Bedell Home Services

I find them to be fabulous. They are wonderful with old house plumbing. It is really difficult to find people who are good with old houses and plumbing related to that. That job is really tough, and they do it very well. They are so good that I have recommended them to others, and they all have the same thing to say about Bedell. They have done things which other did not want to touch. They have been wonderful. I rate the very high overall.

After having problems with my sink draining slow, as well as backing up when the dishwasher was running, I contacted the company. On the phone we discussed what was occuring, and I also mentioned that my disposal had been broken for some time. It was felt that since the was only a back up on the garbage disposal side of the sink, that there was probably a blockage in the area. I decided to have a new disposal installed. Doug arrived promptly at the scheduled time. When he went to turn off the hot & cold water under the sink, he found and showed me that the hot water turn off was spinning, but not turning off the water. He replaced the turn off on the hot water side, and then installed the disposal. After running lots of water in the sink, and running the dishwasher we found that the problem was resolved. Doug was very pleasant and helpful. I told him that I was anticipating have my counter and sink replaced, so he left me some information regarding that.

I am pleased with the result. I'd been told in the past that it was not possible to put a shower in this bathroom. The plumber seemed to know what he was doing, and he worked hard to make me satisfied with the result. Because the tub had previously had a 2-handle faucet and we were changing to a 1-handle faucet, the tile around the tub had large holes that needed to be covered. Originally this was going to be with a oval metal plate, but some unexpected damage to some tile made this not a possibility. I was pleased with how this was dealt with: The plumbing company immediately called a very experienced tiling company, and a representative came by that day to work with me. (I pay for the tile work, but I don't feel this is unreasonable considering the situation.) The plumber kept me informed of what was going on and showed me where things were challenging and allowed me to understand and contribute to his decision making.

Friendly company allowed me to re-schedule my first appointment after a last minute conflict on my part. Arrived exactly on-time for the new schedule and checked what was to be done. Brought in all the equipment, performed the location in a fast and efficient manner and marked the location, all the while describing what he was doing for my benefit. Cleaned up and put everything back in its place. Price was at the low end of their phone estimate range. Plumber was neat and polite and friendly. Highly recommended after a great experience.

We were having flushing problems with our upstairs toilet. We called Bedell Plumbing yesterday, and today we have a new toilet even though this was not an emergency call. This is not the first time we have used Bedell Plumbing, so we knew we would get great professional service at reasonable cost. In the past they have installed a water heater, snaked out the sewer line, installed a garbage disposal. All with superior service.

They were good overall and I will use them in the future.

Hot water heater was not heating--electrical problem as it was tripping my breaker. I was preparing to have the entire water heater replaced, but the technician said all I needed was a heating element. everything else checked out on it. I appreciated the honesty. He could have easily just said it needs to be replaced and sold me a new one. It saved me $450. And the work was done with 4 hours of my initial call. I had a hot shower that evening!

VERY BADLY. Initially they were very responsive, professional and gave me a reasonable quote of $3250 (this included a $250 Angies List discount) and sold me on the minimal damage they would do to my yard since they owned a boring tool and would not need to did a trench through my yard. When they came out to do the job a day or two later with a small machine to dig a new hole for an outside water meter pit they said they could no longer do the job, needed to come back in a few days and then more than DOUBLED the estimated price to a maximum of $7500. (Worst case scenario). I was very confused on why the number they quoted when they accepted the job more than doubled but the person who mans the phone is very smooth and gave many reasons including an error in the initial assessment of the pipe size required and the amount t of work needed to complete the job. I am not a plumber and trusted this company; I work and already had taken 2 mornings off work to get the job going and trusted this "worst case scenario" would be minimized since they seemed to honest. The came back a few day later with an 18 TON CRANE Digger to dig a small 3x3x5 water pit hole in my front yard and then proceeded to try and route the machine through my 50 year hold hemlocks hedges along my front sidewalk landscaping!!!!! They had not even started digging the hole and already knocked off 5-6 limbs, and put a permanent hole in my row of trees. I ran outside, halted the work, and redirected them to dig the hole from the driveway side of the yard which would only do minor sod damage. The machine operator promised me he would only "scrape" a few limbs - I insisted he stop and he then proceeded to knock of 5-6 more limbs trying to back the machine out through the hedges. This is a company I picked because they said they would do minimal damage to my yard due to having a boring tool and they thought it would be OK to permanently damage by trees - They said -Don?t worry they will grow back. I am a Master Gardener and they caused a permanent visible damage to the front view of my house. They said most people prefer their trees to be damaged vs. their lawn and that all Plumbing Jobs cause a little bit of damage that they a re NOT responsible for. At no time did they tell me there would be any tree damage or give me a vote in tree damage vs. a bit of lawn damage. After they move around to the driveway side they proceeded without problem - only a bit of sod regalement would have been required if they has done the job from the driveway side. I am sick that they permanently marred one of my historic trees and did not even acknowledged my concern or offer any kind of compensation. I was so concerned over the common since of how they approached the job, I took the ensure mooring off to supervise the crane operator. When they finished the water put hole they did not even bother to level out the dirt around the new water meter access port. The left a huge pile of dirt - I was sick when I came home that night. They did the job in one day, damaged my trees left mounds of dirt in my yard and left an unitemized bill for $7500. I believe they were taking advantage of a woman who lives in a nice neighborhood and would advise anyone using this company to get a second quote before suing them. They sucked me in with a low quote - saw the urgency of the job and then more than doubled the job. After they dug the water pit, they then told me there was good news - which the pipe leading into my house was so large they did not need to bore a hole - they could simply push the new plastic pipe through the old galvanized steel pipe. Good new was nice because I had assumed that this meant the 7500 worst-case scenario would go down. Wrong they still charged me all $7500 for one day's worth of work. The did have to come back out a second day bit only because they failed with water company's inspection of the hook-up. I asked them why the used an 18 ton crane to do a 3-3 hole in my yard and they said it is because they need that size machine to dig the hole in the street. I asked them why not bring both a little digger along with the big machine to minimize the damage to my yard and they gave me a blank stare and said most people do not mind a bit of "tree damage" This company is very smooth so I was advised to ask for an itemized bill, which they have still not provided, but now they now state the total was more like $8300 and they lost money on the job. They said the had to charge me for renting then equipment when the first day on the phone they told me they owned all their equipment. I had idea a company could be so sloppy, dishonest. I feel so totally taken advantage of this is the fist time I have issued a report on Angies List in the 10 years of renovating an taking care of this beautiful home in Meridian Kessler. They had to dig a hole in the street to connect the main and did not finish the asphalt. When I asked them about this, they said they would come back in the spring and "patch it up" but still required payment in full even though they have not finished the job. Please do not sue this company - more than one when they were trying to justify the 7500 they changed their story on how they would do the work, what equipment they owed, how much it would cost, the Angies List discount "disappeared in the revised estimate", how they would perform the work and never ever disclosed any damage would occur to my trees. I have still not received the itemized Bill and have no idea how to remedy the claim that I owe them this money. I am more than willing to pay for good work done but they people took advantage of me and ruined my beautiful trees along my front sidewalk. The reason I first picked them is because they said if required they owned all of they own equipment including a boring tool that would leave no damage to my property and offered a 250 Angies List Discount. This appealed to me since I have seen may homes in Meridian Kessler with a trench through their yard die to the same repair.

I will definitely call them again! They were here on time and got the job done in the time frame and cost estimate they stated in the beginning.

They came out for the water heater on an emergency basis, and replaced it right away. They also found a problem that we had had since we lived in the house that had caused our water heaters to go out, which we really appreciated. They did an excellent job and we would absolutely use them again.

Overall, it was a positive experience. We were upset to find our old water heater leaking, but Jay Bedell (hope I have the name right) was very calming and walked us through turning it off to stop the leak. The next day, they installed a new water heater, and upon discussion, we added a device that manages the water pressure (possible reason for premature failure of the previous unit). About a week later we learned that the installation did not meet the building code. Again, Bedell was patient with us, and resolved the issue to our satisfaction at no extra charge.

My husband did not understand why we had to pay to snake the line twice. They explained that the clogged pipe, when the septic tank was emptied, responded to a vacuum and filled with debris again. We liked everyone involved but with the septic tank pumping, it was a $750 weekend. We had no choice. We had to have our lines cleared and the tank pumped. The technicians went above and beyond to dig up the lid and show us how full the tank was. We are getting sewers in a few weeks and we are entertaining a bid from Bedell to hook up the line to our house.

It was excellent. They did ten houses on the block. We were able to get a reduced rate, because they had so many houses to do.

I really appreciated the time he took to come out.

He came over right away and fix it.

Their response time was quick. When I called, they could have sent someone out right away. The work wasn't an emergency and it would have been an after hours visit, so they came the next day. They were efficient and very knowledgeable about what they were doing. The price didn't seem to be bad at all. I will use this company again in the future.

We are very happy with the quality of their work. We had a slight misunderstanding but they resolved it, and I would certainly use them again.

The work went fine. They were easy to get hold of and they came out promptly. They were really reasonable in their time and rates. I was happy with them. They had the most reviews online, and the reviews were consistently good. I would rate them highly and would use them in the future.

Their price seemed much to high. He said I needed to install a new sump pump in my crawlspace, replace my water softener(which I just replaced in 2003), and quite a bit of other work. I ended up going with another company to complete the work.

They were thorough and very quick to respond. They were very professional, as well. I would definitely be willing to use them again in the future.

We were first introduced to Bedell Plumbing on a Sunday when we awoke with no water. I called numerous plumbers in the phonebook that advertised 24 hour service, but what they actually meant was that they answer 24 hours (they don't necessarily send anyone out on a weekend.) I spoke to Jay at Bedell. He sent someone right out to fix the switch & gauge on our pump. The technician was very polite and extremely knowlegeable in his area of expertise. While he was at my home, I inquired about a new water softener. When the technician arrived to install the softener, he was exactly on time. The tech said that when a customer expects an 8am appointment, it means that the tech is at the door at 8am. I was very impressed. The tech took special care to put down tarps to protect my laminate floors. When the job was finished, he cleaned everything up. Jay also gave us needed information on how to get the most out of our new softener. They gave us 200 lbs of free salt also! We were so happy with their previous work that we hired them to put in 2 handicapped toilets. We needed ceramic tile (in our downstairs bathroom) replaced. We also wanted a permanent shower curtain rod put up. Bedell Plumbing was very easy to work with. We received very good estimates on everything we wanted in a timely manner. Overall, we are extremely pleased with their work and we will definitely call them with our next plumbing problem!

I was not home for the service, however my wife said that the service went fine. They came out on time. The price seemed to be high. The repair has worked so far. I would consider using them again in the future.

They seemed to have good ratings, so we went with them. The experience went well. We liked them. They are also in the process of redoing a shower for us.

It was a great experience. They worked with us to figure out the best overall solution to the problem. They were very knowledgeable about our options. The work was performed professionally and completely.

They were good. They did a very good job and they explained what they were doing. I will grade them high across the board.