Curry Lawn and Landscape LLC

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Ryan is just super.

After reviewing our yard, mulch beds, bushes and trees, Ryan left and stated he would follow up with a written proposal in a day or two. Well, we never heard from him so we had to start calling/emailing him. I called the number listed on Angie's List and left two voicemails with no return call. I started to understand that this was his cellular voicemail and not an office recording. We wrote additional emails and on May 6th and he finally responded with the following: "I hope all is well. I saw where you husband left me a couple messages recenlty. My phone is in the shop now.The speaker broke and I'm picking up tomorrow, so I have to use email or texting until then. Yes, I have all of my notes of your project. I will check with my assistant to make sure that he sent you an email. you may also check your spam folder. We will be able to schedule the project for as soon as next week" Sent from my Galaxy S III Well his phone was in the shop but he sent this message from a Galaxy S III. We responded (email) with all was not well. Apparently when his phone is broke (so is his email) you can't reach him because he didn't return emails too! The point here is he neglected to do his due diligence (call and discuss with assistant, check to see if a proposal was sent, etc.). I explained the problems in the email and thought I was pretty clear that we were no longer interested in his services and expected a full refund. I emailed him on May 8th at 8:54PM. We received a follow up email that evening/following morning (12:03am) from Ryan thanking us for our response. He stated: "He looked into the situation for us. Yes, Spam can be quite agitating. In fact, this email that I'm reponding to was in my Spam folder. Go figure. Anyway, my office administrator assured me that he sent a quote. I am looking at it right now. It was sent on 4/30 (Tuesday) at 3:38pm." He went on to explain the cost breakdown of the project. Towards the end of the email he states: I'm sure your wife mentioned, I told her that our master calendar is approximately 3.5 weeks out from the day of our meeting. That is May 24th (today is May 9th). That date is still yours if you want it. Just for future reference, most customers schedule spring clean-up jobs in the winter of autumn before, simply because the demand is so high during peak season. He looked into the situation and spoke to his office administator and he assured me he sent the quote? So somehow after 9:00pm this took place? How are you looking at it now? Somehow he has it in front of him, but he didn't forward it to us to prove the time stamp from the date he claimed it was sent. There was never anything in our Spam file. If you remember he stated earlier he could do the work "as early as next week", but the follow up email it's May 24th. The reference that we picked the peak time is apparently our fault. I guess the fact that his company provided "The Deal" on Angie's List has nothing to do with the demand. He's the one that picked the time of year to provide his services to Angie's members. What homeowner does edging, mulch and pruning in the winter? What I do know is this contractor is a small operator, PO Box for an address and his business phone is his cell phone that doesn't always work. I understand the small operator and he's just trying to make a living, but if you're not able to keep up with the demand of an Angie's List Big Deal then just be honest with your customers. They will be appreciate it in the end.

Ryan came out on a Sunday to discuss what could be done during that time. That was easy and he was on time. Then a week later they did the work on back to back days. Needed little interaction from me. Then Ryan followed up with me at the end of the day.

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Ryan, the owner, was on time, clean and well priced. The estimate was reasonable. During the work, Ryan kept the walkways clean and the trash to a minimum. Ryan did an exceptional job.

Ryan was on time, professional & hard working. He cleaned up after he was finished and rived sure were satisfied with the job.

Mr. Curry was very professional. He was on time and did an excellent job. He was very courteous, cleaned up all debris and very reasonably priced. I could not have asked for a better job. I will use him again and would highly recommend him.

He was on time and very reasonably priced. It was a 12 hour work day.We are going to have him do more yard work again.