Duncan Appliance Service

THE PERSON ANSWERING THE PHONE, JIM, WAS KNOWLEDGEABLE, POLITE AND EFFICIENT. STEVE DUNCAN WAS VERY PROFESSIONAL, CAME AS SPECIFIED AND EFFICIENT. WE WERE VERY PLEASED WITH THIS CHOICE FOR APPLIANCE REPAIR.

HE IS WONDERFUL, PUNCTUAL, POLITE. PRICES ARE REASONABLE.

THEY ARE A WONDERFUL COMPANY. ALWAYS PROMPT, COURTEOUS, KIND AND GREAT TO WORK WITH. THEY ARE THE BEST APPLIANCE REPAIR PEOPLE IN THE STATE! THEY HAVE REPAIRED MY OLDER APPLIANCES MANY TIMES. I HAVE ALSO REFERRED THEM TO SEVERAL OTHER PEOPLE.

THE WORK WAS DONE THE DAY I CALLED. THE REPAIRMAN DID A GREAT JOB. TOLD ME WHAT WAS GOING ON. THE PRICE WAS VERY REASONABLE. I WOULD USE AND RECOMMEND DUNCAN APPLIANCE.

HE DID A GREAT JOB. MADE THE REPAIR AND SHOWED ME HOW TO FIX THE PROBLEM IF IT HAPPENED AGAIN. HE ALSO TOLD ME HOW TO PREVENT THE PROBLEM FROM HAPPENING. HE WAS NOT ABLE TO ARRIVE ON TIME BUT CALLED TO LET ME KNOW AND SEE IF HE COULD STILL COME TO DO THE REPAIR. I WAS VERY HAPPY WITH HIS WORK and WOULD USE HIM AGAIN.

HE WAS ABLE TO COME THE NEXT DAY. HE WAS TERRIFIC, AND I WILL CONTINUE TO USE HIM.

CALLED AT 8:00AM AND TECHNICIAN ARRIVED AROUND 11:30 THE SAME DAY. THE PROBLEM WAS BASICALLY DIAGNOSED OVER THE PHONE. I WAS IMPRESSED WITH HIS KNOWLEDGE AND QUESTIONS THAT HE ASKED. THE SERVICE CALL ONLY TOOK APPROX 15 MIN. I WAS VERY HAPPY WITH THE OVERALL EXPERIENCE, AND WILL DEFINITELY USE THIS COMPANY AGAIN!

THEY DID A GREAT JOB, AND HE WAS QUICK.

WE HAD ORIGINALLY SCHEDULED THE APPOINTMENT BETWEEN 3 AND 5 PM. THEY CALLED ABOUT 2:30 TO LET ME KNOW THEY WERE RUNNING LATE AND ABOUT WHAT TIME THEY WOULD BE THERE. THIS HELPED, IN THAT I WAS ABLE TO LEAVE FOR AWHILE AND GET BACK IN TIME FOR THE APPOINTMENT. THE TECHNICIAN WAS POLITE AND CHECKED THE DRYER OUT EVEN THOUGH HE THOUGHT IT WAS PROBABLY THE BREAKER. WHEN THE BREAKER TRIPPED AGAIN, I CALLED THEM BACK ON SATURDAY, TO SEE IF THEY WERE SURE IT WAS THE BREAKER NOT THE DRYER. THEY RETURNED MY CALL ON MONDAY, WERE APOLOGETIC THAT THEY DIDN'T GET BACK TO ME SOONER AND EXPLAINED WHY THEY THOUGHT IT WAS THE BREAKER AND NOT THE DRYER. THEY WERE RIGHT.

HE IS A SUPER NICE GUY. WE'VE USED HIM SEVERAL TIMES BEFORE. WE ARE ALWAYS PLEASED WITH HIS WORK AND HIS PROMPTNESS.

THEY CAME OUT THE SAME DAY THAT WE CALLED and REPAIRED THE FRIDGE IN THE GARAGE.

VERY NICE, POLITE, CALLED TO CONFIRM. A VERY POSITIVE EXPERIENCE.

I CAN NOT SAY ENOUGH GOOD THINGS ABOUT THEM, THEY ARE VERY REASONABLY PRICED.

HE WAS VERY KNOWLEDGEABLE AND RECOMMENDED CONSIDERING A NEW DISHWASHER INSTEAD OF REPAIRING OUR OLD ONE. HE GAVE ME GREAT ADVICE ON WHICH BRANDS TO CONSIDER AND WHERE TO LOOK. I WOULD DEFINITELY USE HIM IN THE FUTURE.

THEY WERE TIMELY AND EASY TO GET IN TOUCH WITH, THEY ARE ALWAYS THERE WHEN YOU NEED THEM.

CALLED FOR SERVICE ON LEAKING DISHWASHER. WAS ADVISED THAT BEING 20 YEARS OLD, A SERVICE CALL WOULD BE WASTED MONEY - IT WOULD COST AS MUCH TO REPAIR AS A NEW ONE. WAS GIVEN ADVICE ON WHAT MODELS WOULD BE BEST FOR US.

MR. DUNCAN WAS COURTEOUS and PROFESSIONAL, HE ARRIVED ON TIME and I WAS QUITE HAPPY WITH THE PRICE. HE EXPLAINED WHAT WAS HAPPENING and FIXED THE PROBLEM. HE EVEN BROKE UP and TOOK ALL THE ICE OUT OF THE BOTTOM OR OUR FREEZER and CLEANED EVERYTHING UP, SOMETHING I HAD NOT EXPECTED. BY THE TIME I CAME BACK IN TO PUT THE PULL OUT BASKETS and THE ICE BUCKET BACK IN THE FREEZER, HE HAD ALREADY DONE THAT FOR ME. HE EVEN MADE SURE OUR FRIDGE WAS LEVEL, AND SWITCHED ONE OF THE DOOR STOPS THAT WAS ON THE WRONG SIDE (WE CHANGED THE WAY THE DOOR OPENS WHEN WE MOVED TO OUR CURRENT HOUSE.) I WAS VERY PLEASED.

STEVE DUNCAN SHOWED UP ON TIME, WORKED INCREDIBLY FAST, AND DIAGNOSED A PROBLEM WITH THE WASHER THAT HAD US ALL STUMPED. HIS METICULOUS INSPECTION OF THE UNIT FOUND A LOOSE WIRE THAT HE QUICKLY RECONNECTED AND MY WASHER WAS WORKING AGAIN. WE WERE SO PLEASED WITH HIS WORK THAT WE ASKED HIM TO SEE IF HE COULD FIGURE OUT WHY OUR DRYER WAS BUZZING. HE QUICKLY FOUND A SWITCH THAT WAS MALFUNCTIONING AND PROMISED TO RETURN THE NEXT DAY WITH A PART TO REPLACE IT. HE DID SO AND NOW MY WASHER/DRYER ARE PERFECT. MR. DUNCAN WAS VERY PLEASANT AND PROFESSIONAL, AND I WILL CALL HIM IN AN INSTANT THE NEXT TIME WE NEED HELP. DEALING WITH HIM WAS LIKE DEALING WITH YOUR FAVORITE UNCLE. HE JUST MAKES YOU SMILE WHEN YOU'RE AROUND HIM!

VERY CLEAN AND PROFESSIONAL. NICE TO TALK TO, AND EXPLAINED EVERYTHING WELL. WILL DEFINITELY HIRE THEM AGAIN IF I HAVE ANY OTHER PROBLEMS.

HE WAS VERY PROMPT, POLITE, AND PROFESSIONAL.

MADE TWO TRIPS; DID THIS ON AN EMERGENCY BASIS BECAUSE WE HAD A HOUSE FULL OF WEDDING GUESTS. WONDERFUL SERVICE, PUNCTUAL, TRUSTWORTHY, AND COMPETENT.

JOB 1: THEY FOLLOW UP IN SCHEDULING APPOINTMENTS ON TIME AND DO GOOD WORK. JOB 2: CALLED BACK SEVERAL HOURS AFTER I PLACED THE INITIAL REQUEST ON A SUNDAY! CAME MONDAY MORNING AT 8 AM. FIXED PROBLEM. HAVE USED THEM SEVERAL TIMES. EFFICIENT AND DON'T OVER CHARGE.

WE MADE THE APPOINTMENT AND GOT A FOLLOW-UP CALL TO REMIND US OF THE APPOINTMENTS. ARRIVED ON TIME, FIXED PROBLEM. HOWEVER THE NEXT DAY IT WAS STILL LEAKING. WE CALLED BACK AND THEY SCHEDULED A TIME ASAP AND CAME OUT AGAIN, AT NO ADDITIONAL CHARGE AND FIXED THE PROBLEM.

TOP GRADE A WORK AND SERVICE. THE KIND OF INDIVIDUAL ATTENTION AND SERVICE THAT CAN ONLY BE OBTAINED BY OWNER OPERATED, SMALL SERVICE COMPANY.

THE REPAIRMAN ARRIVED ON TIME, WAS VERY PROFESSIONAL AND COMPLETED THE WORK IN A TIMELY MANNER. I HAVE HIRED THIS COMPANY TO REPAIR MY DISHWASHER IN THE PAST. I HAVE ALWAYS BEEN PLEASED WITH THEIR SERVICE AND PROFESSIONALISM. I WOULD NOT HESITATE TO CALL THEM AGAIN.