Duncan Appliance Service

WAS CALLED BACK WITHIN MINUTES OF LEAVING A MESSAGE THAT I NEEDED SERVICE. JIM IN THE OFFICE WAS VERY POLITE AND KNOWLEDGEABLE - CALLED TO TELL ME STEVE WAS RUNNING LATE THE DAY THE SERVICE WAS SCHEDULED. STEVE DUNCAN VERY POLITE, KNEW WHAT WAS WRONG WITHIN SECONDS, FIXED IT QUICKLY AND ANSWERED A LAUNDRY LIST OF QUESTIONS I HAD. HIS ANSWERS WERE FREE AND THE REPAIR COST MINISCULE COMPARED TO WHAT I WAS EXPECTING. SUPERB JOB!

THEY LET ME KNOW THAT IT WOULD BE BETTER FOR ME TO JUST GET A WHOLE NEW WASHER. THEY ONLY CHARGED ME THE ASSESSMENT FEE WHICH I THOUGHT WAS VERY NOMINAL.

AFTER RESEARCHING THE PROBLEM, DISCOVERED THAT REPAIR NOT LIKELY TO LAST MORE THAN A YEAR, SO RECOMMENDED REPLACEMENT. DID NOT CHARGE FOR ANYTHING, EVEN AFTER TWO SERVICE CALLS. WOW! TALKED TO BOTH JIM AND STEVE, BOTH WERE WONDERFUL, VERY FRIENDLY AND HELPFUL. WOULD ABSOLUTELY RECOMMEND THEM AND USE THEM AGAIN.

VERY NICE. ARRIVED LATE, BUT CALLED TO LET ME KNOW. I WAS GLAD THEY DIDN'T CANCEL. REPAIRED MY DRYER ON A SATURDAY SO I WOULDN'T BE INCONVENIENCED.

HE CAME THE VERY NEXT DAY. HE IS EXCELLENT. I WILL USE HIM AGAIN AND RECOMMEND TO EVERYBODY.

THE MASTER CONTROL BUTTONS ON THE KITCHENAID DISHWASHER HAD FAILED. WE GOT AN ESTIMATE RIGHT ON THE SPOT FOR BOTH THE DISHWASHER AND THE WASHER. HE IS STRAIGHTFORWARD AND HONEST. WE HAVE USED HIM FOR A LONG, LONG TIME. HE WILL ALWAYS TELL YOU WHETHER IT IS SMARTER TO REPAIR SOMETHING OR TO REPLACE IT AND WE APPRECIATE THAT. HE IS JUST A SUPER GUY.

IT WAS STILL UNDER WARRANTY, BUT STEVE DUNCAN MADE A TRIP TO MY HOUSE TO DIAGNOSE THE PROBLEM, SOMEWHERE PICKED UP THE REPLACEMENT PUMP, AND INSTALLED IT DURING A SECOND VISIT TO MY HOUSE.

WE HAVE USED HIM FOR YEARS. HE HAS WORKED ON OUR REFRIGERATOR, DISHWASHER, AND OVEN. HE IS ALWAYS VERY PROFESSIONAL AND VERY RESPONSIVE.

STEVE IS GREAT! I HIGHLY RECOMMEND THIS COMPANY.

THEY DO NOT WORK ON AMANAS, BUT LOOKED UP THE NUMBER FOR AMANA AS WELL AS GAVE ME THE NAME AND NUMBERS OF 2 OTHER COMPANIES THAT COULD HELP ME, BOTH OF WHICH WERE ALSO ANGIE'S LIST COMPANIES. VERY PROFESSIONAL AND HELPFUL

HE IS PROBABLY THE FINEST SERVICEMAN I HAVE EVER HAD OUT HERE!

HE HAD TO WORK ME IN TO SCHEDULE. HE IS VERY GOOD. I HAVE USED HIM BEFORE.

THEY GAVE MUCH INPUT AND THE DECISION WAS MADE NOT TO REPAIR THE MACHINE BUT TO PURCHASE A NEW ONE. THEY ALSO MADE SUGGESTIONS AS TO WHICH MACHINES ON THE MARKET WERE THE BEST TO BUY. THEY DISCUSSED THE BENEFITS OF TOP VERSE FRONT LOAD WASHERS AND WHICH MANUFACTURES MAKE A BETTER PRODUCT. THEY WERE SO HELPFUL. I REALLY APPRECIATED THE TIME THEY SPENT TALKING TO US EVEN THOUGH THEY KNEW WE WOULD NOT BE USING THEIR REPAIR SERVICE.

BECAUSE OF THE UNIQUE SITUATION I WAS NEVER ABLE TO SCHEDULE AN APPOINTMENT WITH DUNCAN APPLIANCE DURING A PERIOD WHEN THE REFRIGERATOR STOPPED WORKING (IT STRANGELY WOULD TURN ON JUST BEFORE THEIR VISIT). STEVE DUNCAN CAME TO MY HOUSE TWO TIMES TO DIAGNOSE THE PROBLEM AND CHARGED ME ONLY ONE SERVICE CALL. ON THE FINAL VISIT, HE REPLACED THE TEMPERATURE CONTROL. UNFORTUNATELY, THIS DID NOT FIX MY REFRIGERATOR, BUT HE OFFERED TO VISIT MY HOUSE ON DEMAND THE NEXT TIME IT WENT OUT. BECAUSE OF MY BUSY SCHEDULE I DECIDED TO BUY A NEW REFRIGERATOR. IN ANY CASE, I WOULD DEFINITELY USE THIS COMPANY AGAIN BECAUSE OF THEIR PROFESSIONALISM AND HONESTY.

INEXPENSIVE AND QUALITY CONSCIENCE.

CAN'T IMAGINE USING ANYONE ELSE IF ADDITIONAL REPAIRS ARE NEEDED ON ANY APPLIANCE WE OWN.

HE IS A VERY PLEASANT, HONEST MAN. I HAVE GIVEN HIS NAME TO FAMILY. VERY ACCOMMODATING.

HE WENT ABOVE AND BEYOND TO GET US A NEW MOTOR AT A DISCOUNT.

HE REPLACED A HEAT SENSOR IN THE OVEN. HE CAME WHEN HE SAID HE WOULD AND FINISHED THE WORK VERY QUICKLY. HE WAS VERY NICE AND VERY KNOWLEDGEABLE. I WOULD CERTAINLY RECOMMEND HIM TO ANYONE.

THEY CALLED ME BACK PROMPTLY AND AFTER EXPLAINING MY PROBLEM TO THEM, THEY SUGGESTED A COUPLE OF THINGS FOR ME TO TRY BEFORE PAYING THEM TO COME OUT. TRIED THESE THINGS OUT AND MY DRYER WORKED! SO DID NOT NEED TO HAVE THEM COME OUT.

VERY PROFESSIONAL AND EFFICIENT, SHOWED ME HOW DO THE WORK NEXT TIME. VERY PLEASED WITH THE EXPERIENCE.

EXCELLENT SERVICE. VERY THOROUGH. MR. DUNCAN CALLED AHEAD OF TIME TO GET DRYER MODEL AND SERIAL NUMBER SO HE WAS ABLE TO BRING THE APPROPRIATE PARTS FOR REPAIR. HE CALLED AHEAD AND ARRIVED VERY SHORTLY THEREAFTER.

HE WAS ABLE TO GET THE PART FOR FREE AND JUST CHARGE FOR THE SERVICE CALL. I HAVE USED HIM TWICE NOW, AND FIND HIM TO BE VERY HONEST, REASONABLE AND GOOD.

WAS PLEASED THEY SHOWED UP ON TIME AND VERY EFFICIENT WHILE WORKING.

HIS ESTIMATE WAS FOR PARTS (WITH NO MARK-UP IN PRICE FROM MANUFACTURER) AND 3 HOURS LABOR. HE AND HIS ASSISTANT SPENT OVER 4 HOURS HERE ONE DAY, AND STEVE HAD TO COME BACK THE NEXT FOR 4 MORE. MAYTAG'S ORIGINAL SEAL HAD FAILED, AND THE REPLACEMENT REQUIRED INTRICATE PLACEMENT AND ADJUSTMENT. STEVE REFUSED OFFER OF FURTHER PAYMENT TO COMPENSATE FOR PROTRACTED AMOUNT OF TIME TO REPAIR WASHER. THIS WAS COMPLETED ON A FRIDAY EVENING AND SATURDAY AFTERNOON/EVENING. WE CANNOT EXPRESS HOW HARD STEVE AND JIM WORKED TO FIX OUR WASHER AND HOW PROFESSIONAL THEY WERE.