FLOOD BROTHERS DISPOSAL

On extremely rare occasions in the past (like twice in a year) we have forgotten to roll the dumpster out of our shop to be placed where they can pick it up. This morning it was raining and we didn’t do it first thing, then forgot. We can see when the Flood Bros driver pulls in and can almost beat him to the back warehouse door if he waits just 10 seconds. This morning he pulled partway into the driveway, stopped and within 2 seconds, backed out and was gone as we were opening the bay door. I pulled the contract to see if this is addressed and it is not, it merely states that “the customer shall be responsible for the cleanliness and safekeeping of the containers and also access to the containers”. It also states that “access includes keeping the path and corral openings free of snow and ice and blocked vehicles”. We keep it in our warehouse for safekeeping so others do not dump in it as well as to keep racoons and critters out of it. As far as access, the contract does not specify anything about them not waiting or at least pausing. I called to speak with someone and the person I spoke with basically said that they don’t have to do anything about it and we can schedule another appointment and pay $70. Great customer service there….I then asked her if they pick up at gas stations and restaurants that have the corrals and if they get out to open the doors there and all she would say is that ‘every stop is different’. I am a little shocked at the lack of customer service. Their trucks are in our industrial complex multiple times per week, I would think that it wouldn’t take a rocket scientist to figure out the logistics for adding in a stop. I am currently shopping for a new company to provide this service.

Contracted with them for 2 dumpsters for a particular date. Received confirmation from their company and they charged us for both, took. Only 1 delivered. They did not answer their phones at the business or emergency line. Finally spoke with Pat (the owner) he tried to charge us additional for them to bring the other dumpster we had already paid for and was already several days late. Literally they screwed us over and they were trying to charge us for their mistake. Can you even! Then owner Pat promised to pick up dumpster, empty and return. Never happened. They continued to say it was coming for days. This went on for a week. We had to pay for people to stack trash anticipating a dumpster that never came. Eventually had to pay a different company emergency pricing to get a dumpster so that we wouldn't violate village permits. I gave them the opportunity to make it right by refunding us the full amount. Their contract representative said they would refund us the full amount realizing they had cost us a bunch of money at this point. THEN, Pat the owner reneged on that and said wouldn't refund us the full amount. TERRIBLE EXPERIENCE. If you are looking to work with a company that will fulfill their contract on time, they are not the company for you. Or in the event that something happens (that is entirely the company's fault), that ends up costing you major time and expense, you would hope the company would want to make it right. That is not Flood Brothers. They kept saying "misunderstanding" when I have a whole clear chain of paperwork and confirmations and conversations that were entirely clear about the contract. I would steer clear of this company. Worst customer service ever.

CONSUMER BEWARE!!! This is absolutely a horrible company to do business with. The only way they stay in business is because they hold their customers hostage to a 5 year contract or if the customer decideds to cancel their contract they have to pay outrageous fines to break it. Watch out, if you tell them you have service with another company they will still have you sign a contract with them and they will tell you they will send a letter on your behalf letting the company who you currently are on service with know you want to discontinue service. If you are still locked in to a contract with your current company, Flood Brothers does not care and will hold you to their contract that you signed with them. They will tell you they will change the dates on the contract that you already signed to the dates when your current company service contract ends. One way or another they will make sure to get their money off of a consumer. This practice is what allows them to stay in business. The customer service is absoulutely horrible and this came from talking to one of the owners. He was very rude and condescending. This is what set the tone of what you should expect with dealing with them. He also made it perfectly clear they have lawyers on stand by and also tried a scare tactic to let me know the conversation is being recorded and will be used in court . Who does that?! Instead of trying to compromise or come to some type of an agreement to give good customer service they will yell, be rude, condescending and use scare tactics. They are absoulutely not worth the nightmare you will have to deal with. STAY AWAY!!!!!!

I had to give them 6 months notice before the end of the contract to tell them I wouldn't renew. After they called to try to convince me to re-sign they refused to admit they got my cancelation letter and I had to prove they got the letter. After yelling a lot I finally them to admit they got my letter and stopped my service. They were expensive and constantly raised their prices. Avoid at al costs.

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Mark did not pay their bills. This company called all the time in a very rude and angry way. I understand the payments were late. But calling up and accusing me of being on drugs. Very nasty and sarcastic. There is no excuse for that.

The actual service is fine, not remarkable but satisfactory. The problem is that this is one nasty company, and they will (try to) never let you out of your contact no matter what you do. We used them for a few years then, after our contract expired, we wanted to switch to a cheaper vendor. They threatened to sue us citing the fine print "auto-renewal" clause. We therefore signed a two year renewal crossing out and initialing these clauses. In addition and to be safe (knowing who we are dealing with), we observed the provision in the contract allowing us to cancel at the end with 90 days certified notice. They refused delivery of the certified letter. Our new garbage company sent them a certified letter and they refused that too. Now, they are unwilling to recognize the signed contract without the auto-renewal saying "they never initialled them". We have received a certified letter from them threatening $20,000 in damages. Calls to the office are met with indifference. Avoid this company like the plague!

John, our salesperson, is not only friendly, but when there was an issue with our pickup times and dates, he dropped everything and took time out of his day to personally come to our location He immediately addressed our concerns, which were an obvious lack of communication by all parties. This is exactly the level of customer service people want from vendors, and as an organization benefiting pediatric cancer patients, every penny is precious to us. They made a generous adjustment to our bill, and we will continue to use their service. We can't recommend John and the whole gang at Flood Brothers enough. Jeremy Jokes4Miles.com

While I had this company for garbage collection, the service was great - on time & clean. My issue began in October 2012 when I cancelled service. I was told by a young woman on the phone ( with quite an attitude) that I would be receiving a refund for the time left that I had paid for. Great, all was right with the world. After many weeks had passed and no refund received, I placed a call to the office and left voicemails for Pat. When I received no return call, I called again a week later and then again a week later. One time I was able to reach him on 12/7/12 and he stated that a check would be going out the next week for the refund due to me. I never received a check. When I called again on 12/21/12 to inquire when I would receive the refund since I had canceled my service about 14 WEEKS EARLIER, I was informed by the same young woman with the attitude that everyone was gone for the day (it was 2:00 in the afternoon) and there was nothing she could do. I called back at 8:00 am on 1/2/13 and left a voice mail for Maria (whom I was told is Pat's supervisor and would be in at 9 am) outlining my issue and asking for a call back ASAP that day. By 3:15 pm I did not receive a call back. I called back and of course Maria was not available, so I left her another message requesting a call back. Sill nothing. SERIOUS work needs to be done on their customer service and I feel they need to step up as a company and issue refunds in a TIMELY manner. Unfortunately, my only option now is small claims court.

The saving grace! Our agreement with Flood Brothers began Nov 1, however, our existing contract automatically renewed annually on Nov 1 and required formal written notification 60 days in advance delivered by certified mail. Although we made the notification a month in advance, the current company is holding us to the contract for 60 day notice by certified mail. John Whalen, our Flood Brothers representative handled everything perfectly to get us back on track and in compliance to make the transition to Flood Brothers.