Ravinia Plumbing, Sewer, Heating & Electric

It was a wonderful experience. We were the first call of the day and he came early. He was very professional and even pointed out to us that our separate dehumidifier had a recall notice on it. He checked out the two furnaces, made sure we installed the filters correctly, serviced the humidifiers, and he put new batteries in our thermostats (if we we go on vacation in winter, we won't have to worry about the batteries failing, the furnace not working and then coming home to burst pipes). He went above and beyond what we expected.

They were very responsive, fast and detailed in their explanation of how much things were going to cost. Will definitely use them in the future.

I have been a customer of Ravinia Plumbing & Heating for about 11 years and a member of their Home Care Club for much of that period, which is supposed to assure prompt attention and service in exchange for my loyalty to them for annual service. For many years, this was provided without fail. However, in recent years service levels have been inconsistent and prompt service has rapidly declined. On this occasion, our hot water heater failed this past Saturday morning, so I called Ravinia at 7:15am. The answering service said they would page a technician and I would hear from them shortly. Thirty minutes later, I called again to say I hadn't heard. She said she would page them again. By 8:15am, I had still not received a call, so decided to try another company. The other company (Pasquesi) answered and had a technician contact me within a few minutes. He arrived less than 15 minutes later, explained the problem, relit the pilot light to solve our problem temporarily, and said to call them Monday morning to schedule replacement of the hot water heater. I called at 7:00am Monday, had a crew here by 8:45am and the new hot water heater is installed. Meanwhile, I have still not heard from Ravinia. And they will not hear from me again either.

AWFUL OWNER!! Although I was warned about Ravinia Plumbing when I moved to the Chicago area three years ago, I was in a bind and needed a plumber quickly. Ravinia was available and I used them - signed up for a contract and have had them to my house about 2-3 times/year since. I had always felt that the technicians were professional but that the prices were way too high. Six months ago Ravinia came to fix my humidifiers that were leaking water around the furnaces. I was told that the drain tubes needed to be replaced. I agreed to it and they were fixed. Two days later my entire basement was completely flooded with about 4 inches of water. Over 24 hours later (due to freezing temperatures and a busy schedule for Ravinia) a technician was able to come to the house. He said that the previous technician knocked debris into the drainage pipe of the humidifier, which caused it to back up and flood my basement. The technician even said "Boy...I'm glad it wasn't me that made the mistake!" I realize mistakes happen and I just wanted Ravinia to take care of the issue. My kids toys were sitting in this water (many of them ruined) not to mention boxes (containing electrical items) were soaked through as well. The technician told me Ravinia would send Rainbow (a carpet cleaning/drying service) to lift my carpets, dry the basement and replace the carpets. I called the manager of Ravinia to ensure that I would not be paying for Rainbow's service. I did not receive a call-back. A day later I called again, saying I would really like to speak with someone about this. Again, no call back. The third time I left a message for the owner of the company (who always seemed to be "in meetings" when I'd call) that it would be in his best interest to use some business ethic and call his customer back. When he finally called, he said he wasn't certain that Ravinia caused the problem that caused the back-up. I told him his technician was certain about it and that it was too much of a coincidence that two days prior to the problem, they "fixed" my humidifier. After a long discussion, he agreed to pay for Rainbow's services but refused to acknowledge that I was owed anything for the toys and electrical items. I was also concerned about mold in the walls. He said our conversation was over and that he is not responsible for a mold check in 6 months. I hadn't needed a plumber since that incident but yesterday I called Ravinia about my kitchen sink being clogged and I was told that there is a "Do Not Service" note on my account! Ravinia refuses to service my house!! I will gladly switch to another plumbing service after my experience with the owner. DO NOT USE THEM. I was told they are crooks - and they are!!

It was easy to schedule the service call and the plumber came on time. He identified the problem, had the parts that he needed and repaired it quickly. He explained what might have caused the problem, what he had to fix and how to maintain the faucet in the future. Plumber was professional and friendly. We have used Ravinia Plumbing for several projects in the past (for everything from sump pumps to toilet repairs and replacing fixtures) and will use them in the future.

I found another Angie's List A list company and they returned my call promptly and provided me with the owners cell in case I needed any thing else throughout the weekend.

We had used Mahoney plumbing in the past for new water heaters so we called them when our air conditioners needed maintenance. It took the tech 4 hours (at $200/hr) to diagnose a faulty compressor. I was also charged for maintenance on the units at $100/unit (2 units). This was after I was stood up twice (2 times) in one week by the company when they promised to send someone out and never did. I didn't even receive a phone call - I had to call and ask if anyone was still coming. I later took a look at the outside units to find that no maintenance was done or any leaves cleaned out of the outside units. The inside filters were not cleaned nor were the humidifiers "summerized" from winter. For what was I charged? I tried 4 different times to speak with an office manager about the situation and my calls were never returned. When I finally did speak with him, he told me he would look into it and call me back. That was a month ago. Really disappointing...

They did the job they were supposed to. They were friendly. So far, no problems. They were fine.

Ravinia plumbing is always fast to respond and they provide excellent service. Out garbage disposal wasn't titling and they talked me through all I of the potential issues over the phone. I couldn't fix it and they came out. Turns out there was only a baby spoon stuck in the disposal. But regardless, I couldn't have gotten it out I my own.

They block out a time slot and call along the way. They also call before they come. They did a wonderful job and are fabulous.

We use this gentleman Jason who is wonderful.

The service turned out very well and they're very responsive.

The drain pipes were full of dried food since the house sat unused for a few weeks. They had to rod the drain twice, but got it working perfectly. The service rep was professional and got the job done.

They were okay. They were a little on the expensive side. But they seem to charge a lot for what they did. They broke something in my property accidentally while they were in my house. They did compensate me for it. So they were okay in that way. He accused me of not being truthful when I told him that the glasses that he broke were crystal.

It was an emergency during the horrible Chicago weather. Took a while to get scheduled, but the plumber who came out explained everything thoroughly, told us our options, and then proceeded to fix the problem.

A bit strange. We contacted Ravinia for a quote on some new boiler and radiator work and also asked for recommendations on the boiler we had installed by their competitor just a few months ago. Ravinia sent another contractor, Mahoney Plumbing, whom I had not vetted. We reviewed the requested work. Then Mahoney wrote his quote using dictation software, and quite a bit got lost in translation. And the recommendation on the boiler -- was not addressed at all. Needless to say, we did not send any work to Ravinia or Mahoney.

Difficult job but they were real pro's.

The man who came was very nice and checked all details even though the maintenance person at my condominium building told me to get a repair company in error. He was sympathetic and helpfully explained all that the maintenance guy should be doing.

We were very happy with this company. We had a couple of clogged drains and a bathtub temp gauge that needed fixing. I like the fact that the company charge per job rather than an hourly rate but that backfired for us as we ended up paying over $300 for about an hour's work. Definitely pricey. Having said that, you do get what you pay for. The process of making the appointment was quick and easy, the guy who came over was professional and friendly. He even put on extra shoe covers just to ensure nothing leaked through (there was a lot of snow that day). He looked at the issues, quoted the price, did the work and was gone in about an hour total. It was efficient, easy, convenient and, most importantly, the issues were fixed. Even though the price was high, I would still use this company again, purely because of how quick and painless it was.

Our experience with them was good. They are just good and very professional. They are a little pricey, but I think it is worth it.

We all install them. They are fine, number one, and the first person we call in plumbing. They show up on time, reasonably priced, the first time they come back, responsive, and been into this a long time. I do not know, I would say $500 or so. They are good. Like I say, they are the first people we call. We do not shop around.

Ravinia was not the cheapest bid on the job. It was in line however with other bids by plumbing companies that we were familiar with. We accepted Ravinia's bid based upon the quality of the work they had done earlier in the year when installing a new water heater. The work they performed on our project was exceptionally well done by a very professional crew and management. Our stack and vents were completely rerouted and largely replaced. The hot and cold water as well as the heating piping was worked on as part of the job. The work involved interfacing with our contractor and working around his schedule at times. Everyone at Ravinia we have come in contact with has been courteous, knowledgeable, and above all professional. Appointments were always kept and the supervisory staff kept in touch with frequent visits to ensure that the work was done well. As part of the job, we also needed work on our heating system to remove radiators and, in one instance replace a baseboard unit with a slimline radiator. This work too was well done. The new radiator was properly sized to heat the room in question and was carefully installed, as was the radiator that was removed during construction. They even went so far as to make sure that the system was fully bled of air and valves adjusted to balance heat. In my experience this is more the exception that the rule. Ravinia also rerouted gas lines to accommodate an unanticipated relocation of the washer/dryer and to supply our new gas stove and installed a new set and plumbed a new set tub to pass clearance restrictions in the electrical code. This work ws not part of the original bid but was bid fairly as an add on. In all cases Ravinia personnel cleaned up after themselves and were careful during the work to disrupt things a little as possible. This was not an easy job. Ravinia has always been willing to look for creative solutions to some very tricky problems. They worked around structure and electric problems that made the job difficult. In short I cannot say enough good about the work that Ravinia has done. Based upon our experience, we have decided to move all our plumbing and heating work to Ravinia in the future. We could not be more pleased with their work.

opened clogged drains in kitchen and bath --- bathroom work could have been done in a more efficient manner which would have resulted in lower cost

With a house as old as mine I know that every repair is going to be more expensive if the item in question can be repaired at all. This was the case with the shower valve, I was lucky that Ravinia plumbing had a part that had not been manufactured in 20 years and a tech who was experience enough to have seen my type of valve before! That's why I depend on them and will continue to do so. Their service can't be beat.

Two plumbers came promptly at 8 AM and were finished by about 12:30 PM. They worked quickly and made sure that the water pressure to the upstairs was good before they left. Would definitely use them again!!