Royal Majestic Dry Clean & Laundry

4.4(
58
)

Dry Cleaning, Alterations/Sewing/Decorating, Ironing,

... +6 more

About us

ALL Angie's List customers receive first dry cleaning order at 50% off and $1.69 laundered dress shirts for first 2 months (mention this offer upon pick-up) / FREE Pick-Up & Delivery for N. Cook, Lake (IL), & McHenry Counties/ NO MINIMUMS, SURCHARGES, OR ENVIRONMENTAL FEES 1 of only 3 CERTIFIED GREEN Dry Cleaners in Chicago area (Green Cleaners' Council of IL) 1 of 3 only CERTIFIED Gown Preservation Specialists in Chicago Better Business Bureau of Chicago Accredited Business Angie's List Super Service Award for 2014

Business highlights

57 years of trusted experience

Services we offer

Dry Cleaning, Laundry, Executive Shirt, Fluff & Fold, College Student Program, Wedding Gown & Christening Outfits Heir Loomed, Leather, Suede, & Fur Cleaning, Storage, & Repair, Drapes Take Down & Re-Hang Svc, Oriental & Area Rugs, Hand Finished Table Cloths & Skirting, Alterations

Services we don't offer

In Home Carpeting & Upholstery Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.458 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
10%
3
5%
2
5%
1
7%
Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.5
responsiveness
4.5
punctuality
4.7
Write a review
Showing 26-50 of 58 reviews
Elizabeth S.
06/2017
5.0
dry cleaning, alterations
  + 0 more
Always reliable!
Description of Work: Dry cleaning and laundered shirts.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elizabeth S.
06/2016
5.0
dry cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro
Victoria M.
05/2016
5.0
dry cleaning
  + -1 more
unknown
Description of Work: Wonderful company to work with!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chuck F.
10/2015
2.0
dry cleaning
  + -1 more
unknown
Description of Work: I have a standing order to have my shirts folded and boxed, they get it right half the time. We have issues with them not showing up on pick up dates Some times the close come back smelling funny. They don't seem to be able to resolve this.
Rating CategoryRating out of 5
Response from Royal Majestic Dry Clean & Laundry
Every customer's complete satisfaction is of paramount importance to us. Daily, we strive to provide a garment and textile cleaning service which cannot be exceeded! Obviously, a company does not receive the Angie’s List Super Service Award for 2014 without credibility, accountability, and documentation! Further, the “A Honor Roll” rating that we enjoy from them carries significant testimony from members and non-member customers alike. Over 1150 regular satisfied clients cannot be wrong! We are sorry to have disappointed this customer's expectations. Unfortunately, customer service, quality, and mutual co-operation must go hand-in-hand; on both sides of the business relationship. Otherwise, there is no relationship. Our combined total of over 90 years of customer service in a very competitive, unforgiving industry testifies to a lifestyle (not merely a job) based upon serving the public honestly, faithfully, and going beyond the call. That is our reputation! We ask you to try us, and see for yourself! First time promotions are available on our website. Please do not let social media become the bludgeon to batter a hard earned and well-deserved reputation just because it can be. I am confused; and apparently so is this customer. His first review said he would hire us again; now he changed it to say that he would not hire us again; which happened when I spoke to him and pointed out the source of my confusion. Further, I am confused as to what he wants to say. I have been inspecting his shirts the last 1 1/2 months personally; they were folded every time per his instructions. This is not a “first time customer”. This has been an ongoing issue with this customer over the last 2-3 years at least; and only now has it become a formal issue. It has been explained to both husband and wife at separate times, that our satisfaction guarantee involves returning the item(s) to be re-processed (or further processed) at no additional charge to satisfy their wishes. It is not a "money back guarantee". The shirts were rarely sent back; a credit was assumed by them because of the way a previous owner and manager decided to handle this customer to reduce management's stress and aggravation! Management’s customer service resolution was that it was easier to give it to them for free. The customer got used to this obviously. The order of shirts that set him off this time was obviously an older order that was not sent back to us to rectify. We would have gladly folded the shirts, no matter how long ago they were processed by Royal Majestic; even to the point of it being under a previous ownership (of which there have been three). No other cleaners would have gone that far to rectify the complaint. That is what "Super Service" entails to us. The complaint was that the soil "was not picked up"! Delivery arrangements changed without any customer notice given. Sometimes, nothing was at the appointed place, at the appointed time, when the driver made his usual stop; and yet, we went back later in the day, or the next day and pushed the soil through the system to get them back on their usual delivery day. This entailed extra cost of processing and labor. This occurred repeatedly! I have dozens of other folded shirt customer who have not had this problem. I cannot believe that this customer was singled out for neglect!
Robert M.
06/2015
5.0
dry cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
IVY Z.
03/2015
5.0
dry cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
lois M.
02/2015
2.0
dry cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
Response from Royal Majestic Dry Clean & Laundry
We are a Certified Green, reputable, award winning company of over 40 years' success in a very competitive, demanding customer service industry; which is why so many customers trust us with their wardrobes and textile needs. We recently received the 2014 Angie's' List Super Service Award as a testimony to the overwhelming goodwill and positive endorsement of all of our satisfied clients.That should tell the whole story to AL members and their families! We are one of the few dry cleaners & launderers who offer "European style hand finished" table cloths and bed linens; although this service is more labor intensive and garners a slightly higher price than "fluff and fold" to recover the increased labor costs. Most laundries use a mangle press which does not give the "fresh from the press" look and feel without hand touch ups especially for contour sheets! It is interesting that this customer used our service for over 14 months without a single complaint or customer service issue; especially in light of the fact that she arranged to "call-in" to schedule service when she required it. She would have had many opportunities to voice concern or dissatisfaction, which we would have taken very seriously and worked diligently to remedy immediately. Unfortunately,some customers are only interested in the lowest price, period; and feel put off when they find a cheaper price despite surrendering to it's attendant inferior quality. We are a great service if you can fit us into your budget. If not, we understand, but still value you as an Angie's List member. We hope you would choose to select the ultimate value statement that Royal Majestic represents!
Patricia F.
09/2014
3.0
dry cleaning
  + -1 more
unknown
Description of Work: It wasn't obvious that they don't have a store front. You're supposed to arrange pickup at your house. My husband pleaded with them to take our cleaning at their plant, but it worked out ok.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$300
Response from Royal Majestic Dry Clean & Laundry
I am sorry for this customer's confusion. It is clear on our website that we are a mobile service who picks up and delivers to your home or business. However, a call to us would inform any client that we have no traditional storefronts.[member name removed] requested to drop it at our facility, which was accommodated. We appreciate all of our customers' business and try to make any and all requests a positive experience and satisfactory outcome to the best of our ability. We would appreciate the opportunity for all of our customers to try us and decide for themselves how convenient and reliable our European quality and personal valet service can be. Promotional offers are on the website to introduce customers to our service. We are confused as well. We were rated as an "A" in all categories, yet with an overall rating (assuredly an "average" of all individual ratings?), we end up with a "C"? I am lucky that she was not one of my professors in college. What a difficult grading curve to survive! As [member nama removed] stated, all turned out well. We are pleased that she is pleased. Give us a chance to impress you, because you deserve the Royal Treatment!
Victoria M.
06/2014
5.0
dry cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Jason L.
06/2014
5.0
dry cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Jeffrey S.
09/2013
5.0
dry cleaning
  + -1 more
The thing I'm most impressed with is how responsive they are. They are always professional about taking care of any issues that we have. For the service you get, it's reasonably priced. They pick up at your door, and within three days, it's returned to your door.
Description of Work: They are the dry cleaning service we use on a weekly basis.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alisa W.
09/2013
5.0
dry cleaning
  + -1 more
They are great. Our days are Wed and Sat. If we leave our bags on the front porch Wed, our belongings are returned Saturday. They supply the bags as well as as safe, dry place to hang the garments in case we are not home.
Description of Work: Home pick up and delivery of dry cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ken E.
09/2013
5.0
dry cleaning
  + -1 more
I thought their prices were a little too high. I had a price sheet in a hotel I was at and thought the pricing was for a number of items, which would have been fine. But when I called, it was the price per item. They were very nice and professional on the phone. Just too pricey.
Description of Work: I contacted them inquiring about some dry cleaning.
Rating CategoryRating out of 5
value
3.0
Victoria M.
09/2013
5.0
dry cleaning
  + -1 more
This deal worked out very well. They have been very nice for us. They actually come and pick up and drop off your dry cleaning. We actually use them all the time. Wednesdays and Saturdays are the days they either pick up or drop off. They have been very good the deal with. I have never had any problems with them. They have called to make sure we were satisfied with their work.
Description of Work: I purchased the big deal dry cleaning services.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
Sarah N.
09/2013
5.0
dry cleaning
  + -1 more
They come and pick up my dry cleaning and drop it off. They did a very nice job. We have been using them for about 10-12 years. They come twice a week. I only can recall one time out of the years I have used where I had an issue. They were very responsive and worked with me to resolve the issue. We have been very happy with their service. They are accommodating if I have forgotten to hang up by clothes for pick up.
Description of Work: I use them for dry cleaning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Eloy and Patricia C.
08/2013
2.0
dry cleaning
  + -1 more
In the beginning the cleaning and service was fine. A few months ago the driver changed and we hadn't received my husband's shirts for a couple weeks. We were getting ready to move so I really needed them. The manager I spoke to (a gentleman) was very apologetic and said he would make a special trip and drop them off to us that night. They never showed up. I waited a few days and called back, I asked for their address so I could pick them up. They said they had nothing in the system for us but she searched and finally found it. She kind of gave me a hard time about giving me the address.
Description of Work: We used them for dry cleaning with pick up and delivery.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Response from Royal Majestic Dry Clean & Laundry
The date of the review is confusing, since the customer continued to use us for three weeks AFTER the review date. I understood from the wording in the review, that the "shirt confusion issue" was due to a very pressing concern to have their shirts returned, due to an imminent move. Yet, we delivered shirts on the 3rd, 6th, 16th, 20th, and 24th of the month according to our records. I am confused in light of this information. We often receive inquiries about items that were thought to be in our possession which are already in the customers' homes. 99% of calls reporting "missing items" are later found to be placed in the wrong delivery location (by a relief driver), placed in the wrong closet (by a maid, housekeeper, or house sitter), taken in by another family member (or visitor) who usually does not perform that task, etc. This may be the case here. Well intentioned perhaps but confusing nonetheless. Unfortunately, the man who answered the phone may have misspoken before he actually verified that the delivery had been made or not (and by whom), blindly promising to "make it right" with the customer. Good customer service perhaps, but poor follow up in the case that he found nothing on that date. A "return call" to the customer to clarify and verify would have been the proper procedure; which is initially trained and refocused in the matter teaching Personal Valet Service. It may have not happened that way in this instance. Tim Wolf-Lewis, GM
Wasim J.
05/2013
1.0
dry cleaning
  + -1 more
We have to call multiple times to convince them that we put the coat in the yellow bag but they denied. They billed us for the shirt that was not belong to us and still now they haven't returned that amount.
Description of Work: They misplaced the coat and said we didn't give them for cleaning, later they found and return back. Once they sent us someone else cloths and it wasn't ours.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$100
Response from Royal Majestic Dry Clean & Laundry
We acknowledge that this situation was mishandled by staff who are no longer employed with us. In the time period that the gentleman referenced, staff upgrades were exchanging "unresponsive" individuals with more responsive, professional, trained staff of my choosing. Regardless if timelines were confused at either end, prompting the "denial" of the coat being in the bag or not;the coat had been "sidelined" for a customer notification issue regarding a technical concern. It had not been tagged in the system, since it may have been a potential "return to customer" piece. Although this is not proper procedure, it is what happened causing the stress to the customer. It is unfortunate that this became viewed as "falling between the cracks". However, this is what it was-pure and simple. Mistakes can be made when people handle goods. However, the failure to admit responsibility is unjustifiable. The customer deserved better. Upon review of the customer's account, the "credit" for the shirt that "was not his", was actually entered three and one half weeks prior to his review being tendered. It is unfortunate that the stress experienced by the customer's frustration may have caused it to be overlooked by him. I understand how that may have happened. It is still our failure to follow through with our usual Personal Valet Service. We would welcome the opportunity to re-approach the customer and re-establish a level of trust and good will experienced by 99.9% of the hundreds of our satisfied customers. I will even treat this customer as a "new sign up", with all the attendant benefits pertaining to that status. I want to prove to him that this was a situational event that has now been corrected. I ask his understanding and thank him for his patience. Tim Wolf-Lewis, GM
Lorraine D.
05/2013
5.0
dry cleaning
  + -1 more
The pick up service was the selling point for me
Description of Work: picked up dry cleaning from my home
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20
wendy E.
05/2013
4.0
dry cleaning
  + -1 more
Initaially, we had some confusion about how the angies list coupon worked. Once that was cleared up over the phone, the service was effcient and would use them again. They provide a bag to leave on the front portch for pick up and delivery. Really liked eliminating one more errand from our to-do list.
Description of Work: dry cleaning picked up at our home and then delivered
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Alan R.
04/2013
5.0
dry cleaning
  + -1 more
I have used the dry cleaning service for 4 months following the initial promotion I purchased. Reasonable pricing and great service, including free pick-up and delivery 2 times a week.
Description of Work: Great Dry Cleaner. No dry clean solution smell. The service is excellent.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jennifer R.
02/2013
5.0
dry cleaning
  + -1 more
The company did godo work, has a great delivery service and has great customer service. I now use them regularly.
Description of Work: We had recently moved to the northern suburbs and I was looking for a new dry cleaners. I purchased the coupon for $50 dollars of dry cleaning for $30.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
IVY Z.
01/2013
5.0
dry cleaning
  + -1 more
They really seem to understand different fabrics and how to treat them. They also put a RFID chip in garments so they can accurately track clothes and how many times they have been washed. Because of this, nothing has ever been lost during pick up and delivery which is great.
Description of Work: They do my dry cleaning twice a week.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Julie H.
12/2012
5.0
dry cleaning
  + -1 more
We recently moved to the area and never had dry clean delivery service before. A neighbor recommended Royal Majestic to us and it is great! The driver was very courtious and the person I spoke to over the phone was very nice. One of my dresses had a spot our old dry cleaner was not able to get out. They got the spot out and the dress looks like new. I was very pleasantly suprised. It is also important to me that they are certified green as we try to support green businesses. Best of all I love the extra free time of having my dry cleaning picked-up and dropped off!
Description of Work: They cleaned my dresses and my husband's shirts and suits. They got the spot out and the dress looks like new. I was very pleasantly suprised. My husband often wears Frech-cuffs dress shirts and they did an excellent job on the French-cuffs. We recently moved and our curtains and area rugs are dirty so I plan on using them for this too. They said they will even come and rehang my curtains after they are cleaned. I wish more companies had customer service like this.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Maureen S.
08/2012
5.0
dry cleaning
  + -1 more
It was the first time I had used them. They did a good job. They delivered the clothes back to me and I would use them again.
Description of Work: I bought the deal for $50 Worth of Dry Cleaning for $30.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Julie H.
02/2012
5.0
dry cleaning
  + -1 more
I tried them because I had a problem with my last dry cleaners. My neighbor recommended them and has been using them for years. They were great! Ruth was very nice and helpful. She handled my alterations. My dress came back looking like new. They got all the spots out and the presentation was excellent. It is very important to me that they are Green. Even the bag my clothes came back in was biodegradable and compostable which I thought was very cool. Both my husband and I work so the delivery service was very convenient and it was free. I thought I would have to pay for delivery but it was free which is a big plus for me and one of the reasons I am switching to them. I strongly recommend them!
Description of Work: I had dry cleaning and an they hemmed by pants
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
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Contact information

1355 Wilhelm Rd, Mundelein, IL 60060

http://www.Royal-Delivers.com

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Dry Cleaning,
Alterations/Sewing/Decorating,
Ironing,
Leather & Vinyl Repair,
Luggage Repair,
Furs,
Drapery Cleaning,
Oriental Rug Cleaning,
Shoe Repair

FAQ

Royal Majestic Dry Clean & Laundry is currently rated 4.4 overall out of 5.

Sunday: 9:00 AM - 12:00 PM

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Royal Majestic Dry Clean & Laundry accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Royal Majestic Dry Clean & Laundry offers free project estimates.
Yes, Royal Majestic Dry Clean & Laundry offers eco-friendly accreditations.
No, Royal Majestic Dry Clean & Laundry does not offer a senior discount.
No, Royal Majestic Dry Clean & Laundry does not offer emergency services.
Yes, Royal Majestic Dry Clean & Laundry offers warranties.
Royal Majestic Dry Clean & Laundry offers the following services: Dry Cleaning, Laundry, Executive Shirt, Fluff & Fold, College Student Program, Wedding Gown & Christening Outfits Heir Loomed, Leather, Suede, & Fur Cleaning, Storage, & Repair, Drapes Take Down & Re-Hang Svc, Oriental & Area Rugs, Hand Finished Table Cloths & Skirting, Alterations
In Home Carpeting & Upholstery Cleaning

Contact information

1355 Wilhelm Rd, Mundelein, IL 60060

http://www.Royal-Delivers.com

Service hours

Sunday:
9:00 AM - 12:00 PM
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM