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Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
PAMELA W.
Feb 2007
Pool and Spa Servicing
A TECHNICIAN WAS SENT TO REPAIR THE PROBLEM AND MASTER SPA REFUSED TO REIMBURSE ME FOR THE PROBLEM. THE COMPANY TOLD ME THAT THE PUMP WOULD NOT BE COVERED, SINCE THE CAUSE WAS THAT I HAD LET IT 'FREEZE.' I EXPLAINED THAT THAT WAS NOT THE CASE. THIS WAS THE FIRST WEEK OF WINTER THAT THE TEMPERATURE HAD DROPPED BELOW FREEZING, AND THE LEAK BEGAN PRIOR TO THE FREEZING TEMPERATURES. IN FACT, THE HOT TUB HAD NEVER BEEN IDLE. THE TECHNICIAN TALKED WITH MASTER SPA AND TOLD THE COMPANY THAT IN HIS OPINION, THE FACEPLATE DID NOT CRACK DUE TO COLD WEATHER. THE COMPANY DISAGREED, SAYING 'IN THE THOUSANDS AND THOUSANDS OF SALES, WE HAVE NEVER HAD A FACEPLATE CRACK.' YET, THE TECHNICIAN, WITH OVER A DECADE OF EXPERIENCE IN HOT TUB REPAIR, SAID, "IN MY EXPERIENCE, INCLUDING MASTER SPA, WHEN I FIND A CRACKED FACEPLATE, THE SEAL GOES NEXT. IT IS VERY INEXPENSIVE TO REPLACE IF YOU WANT ME TO DO THAT TODAY."
Response from MASTER SPAS
"Our Call Center received a call from member requesting that the pump be replaced under warranty. She stated that the wetend of the pump was cracked and should be covered by warranty. Pumps as a general rule can only have this type of failure it they have bee subjected to below freezing temps. Our phone tech explained this to the customer but she did not like his answer and was quite irate with him. He tried to put her on hold to contact his supervisor. We would have been able to review the problem and possibly make an exception based on additional information. The phone call was terminated before our tech could get a serial number, phone number or any other warranty information from the customer for a return call. We always try to help out customer when ever possible, but in the instance we were not given an opportunity to do so. If we receive from her a serial number that we can substantiate as valid in our registration data base, we will be happy to accommodate a pump replacement. Ken Miller-customer service supervisor"
Licensing
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FAQ
MASTER SPAS is currently rated 1.0 overall out of 5.
No, MASTER SPAS does not offer free project estimates.
No, MASTER SPAS does not offer eco-friendly accreditations.
No, MASTER SPAS does not offer a senior discount.
No, MASTER SPAS does not offer emergency services.
No, MASTER SPAS does not offer warranties.