Duncan Appliance Service

WHEN YOU LEAVE A MESSAGE ON VOICE MAIL THEY PROMISE TO CALL BACK WITHIN 15 MINUTES, AND THEY DO! REMINDER CALLS TO CONFIRM. PROMPT, COURTEOUS, CLEAN UP.

WOULD HIGHLY RECOMMEND. EXCELLENT COMPANY, FOLLOW-UP, AND ALL AROUND SERVICE.

DOES REALLY GOOD WORK, FAIR MINDED, AND CLEANS UP. REAL NICE GUY.

PROBABLY THE MOST PROFESSIONAL SERVICE PROVIDER I USE. FROM THE FIRST PHONE CALL TO THE END OF THE SERVICE CALL, THEY DO EVERYTHING RIGHT, WITH HONESTY AND PROFESSIONALISM.

PAST EXPERIENCE WAS EXCELLENT, BUT I COULD NOT CONTACT THEM THIS TIME, SO USED ANOTHER COMPANY FROM ANGIE'S LIST

THEY ARE GREAT! THE EMPLOYEES WERE VERY PLEASANT AND HONEST. THEY WERE READY TO GIVE ADVICE ON WHERE I COULD GO FOR REPAIRS IF THEY COULD NOT DO IT. THE PRICE GIVEN IS FOR THE HOUSE CALL.

THEY WERE VERY GOOD. A+!! THEY WERE EFFICIENT. WHEN THEY CAME, THEY HAD WHAT THEY NEEDED. THEY WERE EXCELLENT!

STEVE DUNCAN CAME OUT TO DO THE WORK. HE IS VERY POLITE AND VERY KNOWLEDGEABLE. I WOULD NOT HESITATE TO CALL HIM FOR ANY FUTURE APPLIANCE REPAIR.

THEY'VE DONE A LOT OF REPAIRS FOR ME IN THE PAST. THEY ARE THE ONLY PEOPLE I CALL NOW. THEY'RE GREAT.

STEVE IS A PERSONABLE REPAIRMAN. STEVE ARRIVED ''ON TIME.''

I PREVIOUSLY REPORTED THAT THE GENTLEMAN DOING THE WORK FOR US WAS ''PAUL''. I MADE AN ERROR; STEVE DUNCAN THE OWNER OF THE BUSINESS PERFORMED THE SERVICE TO OUR APPLIANCES. HE IS OUTSTANDING.

MR. DUNCAN WAS ON TIME, PROFESSIONAL, AND VERY HELPFUL. HE HELPED ME GET THE MAXIMUM ROOM IN MY SMALL LAUNDRY SPACE. HE HAD GREAT SUGGESTIONS AND WAS VERY KIND.

I APPRECIATED THE FACT THAT HE DID NOT JUST GUESS AT THE SOURCE. VERY POSITIVE EXPERIENCE. I WILL DEFINITELY USE THIS COMPANY AGAIN.

I THINK THEY ARE VERY GOOD. I'VE USED THEM SINCE THE 70'S. THEY ARE CLEAN AND NEAT, CAME WHEN THEY SAID THEY WOULD AND MORE IMPORTANTLY REPAIRED THE WASHER. THEY ARE FAIR and HONEST TOO.

THE ELECTRICIAN WAS TIMELY, NICE, AND PROFESSIONAL. THE REPAIR TO THE COOKTOP ENDED UP HAVING ADDITIONAL EXPENSES WHICH HE METHODICALLY DETAILED.

DID GOOD WORK, AND TAUGHT US HOW TO FIX IT OURSELVES NEXT TIME

I CALLED THEM AND THEY DON'T SERVICE MY AREA, BUT THEY WERE EXTREMELY HELPFUL OVER THE PHONE AND OFFERED TO BE OF ASSISTANCE IF THEY COULD IN THE FUTURE. THEY CALLED ME BACK THE SAME DAY AS WELL AS OVER THE WEEKEND. THEY GAVE ME ADVICE FOR BUYING A NEW ONE IF I DECIDED TO DO SO, THEY GAVE ME INSTRUCTIONS ON HOW TO TREAT MY CURRENT DISHWASHER, AND THEY ALSO RECOMMENDED A SERVICE PROVIDER WHO DOES SERVICE MY AREA.

I HAVE USED STEVE DUNCAN FOR THE PAST FIFTEEN YEARS. I AM ALWAYS PLEASED WITH HIM. HE WILL SIT DOWN AND SPEAK WITH YOU ABOUT THE REPLACEMENTS NEEDED AND IS EXCELLENT AT WHAT HE DOES.

GREAT COMMUNICATION AND DID AS HE SAID HE WOULD. REASONABLE IN PRICE.

OUR REFRIGERATOR SHUT DOWN IN THE MIDDLE OF THE NIGHT. STEVE'S SCHEDULE WAS FULL FOR THE NEXT SEVERAL DAYS, BUT WE NEEDED HELP RIGHT THEN. HE WORKED US INTO HIS SCHEDULE THAT SAME DAY AND REPLACED THE PART WITH A TEMPORARY PART TO HELP PROTECT OUR FOOD. HE THEN, ORDERED THE CORRECT PART AND INSTALLED IT A FEW DAYS LATER. HE EXPLAINED THAT WE NEEDED AN ORIGINAL WHIRLPOOL PART, SO WE'D REMAIN WITHIN THE WARRANTY PARAMETERS ON THE COMPRESSOR, WHICH HAS ONE MORE YEAR OF COVERAGE. STEVE AND JIM WORKED HARD TO GET US INTO THE SCHEDULE. THEY DIDN'T SOCK US WITH AN ''EMERGENCY'' SERVICE FEE, JUST THE NORMAL RATE. STEVE IS VERY KNOWLEDGEABLE AND EXTREMELY PROFESSIONAL. THIS IS OUR FIRST APPLIANCE REPAIR. WE WILL CERTAINLY CALL STEVE FOR ANY/ALL FUTURE APPLIANCE ISSUES. IN OUR OPINION, DUNCAN APPLIANCE DESERVES A SUPER SERVICE AWARD AND A BAG OF Mand M'S.

HE KNOWS OUR MICROWAVE, AND WHEN HE SAW THAT WE HAD AN APPOINTMENT, HE ACTUALLY SAID THAT WE DIDN'T NEED THE APPOINTMENT, WE SHOULD JUST GO BUY A NEW ONE. I JUST CAN'T SAY ENOUGH GOOD THINGS ABOUT STEVE!

HE WAS ABLE TO COME THE NEXT DAY AND TOLD US THAT THE DRIVE COUPLING WAS BROKEN AND REPLACED THAT. HE WAS DONE WITHIN 20-30 MINUTES. THE DRIVE COUPLING WAS UNDER WARRANTY AND THE TOTAL BILL INCLUDING HIS WAS TIME AND SERVICE CALL WAS $60. THAT NIGHT USED THE MACHINE AND IT BROKE DOWN AGAIN IN THE SAME PART OF THE CYCLE AS BEFORE. THEY CALLED BACK THE FOLLOWING DAY, THE SCHEDULER SAID THAT STEVE (OWNER) HE THINKS IT IS THE TRANSMISSION, SAID HE COULD COME OUT 5 DAYS LATER TO CONFIRM. IT SEEMED UNREASONABLE THAT WE WOULD HAVE TO WAIT 5 DAYS FOR HIM TO COME BACK WHEN THE MACHINE HAD BEEN REPAIRED ONLY 24 HRS BEFORE. WE TALKED WITH STEVE. WHO SAID THAT HE COULDN'T MAKE SPECIAL ACCOMMODATIONS FOR US. HE CALLED BACK AND SAID THAT HE HAD CANCELLATIONS SO HE CAME OUT THAT DAY. IT WAS THE SAME PROBLEM HE REPLACED THE COUPLING AGAIN AND THEN PROCEEDED TO TELL ME THAT I WAS RUDE TO SCHEDULER AND THAT I DIDN'T NEED TO HAVE AN ATTITUDE. THIS WILL END OUR WORKING RELATIONSHIP.

HE IS VERY FAIR AND HIS SCHEDULER IS VERY GOOD. HE REALLY RUNS A GOOD BUSINESS. IF THEY ARE RUNNING LATE, HE WILL LET ME KNOW. HE GIVES A TIME-FRAME AND IF HE CANNOT MAKE THE TIME-FRAME, HE GIVES ME A CALL TO LET ME KNOW. HE IS VERY FAIR AND HONEST. WE REFERRED HIM TO MY AGING FATHER-IN-LAW BECAUSE WE FEEL THAT HE COULD TRUST HIM. IF SOMEONE IS WORRIED ABOUT HAVING A REPAIR PERSON COMING INTO THEIR HOME, I FEEL THAT THEY CAN TRUST THIS COMPANY.

EXCELLENT WORK, VERY HONEST, GREAT PRICE AND VERY PLEASED WITH THE RESULTS. CONSISTENTLY PUNCTUAL. I HAVE USED THEM TWICE AND WILL USE THEM AGAIN.

WE HAVE USED THIS COMPANY BEFORE. AS ALWAYS, STEVE IS VERY HONEST ABOUT THE NATURE OF THE REPAIRS AND DOES NOT PERFORM UNNECESSARY WORK TO HIKE UP HIS PRICES.