Lewis Floor & Home

I knew that they stood behind their product and I knew their reputation. I found the carpet that I liked. I had a problem with the carpeting that was their fault. It was a little snag. It was a looped Berber sort of wool carpet and they sent out someone immediately, fixed it and you can't even see where there was a problem. They held the carpet till I was ready to put it in. They did a beautiful job. They were very efficient and I was very happy with them. It was all excellent. Every thing about the experience was very good.

I worked with an exceptional saleswoman. Unfortunately, the installers weren’t as careful as I’d hoped, and the carpet required attention practically immediately. They did rectify the situation by replacing an area of the carpet, but it was a bit of a struggle to get them to do that.

It was not a positive experience. They didn’t tell me until 5:00 that they wouldn’t be able to finish the job. They couldn’t do a part of the job that they said they were going to do so I had to bring in my own person. I had to deal with a customer service person and she was not friendly or helpful. Her voicemail alone is rude and that is a pretty good indication for how unhelpful she is. It isn’t even done and they kept asking me to pay my balance during all of this. I ended up paying the balance because I don’t want to fight with them. I used them years ago and it was wonderful, but they have gone completely downhill. I would not use them again in the future.

They were great, from the selection process through installation. The tile installer correctly put in a sub-floor under the new tiles (which wasn't done before), and everything looks great.

I spent about $1,000 on that work. They did fine.

We purchased expensive wool carpeting on the advice of the sales person who said it would last much longer in a high traffic location such as the only stairway to the second floor. After about 18 months it was worn through to the backing in several spots. We had their representative come out to look at it. He told us, and I am not making this up, "You must be walking on it wrong." They refused to replace it. I wouldn't patronize this place again if the carpeting was free.

The sales people in the store were helpful (we used the Lincoln Park store on Fullerton), and throughout the process they were accessible via phone and e-mail, which was nice. We were able to order several samples of carpet, which were sent to our house free of charge. They were able to store our carpet for a while after it came in (since our construction in our new house was delayed a little bit), and delivery scheduling did not require much advance notice, which was nice. AFter installation, we noticed that the carpet at the edge of the stairs was not tacked down, and when we called, they came out within a couple of days to fix it. So far, we are very happy with our carpet.

The reason that I went there was for a special padding for the carpet. I had found what I wanted carpet wise at another store but they did not offer the carpet pad I wanted. Sheila was doing a price match of another stores carpet price. To get that price she insisted that I come in and stand on my head or that I bring in someone to do this for me because that was the current promotion. I had all ready been there several times and it was a long hall to do so but this did not seem to matter. I placed the order and when the carpet and padding showed up it was the wrong pad. The installers did go back to get the right one and I had to pay an extra $100. I did have words with the manager Sharon who has told me that I was at fault for the wrong merchandise. I drove past many other carpet stores on my 45-minute drive in each direction for the carpet pad that I wanted. It is like the shock absorber for the car. If you put Chevy shocks on a Cadillac it will handle like a Chevy but if you put premium shocks on a Chevy it will handle much better. I have been doing interior design since 1988 and I used to work in a store that also sold carpeting. I knew what I wanted and signed for an order but I forgot to demand that they place the brand name of products on the order and not what they refer to them as. This is their loophole for why I am unhappy. I feel I need to forewarn everyone that retail stores get different names for items so you can not comparison shop. I still do not have the exact pad I wanted but it is close and I am so sick and tired of the store that at this point and just feel everyone needs to be warned buyer beware.

It went great. We walked through the door and a sales rep was immediately there to assist. Showed us where they had in stock tile and where the special order tile was. We chose a few designs and we very happy with the price. The only bummer was that they we had to take it home ourselves as opposed to having it delivered.

The workers at Lewis are people I really like to deal with. I have had very positive experiences with them. They are very knowledgeable sales people. They do have a limited selection, but I have always been really happy with their service. I would use them again in the future.

Bruce Stender was our salesman with Lewis Floor & Home. He was very professional. He was very informative as far as picking out what type and color of carpet we should use. We would use their services again in the future.

We purchased the carpeting there, and they came out and installed it. They did a good job. They were punctual. I thouhgt they were professional and responsive. There was a minor issue, but they fixed it.

They did a superb job. It just couldn't be any better. Two guys cut and beautifully placed the tile- it was just perfect.

Excellent. Vey smoothly from selecting, measuring and installing.

Did not hire them, but only because of cost.

You have half a chance of getting a knowledgeable and responsive salesman and a strong chance of getting good work done.

Awful experience. The salesperson I worked with never returned my phone calls and almost caused a delay in my remodeling project because my order was not placed in a timely manner. I would not recommend this company.

They were good. They only installed the carpeting, not the tile, and they did a nice job on that.

Carpet- they pulled some of the baseboard away from the wall, it had crush marks all over, one corner was all puffed up & it had a quarter size hole-the loops were torn. Eventually after complaining they gave us $100 for trim (fair). They fixed the hole & in 2 days they said they'd fix the crush marks. They keep blaming me for not being available. They only call from their truck- they don't get out & ring the bell- so they leave. Who believes this? They put in the wrong blinds & one wasn't level. Ralph knew he was matching the other blinds we had from them. The guy who measured saw our whole house with the blinds from them, knew to match them & even had to order a replacement for one of them. I was played off 1 to another. I was blamed because they didn't know the way the blinds were supposed to close (how could you order without that info?) As above, supposedly people came to re-level blinds-they wouldn't ring the bell so they left. I'm no longer a longtime customer!!!

We have had them do other carpet installation on our office and previous home, so we wouldn t get anyone else. As always, they were very punctual, and they didn t keep us waiting for an appointment.

Lewis Carpet One came on time and did a fine job of representing themselves. I was very happy with the work they did. They also threw in some extras such as cleaning the window blinds. The men were very professional and courteous. I don't remember what the final cost was but it was a fair price.

One sub-contractor installed Lewis product incorrectly. Ric Solomon immediately responded, arranged for redress, followed through again. One expects the best at Lewis Carpet. We've used them 4 times over the years. However, this experience revealed an extra bonus for working with this company.

Selected carpet at Lewis show room. They measured the next day and installed the day after.

Dave was punctual, courteous, and accurate when he gave me his estimate. Lewis Carpet used a subcontractor for the removal of the old floor and the installation of the new one. While I wasn't expecting a subcontractor, I was pleased with their work. They were courteous, professional, hard-working, and punctual. They cleaned up after themselves throughout the job, and cleaned the space thoroughly after the job. They actually finished the job a day ahead of schedule! The quality of the work was excellent. They were careful with my furniture when they moved it out of the way and replaced it to its original position. I am highly satisfied with the job completed, and would recommend them for the installation of Kahrs flooring.

We were hesitant to shop for tile at Lewis because of a bad experience with carpet installation performed by them a few years ago. However, we remember liking their selection and decided to give them another chance. Our experience this time was mixed. We quickly found tile we were interested in purchasing and took home some samples. The next day we returned to purchase the tile and found that the salesman we had worked with was no longer working there. Furthermore, some of the information he had given us was incorrect! After much confusion, frustration, and finally canceling part of our order, we were fortunately put in touch with Susie who is their tile buyer. She went out of her way to give us the information we needed, provide us quickly with a special sample, and finally expedited our final order so our contractor could make up time from the delay. She was very professional and helpful and turned this into a positive experience.