Amruss Inc Home Improvement Company

Ira was a little late, but she was very thorough and efficient. Also, very friendly and smiled a lot.

On 6/7/2016, Amruss came to pick up my screens for repair. Supposedly, when the work was completed, the screens were left outside my basement door in the front of my house when I wasn't home, Until I contacted the company to ask where my screens were, I was unaware that they had been dropped off. I have not seen them and have contacted the company at least a half a dozen times. One gentleman has called me back and has had various excuses about the owner being out of the country, the delivery person being in the hospital etc. All this may be true, but at this writing, it is 7/25/16 and I still do not have my screens nor has there been any offer to replace the lost screens. When I call the company number, no one answers. If it goes to voice mail, the mailbox is full. Needless to say, I am quite upset. These screens were for very large windows and would be costly to replace. Amruss needs to take some responsibility and do something about this.

Went great; very pleased. Very competitive pricing, fast scheduling (even with delays due to weather), good quality workmanship, consistent and helpful communications. Deck and pergola were built new May 2015, cedar outdoor furniture's at least 20 years old and had mildew, dirt, lichen all over it -- unusable. Looks like new, now.

We purchased a deal for two hours of power washing. In my comments, I indicated as desire to do the work ASAP (we were preparing our house for sale) and I received a quick phone call with an appointment that weekend. When they arrived there was a moment of concern, because the 2 hours was one hour with two guys working simultaneously, but we only had one outdoor water connection. But my husband found a way to run a second water source through a basement window. They did a nice job and the area looked much better afterwards. We even got a follow up call to be sure we were happy with the service. I would certainly use them again.

George was quick and friendly. Got right to work and did a great job. Will definitely use again!

They did a decent job, but they failed to do all the windows, and although they promised to return to do the windows that they didn't complete, they never returned our calls. I'm going to sue them because 20% of the windows weren't done, and I didn't notice until I carefully inspected later. it is amazing to me that these guys didn't even bother to return the calls.

They did a great job, they were on time and polite. I have no complaints at all!

Very well. George was on time and went back over certain areas of the windows to clean some details at my request.

Where windows were cleaned, was well done. However, he didn't get every side of every window and missed cleaning some frames until I brought him back into house. Did not clean/vacuum up debris from frames, instead just brushing it onto our floors and furniture and leaving it there. Very disappointed for the cost.

They arrived 1 hour late, no phone call, no explanation. While power washing the siding, they used the hose on my windows, something I did not ask for. In the process, they damaged a brand new window screen on my kitchen window that had just been replaced the day before. Also, they peeled all the paint off my window trim. They were not supposed to use the power hose on my windows, and they didn't ask. Then they were power washing the deck and said they were finished. I went outside to look, and the old paint was still on the deck. They said they could not power wash my deck, and that they could come back to scrape it off for approximately an additional $600 bucks. I declined. I called Izabella and told her about the window screen. She said that the guys could fix it. But he didn't fix it when I asked. He said he could come back another day to fix it. Then they just handed me the bill and left. 95$ for the deck power washing, which didn't get done. $90.00 for the siding. I had my handyman come and take a look at what they did. He said that it was B.S. He went down and scraped the paint off the deck with his fingertips. He told me that they screwed me, and either they didn't have the appropriate equipment for power washing, or they were just lazy and didn't want to do the work. I trust my handyman's opinion, and I believe him. I am ****** off. I want all my money back.

It was easy to schedule the appointment. The worker showed up promptly and performed all work efficiently. He was polite and left no mess. I would gladly use Amruss again.

This was a bad experience. My wife and I purchased a window screen repair package on Angie's List. We scheduled the appointment and they showed up on time. They took our screens and gave us a quote for window washing, which included cleaning out the window jams. We purchased the window washing and let them do their work. After they left, we noticed that they didn't clean out the jams as discussed, and they didn't clean one of our windows. This wasn't a huge deal, just a little bit annoying. The real issue started when they returned our screens a week later. All of the screens had been put on too tightly and caused the frames to bow inward in the middle. This left large gaps between the edge of the window and the screen. They also repaired a screen door that that had the same issue. They tried to wedge all of the window screens and the door back in and tell us that everything was fine. The gaps in the windows were huge and the screen door wouldn't slide. We ended up asking them to take everything back and repair it correctly. Another week later, we hadn't heard anything, so we called. They told us that one of the installers had our screens on his truck and that he was in the hospital. I don't know if this was true or not, but it sounded weird. Why was he was driving around with our screens, and why they wouldn't send someone else instead? So we waited.... A few days later they called and said they could be at our house on a Friday. I tried to change the appointment because I would be at work. They only wanted to do it that day, so I ended up having to use a vacation day from work. When they showed up, they put our screens back in. They were still slightly bowed, but much better than before. The door still had issues and the worker wanted to just leave it as is. We had to confront him and tell him that it was unacceptable to have a door that wouldn't open or close. Eventually he agreed, took the door back to his truck, worked on it for 20 minutes and mostly fixed it. We were so tired of arguing with them, that we said it was good enough. Then we noticed tree sap all over the new screen door. The worker said something about the screens sitting under trees at their shop. He tried to remove the sap, but it wouldn't come off. He didn't offer to fix it, and we were so fed up, that we just let it go. This was a terrible experience. The work was very poor and they gave us pushback on doing it correctly. I do not recommend working with this company.

They were able to come early & called ahead to confirm. very punctual & professional. He did a thorough job and explained what he completed after the job. Well done!

They did an excellent job. Well worth the money.

Everything was fine. No complaints. Thank you.

Picked up three screen doors on Friday, June 24 about two hours late, claimed flat tire. Said my screens would be done in about a week. I emailed one week later on Friday July 1 to find out where my screens were and was told they were sorry but promised they would be delivered the following Wednesday July 6. Never showed up. Emailed again on July 6 asking when my screens would be delivered or even if they knew where my screens were. I was told sorry again and that there was an emergency in the office and a technician had surgery but they would be delivered Friday July 8 between 12-2. At this point I'd had enough and asked for their address so I could pick them up myself. They're in Buffalo Grove - too far away from Bartlett, told them to go ahead with delivery on Friday July 8 between 12-2. They responded with a new delivery window of 2-4. I e-mailed back to be at my home 12-2 no failure. I also called the office - no answer. Still not delivered Friday July 8 at 2:00 pm and no communication from this vendor. I just e-mailed them again at 2:15 and I got another excuse that the technician has a flat tire. Called the office, no answer. This company has my money and my property, if still not delivered today it will be considered theft. These guys are the worst. Do not use them. Angie's List needs to drop them.

The service person came promptly around 9:00AM and gave me an estimation for gutter, down spout and outside window cleaning. I accepted the price even though it came out more than two times of their promotion price. The explanation was we have more windows. It was OK. I accepted the price and insisted I need high quality work than cheaper price. The service guy told me he would come back after couple of hours to do the job. By the noon I did not see him and called the company. I learned he went to another job and came back to me around 3:00 pm. It was fine to me. The guy came back and completed the job for more than two hours. Because I was wondering how he cleaned the down spouts, I talked with him and learned he would use water flow to clean them up. However, I did not see water, neither hear water flow during the service. Next day I looked the portion of cleaned gutter. They were not very clean as I expected. They were basically free of leaves, but were with lots dirts filled in gutter. Because I kept wondering down spouts and decided to call the company next day. Guess what after I called them for a week they never picked up my phone and left me only one voice mail.

They did a really nice job. They were very responsive in scheduling within a tight timeframe. The crew arrived ahead of schedule (after calling to let me know, much appreciated) and did nice work.

They repaired two screen doors and two window screens. I removed the items ahead of time and the service included pick up and return delivery at no additional charge. The work was done fine and took about a week. I would recommend them.

I purchased the deal through Angie's List. Scheduling was seamless and they showed-up the next day to do the job. The gutters hadn't been cleaned since the fall so they were jammed with leaves. Amruss did a great job. I will hire them next time.

Great , even called to see if they could come early. George was polite, efficient and friendly.

no problems, had to ask for a few touch-ups

Provider emailed us 1 week after purchase, blaming "new Angie's list system" for the delay & apologizing that they were booked for the next 2 weeks. We immediately responded that the 2 weeks could be accommodated. One week later (5/11/2016), we asked for an appointment the week of 6/24/2016 and reconfirmed the address as provider requested. On 6/3/2016 (for a deal purchased 5/4/16), having received no response, we asked for status and indicated we could accommodate the 1st 2 weeks of July if necessary. Three days later, we received a response: “We apologize for the delay! We had some changes in a company. Will send her [your wife] possible dates the first thing in the morning tomorrow. Thank you!” But the next day (6/7/16), we received a response that still had no possible dates. It said: “Please, let us know if you have available parking near your place by any chance. My cleaning ladies refuse to go to Chicago (we are located in Buffalo Grove) because of traffic and parking issues. Also, please, confirm your address and we will schedule your appointment. Thank you!” Our Chicago address (BTW, we live in a nice area on the North Side) was supplied when we bought the deal & reconfirmed weeks before. The provider’s deal had no geographical restrictions, and we were stunned by the response. If the cleaning ladies refuse to go to Chicago, were they going to send the accounts receivable team to clean our home on a date they never provided? Communications were slow, unprofessional and totally unsatisfactory. Inability to schedule the work after several promises to provide dates was also unsatisfactory. We are done with this provider.

These guys do it all. Punctual, professional and really good. Very complete job with the power washing on concrete that probably hadn't been touched in a while. The screen door replacement was almost an afterthought. I saw the wide array of categories they perform on their business card and asked them about the door. Not only did they remove the door, they took it back, replaced the screen and then delivered and reinstalled the door. These guys are great!

The vendor was not able to come at a time that was convenient for our family, but came by when we had another trusted contractor at the house. Three weeks later, I hadn't heard anything from them with regards to the doors. I had to reach out to ask where they were. They brought them back a few days later, again only available during business hours which is not convenient for two working adults, but did not reinstall the doors, which was another $99 hassle to my husband. We also couldn't tell which door belonged where. The doors were re-screened and the price was low, but it was just a fair experience/effort.