Duncan Appliance Service

MR. DUNCAN ARRIVED ON TIME. REPLACED BELT, BUT WOULD NOT ACCEPT PAYMENT, WANTED TO BE SURE THIS WAS REALLY THE PROBLEM. HE SAID TO MAIL PAYMENT AFTER I WAS SURE WASHER WAS WORKING CORRECTLY. (IT WAS AND I DID)

STEVE FIT ME IN QUICKLY AND PERFORMED THE REPAIR AT A VERY REASONABLE PRICE. HE WAS VERY NICE AND GAVE ME SOME ADVICE ABOUT PREVENTING PROBLEMS IN THE FUTURE. I WOULD DEFINITELY USE HIM AGAIN.

AFTER INITIAL INSPECTION, STEVE ORDERED THE PART TO MAKE THE REPAIR. WHEN HE ARRIVED TO FIX THE WASHER IT WAS MORE COMPLICATED and COULD NOT BE REPAIRED. HE ONLY CHARGED THE MINIMUM FEE EVEN THOUGH HE ORDERED PARTS and MADE 2 TRIPS. HE WAS VERY COURTEOUS AND GAVE ME HELPFUL ADVICE ABOUT BUYING A NEW WASHER.

HE WAS VERY ATTENTIVE AND INFORMATIVE. HE GAVE ME TIPS ON HOW TO RUN THE MACHINE BETTER AND WHAT NOT TO USE IN IT. HE WAS POLITE. HE WAS RUNNING LATE AND CALLED SEVERAL TIMES TO LET ME KNOW HIS WHEREABOUTS AND WHEN HE WOULD ARRIVE. WHEN HE DID SHOW UP IT WAS 5 PM AND STAYED UNTIL NEARLY 8 PM TO GET THE JOB DONE. HE HAS A GREAT WORK ETHIC AND I WOULD HIRE HIM AGAIN IN A MINUTE. I HIGHLY RECOMMEND HIM FOR ANY LARGE APPLIANCE JOB HE MAY BE ABLE TO DO.

MR. DUNCAN WAS PROMPT TO RETURN OUR CALL, ARRIVED ON TIME, QUICKLY DIAGNOSED AND REPAIRED OUR REFRIGERATOR. WE FOUND HIM TO BE EXTREMELY PROFESSIONAL IN EVERY RESPECT. I WOULD RECOMMEND DUNCAN APPLIANCE REPAIR WITHOUT RESERVATION.

HAVE USED BEFORE, HAVE BEEN CONSISTENTLY.

I CALLED THIS COMPANY WHEN MY DISHWASHER WAS LEAVING MY DISHES WITH BLACK FLECKS AFTER RUNNING THE CYCLE. WHEN THE OWNER CAME OUT, HE EXPLAINED THAT I NEEDED A NEW DISHWASHER, BUT COULD DO A FEW SMALL THINGS TO HOLD US OUT FOR 30 DAYS OR SO THAT WE WOULD HAVE TIME TO RESEARCH NEW MODELS. HE WAS OPENLY HONEST ABOUT HOW HE COULD DO A FEW HUNDRED $ IN REPAIR WORK, BUT IT WOULD BE CHEAPER FOR US TO BUY A NEW DISHWASHER. (THIS WAS VERY HONEST OF HIM) THEY ALSO INSTALLED A NEW HANDLE ON OUR MICROWAVE. VERY PROFESSIONAL. WILL USE THEM AGAIN 100%.

HIS LABOR COST WAS VERY REASONABLE.

THEY CAME THE NEXT AFTERNOON AND CALLED BEFORE ARRIVING. STEVE WAS EFFICIENT AND IDENTIFIED A SERIOUS PROBLEM WITH THE DRYER VENT . IT WASN'T IN HIS EXPERTISE, SO HE CALLED SOMEONE WHO FIXES THAT KIND OF PROBLEM. RANDY WAS ABLE TO COME WITHIN 30 MINUTES. STEVE WAS STILL HERE AND THEY TALKED ABOUT WHAT NEEDED TO BE DONE. I WOULD HIGHLY RECOMMEND DUNCAN APPLIANCE REPAIR. BOTH THE PERSON WHOM I TALKED WITH OVER THE PHONE AND THE REP WHO CAME WERE GREAT. THE REPAIR PERSON, STEVE, CAME THE NEXT DAY AND CALLED BEFORE HE ARRIVED. UPON MOVING THE DRYER, HE CLEANED UNDER AND AROUND BOTH APPLIANCES AND EVEN TOOK A LOOK AT MY WASHER. HE ALSO LEFT THE BROKEN HEATING ELEMENT BEHIND AND SAID MY 21 YEAR OLD DRYER WOULD BE GOOD FOR ANOTHER 10 YEARS!

THEY RETURNED MY CALLS WITHIN MINUTES. THEY CALLED AROUND AND FOUND THE PART WE NEEDED AND CALLED RIGHT BACK. THEY WERE EXTREMELY POLITE AND JUST A PLEASURE TO WORK WITH. THIS IS A GREAT COMPANY!

I CHECKED ANGIE'S LIST AND CALLED DUNCAN REPAIR SERVICE NOT EXPECTING TO HEAR FROM THEM UNTIL MONDAY. I HEARD BACK ALMOST IMMEDIATELY AND AN APPOINTMENT WAS SET UP FOR MONDAY MORNING. STEVE IMMEDIATELY DETERMINED THE PROBLEMS WITH MY WASHER AND DRYER AND FIXED THEM. HE ALSO FOUND AND FIXED SEVERAL OTHER SITUATIONS THAT HE OBSERVED ABOUT THEIR SETUP. THEY'RE BOTH 14 YEARS OLD, BUT I FEEL LIKE I HAVE A NEW WASHER AND DRYER. I ALSO HAD HIM LOOK AT MY OVEN. HE CALLED AND FOUND THE PART THAT NEEDED TO BE FIXED IS NO LONGER AVAILABLE. HE VERY HONESTLY TOLD ME WHAT IT WOULD COST TO REBUILD IT, AND WE DECIDED NOT TO PROCEED WITH THE OVEN DUE TO ITS AGE. HE WAS EXCELLENT AT EXPLAINING THINGS IN LAYMAN TERMS. STEVE WAS EXTREMELY PROFESSIONAL, HONEST AND CONSCIENTIOUS IN CLEANING UP DURING AND AFTER THE WORK WAS DONE.

ON TIME, FAST, POLITE. DID ALL THIS IN LESS THAN AN HOUR. VERY GOOD SERVICE.

PROMPTLY RETURNED MY CALL. SCHEDULED SERVICE WITHIN A FEW DAYS. GAVE PRICE UP-FRONT, ARRIVED ON TIME. FRIENDLY, EFFICIENT and PROFESSIONAL.

STEVE WAS VERY FRIENDLY AND HONEST. HIS WORK WAS EXCELLENT AND HE WAS PATIENT WITH MY LAST MINUTE REQUESTS. HE WAS VERY PROFESSIONAL AND NEAT.

THEY'RE JUST INCREDIBLY PROFESSIONAL AND RESPONSIVE. THEY GIVE YOU ADVICE ABOUT WHETHER IT'S BETTER TO REPAIR OR TO BUY A NEW APPLIANCE. THEY ARE HONEST.

EXCELLENT COMPANY TO DEAL WITH: COURTEOUS, PROMPT, WELL-ORGANIZED, COMPETENT, AND REASONABLE IN PRICE. WOULD USE AGAIN FOR ANY APPLIANCE REPAIR! A PLEASURE TO DO BUSINESS WITH.

I HAVE USED DUNCAN'S FOR YEARS AND WILL CONTINUE TO DO SO. THEY RETURN PHONE CALLS PROMPTLY AND SCHEDULING IS A BREEZE. REPAIR WORK IS ALWAYS DONE CORRECTLY THE FIRST TIME.

STEVE HAS REPAIRED OUR APPLIANCES SINCE WE MOVED INTO OUR HOUSE IN 1993.

CALLED BACK VERY PROMPTLY AND GAVE ME TIPS ON MY FRIDGE. DID VERY WELL.

I ALSO HAD THEM OUT ABOUT 2 YEARS AGO TO REPAIR MY MICROWAVE. AT THAT SAME TIME, THEY ALSO WALKED ME THROUGH THE CONDITION OF ALL OF MY APPLIANCES AND HOW TO USE THEM BECAUSE I DIDN'T HAVE MANY OF THE REFERENCE MANUALS. THERE WAS NO PRESSURE. THEY WERE VERY INFORMATIVE AND PROFESSIONAL. WE DID REPLACE OUR COOKTOP. HE COULD HAVE FIXED IT, BUT INSTEAD HE RECOMMENDED THAT WE GET A NEW ONE. SINCE THEY DO NOT INSTALL COOKTOPS, IT WAS NOT TO HIS BENEFIT TO SUGGEST THIS. I WOULD CALL THEM BACK ANYTIME I HAVE ANY QUESTIONS. I WOULD RECOMMEND THEM TO ALL OF MY FRIENDS.

STEVE IS VERY FRIENDLY AND KNOWLEDGEABLE. OUR WASHER AND DRYER WILL NEED TO BE REPLACED IN THE NEXT COUPLE OF YEARS. STEVE GAVE ME EXCELLENT ADVICE ABOUT WHETHER OR NOT TO PROCEED WITH THIS REPAIR AND WHAT TO LOOK FOR WHEN THE TIME COMES FOR REPLACEMENT.

I HAVE DONE BUSINESS WITH THEM MANY TIMES. ALWAYS COME ON TIME AND AS SOON AS THEY CAN. ALWAYS A-1 SERVICE.

THEY CAME PROMPTLY AFTER MY CALL, CAME WHEN HE SAID HE WOULD, 3 TIMES, DIAGNOSED THE PROBLEMS, AND PERFORMED THE REPAIRS QUICKLY, LEFT NO MESS. HE SHOWED ME THE DEFECTS IN THE PARTS HE HAD TO REPLACE. I HAD TOTAL CONFIDENCE IN HIM.

DRYER WAS NOT HEATING. I ASKED HIM TO CHECK ANY OTHER ISSUES. HE WENT OUTSIDE AND INSPECTED THAT THE LOUVERS WERE NOT OPENING PROPERLY AND HE PUT HIS HAND IN THERE AND PULLED OUT LINT, HE THEN SUGGESTED A NAME OF A GUY TO COME AND CLEAN OUT THE DRYER VENT. PROFESSIONAL AND COURTEOUS.

HE IS TERRIFIC. VERY PUNCTUAL AND HONEST, HE IS JUST GOOD. I WOULD NOT USE ANYONE ELSE.