Faerber's Bee Window Inc

This was an excellent experience. At the time we ordered, we were told installation would be on December 19th and to expect it to take two days. They were here on December 19th and finished on the 20th. The crew was great; quality workmanship, clean, courteous. Nail holes were filled, trim painted and touched up when needed, all required caulking completed, all work as specified. These are not the cheapest windows, but competitive with other high quality options. They need to shorten the sales pitch and drop the slight pressure to buy now, but do not let this deter you from using this excellent vendor. I only use vendors from Angie's. My luck has been very good, and this experience was no exception.

DURING THE WORK I REALIZED THE DECK I SIGNED FOR WAS NOT THE ONE THEY INSTALLED. THEY FAILED TO INFORM ME OF SEVERAL CHANGES THEY MADE ABOUT A PREFABRICATED DECK I WANTED, THEY PUT IN A STANDARD DECK. I ONLY REALIZED THIS AFTER THEY FINISHED THE WORK. I ALSO REQUESTED FULL-PANE WINDOWS THAT WOULD NOT OPEN. INSTEAD I GOT DOUBLE HUNG WINDOWS WITH 12 SEPARATE PANES EACH. THESE ARE PRONE FOR DRAFTS. THE WINDOW FRAMES ARE LOOKING LIKE THEY HAD WATER DAMAGE. ONCE THE WHOLE THING WAS CONSTRUCTED I FOUND OUT ABOUT ALL OF THE PROBLEMS. ALSO, THE ROOF WAS CONSTRUCTED INCORRECTLY AS WELL! I HAD A HOME INSPECTOR COME AND LOOK AT THE PROBLEMS AND I HAVE ALL THE DOCUMENTATION. IN SEPTEMBER THEY SAID THEY WOULD PUT A NEW ROOF ON WITH THE RIGHT PITCH, AND THAT WAS IN WRITING, AND THEY NEVER SHOWED UP! I HAVE NEVER HAD ANYTHING LIKE THIS HAPPEN TO ME AND I AM SO DISSATISFIED WITH THIS COMPANY! I WOULD NEVER USE, OR RECOMMEND THIS COMPANY TO ANYONE!

I WAS TOLD THE ESTIMATE PROCESS WOULD TAKE 90 MINUTES. IT ENDED UP TAKING TWO AND A HALF HOURS, AND I WAS PUT IN THE UNCOMFORTABLE POSITION OF MAKING A DECISION IN FIVE MINUTES IN ORDER TO GET A DISCOUNT. I DIDN'T LIKE IT!

EXCELLENT. I LOVE EVERYTHING, THEY DID A WONDERFUL JOB.

THEY WANTED BOTH MY HUSBAND AND I TO BE THERE. I WAS OFFENDED; SO MUCH SO THAT I SAID NEVER MIND. THE F IS NOT BASED ON THE OVERALL, THE F IS BASED ON THEIR POLICY, AND I HOPE THEY CHANGE THAT POLICY. THE RECEPTIONIST WAS FINE, IT WAS JUST THE COMPANY POLICY THAT UPSET ME.

Had a problem with internal communication. Pam Faeber responded cordially, expressed concern and immediate action to correct telephone system problems. If the opportunity would arise, I would consider using them.

ALL INSTALLATION WORK WAS DONE IN A PROFESSIONAL, NEAT MANNER. WE ENJOYED THE PERSONNEL AND HAD A VERY GOOD OVERALL EXPERIENCE. WE WOULD RECOMMEND AND USE THIS COMPANY AGAIN!

THEY ARRIVED ON SCHEDULE WITH A CREW OF 4 AND THEY COMPLETED THE JOB IN ABOUT 4 HOURS. THEY WERE VERY NEAT & CLEANED UP ALL THE DEBRIS.

PLEASANT, KNOWLEDGEABLE ESTIMATOR. ALTHOUGH SHE KNEW IT MAY COST THEM A JOB- UPON VIEWING CONDITION OF EXISTING FRAMES, SUGGESTED HOMEOWNER CONSIDER LESS COSTLY FIX- REPLACING GLASS ONLY IN EXISTING FRAMES. THIS OPTION PURSUED/SELECTED. ALTHOUGH PRICE WAS HIGH- WAS INLINE WITH PELLA ESTIMATE FOR SAME (ACTUALLY SLIGHTLY HIGHER).

CHOOSE NOT TO USE THIS SUPPLIER. PRESENTATION WAS DONE VERY WELL, BUT WAS PRESENTED THE BEST PRICE, ONLY IF, I WOULD MAKE DECISION AT THAT TIME. FOUND THEIR PRICES SIGNIFICANTLY HIGHER THAN OTHERS WITH COMPARABLE PRODUCTS. REP DID NOT PROVIDE FOLLOW-UP INFORMATION IN A TIMELY MANNER.

EXPENSIVE, BUT FIRST RATE QUALITY AND SERVICE. WORTH EVERY PENNY.

1)FIRST INSTALLATION ATTEMPT WRONG WINDOWS... LEFT WITHOUT TELLING US WHY 2) 2ND INSTALLATION- MESSY, BROKE THINGS, LEFT TRASH, INCORRECT INSTALLATION. 3) CALLED NUMEROUS TIMES - THEY ORDERED NEW WINDOW WITHOUT SENDING ANYONE TO CHECK 4) AFTER CALLING ACTING PRESIDENT, JOHN, NEW WINDOW WAS MAGICALLY IN STOCK. THEY SENT CUSTOMER SERVICE TOP INSTALLER WHO ONLY HAD TO RE-DO THE INSTALLATION AND REPLACE A DEFECTIVE SCREEN. 5) WE WASTED OVER A MONTH WAITING, THEY ORDERED AN UNNECESSARY WINDOW, AND WE HAD TO DO ALL THE CALLS TO CHECK ON THE PROGRESS OF THE WINDOWS, INSTALLATION APPOINTMENTS AND GETTING THE CORRECT RESULTS. THE SAD THING IS WE LIVE LESS THAN 3 BLOCKS FROM THE COMPANY. THIS COULD HAVE BEEN HANDLED IN 10 MINUTES INSTEAD OF OVER A MONTH.

DESPITE MULTIPLE PHONE CALLS, I HAVE NEVER RECEIVED AN ESTIMATE-EITHER BY FAX OR MAIL.

THEY TOLD ME WE WOULD HAVE TO HAVE A 90 MINUTE PRESENTATION IN OUR HOME, WHERE BOTH MY HUSBAND AND I MUST BE PRESENT IN ORDER TO RECEIVE ANY INFORMATION ON PRODUCT AND/OR PRICING. I TOLD THEM THAT 90 MINUTES WOULD BE A STRETCH FOR MY HUSBAND, THEY SAID THEY COULD ONLY TAKE ON NOTE FOR THAT. ALL INFORMATION IS TAKEN BY A CALL CENTER, WITH NO ACCESS TO ANY INFORMATION. THE PEOPLE THAT WOULD HAVE COME OUT WERE JUST SALESMEN, THEY WOULD HAVE NO EXPERIENCE WITH THE ACTUAL INSTALLATION OR REPAIR.

FIRST VISIT, THE SALES PERSON WAS KNOWLEDGEABLE & AND RECOMMENDED THE MOST COST EFFECTIVE ITEM. SHE FOLLOWED UP BY PHONE TO MAKE SURE THE ORDER WAS MOVING ALONG WITHOUT A HITCH. SECOND VISIT WAS ALL ABOUT MEASUREMENTS AND TRIM SELECTIONS - THE TECH WAS ON TIME AND VERY HELPFUL. FINAL VISIT WAS INSTALLATION; IN FACT, HE CAME A BIT EARLIER THAN PLANNED AND COMPLETED THE JOB VERY VERY NICELY IN ABOUT TWO HOURS, INCLUDING CLEANUP.

WORK TO REPLACE SOME 25 CASEMENT WINDOWS IS SCHEDULED TO BE PERFORMED IN JUNE 2005. SALES REP WAS ON TIME FOR HER SURVEY OF OUR NEEDS. DID AN EXCELLENT JOB OF DETAILING WORK TO BE PERFORMED, AND PRESENTING ADVANTAGES OF HER PRODUCT AND INSTALLATION SERVICES. PRICE CALCULATIONS WERE MADE FROM AN OPEN BOOK AND WERE TRANSPARENT. A SUBSTANTIAL PRICE DISCOUNT WAS OFFERED IN EXCHANGE FOR SIGNING THE SALES CONTRACT THAT DAY ($18480). ONE WEAKNESS IN THIS COMPANYS APPROACH, WAS THAT THEIR LIST OF EXISTING CUSTOMERS WAS OUT-OF-DATE AND INADEQUATE.

COMPANY WAS VERY DIFFICULT TO CONTACT. THEY WERE SLOW TO RETURN CALLS. HAD TO CONTACT SALES DEPARTMENT TO GET A RESPONSE. THEY CHARGED ME FOR 2 WINDOWS INSTEAD OF 1 AND SUGGESTED REPLACEMENT OF THE ENTIRE WINDOW WITH ONLY THE GLASS BROKEN, INSTEAD OF JUST REPLACEMENT OF THE GLASS.

OVERALL, IM VERY PLEASED WITH THE WORK THAT WAS DONE AND THE QUALITY OF THE WINDOWS. THE WORK WAS SCHEDULED FOR A FRIDAY & SATURDAY. THE FRIDAY WORK WENT WELL BUT ON SATURDAY IT RAINED AND HAD TO BE RESCHEDULED. WE HAD THE BAY WINDOW, AND THE WALL ALTERATION, DONE ON THE RESCHEDULED SATURDAY. DOYLE AND JUSTIN, THE INSTALLERS, WERE VERY PLEASANT AND COOPERATIVE. HOWEVER, BOTH TIMES THEY WERE AT OUR HOME IT SEEMED LIKE THEY WERE RUSHED AND HAD TO LEAVE QUICKLY. I HAD TO REMIND THEM TO CLEAN UP THE KITCHEN SINK WHERE THEY HAD LEFT DEBRIS. OUR SALESPERSON, JULIE COCHRANE SAID THE INSTALLERS WOULD CLEAN THE WINDOWS. THE FIRST FRIDAY THEY DID NOT HAVE TIME. THE NEXT DAY (SATURDAY) JUSTIN CAME TO CAULK THE WINDOWS. I ASKED HIM IF THE WINDOWS WOULD BE CLEANED AND HE SAID YES, BUT THAT HE HAD FORGOT HIS BLADE. ON THE SATURDAY THE BAY WINDOW WAS INSTALLED NO MENTION WAS MADE OF CLEANING THE WINDOWS. DOYLE SAID HE HAD TO GO HOME AND ATTEND HIS DAUGHTERS BIRTHDAY SO I DIDNT ASK.

THE SALESPERSON WHO CAME OUT TO MY HOUSE WAS POLITE AND PLEASANT, BUT SAID THAT HE WAS NOT YET TRAINED IN SELLING DOORS. BECAUSE OF THIS, HE CONSULTED WITH COLLEAGUES BY PHONE TO ANSWER MY QUESTIONS. ONE OF MY QUESTIONS CONCERNED A STORM/SECURITY DOOR CURRENTLY INSTALLED. THE SALESMAN SAID IT WOULD BE NO PROBLEM TO TAKE OFF AND REINSTALL THE DOOR. WHEN THE SECOND PERSON CAME OUT TO RE-MEASURE, HE SAID THAT HE NEEDED TO CHECK TO MAKE SURE THE STORM DOOR WOULD FIT OVER THE NEW DOOR, BUT SAID NOTHING ABOUT NOT BEING ABLE TO AT LEAST TAKE OFF THE OLD DOOR. LONG STORY SHORT, ABOUT A MONTH AFTER SIGNING A CONTRACT AND PAYING A DEPOSIT, THE COMPANY DECIDED I WOULD HAVE TO REMOVE THE STORM DOOR MYSELF BECAUSE OF "LIABILITY ISSUES." WHEN I REFUSED TO SIGN AN ADDENDUM INDICATING THIS, THEY CANCELLED MY CONTRACT AND ORDER AND TOLD ME I WOULD GET MY DEPOSIT BACK. IT IS NOW OVER A MONTH, AND I STILL DO NOT HAVE MY DEPOSIT BACK DESPITE MANY PHONE CALLS TO THE COMPANY.

WE RECEIVED AN ESTIMATE FOR WINDOWS AND SIDING. THE SALESMEN WAS PUNCTUAL, COURTEOUS AND PROFESSIONAL. WE DID NOT GO WITH THIS COMPANY, BECAUSE PRICE AND THE MATERIALS WERE NOT QUITE WHAT WE WANTED.

SCHEDULED AN APPOINTMENT FOR AN ESTIMATE AND THEY CANCELLED ABOUT 15 MINUTES PRIOR TO THE FIRST APPOINTMENT. SET A SECOND APPOINTMENT. AFTER THEY WERE 30 MINUTES LATE FOR THE SECOND APPOINTMENT, I CALLED THE COMPANY AND WAS TOLD THE SALES REPRESENTATIVE WAS JUST LEAVING AN APPOINTMENT IN MARTINSVILLE (I LIVE IN THE GEIST AREA). I THEN TOLD THEM I DID NOT WANT AN ESTIMATE FROM THEM. THEY DID NOT BOTHER TO CALL AND TELL ME THEY WERE RUNNING LATE (ABOUT 1.5 HOURS) SO I CHOSE NOT TO DO BUSINESS WITH THE COMPANY.

THE ORDER WAS PLACED ON 3/3/04. THE WINDOWS WERE NOT INSTALLED UNTIL THE MIDDLE OF MAY. THE JOB WAS SUPPOSED TO TAKE 2 DAYS, BUT THEY ONLY SENT 2 INSTALLERS SO THE JOB TOOK 4 DAYS! THE DOOR WAS PAINTED THE WRONG COLOR SO I REFUSED DELIVERY. THE SOLID-BRASS HARDWARE THAT I ORDERED WAS NOT YET AVAILABLE. THE CORRECT DOOR WAS FINALLY INSTALLED IN AUGUST, BUT THEY STILL DIDNT HAVE HARDWARE. IN ORDER TO COMPLETE THE SALE THOUGH, THEY DEDUCTED THE AMOUNT OF THE HARDWARE AND SIGNED A SALES CONTRACT STATING THEY WOULD PROVIDE THE HARDWARE FREE OF CHARGE WHEN IT WAS AVAILABLE. IT IS NOW FEB 2005 AND I STILL HAVE NO HARDWARE ON MY WINDOWS.

THIS IS THE SECOND TIME THEY HAVE DONE WORK FOR US. BOTH TIMES WE HAVE BEEN SO VERY PLEASED WITH THE QUALITY OF THE WORKMANSHIP THAT WE WOULD ALWAYS CONSIDER THEM.

THEY WERE DELAYED A LITTLE BY THE WEATHER, BUT THEY DID A GOOD JOB.

I DID NOT HIRE THEM TO DO THE WORK BECAUSE OF THE COST.