The Illuminators Outdoor Lighting

Great no problems

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Good job, removed the unreliable 'clips' that caused the problem, & wired the lights directly to the line using wire nuts / tape. They've been working ever since.

I first became aware of The Illuminators from an Angies List coupon last year. I contacted the company and Joe was quick to respond. We ended up not doing the work until this year and the company had kept my information to get started with an estimate. Nick came out to the house and spent 1 hour discussing the options and drawbacks; he is very knowledgeable about outdoor lighting. I liked the products, process, follow-up, night time assessment and maintenance option with this company. The price was fair for the work and so I signed the contract. We had no trouble getting the job scheduled and Nick was here on time and ready to go. In the heat of this summers July, Nick worked non stop for just short of 8 hours and got the job done. He discussed the final installation and told me to contact them after a couple nights and schedule a night assessment if needed. Payment for a job well done. The wires were buried and my lawn and landscaping did not even look like Nick was there. I was not happy with a couple lights at night, so I did not even have to email because in 2 days Joe followed up to ask how everything was and I told him we need a night time adjustment. No problem, in 3-4 days Nick was here at 9:30. Perfection! the job was complete andlooks great. Customer service seems to me to be a big priority to Nick and Joe.

Nick and his partner showed up on time and started working right away. Installing the post lights required grinding several of the posts so that the light would fit. Nick and his partner went non stop for about 12 hours installing the deck lights, digging trenches for the wiring, running wires in the basement to the circuit box. The finished project was very professional and very neatly done. They cleaned up afterwards and all the neighbors narveled at the finished project. I plan on doing some more outdoor lighting in the future and the Illuminators will be my first choice.

I think the fact that Nick specializes in outdoor lighting was what made this all go as smoothly as it did. But he also does indoor lighting as well. We'd had several goes at fixing a time as had a lot of schedule clashes, but he worked diligently to make sure he got here before the ground froze. He and Rich were punctual, explained everything, and I would most definitely use them again.

We were very unhappy with them. They lowballed to get us to sign the contract. They didn't listen to one of my specific worries because I wanted to make sure I had enough power on the main box and I wasn't sure they gave us enough lights and they assured us they would come back and fix whatever we needed. When they came back and took all the notes and everything they tripled the price. I was very upset so I wrote a letter and emailed them. They took all my comments and held them against me. They said I didn't want the lights shining in my face from the fence. I told them I was concerned on the height. I had done my own research and found they didn't give me a box where lights could be added as I had requested originally. There were different brothers that I spoke to. We were very disappointed that we were left with a project that was half done and didn't even have a box that would not even accommodate putting higher watt bulbs in all the lights. They offered to come and put an additional box and charge us for the box and the additional time to do it. We thought that wasn't fair because they had originally given me the wrong size box. Both brothers were very nice to work with but they changed midway through the project. They were very deceiving because they shot us one price and then changed it. There was no disclosure upfront that adding more lights would cost more so we felt like we were taken which upset me. The work is still not done. They were very polite until I started calling them and then they wouldn't call me back. They were pleasant to deal with at the beginning. They said that I didn't say I wanted the other things which I always want to know up front. I didn?t get what I wanted. They turned everything around that we had said. They did come when they were hoping to get the project. I don?t know if they realized they lost money on the project and were trying to get their money back. They gave us the wrong box based on the quote they gave us. They kept telling us not to worry about and that they would come back. We've never had this with other contractors that we have dealt with. It was around $1,000 more for the additional box and work. They made it cost prohibitive to complete the project because it was more of the same that we had bought. They had initially said that it doesn?t have to be correct the first time. They said they would come back and light up my yard. The gentlemen told me that there wasn?t a bigger transformer. It was never mentioned to me. They never suggested that there was a larger transformer. When I added lights and wattage, I figured out that my transformer would not even do what I already had. They made a mistake on the addition and never mentioned the transformer. They came back and said they mentioned it, but I did not want it because of the cost which is not the case at all. I never finished the project because of the way the situation was handled. They decided to charge twice as much for the same items.

I initially called the company to see if they deal with gas lamp posts. They informed me that they do not but have converted many from gas to electric. I had them come out to provide a quote for the conversion. The initial contact went well and they were very flexible with scheduling for initial consultation. They even came out on a Sunday to look over the job. Even the person that came out to do the initial consultation was very nice and thorough with explaining different options. At the consultation I was provided a rough estimate for the number of hours and cost of materials. I was told I would receive a more accurate and final quote in a about a day. 4-5 days after not receiving the quote I contacted them to make sure the quote had not been lost and they said they were pulling together the material list and would get the quote to me by end of day. They did provide they quote that day but it was not what I expected. Their final quote was 46% higher than the rough estimate I was given at the consultation (didn't they tell me they've done this before?). Also the only details that were provided on the quote was one line item LABOR AND MATERIALS. We emailed back and forth as I was looking for further explanation of the 46% increase. Each time I requested a better breakdown of the labor and materials. They would not provide me with any details. The only responses I received were 1. The materials list is too long to provide 2. If you want quality it costs money 3. The original estimator should not have provided me with a rough estimate because he does not write the quotes thats the job of the sales person. 4. Their final price is competitive Now mind you I am not one to shy away from paying for quality work. As a customer I just wanted to know where my money was being spent. I was a little confused as to how they were able to put together a detailed list of materials when no measurements were ever taken. To be honest I probably would have paid the final quote number had they been willing to explain and roughly break down the labor time and some of the more costly materials. After 3 emails back and forth I decided it was enough and I was going to find someone else to do the job.

The technician did a perfect job and got it all done in just two hours. He checked each of the 3 systems' fixtures--20 in all--to see if they were getting power, rewired them when necessary, checked the transformers, replaced burned-out bulbs, removed all the unreliable Malibu connectors and hard wired each connection, and even re-staked every light so they are straight (not an easy task in rock-hard sand along the brick walk in the front yard). He didn't try to sell me an expensive replacement transformer for the one (out of three) that wasn't working after he asked if I was comfortable replacing the box myself with one from Home Depot, which I am. I couldn't be more pleased.

My wife and I purchased our first home which had a Landscape Lighting system that lights up the house, driveway, and pathways. We did not know anything out how to maintain or repair anything related to this. We reached out to several folks and the Illuminators responded immediately with interest and desire to help us out. They came out and fixed lights that had shorted out over the years, changed bulbs, and educated us on the system. They even used bulbs that we had already in our possession left by the previous owners which saved us $ for this work. They were professional and helpful from the beginning and we will be using them for any future work related to this system. Joe and Nick both were great to work with.

First let me say, The Illuminators Outdoor Lighting is a very professional and pleasant company to work with. Initially, I met with my lighting designer, Nick, and together we formulated a unique lighting design for my home and landscaping. Nick was really easy to work with and offered many great suggestions that I did not think about before our consultation. It was refreshing to work with a contractor that was not pushy and listened to what I had to say. Once I accepted the proposal it was about a week and Nick was back to install the lights and perform the work. He and his crew did a great job not to damage any of my existing landscaping (as this was a concern I voiced to him before they started) while they were installing the wiring and lights. When they were done I couldn't even tell where they had put the wires. I was totally amazed! It was if the lights had been installed for years. Once they were finished installing the outdoor lighting The Illuminators did some other electrical work like replace various interior and exterior light fixtures and dimmers for me. This was an added bonus since I didn't have to find a separate contractor to perform this service. Finally the night came and I was able to view my new lighting. In one word - breathtaking!!! Before installing the lighting my house was lost in the dark but now I am the envy of the neighborhood at night. The lighting provides a warm and inviting feeling. Also, I am now able to navigate my sidewalks and pathways safely and entertain in my back yard in the evening. I definitely made the right choice when I chose The Illuminators Outdoor Lighting!!!! Great Job Guys!!!