR THE SERVICE YOU RECEIVE.

I HAVE THE NORMAL AAA, SO THEY GIVE YOU 3 FREE MILES AND THEN $2.50 A MILE AFTER THAT (DONT QUOTE ME ON THOSE #S). SO, THAT PAID FOR THE YEARS MEMBERSHIP AS IT WOULD HAVE BEEN A LOT MORE TO GET SOMEONE OUT TO HELP. PLUS, THEY ARE VERY RESPONSIVE AND ARE OUT TO HELP WHEN YOU NEED. THE AAA GOLD HAS FREE TOWING FOR LONGER DISTANCES FOR NO EXTRA COST (BUT MEMBERSHIP IS MORE).

THEY ARE VERY UNHELPFUL, AND WHEN I GO IN THERE FOR VARIOUS THINGS, THEY MAKE ME FEEL THAT I HAVE INCONVENIENCED THEM! THE ONLY REASON I KEEP THEM IS BECAUSE THERE IS NO COMPETITOR FOR THAT TYPE OF SERVICE.

REPRESENTATIVE WAS FANTASTIC FROM BEGINNING TO END. SHE WAS GOOD WITH EXPLORING ALL OF OUR OPTIONS, ANSWERING A MULTITUDE OF QUESTIONS, AND EVEN STAYING PAST CLOSING TIME TO MEET US AND GIVE US OUR TRAVEL DOCUMENTS.

THEY CAME WITHIN AN HOUR, CHANGED THE BATTERY, GAVE ME A DISCOUNT AND WERE VERY PROFESSIONAL AND GOT THE WORK COMPLETED IN NO TIME.

I HAVE HAD SERIOUS PROBLEMS REGARDING THE PAYMENT AND STATUS OF MY INSURANCE WITH AAA. I PAID IN FULL AND THEN THEY CANCELLED MY POLICY WITHOUT WARNING ON A ONE DAY LAPSE. THEN I WAS IN AN ACCIDENT, AND THEY REFERRED ME TO A SERVICE CENTER THAT DID SHODDY WORK (THEY HAD TO REPAIR THE WORK THEY DID INCORRECTLY THE FIRST TIME).

RESPONDED IN REALLY GOOD TIME AND VERY PROFESSIONAL. GREAT PEOPLE TO DEAL WITH.

I CALLED THEM AT 8:30 ON A COLD, COLD, SNOWY DAY & THEY CALLED ME BACK IN 15 MINUTES TO SAY THEY WOULD BE AT MY CAR IN ABOUT 20. I DON'T THINK IT TOOK THAT LONG FOR HIM TO GET TO MY CAR. MR. BROADSTREET, (DIDN'T GET HIS FIRST NAME) WAS PLEASANT & PERSONABLE WHILE HE HOOKED UP MY CAR. HE KNEW WHERE I WANTED TO GO & EVEN PUT MY KEY IN THE NIGHT DROP FOR ME SO I DIDN'T HAVE TO GET OUT OF THE CAR.

unknown

THEY MADE A TICKETING ERROR THAT COST ME A DAY OF MY VACATION. THEY HAVE ADMITTED MAKING THE MISTAKE AND HAVE OFFERED SOME COMPENSATION FOR LOSING MY DAY IN HAWAII, BUT IT WAS STILL VERY FRUSTRATING.

MY EXPERIENCE ON THE PHONE WAS GREAT. PICKING UP TICKETS HOWEVER, MY ADVICE IS TO FIND OUT WHAT TIME THEY HAVE THE MOST COUNTER COVERAGE BEFORE YOU GO. WILL I HIRE AGAIN? KNOWING WHAT I KNOW NOW I MIGHT.

unknown

AUTOCHARGED MY CARD WITHOUT MAKING THE PROCESS CLEAR TO ME. WHEN I ASKED FOR THEM TO CANCEL AND CREDIT, THEY SAID THEY WOULD CANCEL THE CURRENT SUBSCRIPTION, THOUGH I HAVE A MONTH LEFT

FOR THREE YEARS I HAVE BEEN HAPPY WITH THEIR SERVICE UNTIL NOW. TRUTH IS I HAVE NEVER NEEDED THEIR SERVICE UNTIL NOW. IT TURNS OUT THEY ONLY ACCEPT CASH OR CHECKS. THEY LEFT ME STRANDED. I DID NOT HAVE MY CHECKBOOK OR ENOUGH CASH. IT WOULD HAVE BEEN NICE IF THEY TOOK CREDIT CARDS. IM LOOKING FOR A NEW ROADSIDE ASSISTANCE SERVICE.

MY SPARE WOULD NOT COME OFF. THEY GOT IT OFF AND PUT IT ON. WE HAVE USED THEM TWICE THIS YEAR. THE SERVICE HAS PAID FOR ITSELF.

I HAVE BEEN WITH AAA SINCE 1984, AND HAVE USED IT MANY TIMES FOR ROADSIDE ASSISTANCE, TOWING, FLAT TIRES, BEING STUCK IN THE SNOW, TRIP TICKS (DIRECTIONS TO VACATION DESTINATIONS), FREE MAPS, BEING LOCKED OUT OF MY CAR, ETC. FOR $56 PER YEAR, I HAVE ALWAYS GOTTEN MY MONEYS WORTH OUT OF THE MEMBERSHIP. WITHOUT IT, ONE TOWING JOB WOULD COST THAT MUCH. IT MORE THAN PAYS FOR ITSELF EVERY YEAR. MY ONLY COMPLAINT IS THAT IF THE WEATHER IS REALLY BAD, IT CAN TAKE THEM 4-5 HOURS TO GET TO YOU, DUE TO THE HIGH CALL VOLUME. THEY NEED TO HIRE MORE DRIVERS DESPERATELY.

NOT KNOWLEDGEBLE. DIDNT KNOW GEO PF FL, DIDNT KNOW ATA

AMY IS GREAT, SHE BOOKED TICKETS FOR ME FOR MY THIRD VACATION NOW AND HAS TAKEN CARE OF ALL MY QUESTIONS AND REQUIREMENTS