VAN TASSEL'S PROFESSIONAL CLOCK SERVICE & REPAIR

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N. A.

The price was very reasonable.

The job went very well.

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ANDY IS VERY FRIENDLY AND PROFESSIONAL. HIS KNOWLEDGE OF CLOCKS IS EXTENSIVE. HE TOOK THE TIME TO GIVE ME TIPS ON THE CARE AND SERVICING OF MY CLOCK.

MR. VAN TASSEL WAS VERY PROMPT, PLEASANT, AND KNOWLEDGEABLE. WE FELT THAT HE KNEW ANTIQUE CLOCKS AND WAS VERY CAREFUL WITH OURS.

BECAUSE WE WERE MOVING, WE HAD THEM PICK UP THE CLOCK TO CLEAN AND SERVICE IT. THEY ALSO SET THE CLOCK TO THEIR ATOMIC CLOCK. THEY ALSO BROUGHT IT BACK AFTER ALL OF OUR MOVE WAS COMPLETE. THEY WERE VERY ACCOMMODATING AND PROFESSIONAL.

CLOCK IS WORKING SO WELL, HE IS JUST MARVELOUS.

ANDY CALLED TO LET ME KNOW HE WOULD BE A FEW MINUTES LATE. HE WAS VERY POLITE, KNOWLEDGEABLE, AND REASONABLY PRICED. HE TOLD ME HOW OFTEN IT SHOULD BE SERVICED. I WAS VERY PLEASED WITH HIS WORK, AND WOULD HIRE HIM AGAIN.

ANDY VAN TASSEL KNOWS CLOCKS AND DID A GREAT JOB CLEANING OUR CLOCKS. HE ALSO GAVE US SOUND MAINTENANCE ADVICE.

CLOCK WAS SUBMITTED FOR REPAIR ON 7/2/2003 WITH A 120-150 DAY ESTIMATE FOR COMPLETION. -NO ESTIMATE OF SPRINGS COST RECEIVED, THOUGH PROMISED ON RECEIPT. -NO ESTIMATE OF CASE REPAIR COST RECEIVED, THOUGH PROMISED ON RECEIPT. -CALLS TO THE COMPANY FOR ESTIMATED COMPLETION DATE RESULTED IN PROMISE TO CALL WITH THE ESTIMATED DATE; NO RETURN CALLS EVER RECEIVED (LAST PHONE CONVERSATION ON 06/28/04). -PERSONAL VISIT TO THE COMPANY ON 11/22/04: ASKED WHAT THE ESTIMATED COMPLETION DATE WAS, AND AFTER A WAIT OF APPROXIMATELY 15 MINUTES, WAS TOLD THAT "WE'RE SHOOTING FOR CHRISTMAS." I ASKED WHY THE ORIGINAL ESTIMATED COMPLETION DATE OF 120-150 DAYS (NOV/DEC 2003) WAS A YEAR AGO, AND WAS TOLD, "WE'VE BEEN SHORT-HANDED." I ASKED WHY NO CALLS WERE EVER RETURNED, AND WHY NO PROMISED ESTIMATES WERE FORWARDED, AND WAS TOLD, "IF WE SPENT ALL OF OUR TIME PHONING OUR CUSTOMERS, WE WOULD NOT HAVE THE TIME TO REPAIR CLOCKS." I CAN'T BELIEVE THAT ALL OTHER REPAIRS ARE AHEAD OF OURS.

HE WAS VERY GOOD AND HE DIDN'T TRY TO PUSH ANYTHING WE DID NOT NEED. HE WAS HONEST AND UP FRONT, ALSO VERY INFORMATIVE.

I AM GOING TO CALL HIM BACK TO DO THE OVERHAUL ON THE CLOCK WHEN IT NEEDS IT.

ANDY VAN TASSEL WAS ON-TIME AND FRIENDLY. HE EXPLAINED WHAT WAS WRONG WITH THE CLOCK AND EXPLAINED OUR OPTIONS AND REPAIRED IT TO OUR SATISFACTION.

ANDY WAS ALWAYS VERY PROMPT IN RETURNING MY CALLS. I KNEW FROM THE BEGINNING THAT THIS WAS GOING TO BE AN EXPENSIVE REPAIR BUT THE CLOCK IS A FAMILY PIECE AND IS VALUABLE TO US. ANDY WILL EXPLAIN EVERY DETAIL IF YOU ARE INTERESTED, AND I WAS, SO I GOT QUITE AN EDUCATION. ANDY WAS ALWAYS ON TIME TO MY HOME ALTHOUGH THE REPAIR TOOK SOMEWHAT LONGER THAT HE EXPECTED. BUT THAT WAS UNDERSTANDABLE, ALL THINGS CONSIDERED.

MR. VAN TASSEL RETURNED MY PHONE CALL PROMPTLY AND MADE AN APPOINTMENT TO COME TO MY HOME WITHIN THE WEEK. HE WAS VERY THOROUGH AND EXPLAINED ALL THAT HE NEEDED TO DO. HE ALSO TOOK THE TIME TO SHOW ME EXACTLY WHAT HE DID AND WHY. I WAS ALSO IMPRESSED WITH THE FACT THAT FOR THE WORK THAT WILL NEED TO BE DONE IN THE FUTURE, HE WOULD CREDIT THIS HOUSE CALL TO THAT REPAIR BILL. IT WAS A PLEASURE DEALING WITH HIM. I HIGHLY RECOMMEND HIM.

FINDING COMPETENT CLOCK REPAIR PEOPLE IS DIFFICULT, BUT ANDY VANTASSEL SEEMS TO KNOW CLOCKS.

THEY WERE EXCELLENT! THEIR PRICE WAS IN LINE WITH OTHER COST ESTIMATES. HE DID AN OUTSTANDING JOB. HE WAS TIMELY. HE HAD IT FOR 4 MONTHS, BUT HE LET ME KNOW THAT RIGHT UP FRONT. HE WAS ABLE TO GET IT BACK TO ME THE FRIDAY BEFORE MY DAUGHTER'S OPEN HOUSE. HE ALSO HAD TO COME OUT SUBSEQUENT TIMES AND ALWAYS DID SO. HE'S QUITE A CRAFTSMAN

HE WAS VERY PROFESSIONAL AND INFORMATIVE. ANDY IS VERY NICE GENTLEMAN. HE DIDNT CHARGE FOR THE SERVICE CALL. HE SAID IT WAS A MINOR ADJUSTMENT. HE WAS VERY HONEST.

ANDY TOLD ME UP FRONT THE APPROXIMATE PRICE IT WOULD BE. I FOUND THIS COMPANY IN THE OCTOBER BOOKLET. THANK YOU.

THE BEST CLOCK SERVICE IVE EVER HAD. THEY KNEW WHAT THEY WERE TALKING ABOUT. VERY TIMELY IN APPOINTMENT AND PROFESSIONALISM WAS OUTSTANDING.

EXCELLENT. VERY CLIENT FRIENDLY. RESPONSIVE TO NEEDS