FORMERLY KNOW AS AAA HOOSIER MOTOR CLUB. THIS IS THE HEADQUARTER LOCATION WITH 15 OTHER LOCATIONS IN THE INDIANA AREA. ADDITIONAL PHONE NUMBER: (866) 209-8442.
Services we offer
FULL SERVICE TRAVEL AGENCY, CRUISES, TOURS, VACATION PACKAGES, HOTEL RESERVATION & CAR RENTALS. AUTO TOWING SERVICE. EMERGENCY ROAD SIDE SERVICE.
Wonderful experience. The answering service was fast with minimal questions. The driver, Harold, arrived very quickly - less than 15 minutes. Harold was quick, charming, and efficient. He checked and put air in my spare tire before putting it on. Harold was friendly and very capable. I am now back rolling again!
Description of Work: Change a flat tire
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Fritz & Jody L.
02/2015
2.0
auto repair, travel agency
 + 0 more
We quit using AAA Travel Service because it was considerably cheaper to go directly through the cruise line.
Description of Work: We've had AAA for as long as I can remember.
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
alan H.
08/2014
5.0
towing
 + -1 more
After we got the licensing of the car straight, this went super. If your move is greater than 100 miles it pays to upgrade to Premier Level. The tow went flawlessly and the tow truck driver did an awesome job.
Description of Work: Towed my classic car from my Indy house to my Cincy house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Debra O.
08/2014
5.0
travel agency
 + -1 more
My experience was great; they were very knowledgeable. I think for Disney they do it all the time so they are pretty knowledgeable about what the options are and what discounts they can get for me. When I stopped to pick up all my material, they took me through every piece of it to make sure I knew what I had.
Description of Work: I used them to book a Disney and Universal vacation.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Kurt and Julie T.
06/2014
3.0
towing
 + -1 more
My son's car broke down on the section of 465 where it merges with 65. He gave them the mile marker and they completely got his location wrong because they were not familiar with the area. They told him it would be 30 mins and when that went by and he called them they said it would be at least 3 hours and probably more. Keeping in mind this is where 2 very busy highways merge and by now it was starting to get dark. Not a safe place! I called Last Chance Wrecker and they knew instantly where he was located and said they could have a truck to him in less than 30 mins. By the time I had arranged that AAA had got their **** together and sent a truck out. It should not take an irrate parent to get service. We will be shopping for different service.
Description of Work: The question is "What did the provider do?" Not much until this irate mother called and asked to speak to a supervisor immediately.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$75
Angela W.
03/2014
5.0
auto repair, towing
 + 0 more
Matt Morgan did a terrific job! He took time to understand my concerns and questions. He was extremely helpful in providing information so that I could make well-informed decisions. If you are searching for new insurance options and want to work with someone who is professional, I would highly recommend Matt. It was a little scary to me to switch insurance after being with a different insurance company for more than 25 years, but I made the right decision by choosing AAA.
Description of Work: I contacted AAA to price insurance for home and auto. They helped me get quotes and answered my questions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kathy H.
01/2014
2.0
towing
 + -1 more
Called AAA at 2:21 p.m. and they did not show up until 6:30 p.m.--a 4 hour wait. That tells it all.
Description of Work: Came to my home and replaced my car battery. AAA had put a new battery in my car in December 2012. I now have my doubts about the reliability of a AAA car battery.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
1.0
GRANT J.
08/2013
1.0
towing
 + -1 more
.Very slow, poorly trained phone operators. I provided detailed location, they sent unit to opposite side of city. On LENGTHY holds during multiple repeated phone calls. Had to request a supervisor. Did not send proper type of response vehicle.
Description of Work: Jump start.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
WILLIAM H.
04/2010
5.0
towing
 + -1 more
The starter on my truck suddenly went out and I was stranded at Kroger at 161st Street and Springmill Road. I called AAA/ Hoosier Motor Club and requested to tow the truck from Kroger to Esler's Auto Repair in Westfield, IN. AAA was there within the hour and towed the truck to Esler's. Because I am a member there was no fee charged for the tow.
Description of Work: Towed disabled truck to auto repair service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donald S.
01/2009
3.0
auto repair
 + -1 more
They advised me that my battery, alternator and starter were fine. I had further problems and was referred to a repair shop where they took care of the problem. It was, in fact, my battery. Over the years they have gotten many things right, but they missed the problem this time. I have been a member for years and will continue with them.
Description of Work: I called them due to my car not starting.
Rating Category
Rating out of 5
quality
3.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
DAVID AND BOBBIE C.
10/2008
4.0
towing
 + -1 more
They took care to make sure the only damage to the car was the two tires that were already flattened.
Description of Work: We called during a bad storm. Our vehicle had been forced onto a median and two tires were flat. It was late at night. They were able to get a flatbed truck to take our car to a tire dealership. The were able to get to us in less than 1 hr.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Shelly C.
10/2008
5.0
travel agency
 + -1 more
Renew this membership yearly. It gives us piece of mind when traveling on the road. Knowing that we have roadside assistance in case of an emergency takes the stress out of traveling. They have helped us for flat tires, towing, and lock outs. They are dependable and helpful. Also, another added perk is showing your AAA card to get additional coupons and discounts for merchandise or services. Technically, you could pay for your membership with all the money you could save by showing you card.
Description of Work: Annual membership for my husband and I. (can't remember how much it costs.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Oliver J W.
09/2008
5.0
towing
 + -1 more
They were very prompt, quick, and courteous. The cost was covered by my membership so the only out of pocket expense was the tip.
Description of Work: I called AAA for towing service. I have a membership with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SANDY S.
10/2007
5.0
auto repair
 + -1 more
I renew my membership every year because it gives me the security if I needed help I could call on AAA services. I have the plus membersip since it will tow your are within 100 miles.
Description of Work: AAA membership.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
CONNIE L.
05/2007
5.0
towing
 + -1 more
They were there within 30 minutes. They do charge three dollars a mile after the first three miles. The man who came out to tow the car even has and idea what the problem was before we got it to the shop.
Description of Work: I called to have my vehicle towed to a repair shop.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROY S.
02/2007
2.0
locksmith
 + -1 more
After about a 15 minute hold someone answered I told them that I was locked out with the truck running, and needed assistance. I was told that it would be at least 3-4 hours for someone to come out. I declined and tried to call a locksmith. AAA told me I might be reimbursed. The locksmith said it would be a couple of hours. I told them to pencil me in. I later called & cancelled. I again called AAA to see if the situation got any better, it had actually got worse. I was told that they could not give me a time frame, might be later on towards the end of the day. Major disappointment. I remembered that I had not yet cancelled my membership with Amoco Motor club. They answered the phone in under 15 minutes and had someone out in 1 hour and 10 minutes. Once there the door was unlocked in 5 seconds. Maybe bigger isn't better. I also don't need excuses about the weather. If you can't handle the members you have, maybe you should limit the amount, or have a premium service.
Description of Work: I locked my keys in my Ford truck while it was running to warm it up. I had another remote to operate the locks. It does not work when the truck is running, and the keys cost $36.00, plus programming. I called for a locksmith to gain access thru AAA.
Rating Category
Rating out of 5
quality
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
PAUL L.
10/2006
5.0
auto repair
 + -1 more
Very well. Not quite as quick getting out as we would have liked but they were friendly, helpful and informative. The battery replacement service was terrific-a little-known gem of a service. We ended up paying about the same amount for the battery but avoided a tow and had the service provided to us in the convenience of our own driveway.
Description of Work: Performed services a couple of times recently--once to jump a dead battery and once to replace the dead battery.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
SCOTT C.
10/2006
5.0
car tires
 + -1 more
I woke up to a flat tire. AAA was here in 45 minutes. They were so busy they sent a locksmith to change my tire. I was thrilled to not have to wait around all day.
Description of Work: Change a tire.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KIM K.
10/2006
5.0
auto repair
 + -1 more
Quick service, very courteous and professional. My car was running again in no time.
Description of Work: Diagnose and replace dead auto battery.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
BRET W.
10/2006
2.0
locksmith
 + -1 more
They told us they would be here in 90 minutes to unlock the car. The actual time was nearly three hours. We called back twice before they got here and only got excuses. They did unlock the car. I will continue my membership.
Description of Work: Keys were locked in our car and we called to have them unlock the car. This is included in the membership. The car was parked in our driveway on the far east side of Indianapolis.
Rating Category
Rating out of 5
quality
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
BRYAN A.
10/2006
5.0
locksmith
 + -1 more
The AAA dispatcher advised it would be approximately 60 minutes. AAA sent driver Byron Seitz out to unlock the car door. Byron was there and had the car door unlocked in about 30 minutes.
Description of Work: The person I ride to work with accidentally locked their car keys in their car. I called AAA Hoosier Motor Club to unlock the car door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Emily B.
10/2006
5.0
towing
 + -1 more
Wonderfully! We called AAA, and within 1 hour, a tow truck arrived to tow our van. As members of AAA, we only had to pay for the mileage over 5 miles, so it was very inexpensive. Tow truck driver was very friendly and professional.
Description of Work: Towed our van to the repair shop after the battery died.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8
MICHAEL P.
10/2006
5.0
towing
 + -1 more
Called to get tow truck on a Monday morning. Person on phone was very quick to take info. Truck came within 1 hour- well within the 90 minute window given. Described issue to tech and he said it was battery or cable terminal related. He tested with device and we were able to start car and determine it was the connector. He said he could have the battery truck come and fix it within 30 minutes. Duane from the battery truck was very quick in changing the connector to fix the issue for only $10. Duane did a good job making the cables neat and cleaning up afterwards.
Description of Work: Car would not start. Called to have towed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10
Debbie F.
10/2006
5.0
towing
 + -1 more
You just can't beat AAA, especially their upgraded package that pays for tows up to 100 miles away. They come out when you need them and they do what you can't do. They're great.
Description of Work: Towed my son's car from Lafayette to Shelbyville when it broke down at Purdue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JEN S.
10/2006
5.0
auto repair, towing
 + 0 more
The AAA Operated was very polite and calming. I actually paid the membership the week before and did not have my member card yet. She looked me up in her computer system and gave me a "code" to give to the tow truck driver. We did. No charge. Excellent service.
Description of Work: I paid the annual basic membership fee. My car battery died. I had my three small children in the car. One was ill. I was out in the country. The AAA tow truck arrived within the hour to jumpstart the battery. The driver gave us directions to a nearby autoparts store to pick up a battery. We did and were on our way again.
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Service Categories
Auto Towing,
Travel Agencies,
Auto Service,
Locksmiths,
Auto Tires,
Insurance Agencies
FAQ
AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB is currently rated 4.1 overall out of 5.
AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB offers free project estimates.
No, AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB does not offer eco-friendly accreditations.
No, AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB does not offer a senior discount.
No, AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB does not offer emergency services.
Yes, AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB offers warranties.
AAA TRAVEL AGENCY/AAA HOOSIER MOTOR CLUB offers the following services: FULL SERVICE TRAVEL AGENCY, CRUISES, TOURS, VACATION PACKAGES, HOTEL RESERVATION & CAR RENTALS. AUTO TOWING SERVICE. EMERGENCY ROAD SIDE SERVICE.