Cook Heating & Air

They come every Spring and every Fall unless we have a problem, and then I call them and they come out and do the repair work. It's set up on a schedule. Every Fall they check all the heating units and every Spring they check all the air conditioning units. We met to talk about what kind of a furnace to put in and what size. We met with the owner and he kinda came up with a plan, and so we approved it and they put it in. Our number one reason for going with this company is they're a quality company in Crawfordsville. For price, it's not the cheapest and it's not the most expensive, it's average. I'm sure there's more expensive furnaces and I'm sure there's cheaper furnaces. On quality, we haven't had any trouble with it. For responsiveness, they're quick to come out if we have a problem.

We didn't have any issues.  We pay this monthly fee of $21.85, so when they come, they don't charge us anything.  That's why we have them, because they're good.  I would recommend them because they're knowledgeable and reliable.  On price it's convenient and it's taken out monthly so when they come we don't owe them anything. On responsiveness, they contact us when it's time for an inspection.  On punctuality, they call and set up an appointment time and then they call to remind us and then he calls when he's about 5 minutes away.

They installed a new furnace, air conditioner & humidifier. We've had them for probably seven or eight years.  We bought a new furnace, air conditioning, and humidifier. They give an annual inspection every Spring and Fall. They change the filter and check everything out.  We're on a monthly plan so we pay a little bit every month, so then we get a free check-up in the Spring and the Fall.  The cost covers the Spring and Fall check. What it doesn't cover is the filter, but we get a discount on the filters.  We pay a monthly fee. It's just automatically taken out of our account.  I like the service and I like the people.  On price I'm not sure everybody wants to do it that way. You end up with a twice a year service and discount on everything that you buy. It suits our purposes. We like it. But not everybody would want to pay something every month. You don't have to do it that way; you can pay as you go.  They really are top quality people.  They're very responsive and that's the other reason I like being on a monthly plan, because if we have any problem at all, they come out.  They set up an appointment, they call and they tell us when they're coming, and then they call when they're on their way; maybe 5 minutes out. So you always know when they're coming, within minutes.  Their professionalism is excellent.  We have continued to use them again.

Very well, but took longer than was expected. Some of the delay was due to all the rain.

As a building professional, I have been working with Heating & Cooling contractors for over forty years. 

As a homeowner, I never have had better service from any contractor. Garrett & all the Cook personnel have been prompt, courteous, considerate of my home & have clearly conveyed the conditions, causes and solutions as they addressed the problems we were having, in part due to another contractor. 
This company is the gold standard for HVAC service!