Byron met me at the door when I first came to visit the showroom. He was friendly and helpful, listened to me explain my situation (fixing up the house in preparation to sell), and then showed me good options. He patiently explained different types, prices, and levels of quality. Selection, and specification was super-easy, and scheduling was trouble-free. I was on the phone a few times with Byron, Greg, and Russ, who were consistently friendly, patient, courteous, and professional. The removal and installation teams were punctual, quick, proficient, and professional, and got the work done right on schedule. My house looks GREAT. Everyone that visits me compliments the color and feel of the carpet, and the look of the hard floor in the entry way, kitchen, utility room, and bathroom. The entire team went the extra mile time and again to ensure I was satisfied with the work. What a pleasure to deal with these guys. Start to finish, it was a great experience, and worth every dime. I can't recommend highly enough.
Description of Work: I had hard floor and carpet installed in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jackie O.
05/2017
5.0
carpet installation
+ -1 more
It went extremely well. The carpet was delivered when it was scheduled the installers were friendly and professional.
Description of Work: I had a bedroom carpeted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575.4
Ashrith V.
06/2015
4.0
carpet installation
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$1,700
Julie M.
06/2015
5.0
carpet installation
+ -1 more
unknown
Description of Work: Did some re-installing of carpet in a small spot for me
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Karen F.
01/2013
5.0
carpet installation
+ -1 more
Project went very well. Was and still am pleased with the carpet.
Description of Work: Needed carpet replaced throughout our house. They were the best price for the carpet I wanted, nylon frieze. Now almost 4 years later and we are still happy with the carpet. It has held up well with 3 kids and a dog. The installers were professional and they were so fast at ripping out the old carpet and the installing the new, it only took the a day and a 1/2 for the whole house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Dan B.
02/2012
5.0
carpet installation
+ -1 more
Initial installation was not acceptable, as the installer had mismeasured the centerline and the tiles were out-of-parallel to the wall. The store owner, Byron, was contacted and he assured me that he would send the installer, a subcontractor, back to assess and correct the installation. He did come back, but did not agree with the need to reinstall. I contacted Byron again, and he said he, himself, would be out to look at the work. When he came, he had another installer and an extra box of carpet tiles... The take-up and reinstall was done the same day. Note: I never felt the need to become assertive, nor was Byson ever defensive. The way I see it, any vendor can and will make a mistake. They way they handle such mistakes indicates the real quality that they offer. Hoosier Carpet Outlet handled this with class.
Description of Work: NOTE: Vendor is now called Hoosier Carpet Outlet. Recarpeted basement with commercial carpet tiles. Two rooms. Installed vinyl lay-flat in the bathroom, and 3 transition strips.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
CARL & Carolyn H.
12/2010
3.0
carpet installation, flooring contractor
+ 0 more
Linoleum that they installed was not done correctly. We had to have someone else come in and repair it. They were friendly, but not very professional. We also do not think we were given a good/special price, could?ve gotten that price anywhere. Overall, it was just alright.
Description of Work: Purchased and installed carpet (3 bedrooms) as well as linoleum in a bathroom.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
TERRI B.
06/2010
5.0
carpet installation
+ -1 more
Hands down, Indy Carpet Outlet had the best price for the carpet that we were looking for. With 2 dogs, a child, and a limited budget we needed something stain resistant, long lasting and affordable. My parents referred us to Indy Carpet Outlet and we were pleasantly surprised. Not only were they the best price but they were also the most knowledgable and friendly. Having a 3 year old running around, touching everything while they are trying to show us carpeting can be quite trying. However they did it with a smile and lots of patience. After taking the samples home, some unplanned out-of-town emergencies happened yet Indy Carpet Outlet was very understanding about re-scheduling (multiple times) our in-home estimate. Indy Carpet Outlet listened to our carpeting concerns and matched us up with a great carpet. The installation went extremely smoothly. Since we were doing 2 of the bedrooms in a different color, and with the normal disarrangement that goes along with moving everything out of rooms, they agreed to do the installation on different days. With very little fuss, they installed the family room, hallway and 1 of the bedrooms one day; and a week later came back to do the other 2 bedrooms. Even during installation they were wonderful in helping us move furniture back and sweeping up after themselves. It was a totally wonderful experience and the carpet is perfect. Within 2 days of installing it, my daughter spilled red juice on the family room carpet. As promised by Indy Carpet Outlet, it came up without a problem and left no stain. I highly recommend Indy Carpet Outlet and look forward to using them again in the future.
Description of Work: We bought carpet and had them install it in our family room, hallway and 3 bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Mike S.
06/2010
5.0
carpet installation
+ -1 more
They did a wonderful job. The house took 2 days to complete. They did a wonderful job and cleaned up after themselves. This is the second house we have had them do and we'll have them do more if they need it.
Description of Work: Whole house carpet tear out and new carpet install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Cliff C.
02/2009
5.0
carpet installation
+ -1 more
These guys(Tom & Mike)were referred to me by Indy Carpet Outlet. They were very professional, showed up on time and did a great job!! Will definitely use them again or refer them to others.
Description of Work: Repaired 3 carpet seams for me(one on a corner; one in a closet and one in a doorway). Also, tucked in carpet inside and outside of one room and in the closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
SANDRA F.
01/2009
5.0
carpet installation, flooring contractor
+ 0 more
The estimate was the correct amount, they arrived on time did a good job. Everyone from the showroom to the installers were friendly and very knowledgeable. All my questions were answered and any small problem (spot on carpet) was taken care of same day. Would use again.
Description of Work: Installed carpet and flooring in kitchen, bathroom and sunroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Julie M.
10/2008
5.0
carpet installation
+ -1 more
I called Indy Carpet Outlet to get the name of a serviceman who might be able to re-attach my carpet after a leak in my refrigerator. Indy Carpet Outlet was very responsive and gave me 2 names and numbers to call. The first one came out within a day or so, replaced the pad and re-tacked my carpet. Then they moved my refrigerator back and reattached the icemaker. I feel like I got a real deal even though they were only here for about 10-15 minutes.
Description of Work: Replaced pad and re-attached carpet in kitchen and living room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Jerry and Jennifer L.
11/2006
5.0
carpet installation, flooring contractor
+ 0 more
Owners were very knowledgeable on carpets and helpful in helping us choose the right carpet for our needs. We purchased quality carpet for master bedroom and walk in closet.
Description of Work: Purchased 44 yards of carpet and pad.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation
FAQ
INDY CARPET OUTLET is currently rated 4.8 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM
INDY CARPET OUTLET accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa