Langenwalter - Marion & Hamilton

Fantastic job as always will use again highly recommend.

Prompt friendly service from start to finish - from ceiling to make appt to the service from Scott. Excellent!

Great! The technician arrived on time (called in advance to let me know he was on his way), was professional, helpful, and did a great job. Very pleased! I have used Langenwalter before to clean carpet and will continue to use them.

Awesome. Arrived on time. Work went quick and smooth.

Excellent work. Excellent performance.

150. 00 just to come out but didn't add any additional charge. He did a great job!

Jason was on time, friendly, & very good, he were pleasant to chat with proud of the company & the quality of services they provide.

Fantastic. After using Lingenfelter previously, I will never use another. Jay and Stephen did a great job. Carpet looks great. Thank for Lingenfelter!

Excellent job. Both technicians were professional & thorough.

Timely arrival and efficient with cleaning. Greatly appreciate the work – carpet looks great!

Damon did an exceptional job. Our family room carpet represented every food group, thanks to our grandchildren. Damon got out every stain! Longenwalter is the only company we use, repeatedly.

Very friendly not pushy. Did an excellent job even came early!

I had cushions on screened porch I was considering cleaning but was not sure it was worth it based on age. A sample cushion was cleaned and I decided to not proceed base on the age of the cushions. I appreciate the no pressure approach.

Excellent – on time and very satisfied with the results. My 2nd time using this company who I would definitely use again.

Above and beyond the call of duty! More than expected. Was able to remove dried paint spots. Fast efficient & well done. Highly recommended!

Jason arrived on time and cleaned carpet in his usual efficient way.

Very friendly & helpful. Explained everything very well. Good job.

Jay (whom I request when he is available) called 20 min. before arrival on time courteous. Personable as always. Did excellent job as specified as always. Re- in forces safely issues & wet carpet on to tile floors to avoid falls.

Scott was on time. Very professional, explained the process and did a great job! Carpets look great!

Jason was polite, thorough and friendly, gave good explanations about treatment and particular stains.

Jason arrived promptly after calling. Inspected carpet to be cleaned, did spot treatment , cleaned carpet.

Great! Jay was very thorough, considerate of our hardwood flooring and our pets while he was working. He pre-treated a number of problem areas that we indicated to him. Although we did not specifically pay for stain removal, the products he used took care of rust and other discolorations in the carpets! It smelled good too when he was finished. We would for sure use him again!

They came to my house, damage appeared after they were done, they refused my calls, refused to come look at it and emailed me that they were sending me half my money and would not come back. Very dissatisfied with service. Carpet is around 2 years old. Carpet is white and called out to clean 2 faint stains on edge of room. Ended up with GIANT BLUE SPOT in middle of room. They handled the whole situation very poorly. I asked to speak to the owner and the service manager would not allow it. As a business owner I know that I would want to know when there is a problem so I can resolve it. This customer service manager just tried to hide the whole thing. I feel like if I could have spoken to the owner he would have seen the situation and at least acted like he would try to figure out what happened, instead of blaming it on me insulting me and trying to strongarm me. I was not home when work was done. Upon arriving and calling they assured me they would call me when they opened the following day to resolve it. They became less than responsive and told me that I offended them, insulted them and refused to come to my house. I am not sure how they would feel if I went to their house and damaged it but I would not expect a normal person to be happy about it. They claimed that their tech did not see the blue spot before he started which makes sense since it was not there. They insulted me by giving me a condescending explanation of carpet cleaning and how I don't understand. I asked if it was possible it came from their equipment. They said that this is not possible. They said I must have damaged it at some point and we are seeing that damage now come to the surface. They have done work for me before and everything went fine, but now when I had a problem they refused to come back to my house. They say they can't afford to send someone out so I had to send them pictures. I sent them pictures and they said they were sending half of our money back and insisted that I never call them again. I told them that making me hang on for a few days with my furniture in my kitchen was very inconsiderate. I called a few of their competitors where I heard the same thing repeated "there is no way we would treat our customer this way." I am waiting on the competitor to come clean it and look forward to having my attorney send that service manager my bill for the damages they created. She wrote me a horrible email instead of trying to resolve the issue. BE CAREFUL with these people. As I said, I had 3 great experiences, when everything went great. As soon as I had a problem these people turned their back, insulted me and hoped I would go away. By treating me the way she did, and refusing to allow communication she has forced me to turn what would have easily been resolved into something much bigger. I hope that no other members have to go through this disaster.

Good to work with Jan set up, did all cleaning & cleaned up after work.

Outstanding. Jay did a great job & explain in detail what he was doing. High recommend.