see above. I can't even get them rescheduled to have my service rendered. THey were all about holding me accountable to being responsive, yet they aren't. I don't quite get that. :(
Description of Work: The provider is completely unresponsive. I have three calls into them to reschedule an appointment. You get an answering machine every time you call and the one time I did get a call from someone (who indicated they would have someone contact me to schedule), you couldn't even understand her as English was her second language. I have been waiting 2 weeks to even have a understandable conversation with this company. My feedback would be that you can have the best service imaginable, although if you can't get something scheduled, it doesn't matter how good your service 'would be'.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$165
Response from IndyLatinaMaid
Hello [Removed member name], Thank you for posting the review. When you purchased the offer, you stated the tentative dates you wanted the service. We agreed to have the service done and went to your house but no one was there. The following day you contacted us and advised you that we went there but no one was available. You stated that there was a wrong date. We do apologize for the inconvenience, but we did send you consistent messages with the date that you agreed on. We do have proof of the communication. For all of Angie’s List members, please read our other reviews to get a better picture of our organization. Thanks, IndyLatinaMaid
Skye Winslow D.
07/2015
5.0
house cleaning
+ -1 more
I highly recommend this company. The employees, two women, were very polite and amazing workers! After establishing what exactly I wanted cleaned, they split up, one went upstairs while the other remained on the main floor. Both women were little tornadoes! I loved it that they even removed the cushions on my sofa to vacuum it top to bottom. In truth, my house was really a wreck since I have been recovering from brain surgery and all the trauma that followed it. My husband and kids did a great job in my absence, but let's just say - this place really needed a deep cleaning.... and that's exactly what it got! They used excellent products, brought their own vacuums and, although English is not their first language, we were able to converse easily via a Google app. (One worker was more proficient with English than the other, but both were incredibly willing to work hard and please.) Again, I highly recommend this company.
Description of Work: Deep cleaned my house and did a fantastic job!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sheila M.
06/2015
5.0
house cleaning
+ -1 more
The ladies did a great job. The house looked great and they worked very hard. We would recommend them to anyone!
Description of Work: We had our house cleaned in preparation for a final walk through when we sold our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Bhaskarjyoti S.
06/2015
5.0
house cleaning
+ -1 more
everything It went excellent. The lady was professional and focused. We are very satisfied with the service.
Description of Work: Cleaning of bath room, bath tub, toilets, sinks, and vacuum cleaning of carpeted areas of 5 rooms and stairs. The provider brought cleaning accessories/materials and vacuum needed for the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$85
Dennis C.
06/2015
5.0
house cleaning
+ -1 more
on time and did a nice job I would use again
Description of Work: Housecleaning
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Clint G.
06/2015
5.0
house cleaning
+ -1 more
The provider was prompt with communications via email and were able to schedule the appointment within a week of my purchase. The 2 ladies arrived promptly at the scheduled time and after a brief conversation of what I wanted done, they immediately started working and kept working until the 2hrs were completed. They did a good job of cleaning the areas that I requested. The 2nd worker may have been newer as she needed frequent coaching by the other person, so some of the areas done by the 2nd worker were not as thoroughly cleaned, but I was still happy with the overall result and would use them again.
Description of Work: Bought the 4hr cleaning for $85 Big Deal. 2 ladies came out for 2 hours of cleaning. They completed the kitchen, both my bathrooms, vacuumed the whole house and dusted throughout the house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Eric D.
06/2015
5.0
house cleaning
+ -1 more
We asked the cleaning crew to focus on kitchen floors, bathrooms, and hardwood floors. We emphasized that we wanted a deep clean, rather than a whole house clean. They were thorough. One of the women mopped the kitchen floor three or four times! We were delighted with their work and have them scheduled to come once a month to do a deep clean. I highly recommend them!
Description of Work: Deep clean of kitchen, bathrooms, hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Dwight M.
06/2015
5.0
house cleaning
+ -1 more
I was very happy with the cleaning that was done in the time provided. She prioritized the areas I asked her to and was pleasant. She was very efficient, working right up until her time to be done.
Description of Work: They cleaned bathrooms, vacuumed carpet, cleaned hardwood floors, wiped down kitchen counters and appliances.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Marna A.
05/2015
5.0
house cleaning
+ -1 more
The ladies who came to my house worked steadily and well. The house ended looked awsome . Very good products. I like the fact that they cleaned the bathroom so well that it looks like new! I'm so glad to find IndyLatinMaid. Just to add: it was a 4.536 sq f. A big house! Well done service!
Description of Work: House Cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$169
JAMES S.
05/2015
4.0
house cleaning
+ -1 more
They ate my strawberries from my refrigerator -- not very professional. They were good at cleaning the house.
Description of Work: Cleaned my house.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$125
Response from IndyLatinaMaid
Mr.[Member name removed], Thank you for taking your time to rate our service. First of all we ask for an apology for the inconvenience. We have checked the date of when the service was done and we realized it was a person who has worked many years with us giving good service. We don't understand why this happened; something that has never happened to us. But if it happened we will talk to her very seriously, so that it does not happen again. Because what you say you are right and that's not professional. Thanks again for letting us know to correct that problem and to give you better service. Sincerly, IndyLatinaMaid.com
Jeri M.
05/2015
5.0
house cleaning
+ -1 more
They did a great job. They contacted me right away and I was able to get a time scheduled quickly. They gave all my rooms a thorough cleaning and even straightened up some closets, the garage and front porch. They did a great job and I would definitely hire them again. House smelled and looked amazing after they were done.
Description of Work: I purchased the big deal for eight hours of cleaning. My home was pretty clean to start with, but they made it even better!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Jeff A.
05/2015
5.0
house cleaning
+ -1 more
It went incredibly well. The house was spotless and she even folded one of my towels into a swan. I was very impressed.
Description of Work: Cleaned my house top to bottom after purchasing a big deal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Joy M.
05/2015
5.0
house cleaning
+ -1 more
Our cleaners were prompt to arrive and came with all necessary supplies. They were polite and friendly and needed little direction, they knew what to do. I needed spring cleaning help, not so much with regular dusting type work. I did a bit of work myself in the kitchen and the cleaner worked well side by side. All windows were washed, cobwebs removed and everything sparkles now. I am very pleased. I should add that this is the first time that I have used a professional company to clean and am glad I chose this company! And another note is that I would never expect a housecleaner to "organize" any piles of stuff, they are there to clean.
Description of Work: 2 cleaners for 8 hours total deep cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Kamila N.
05/2015
5.0
house cleaning
+ -1 more
Two women showed up exactly on time. They were wearing professional uniforms. I showed them where I wanted cleaning done, and which places were important. Specifically, I wanted the bathrooms to be completely scrubbed and cleaned, and the carpets and flooring to be deep cleaned. They went right to work, and worked steady for the entire 4 hours. When they were finished, every single room was beautiful, they had spot cleaned every single mark on the carpets. The bathrooms were sparkling. What really impressed me were all of the extra touches. For example in the master bathroom, they had taken 2 full sized towels and folded them into kissing swans. They washed and wiped every surface they came to, such as the laundry room table, all of the stair railing, the sliding glass doors, and wall moldings. The kitchen was scrubbed within an inch of its life, including the microwave. They were very pleasant while they were working. They scrubbed their way right out the door at the end of 4 hours and smiled and told me to have a nice day. I will hire them again, and also recommend their services to anyone looking for an efficient, and hardworking cleaning company.
Description of Work: I hired IndyLatinaMaids to provide 8 hours of cleaning services. They cleaned 3 full bathrooms, 3 bedrooms, living room, kitchen, and all of the hallways.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Joshua M.
04/2015
5.0
house cleaning
+ -1 more
After purchasing the deal, I was contacted almost immediately to confirm my first choice of time that was 2 weeks away. Additionally, the maid sent to clean my house was exactly on time and cleaned from the time she arrived until the time she left. The cleaning was even more detailed than I expected. She did a great job! Thanks!
Description of Work: Provided 4 Hours of Cleaning Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Andre S.
04/2015
5.0
house cleaning
+ -1 more
I came home to a mopped, dusted, vacuumed apartment. My bathroom towel had been transformed into a beautiful Swan. My appliances had been cleaned. (With exception of my oven) It wasn't a spotless clean, but I would probably hire them again. (Bathroom sink scum had mostly been scrubbed, same for tub. Overall good job. Just details.) Definitely worth it for the price.
Description of Work: Two Cleaners for two hours for a 2BR/2BA apartment
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
BRANDI G.
04/2015
5.0
house cleaning
+ -1 more
They were early for the cleaning job, had all their own supplies, required little guidance and even put up with my dogs pestering them while they cleaned! The work was wonderful, they even stayed a little late cleaning all the way out the door as they left. I'd highly recommend them for any cleaning needs.
Description of Work: 4 hours of cleaning, 2 people for 2 hours
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Bridget E.
04/2015
5.0
house cleaning
+ -1 more
She was punctual, polite, and hard-working. I was very satisfied.
Description of Work: She deep-cleaned the appliances and kitchen area very well. She found a frozen dinner beneath the freezer drawer that I had no idea existed! Talk about a thorough clean!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
LAURA C.
04/2015
5.0
house cleaning
+ -1 more
Went well the person was very professional, can right in and went to work.
Description of Work: Deep cleaning for the kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Billy H.
04/2015
5.0
house cleaning
+ -1 more
This company is great. They are very responsive and trustworthy. Cleaned two baths and all the floors in the 4 hours that we purchased. The gal worked hard the entire time she was there I have never seen our house look cleaner. We will definitely be using this company in the future.
Description of Work: Housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Linee R.
04/2015
5.0
house cleaning
+ -1 more
The company emailed early to say they had 1 person out sick so could only send 1 instead of 2 but would make up for the time on the following day. We decided to just go with 1 person for 4 hrs. She cleaned 3 bathrooms thoroughly (and I am very picky!) and made a swan with a towel (very nice touch!). She also sweeped and washed our downstairs wood floors throughout the house. She did exactly what I thought was possible for 4 hrs time and did a Great job. I will definitely hire them again!
Description of Work: Cleaning was excellent
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
John L.
04/2015
5.0
house cleaning
+ -1 more
The ladies arrived prepared and willing to work. I like how they took the time to detail certain areas that require more cleaning. Yes I did like how excelent my house was left. Just like I wanted it. Thanks to these ladies. No doubt I would hire them.
Description of Work: House cleaning for my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Daryl C.
04/2015
4.0
house cleaning
+ -1 more
The cleaning provided was decent. There were certainly some areas where it felt like they did a quick pass vs. paying attention to details, but overall, not bad. Our one issue is that when they have finished, they said we owned them an extra $20 because it had taken longer than expected (for a 1,700 square foot house). We paid it, but it was not made clear up front nor were we given the option of saying they should just stop. Overall, they were fine. Not the best we have had, certainly not the worst. Decent value for the money paid (would not want to pay more though).
Description of Work: Provided 4 hours of housecleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
LINDA W.
03/2015
5.0
house cleaning
+ -1 more
I was very impressed with her. She was a hard worker. My house looked great.
Description of Work: I purchased a deal for 4 hours of housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Danica W.
03/2015
5.0
house cleaning
+ -1 more
My ladies were Verminina and Jaunita and they did a pretty good job... It smells clean in here and that's saying a lot, considering I have a 6yr old and a 3yr old... The cleaned quietly and my husband slept right through them being here... I left them to their business and they were done in 3 hours and 15 minutes... PROS: Smells Amazing and they cleaned everything they can reach CONS: The Cobwebs everywhere (the Reason for the B in Quality- probably wouldn't be so bad but I have a 100yr old house and cobwebs are everywhere) I will use them again in the future...
Description of Work: They cleaned both full bathrooms, the kitchen, the living room, the dining room, the foyer, and the stairs... No bedrooms this time...
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Service Categories
House Cleaning
FAQ
IndyLatinaMaid is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
IndyLatinaMaid accepts the following forms of payment: Check,MasterCard,Visa
No, IndyLatinaMaid does not offer free project estimates.
No, IndyLatinaMaid does not offer a senior discount.
Yes, IndyLatinaMaid offers emergency services.
Yes, IndyLatinaMaid offers warranties.
IndyLatinaMaid offers the following services: Standard cleaning, deep cleaning & move-in/move-out services, as well as custom cleanings to meet your specific needs & budget