Ravinia Plumbing, Sewer, Heating & Electric

THEY HAVE ALWAYS DONE A GOOD JOB, THEY ARE VERY COURTEOUS AND THEY KEEP THEIR APPOINTMENTS. THEY HAVE DONE QUALITY WORK FOR ME FOR OVER 15 YEARS.

DIAGNOSIS WAS THAT WE WERE LACKING FREON AND PERHAPS NEEDED TO HAVE THE A/C CLEANED (IT WAS 44 YEARS OLD!). WE ALSO CALLED FOR A QUOTE FOR A NEW A/C AND FURNACE AND DIDN'T GET A RETURN CALL UNTIL I CALLED AGAIN TWO WEEKS LATER. CONTRACTOR CAME AND ADDED THE FREON, AND THAT FIXED THE PROBLEM FOR ABOUT A DAY. WHEN I CALLED BACK ABOUT 2 WEEKS LATER TO FOLLOW UP AND LET THEM KNOW IT WASN'T WORKING AGAIN, I WAS TOLD I WOULD BE CHARGED AGAIN FOR SOMEONE TO COME OUT TO REASSESS THE PROBLEM ALTHOUGH IT HAD NEVER REALLY BEEN ADDRESSED IN THE FIRST PLACE. WE ENDED UP HAVING ANOTHER COMPANY FIX THE PROBLEM (TOO MUCH FREON ADDED) AND AWARDED THE NEW A/C AND FURNACE BUSINESS TO THIS OTHER COMPANY GIVEN ITS RESPONSIVENESS AND RAVINIA'S LACK THEREOF.

THEY WERE VERY NICE, AND I WOULD HIRE AGAIN.

PATRICK ANSWERED SEVERAL QUESTIONS FOR US ABOUT OTHER PLUMBING ISSUES. VERY POLITE. COVERED HIS SHOES UPON ENTERING THE HOUSE.

WORK WAS FINISHED. PLUMBER WAS ON TIME AND EFFICIENT.

I COULDN'T HAVE BEEN MORE PLEASED! ALL OF THIS WORK WAS KNOCKED OFF IN ABOUT 1 1/2 DAYS, AND THE 1/2 DAY WAS BECAUSE I KEPT ADDING THINGS. AND THEY DIDN'T BREAK ANYTHING, WHICH WAS A NICE CHANGE FROM OUR PREVIOUS PLUMBER. VERY EXPERIENCED GUYS, REALLY KNOW THEIR STUFF--THEY MADE SEVERAL GOOD SUGGESTIONS. AND VERY PLEASANT TO HAVE IN THE HOUSE. RAVINIA WILL DO MY PLUMBING FROM NOW ON, I CAN ASSURE YOU.

VERY RESPONSIVE, KNOWLEDGEABLE (ESPECIALLY WITH THIS UNUSUAL POWERVENT CONFIGURATION) AND HELPFUL. DID NICE LITTLE EXTRAS THAT WERE GREATLY APPRECIATED. WISH THEY OFFERED UNITS WITH LONGER WARRANTIES (AS SUGGESTED BY CONSUMER REPORTS MAG). NO PLUMBERS SURVEYED OFFERED UNITS WITH LONGER WARRANTIES.

THEY ARE GETTING TOUGH TO DEAL WITH, THEY DON'T FOLLOW THROUGH.

PATRICK DID AN EXCELLENT JOB, LEFT EVERYTHING CLEAN AND TIDY, AND EXPLAINED HOW THE NEW PUMPS WOULD WORK. HE ALSO TESTED THE BATTERIES IN MY BACKUP UNIT FOR ME.

ESTIMATE, WORK, AND DEALING WITH COMPANY WAS PROFESSIONAL AND PROMPT EVERY STEP OF THE WAY. COST WAS NOT THE CHEAPEST, BUT WAS DEFINITELY THE MOST PROFESSIONAL.

NICK, THE TECHNICIAN, SEEMED TO BE QUITE EFFICIENT. HE WAS VERY CAREFUL IN INSTRUCTING ME HOW TO DRAIN A LITTLE WATER AND ADD A LITTLE WATER EACH WEEK.

JOHN MORAN, THE PLUMBER, CAME RIGHT ON TIME; WORKED HARD AND FAST; DIDN'T WASTE ANY TIME; TOOK CARE OF EVERY PLUMBING PROBLEM I MENTIONED TO HIM.

THE THING THAT IMPRESSED ME SO MUCH WAS THAT THE COUNTER WAS CEMENTED IN AND THE GENTLEMAN THAT WORKED ON IT HAD TO WORK VERY HARD AND LONG TO GET IT OUT. HE WAS VERY PATIENT. I WILL USE THEM AGAIN.

WHEN THE PLUMBER (PATRICK) CAME OUT THE FIRST TIME, I WAS IMPRESSED BY HIS PUNCTUALITY, KNOWLEDGE AND PROFESSIONALISM. HE NEEDED TO ORDER PARTS FOR OUR FAUCETS AND INDICATED THAT HE WOULD RETURN WHEN THE PARTS CAME IN. HOWEVER, WHEN THE PARTS CAME IN, THE GUY THEY SENT OUT WAS PRETTY CLUELESS. THE PARTS TURNED OUT TO BE WRONG, AND I HAD TO MAKE NUMEROUS PHONE CALLS TO THE COMPANY TO GET THEM TO COME BACK. FINALLY, WHEN I ASKED TO SPEAK WITH ONE OF THE MANAGERS, THE SERVICE IMPROVED DRAMATICALLY. I EXPLAINED THAT I WAS DISAPPOINTED, AND HE APOLOGIZED AND MADE THE EFFORT TO MAKE SURE THAT THE CORRECT PARTS WERE ORDERED IMMEDIATELY. HE THEN ARRANGED FOR PATRICK TO COME BACK AND FINISH THE WORK, AND I WAS ONCE AGAIN PLEASED WITH PATRICK'S WORK. OVERALL, I WAS SATISFIED AND WOULD USE THEM AGAIN, BECAUSE THEY TOOK MEASURES TO CORRECT THE PROBLEMS THAT AROSE.

THE PLUMBER WAS POLITE AND EXPLAINED WHAT HE WAS DOING, HOW THE FEES WERE CALCULATED, AND ALSO PROVIDED MAINTENANCE TIPS ON HOW TO PREVENT THIS IN THE FUTURE, RE: WHAT TO PUT IN AND NOT TO PUT IN OUR GARBAGE DISPOSAL (WE JUST MOVED INTO OUR HOUSE WHEN OUR SINK BACKED UP). THE ONLY COMPLAINT I HAVE IS THAT HE WAS VERY "GENEROUS" WITH HIS TIMING ESTIMATES, WHICH GAVE HIM AN EXTRA QUARTER HOUR. IN THE GRAND SCHEME OF THINGS, NOT SUCH A BIG DEAL.

GOOD JOB - VERY COMPETENT & EFFICIENT.

IT SEEMED THAT THE WORK TOOK LONGER THAN IT SHOULD HAVE AT A HOURLY RATE.

THE ESTIMATE, WHEN IT ARRIVED, WAS NOT FOR THE SAME SCOPE OF WORK I HAD DISCUSSED WITH THE ESTIMATOR. NONETHELESS, BECAUSE THEY HAVE DONE THOUSANDS OF DOLLARS OF WORK FOR ME IN THE PAST, I PROMPTLY SIGNED AND RETURNED THE ESTIMATE, WITH A HANDWRITTEN CHANGE AND A CHECK FOR $700. MORE THAN A WEEK PASSED WITH NO WORD FROM THE COMPANY. THIS MORNING, I CALLED AND WAS TOLD THE SCHEDULER WAS ON ANOTHER LINE AND WOULD CALL ME BACK. FOUR HOURS AND NO CALL LATER, I CALLED AGAIN. I SPOKE WITH THE RECEPTIONIST WHO CONNECTED ME WITH A MAN WHO SAID I WOULD NEED TO WAIT FOR A CALL FROM THE SERVICEMAN. SUPPOSEDLY, I AM ON A SCHEDULE FOR LATER THIS WEEK, ALTHOUGH NO ONE HAS CONTACTED ME TO MAKE SURE I AM AVAILABLE. GETTING AN ESTIMATE WAS LIKE PULLING TEETH AND ALTHOUGH I HAVE SENT A CHECK FOR $700, NO ONE SEEMS ABLE TO SCHEDULE THE JOB FOR WHICH I HAVE CONTRACTED. I'VE HAD GOOD EXPERIENCES WITH THEM IN THE PAST, BUT THIS IS A NIGHTMARE. UNLESS THERE IS A GOOD EXPLANATION FOR ALL OF THIS, I WON'T USE

OVERALL THIS COMPANY WAS EXTREMELY PROFESSIONAL. ONE SMALL HITCH IN THE BEGINNING, THEY WROTE MY PHONE NUMBER DOWN WRONG AND AS A RESULT WE MISSED THEIR FIRST ATTEMPT AT A VISIT TO PROVIDE AN ESTIMATE (THEY CALLED TO MAKE SURE I WAS HOME, NO ANSWER). ONCE WE HAD THE PHONE NUMBER STRAIGHTENED OUT, MY EXPERIENCE WAS WONDERFUL. THEY PROVIDED A FIXED PRICE BID (NO SURPRISES ON THE COST SIDE). THE SAME PERSON PROVIDED THE ESTIMATE AND DID THE WORK. HE ARRIVED ON TIME FOR BOTH THE ESTIMATE AND THE WORK. I WILL USE DIPIETRO AGAIN.

THEY DO WHAT THEY PROMISE AND THE EXPERIENCE WAS PROFESSIONAL.

I HAD A POSITIVE EXPERIENCE, BUT THEY COST SUBSTANTIALLY MORE THAN SOME OTHER PLUMBERS IN THE AREA.

GREAT AT TEACHING YOU ABOUT OLDER HOMES. THEY WILL TEACH YOU HOW TO TAKE CARE OF IT.

THEY DID NOT FIX THE WORK AND CHARGED ENTIRELY TOO MUCH FOR THEIR WORK.

THEY HAD THREE DIFFERENT MODELS FOR ME TO CHOOSE FROM. THEY QUOTED ME A PRICE AND STUCK TO IT. THEY WERE CLEAN, TIDY AND ON TIME. THEY WERE VERY, VERY GOOD!

I'M VERY PARTICULAR WITH DENNIS, I USE HIM FOR EVERYTHING. HE DOES A GREAT JOB ON ALL OF OUR WORK!