Clean Pro is proud to provide professional carpet cleaning services: Using an extended range of methods and tools Clean Pro LLC can guarantee the removal of various stains to give your carpet a fresh, new look. We can offer you a powerful combination of tools, cleaners and experience, a combination that always lead to satisfied and happy customers.
Business highlights
20 years of trusted experience
Emergency Services Offered
Services we offer
Carpet Cleaning, Tile & Grout Cleaning, Upholstery Cleaning, Water Extraction, Air Duct Cleaning
We had purchased a big deal for the service, and it was good. He was good. He came and he took about two hours to take the stains off my carpet and the job was good.
Description of Work: We used Clean Pro LLC. He cleaned our carpets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Anna B.
10/2013
2.0
carpet cleaners
 + -1 more
They didn't clean or not hold to their price as they advertised. They advertised $109.95 for a 1,000 square foot area cleaning. Essentially this amounted to a basic cleaning. It did not include deep cleaning and stain removal. I was prepared to pay at most $200 to have this all done. They waited until after my husband left to discuss pricing. I feel this is so they could corner me when discussing price. The first quote they gave me was for basic carpet cleaning, carpet protector application, and area rug cleaning which totaled $600. I objected to that price so the serviceman asked me what I could afford, rather than just telling me what his going rate was. I said no more than $400 for everything (carpet protector, rug and carpet cleaning). Then he came back and said it would be about $449, which I agreed to. However, after he was done and leaving I asked if they had put on the carpet protector. The serviceman said no. I also asked if he was going to clean one of my rugs that I thought we agreed upon and he again said that wasn't included in the $449 price. I later called the owner of Clean Pro and he said he would talk to the serviceman. After talking with the serviceman, the owner said there was nothing more they were going to do for me. I also wanted to mention that their website said they would move furniture, but in my case they required my husband to move furniture. They also primary cleaning the high traffic areas and worked around the furniture in our home. Overall, I do not recommend this company and do not want to see others go through this same experience.
Description of Work: I hired this company to clean our carpets. Specifically to put on carpet protector, clean several area rugs, and the carpets in our home.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$449.93
Irina K.
10/2013
5.0
carpet cleaners
 + -1 more
I purchased an Angie's List Big Deal for this service and it was good. The service was excellent and they came at a time that was convenient. I had additional charges of $120-$130 over the Big Deal amount.
Description of Work: I used Clean Pro for carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
JACK E.
10/2013
4.0
carpet cleaners
 + -1 more
While I know that I have a big family room, counting it as three rooms for the big deal seemed excessive. Also, they did the cleaning very fast, My wife says she could not have vacuumed as fast as they cleaned. Afterwards there were spots that were still dirty.
Description of Work: Cleaned the carpets.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$200
RIAN W.
10/2013
3.0
floor cleaning
 + -1 more
Their services were mediocre. When they got here they claimed that it was more expensive job then the deal and had try to up-sell me on some additional cleaning. Their work didn't get all of the cleaning off. It cleaned some of it but my grout still wasn't as clean as it should be.
Description of Work: Clean Pro LLC did tile and grout cleaning for me.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$200
Mimi B.
10/2013
5.0
carpet cleaners
 + -1 more
Overall the cleaning was fast, professional, and J.M. answered all my questions and concerns beforehand. I did purchase an extra pretreatment. There was no "hard sell" for additional treatments. I would use their services again.
Description of Work: Steam cleaned 5 rooms and a hallway.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$120
Bonnie L.
10/2013
1.0
carpet cleaners
 + -1 more
In the end, the carpet is worse than it was BEFORE it was cleaned, because all he managed to do was smear the spots and make them larger. It looks AWFUL. I would not recommend them.
Description of Work: I was told the spots on the carpeting in the foyer and down the hall had spots that would need deep cleaning that was not included in the contract price ($49), and I understood that. The Clean Pro rep, who was a fast talker (that should have been my first clue) assured me that their spot cleaner was "amazing" and would remove the spots. When he was done, he called me in to look at the results and was very proud that almost all spots were gone. At that time, while wet, it looked pretty good. However, as the carpet dried, the spots began to resurface.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$187
Ronda L.
10/2013
3.0
carpet cleaners
 + -1 more
Overall, it was pretty good. They came out the day I scheduled with them. I paid extra aside from the "Big Deal". They said there was so much to do a deep clean and so much for spot removal. They were prompt but I asked them to go over this one spot a second time because I can tell it wasn't going to be that clean and he said "you got 5 days, if you don't like it, call back" but of course I didn't but it kind of upset me that he couldn't just hit the one spot again to make me happy. It was just one little area. I think their pricing was a little high.
Description of Work: We used the "Big Deal" that we purchased for the services of Clean Pro.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$259
Judythe L.
10/2013
5.0
ceramic tile, floor cleaning
 + 0 more
Absolutely wonderful. And they also pointed out a very bad job done by the company we had do the carpet shampooing and furniture cleaning. We will need to have the carpets redone, at least downstairs, and will have Clean PRO LLC do the job rather than the other company. These guys were professional, did a fabulous job and the tile floors have never looked better in the 9 years we have been in this house.
Description of Work: Deep cleaned the Italian tile floors in the kitchen, family room, hallway and front entry. Also cleaned the grout, and sealed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
JULIE A.
09/2013
5.0
carpet cleaners
 + -1 more
The tech was professional and courteous. He answered questions and was knowledgable of services.
Description of Work: Clean three rooms of carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Elia J.
09/2013
5.0
carpet cleaners
 + -1 more
It was excellent. On time. Very patient as I was running late due t work. I would recommend to all my friends.
Description of Work: Carpet cleaning - deep cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Claudia W.
09/2013
3.0
ceramic tile
 + -1 more
Showed up in timely fashion. Completed job. Shower stall/tile was new, but I wanted it clean so I could seal it. Said they couldn't get spots off, but I got them off after they left. I had to touch up floor behind the door and along the edges and some spots. All total, it was probably 75 square feet, if that. It appeared not really interested in the project and quality.
Description of Work: Spray clean bathroom ceramic floor and shower.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$119
Betty S.
09/2013
5.0
carpet cleaners
 + -1 more
I was satisfied with the pricing and scheduling went smoothly with them and we were pleased with them overall. They were very professional.
Description of Work: They cleaned the carpets in my living room, family room and hallway. When they got here, they were able to get the stains up from our puppy. We had tried to get the stains out ourselves and could not with our shampooer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
BARBARA G.
09/2013
5.0
carpet cleaners
 + -1 more
They did a good job in cleaning my living room, dining room and hallway. I ended up spending an additional $60 more for a pre-conditioner and a carpet protector. The carpet looks a whole lot better. The last couple time I had it cleaned the person used a chemical cleaner and it didn't do to well but this one looks pretty good in spite of the fact that it took longer to dry than they said. But once it was dry it looked pretty good.
Description of Work: I purchased a big deal from Clean Pro LLC for 3 rooms of carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Julie Marie W.
09/2013
3.0
carpet cleaners
 + -1 more
They were well over an hour late for appointment, though they did call me about 10 minutes after they were supposed to be there to tell me they would be late. They immediately gave me an invoice adding another $79 to my price for "pre-cleaning". Claimed carpets would come out much better with this added service. I declined. I did pay an extra $67 to have them clean an oriental rug. They used a steamer. I think they just steam cleaned the carpets with water. I didn't smell any detergents or deodorizers and I have a very sensitive nose. I think I could have done a better job cleaning the carpets myself with my Bissell carpet cleaner.
Description of Work: Cleaned my carpets
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
$79
Andy L.
09/2013
4.0
carpet cleaners
 + -1 more
We signed for the special deal $50 for three rooms via Angie's List. Result? They wanted $250. That's what we don't like about dealing with the carpet cleaning companies. End up paying $175. We paid extra to have odor removed. Result? Odor is stronger and worse now ever since we had carpet cleaned nearly a month ago. Now we have to contact the company to have them return and do better job. I am not sure if it is worth the trouble...
Description of Work: Carpet shampooing... odor removal... etc.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$175
Nevin P.
09/2013
3.0
carpet cleaners
 + -1 more
we purchased a coupon for five rooms and a hall with odor and stain removal for $99.00. The coupon expired by the time we had an opportunity to contact them, and was told it would cost an additional $50 to honor the expired coupon. When they finished, they tried to charge me extra for the pet treatments and odor removal that was originally included in the coupon. I disagreed with their findings stating that those services were offered on the coupon and that I was only paying $50 for the expired coupon to be redeemed. I confirmed with the owner that all features of the coupon would be honored. The men who arrived had to call the owner to confirm. I found out later that the odor and stain removal was not used and so I had to clean the carpets again after they left.
Description of Work: Cleaned carpets in loft, dining room, living room and hallway upstairs.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$149
Rosie Q.
09/2013
3.0
carpet cleaners
 + -1 more
I bought the coupon for $65.00 for 4 rooms of cleaning. We only had 3 rooms plus a small hallway to clean, I figured this should cover everything. They immediately started the "up charge" scheming after he did a walk thru of the house. He said they will only steam clean the carpets for the $65 charge and that if I wanted to get rid of the dirt and take care of the soiled heavy traffic areas I was going to need the Pre-Treatment which was an additional $18/room. He wanted to charge me almost $80 more. I was flabbergasted! I said Well, what the heck did I buy the coupon for if you aren't going to get rid of the soiled areas. (There were not a lot of SPOTS on the carpet, just some heavily traffic areas---we scrubbed the stains out the night before in soiled areas). He then told me that he couldn't guarantee the work if we didn't do the pre-treatment and it wouldn't get as clean if we didn't do it. I almost kicked them out of the house and just went to another place. I asked him to pre-treat the 2 stained areas (2 strips of carpet--not entire rooms) and he did it for an additional $38.00 I think this is ridiculous and still feel like I've been duped. I will not be using them again. On a positive note: I called to make the appointment yesterday and they were able to come out to my place 24 hours later. They were 30 minutes late to the appointment, but they did call to tell me they were running late.
Description of Work: Clean our carpets.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0
$105
SCOTT & HEATHER A.
09/2013
5.0
carpet cleaners
 + -1 more
I think they did a decent job. It did take awhile for the carpets to dry. I did not think it dried as fast as other cleaners.
Description of Work: Purchased a Big Deal for carpet cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Charles & Sandi L.
09/2013
5.0
carpet cleaners
 + -1 more
They did well, performing as expected.
Description of Work: Cleaned carpet and rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Kevin P.
09/2013
5.0
carpet cleaners
 + -1 more
Purchased a Big Deal and they honored the deal as well as gave us great pricing on some additional cleaning services that we need done do to pets. They had a tough task and did a really nice job. My wife was home for them to get started and said they were very professional and a nice crew to be around. Thanks for the service!
Description of Work: Cleaned 3 areas and stairs...all carpet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Robert A.
09/2013
4.0
carpet cleaners
 + -1 more
The cleaners were pleasant and quick; in and out in a flash. They probably did three rooms in under a half hour. Carpets were noticeably cleaner afterward, although I'm not sure how thorough they were getting under the furniture and other hard-to-reach areas. For the cost, I'm pretty pleased.
Description of Work: Very basic carpet cleaning.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$49
Jayma S.
09/2013
5.0
carpet cleaners
 + -1 more
It was easy to schedule, they were on time, and my carpets looked amazing. Thanks!
Description of Work: Cleaned my carpets and couch.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eugene & Bonnie B.
09/2013
4.0
carpet cleaners
 + -1 more
carpet was old but I have had better results
Description of Work: cleaned carpet
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$200
Rebecca S.
08/2013
1.0
carpet cleaners
 + -1 more
My husband met the men from Pro Clean at my mother's home to complete the cleaning on 8/21. My sister steam-cleaned the family room rug that Sunday before. Granted my mother's carpet has some pet stains but Pro Clean would not clean and deodorize the carpet for $49 but the men would clean it for $400. My husband refused to pay $400 more, and the men left. I called the owner that evening, and he said my mother's rug needed a deep cleaning and they would not do the $49 job for liability reasons. He said he would contact you (Angie's List) for a refund of the $49. That has not yet happened. I would not recommend this company to anyone. As of 9/1/2013, I have not received a refund for services never rendered. (I marked the service was provided as the men showed up. That was the extent of what was provided.) The reimburse my pre-payment of $49 -- either Angie's List itself or Pro Clean.
Description of Work: I paid $49 for shampooing and deodorizing three rooms of carpet. Pro Clean wanted to charge $400 more and we refused the service. I discussed the situation with the owner on 8/21 and he was to see that I receive a refund. That has not happened. Please refund the $49 I paid for a service I did not receive. Thank you.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$49
Response from Clean Pro LLC
Hi We are really sorry we could Not perform the cleaning at the customer property for the following reasons: excessively soiled carpet with several stains (pet stain, rust and other unknown stains). We clearly stated on our fine print that will be an extra charge for stain removal and heavy soiled areas. The industry standard does not allow a quick once over for heavy soiled carpets that's why we made the decision not to clean the customer carpet and all we did was to provide a free estimate on the carpet cleaning. Thank You
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*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Floor Cleaning and Waxing,
Ceramic Tile,
Oriental Rug Cleaning,
Window Cleaning,
Air Duct Cleaning,
Dryer Vent Cleaning,
VCR Repair
FAQ
Clean Pro LLC is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 9:00 PM
Tuesday: 8:00 AM - 9:00 PM
Wednesday: 8:00 AM - 9:00 PM
Thursday: 8:00 AM - 9:00 PM
Friday: 8:00 AM - 9:00 PM
Saturday: 9:00 AM - 3:00 PM
Clean Pro LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Clean Pro LLC offers free project estimates.
No, Clean Pro LLC does not offer eco-friendly accreditations.
No, Clean Pro LLC does not offer a senior discount.
Yes, Clean Pro LLC offers emergency services.
No, Clean Pro LLC does not offer warranties.
Clean Pro LLC offers the following services: Carpet Cleaning, Tile & Grout Cleaning, Upholstery Cleaning, Water Extraction, Air Duct Cleaning