The Technician was very thorough, professional, and cleaned up after the job was complete. I was very happy with the job and the results. I will use them again in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gary R.
06/2021
4.5
They were very thorough and professional. We are very pleased with the results.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
ade o.
06/2021
5.0
Excellent service and the price was fair
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Caren L.
06/2021
5.0
Zack went above and beyond with customer service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Aurora H.
06/2021
5.0
Very professional great price! On time great service!
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Ted M.
05/2021
5.0
After ducts, vents and returns were cleaned, they literally shined as though brand new.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Emily O.
05/2021
5.0
They went up on our roof to clean out the dryer vent. There was a huge blockage and he explained that part of the lint ball was burned. We were super lucky that it didn't start a fire. We will be calling them yearly for dryer duct cleaning!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kelley L.
05/2021
2.0
This was a usual circumstance as I had a very long dryer duct to be cleaned. Apparently, it had too many nests for the service person to unclog. However, that was not my concern. The service person slipped while standing on the top of my New dryer and severely dented it and also broke off a chunk of the top corner on my laundry room door. He came back two days later to try a different type of service on the air duct and brought the wrong tools and too short of a ladder so that also did not work. I had introduced the company to my neighbors below and they went and completed their work and then left without saying anything to me and the company has not responded to my phone calls to address the situation.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
2.0
Bridget O.
05/2021
4.0
NA
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
Sharon M.
05/2021
5.0
All i can say I was very satisfied with the work and with Zach.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
ZIAD A.
05/2021
5.0
great job
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
russ r.
05/2021
5.0
very professional and courteous
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mitty A.
05/2021
5.0
Our experience was exceptional. Andrew was highly skilled, professional, communicated clearly throughout the process and took time to ensure our ducts were thoroughly cleaned, correcting a long standing problem. The price was fair and there was no additional charge for needing extra time to complete the work. I highly recommend Northwest Air Duct Services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
SAMUEL L.
05/2021
5.0
Nothing
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Cheryl c.
05/2021
5.0
Great customer service and the technician was knowledgeable and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Peter Y.
05/2021
5.0
On time and did work quickly and thoroughly
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gail O.
05/2021
5.0
Excellent job. Made a great recommendation re my dryer. I've already recommended them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Arnold L.
05/2021
5.0
Did a good job. Very satisfied.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Ronald H.
04/2021
5.0
Friendly, efficient with little interruption to my everyday life
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas W.
04/2021
5.0
Best people to work with. Easy to book the appointment. Their work procedures were very clear. Their photos were helpful. Good documentation and receipt. Good work for a good price. Very pleased.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
4.5
Yes, I recommend this pro
Maureen H.
04/2021
5.0
They were Super Nice and Did Great work. I recommend them to 2 people already.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mary M.
04/2021
5.0
Excellent service. Great pricing. Came on time—finished at time promised. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Phil L.
04/2021
5.0
Nothing
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Rick G.
04/2021
5.0
Quick reply. Very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas W.
04/2021
5.0
The project actually was DUCT CLEANING (Home Advisor: your survey format did not include this--fix your survey!), including the dryer vent. I looked for these services through Home Advisor, and NW Air Duct Services was quickly responsive, providing me with a specific scope of services and a reasonable price. Today, Andrew performed the service, providing photos, and covering all supply and return ducts, plus the dryer vent as requested. Very easy to work with. I recommend them.