Langenwalter - Marion & Hamilton

VERY PROFESSIONAL, PLEASANT. MY ONLY PROBLEM WAS THEY DIDN'T MOVE ANY FURNITURE, NOT EVEN THE SMALLEST PIECE. WHEN I MENTIONED THAT I WAS TOLD THAT THE PERSON WHO SCHEDULED THE CLEANING SHOULD HAVE TOLD US TO MOVE THE FURNITURE OURSELVES. I RECEIVED NO SUCH DIRECTION. EVEN THOUGH THEY DID AN EXCELLENT JOB WHERE THEY CLEANED, MANY AREAS WERE LEFT DINGY LOOKING BECAUSE THE CLEANERS DIDN'T MOVE SMALL THINGS--SMALL THINGS, LIKE A FLOOR LAMP!

JAY WAS VERY TALKATIVE, BUT QUITE COMPETENT AND WENT THE EXTRA MILE TO PLEASE. PRICE WAS EXPENSIVE, BUT WORTH THE MONEY; MY HUSBAND FELT SURE THAT THE BERBER WAS NOT HOLDING UP WELL, BUT IT LOOKS BARELY WORN NOW. STRONG SMELL LEFT IN THE HOUSE; CANT BE HELPED. FURNITURE STAYED DISARRAYED OVERNIGHT. USED AS AN EXCUSE TO EAT OUT.... GREAT AT BOTH STAIN REMOVAL AND CARE OF EXPENSIVE CARPETS.

I AM HAVING THEM COME OUT FOR A THIRD TIME FOR RE-TREATMENT. WORK IS GUARANTEED, AND I WAS IMPRESSED THAT THEY GOT OUT WHAT THEY DID. THERE WERE SPOTS THAT THEY GOT OUT THAT OTHER CLEANERS COULD NOT.

THEY CAME OUT TO CLEAN THE CHAIR AND APPROX. 2 WEEKS LATER YELLOW SPOTS CAME UP ON THE SHIRTING. THEY CAME OUT AND RE-CLEANED SHIRTING. THE SPOTS CAME BACK AND THEY SENT OUT ANOTHER GUY FOR THE THIRD TIME. THE GUYS WERE VERY NICE. THEY BROUGHT OUT THE HIGH TECHNICIAN. THE COLOR WAS NOW BEGINNING TO BLEED. THEY OFFERED $250 ON REPLACING THE MATERIAL WHICH IS APPROX. $1,000 TO REPLACE. NOW THE CHAIR IS RUINED AND IT IS AN ANTIGUE VALUED AT $3200 FOR THE CHAIR WITH OUT RE-UPHOLSTERY. IF THIS IS NOT RESOLVED, WE WILL TAKE IT TO SMALL CLAIMS COURT. THE GRADE F FOR OVERALL IS DUE TO THIS NOT BEING RESOLVED. WOULD USE THEM AGAIN IF THIS HAD BEEN RESOLVED.

EXCELLENT. CARPET LOOKS GREAT. CHRIS WAS VERY GOOD & PLEASANT.

I WAS IMPRESSED WITH HOW CLEAN THE CARPET WAS. A LOT OF THINGS I THOUGHT WOULD BE STAINED CAME UP. I LIKE IT WHEN A CARPET COMPANY GIVES YOU 1 PRICE TO COVER EVERYTHING, SUCH AS STAIN PROTECTION.

HIGH PRICED; ESTIMATOR SMELLED STRONGLY OF SMOKE.

VERY PROFESSIONAL AND DID A GREAT JOB. STAINS GONE.

A PREVIOUSLY SCHEDULED APPOINTMENT WAS DELAYED A WEEK BECAUSE OF SERVICEMAN'S PROBLEMS. WHEN THE WORK WAS FINALLY DONE, IT WAS GOOD. TECH WAS ON TIME, GAVE A QUOTE BEFORE DOING JOB, AND SEEMED TO BE PROFESSIONAL.

EXCELLENT SERVICE. THE RESPONSE FOR THE ESTIMATE WAS VERY TIMELY. THE ESTIMATOR WAS HELPFUL AND HONEST ABOUT THE ABILITY TO ADEQUATELY REMOVE THE STAINS. THE CARPET CLEANING WENT EXCEPTIONALLY WELL. THE SERVICEMAN WAS ON TIME AND THOROUGH. THE BILL WAS EXACTLY THE ESTIMATE. AND THE STAINS WERE GONE!

JAY RUSSELL, THE TECHNICIAN, WAS COURTEOUS, INFORMATIVE, FRIENDLY, AND PROMPT. HE CALLED BEFORE ARRIVING TO GIVE ME AN ETA, AND THEN THOROUGHLY EXPLAINED THE PROCESS, HOW LANGENWALTER'S METHODS ARE UNIQUE, AND WHAT I COULD EXPECT. I WAS DOUBTFUL THAT ONE AREA COULD BE CLEANED, BUT THE RESULTS WERE ASTOUNDING! THE CARPETS LOOK LIKE NEW! ADDITIONALLY, SOME RUST STAINS THAT WERE NOT REMOVED WHEN THE PREVIOUS OWNERS HAD THE CARPETS CLEANED WERE REMOVED! THIS COMPANY, AND THEIR PRODUCTS, ARE AMAZING. A BIT PRICIER THAN MOST, BUT WORTH IT IF YOU HAVE STAINED CARPETS.

EXTREMELY SATISFIED. OUR DAUGHTER HAD BEEN HERE A FEW MONTHS WITH HER CAT, WHO SLEPT UNDER THE BEDS, AND HAD LEFT DIRTY SPOTS. (NOT BODY FLUIDS) ALTHOUGH THEY DON'T USUALLY MOVE FURNITURE, HE WAS AGREEABLE TO MOVING THE BEDS WITH MY HELP SO THAT THOSE SOILED SPOTS COULD BE CLEANED. I DID TIP HIM FOR EXTRA WORK AND HE SAID THAT DIDN'T HAPPEN OFTEN. PRICE WAS A LITTLE HIGHER COMPARATIVELY TO COMPANY THAT CLEANED OTHER ROOMS EARLIER, BUT I WOULD USE THIS COMPANY AGAIN.

ON TIME, VERY PLEASANT, VERY PROFESSIONAL, DID AN EXCELLENT JOB. TOOK ABOUT AN HOUR. STAIN IS GONE, CARPET MATCHES. I HAD TRIED EVERYTHING ON THE CARPET, UP TO AND INCLUDING BLEACH, TO ABSOLUTELY NO EFFECT. COMPANY GUARANTEES THEY WILL REMOVE THE STAIN OR YOU DON'T PAY. I PAID QUITE HAPPILY. COST MAY SEEM A LOT FOR A 6 INCH STAIN, BUT MUCH CHEAPER THAN REPLACING CARPET! GOOD VALUE FOR MONEY, I THOUGHT.

I WAS PLEASED WITH THE FACT THAT THEY GOT THE STAIN OUT, BUT THEY DIDN'T DO AS WELL WITH THE CARPET CLEANING. I WOULD USE THEM AGAIN FOR STAIN REMOVAL ONLY.

THE EQUIPMENT DID A GREAT JOB, & THE CARPET IS CLEANER THAN IT HAS BEEN IN A LONG TIME. THEY DON'T MOVE FURNITURE, BUT DO CLEAN UNDER IT. VERY PLEASED WITH THE PROCESS & RESULTS.

I ALWAYS USE LANGENWALTER AND SPECIFICALLY ASK FOR JAY RUSSELL. JAY DOES A GREAT JOB AND WILL EVEN SPOT CLEAN A FEW SMALL AREAS IN OTHER ROOMS IF HE SEES THEM, AT NO CHARGE. I WOULD DEFINITELY RECOMMEND LANGENWALTER AND ASK FOR JAY!

THIS WAS DUE TO A LEAK OF OUR FURNACE BACK UP VALVE. THEY WERE EXCELLENT. I FOUND THEM VERY COOPERATIVE AND THOROUGH.

MY EXPERIENCE WAS VERY POSITIVE. THE WORKER CALLED BEFORE COMING AND WAS ON TIME. HE WAS VERY FRIENDLY AND COURTEOUS, AND DID THE WORK VERY QUICKLY AND EFFICIENTLY. HE EVEN BROUGHT ALONG CARPET SCRAPS IN CASE WHAT I HAD WOULD NOT BE SUFFICIENT TO DO THE REPAIR PROPERLY. HE GUARANTEED HIS WORK ''FOREVER'' (WRITING THIS ON THE RECEIPT)! THE PRICE REFLECTS A 15% ANGIE'S DISCOUNT. (PRICE SEEMED A BIT HIGH BUT PERHAPS IS REASONABLE, AND I VERY MUCH APPRECIATE THE DISCOUNT.)

I HIGHLY RECOMMEND THIS COMPANY. THEY ARE VERY CUSTOMER SERVICE ORIENTED AND PROFESSIONAL. BEN WAS MY TECHNICIAN WHO I WOULD REFER TO EVERYONE. VERY POLITE AND FRIENDLY. KNOWLEDGEABLE, PUNCTUAL AND INFORMATIVE. GIVES OUTSTANDING THOROUGH JOB, EXCEEDING ALL EXPECTATIONS WITH ATTENTIVENESS TO YOUR NEEDS. SPENDS EXTRA TIME ON STAINS. CARPET LOOKED GREAT AFTER CLEANING! WORTH THE PRICE. CARPET DRIED IN LESS THAN 24 HOURS.

JAY ARRIVED IN A TIMELY FASHION, FRIENDLY, AND COURTEOUS. TOOK CARE TO COVER HIS SHOES TO KEEP RAIN AND MUD OFF CARPET. WAS ABLE TO REMOVE ALL STAINS ON CARPET, INCLUDING A HEAVY SOIL PATTERN ON AND LEADING TO THE STAIRS. THE ONLY NEGATIVE: CARPET WAS TO DRY IN 6-8 HOURS, BUT TOOK TWO DAYS TO COMPLETELY DRY.

VERY POSITIVE. EXPLAINED PROCESS AND RATE SCHEDULE. SETUP APPOINTMENT ON SITE AND THEN WAS PUNCTUAL DURING CLEANING. MOVED SOME FURNITURE, BUT EXTRA FOR LARGE PIECES. WOULD USE AGAIN.

I WAS DISAPPOINTED. THEY WERE LATE AND MY CARPET WAS STILL DAMP TWO DAYS LATER.

THEY DID A FINE JOB. THEY MET OUR EXPECTATIONS.

I am very pleased with the service and the company stands behind what they do. I had a complaint, the person that came out to do the cleaning didn't do some things that I thought he should have done, but they had cleaned the ducts. The owner contacted me and wanted to know what had happened and how he could make it right for me. I told him to forget about it, but he wanted me to name an amount. I said $100, but he said he would refund me $250 and he sent me a check. I thought that was more than fair.

I HAD AN INITIAL COMPLAINT ON LANGENWALTER AND THIS VISIT MADE UP FOR THE DIFFICULTIES WE HAD LAST MONTH. JAY DRY-CLEANED 4 KITCHEN CHAIRS, A SECTIONAL, 2 SIDE CHAIRS AND TOOK 2 RUGS WITH HIM TO BE CLEANED. ADDITIONALLY, FOR THE MISUNDERSTANDING WE HAD IN MARCH, HE SPOT CLEANED SOME CARPET FOR FREE. HE WORKED FOR OVER 2-1/2 HOURS.