Royal Majestic Dry Clean & Laundry

I am on a long-term stay in a nearby hotel who uses Royal Majestic as their laundromat. the first time I received my clothes, I noticed a really odd barcode sticker on the inside of my shirt. when I tried to remove it, the fabric of the shirt started to tear. all of my clothing was stuck with this heat-glued sticker. I requested multiple times on the laundry inventory slip to please remove the stickers before returning the items to me. my requests were ignored each time. I spoke to the hotel desk staff, who called Royal Majestic on my behalf requesting the same. those requests were also ignored each time. when I called to complain to a manager, I spoke to the owner, Tim. Tim was really great at speaking over me and interrupting me to explain that the stickers are used to track the items in their facility. he also kindly explained that they would not be interested in removing the stickers before returning the items as, quote, "they are meant to be permanent." so, cool, when (as if) I give you my Burberry coat, you're going to put a permanent barcode on it? oof. 1) Tim's bedside manner needs some work. I was not aggressive or angry. each time he interrupted me I asked if I could please finish my sentence. of course those requests were ignored (just like my others!). 2) heat glue stickers do not belong on my clothing. I expect a laundry service to launder; not to affix some permanent barcode to my shirt. if I went to a mechanic shop to have the oil changed, and my car was returned to me with a barcode bumper sticker, I'd be similarly upset. you can apply this metaphor to any situation and see how ridiculous this practice is. 3) I have used laundry services all over the world and I've never seen this before. Royal Majestic's claims of "European standards" are a joke. every other place in the world uses a little tag though a buttonhole or beltloop, or even safety pinned to the article of clothing. I would never assume so much as to *damage my customer's property* like these folks have. Tim, please expect a chargeback from me. I was on the fence about this until I spoke to you, but your tone sealed the deal.

We have been using Majestic Cleaners for 6 years and are very happy with their service and delivery. They pick up and drop off clothes twice per week, and there haven't been any issues in all that time.

Forgot to come more than one time and when I called the owner was not nice.

We have used Majestic Cleaners for 37 years throughout some ownership changes. The current owner has been very responsive to our needs.

Cleaning picked up from house and never delivered. Owner now alleges cleaning was never picked up. Owner was very rude and insulting, worst customer service I've ever had.

Great service and very professional

Excellent. Great service and they are experts in their field. I have called the owner (Tim) on a couple of occasions to ask about fabrics and dry-cleaning recommendations and about shirt laundry options. Tim knows his stuff. He took time to explain the fabrics and the process that would be best for me. Royal Majestic offers prompt pickup and delivery service which I find to be a huge time saver. Drivers are courteous and consistent. Very professional service! I highly recommend them to neighbors and friends.

We have used Royal Majestic for more than 30 years. They have changed owners in that time and the new owner Tim has been very responsive. In that period of time, there have been small issues of course, but they have always been resolved promptly.

The price is based on garments. It's like $1.40 a shirt. Our rate changes every week depending on how many clothes we have. We probably do 5 shirts a week and then a suit every once in a while. They do garment repair and we've used them for that. A suit came back with some stains on it and when I brought it in, they kind of blamed it on us. They said that it was something that we did. There was a couple of spots on my husbands suit and when I brought it in they said it was probably there before but it wasn't. So, not only did they try to blame it on us, they said they might not be able to get it out and when they did get it out, it came back wrinkled. I would say they didn't take responsibility for a stain and they tried to blame it on us. What they could have done better is just offer to fix it rather than trying to figure out who's fault it was. We've been using them for probably 6 years. They've been great, other than that one thing.

We weren't sure about having a service pick up and deliver our dry-cleaning and laundry (business shirts). But after calling the company and talking with them we tried the service. Now, I think we may become long-term customers. Everyone we have come in contact with are professional and friendly. The work they ave done for us is excellent quality.