MASTER SPAS

A TECHNICIAN WAS SENT TO REPAIR THE PROBLEM AND MASTER SPA REFUSED TO REIMBURSE ME FOR THE PROBLEM. THE COMPANY TOLD ME THAT THE PUMP WOULD NOT BE COVERED, SINCE THE CAUSE WAS THAT I HAD LET IT 'FREEZE.' I EXPLAINED THAT THAT WAS NOT THE CASE. THIS WAS THE FIRST WEEK OF WINTER THAT THE TEMPERATURE HAD DROPPED BELOW FREEZING, AND THE LEAK BEGAN PRIOR TO THE FREEZING TEMPERATURES. IN FACT, THE HOT TUB HAD NEVER BEEN IDLE. THE TECHNICIAN TALKED WITH MASTER SPA AND TOLD THE COMPANY THAT IN HIS OPINION, THE FACEPLATE DID NOT CRACK DUE TO COLD WEATHER. THE COMPANY DISAGREED, SAYING 'IN THE THOUSANDS AND THOUSANDS OF SALES, WE HAVE NEVER HAD A FACEPLATE CRACK.' YET, THE TECHNICIAN, WITH OVER A DECADE OF EXPERIENCE IN HOT TUB REPAIR, SAID, "IN MY EXPERIENCE, INCLUDING MASTER SPA, WHEN I FIND A CRACKED FACEPLATE, THE SEAL GOES NEXT. IT IS VERY INEXPENSIVE TO REPLACE IF YOU WANT ME TO DO THAT TODAY."