Royal Majestic Dry Clean & Laundry

I am on a long-term stay in a nearby hotel who uses Royal Majestic as their laundromat. the first time I received my clothes, I noticed a really odd barcode sticker on the inside of my shirt. when I tried to remove it, the fabric of the shirt started to tear. all of my clothing was stuck with this heat-glued sticker. I requested multiple times on the laundry inventory slip to please remove the stickers before returning the items to me. my requests were ignored each time. I spoke to the hotel desk staff, who called Royal Majestic on my behalf requesting the same. those requests were also ignored each time. when I called to complain to a manager, I spoke to the owner, Tim. Tim was really great at speaking over me and interrupting me to explain that the stickers are used to track the items in their facility. he also kindly explained that they would not be interested in removing the stickers before returning the items as, quote, "they are meant to be permanent." so, cool, when (as if) I give you my Burberry coat, you're going to put a permanent barcode on it? oof. 1) Tim's bedside manner needs some work. I was not aggressive or angry. each time he interrupted me I asked if I could please finish my sentence. of course those requests were ignored (just like my others!). 2) heat glue stickers do not belong on my clothing. I expect a laundry service to launder; not to affix some permanent barcode to my shirt. if I went to a mechanic shop to have the oil changed, and my car was returned to me with a barcode bumper sticker, I'd be similarly upset. you can apply this metaphor to any situation and see how ridiculous this practice is. 3) I have used laundry services all over the world and I've never seen this before. Royal Majestic's claims of "European standards" are a joke. every other place in the world uses a little tag though a buttonhole or beltloop, or even safety pinned to the article of clothing. I would never assume so much as to *damage my customer's property* like these folks have. Tim, please expect a chargeback from me. I was on the fence about this until I spoke to you, but your tone sealed the deal.

We have been using Majestic Cleaners for 6 years and are very happy with their service and delivery. They pick up and drop off clothes twice per week, and there haven't been any issues in all that time.

Forgot to come more than one time and when I called the owner was not nice.

We have used Majestic Cleaners for 37 years throughout some ownership changes. The current owner has been very responsive to our needs.

Cleaning picked up from house and never delivered. Owner now alleges cleaning was never picked up. Owner was very rude and insulting, worst customer service I've ever had.

Great service and very professional

Excellent. Great service and they are experts in their field. I have called the owner (Tim) on a couple of occasions to ask about fabrics and dry-cleaning recommendations and about shirt laundry options. Tim knows his stuff. He took time to explain the fabrics and the process that would be best for me. Royal Majestic offers prompt pickup and delivery service which I find to be a huge time saver. Drivers are courteous and consistent. Very professional service! I highly recommend them to neighbors and friends.

We have used Royal Majestic for more than 30 years. They have changed owners in that time and the new owner Tim has been very responsive. In that period of time, there have been small issues of course, but they have always been resolved promptly.

The price is based on garments. It's like $1.40 a shirt. Our rate changes every week depending on how many clothes we have. We probably do 5 shirts a week and then a suit every once in a while. They do garment repair and we've used them for that. A suit came back with some stains on it and when I brought it in, they kind of blamed it on us. They said that it was something that we did. There was a couple of spots on my husbands suit and when I brought it in they said it was probably there before but it wasn't. So, not only did they try to blame it on us, they said they might not be able to get it out and when they did get it out, it came back wrinkled. I would say they didn't take responsibility for a stain and they tried to blame it on us. What they could have done better is just offer to fix it rather than trying to figure out who's fault it was. We've been using them for probably 6 years. They've been great, other than that one thing.

We weren't sure about having a service pick up and deliver our dry-cleaning and laundry (business shirts). But after calling the company and talking with them we tried the service. Now, I think we may become long-term customers. Everyone we have come in contact with are professional and friendly. The work they ave done for us is excellent quality.

Probably the best dry cleaners in the North Shore. Quality is extremely high and they are very communicative. I use them all the time. The cost is a little higher, but worth it as they pick up for free.

They come and pick up the items to clean, and then they leave them on the door when they are done. They were able to get some spots out of a jacket, and I am very pleased with their work.

I bought the big deal off of Angie's List ($40 for $25) thinking that would cover a lot. Getting an initial call was difficult. They were supposed to contact me but didn't. I finally called them, left a message, then called again a few days later after no response. I called to get pricing for the dress and all they could tell me was that dresses start at $10 and it depends on material, beading and how dirty it is. Ok, I figured it couldn't be too much more than that and if it was they would call. After speaking with her I asked to have the bags dropped off and told them I would like them to be picked up the following Saturday. This part went smooth except the phone number they put on the bags was off by a digit. I called to make sure it was correct in their systems. Supposedly it was. The following Wed was my drop off day and the pants showed up as expected but no dress or info regarding it. I called a few days later and was told they were still working on it. I would have appreciated being told this instead of left in limbo. About a week later they dress showed up. It was beautifully done but the price tag was a crazy $70! Maybe this is a typical charge for a small elegant dress but when there is no reference point other than "Starting at $10" I felt they should have called to verify we wanted to spend that much. If money was tight, I can't imagine people would happily pay an unexpected uptick in price. Overall a disappointing experience. If quality is your only concern then definitely go with them. If however, price and communication are equally important, you might want to keep searching. I know I will.

It was an Angie's List Big Deal that I purchased. It was good.

outstanding service, quality, environmentally sound

They dryclean everything of mine. They’re very convenient and the people who work there know everything about getting stains out. There was one time I forgot to put my drycleaning out and they came back and picked it up. They also made a special trip to deliver a skirt I needed for the weekend. the They’ve even called me before when something came in damaged to let me know it was damaged and didn’t charge me for that item. You can always talk to the manager. Their costs are comparable to other drycleaners.

They’re prompt, always there and do a good job. If there's a problem and you call they know who are.

Their delivery service is very convenient. It's the #1 reason we continue to use their service. Also, their dry cleaning service and the quality they provide is also why we stay with them. We have a big yellow bag and they drive by on Wednesdays and Saturdays and if they see it they will pick it up and bring it back the following Wednesday or Saturday. We have a hook on one of our columns that they will put the garments back on. My husband is very frugal and so I'm sure their prices are reasonable.

We were happy with the work they did and they were professional and customer friendly.

We're on their regular route for dry cleaning. I use them over competitors because they’re convenient and because they do great work. In any rare cases where there is a problem, they’re very easy to work with to resolve it.

Reliable, professional dry cleaning service that picks up/drops off on T/F each week.

This sounds horrible, but I honestly don't know how they compare in price anymore. Originally we went with them because they were a good value. Now we just have continued on because it is just so convenient. You don't have to call for pick-up. They always come pick up on our porch and our clothes are dropped off on the porch on specific days as expected. Quality is great! I probably should check on the price!! As far as service and quality they are great! We love the convenience, especially for my husbands' shirts.

Delivery is always on time. Occasional problems with billing dept. Costs more than local cleaned.

Their quality and dedication to "being green" is impressive, but wound up in a dispute over $20. Based on the statements that they sent to me, I suddenly had a balance forward that didn't jive. I went back through a year's worth of statements to verify, even adding each item's charge and subtracting payments (not just looking at the bottom line). After about 30 minutes with a calculator, it was clear that there was an error in Majestic's favor that had occurred in a single statement. Two calls were placed, and Majestic insisted that they couldn't be wrong. They sent me a detailed listing, different than my usual monthly billing statements, essentially leaving the onus on me to prove that I was right. I was spending a couple hundred dollars a month with Majestic, had a couple of missed pickups that I had to call on, but was generally very pleased with Majestic until this event. Not to argue the point whether "the customer is always right," but over a charge that was 10% of an average monthly bill, substantially less over the relationship, is just plain foolish and cost them a customer. The disappointment is that I had used them a few years back, but went to a cheaper cleaners because the costs were piling up. After using this other cleaner, the quality was inferior and so when I got a letter asking me to come back, I figured that I would give them the chance. Sadly, at the first sign of dispute, I was told I was wrong. Is it unreasonable to challenge Majestic when the statements that they sent are either erroneous, inaccurate or too confusing to calculate? If their billing software generates one statement for me, and another for them, is it my task to reconcile? Good customer service would suggest at least offering a meeting in the office so I could explain and demonstrate the inconsistent carry forward on my latest statement; rather, they mailed me a multi-page output that would require me to do the work. Frankly, over $20 it wasn't worth my time, and showed how they valued me as a customer. Probably not the type of review you may be looking for, but this was my experience: Their quality is very good, they are very reliable (I'll excuse a couple of missed pickups in a year), and I appreciate anyone who is environmentally friendly. If you have the energy and time to spend if a dispute arises, then I can recommend them, but if you don't have time if something goes wrong, I would encourage you to look elsewhere.

These guys are very good and the home pick-up and delivery service is awesome for our dual executive career household. Royal Majestic is an honest company with the utmost integrity. I trust them as they have access to my home. On one or two occasions an item was not delivered when due and I had to call but they were very responsive and met my request for follow up delivery. They are pricier than a bricks and mortar shop but the convenience is the added value.