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Nu-Gen Cleaning Inc.

Water & Smoke Damage

About us

Family owned and operated. State of the art equipment. Eco-friendly, pet friendly, and child friendly cleaning agents. 100% Satisfaction guaranteed! Cost is determined by the job.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

24/7 EMERGENCY FLOOD & WATER DAMAGE Restoration Services. Specialize in Fire and Smoke Remediation. Mold Remediation. Full service restoration. Work with insurance.

Services we don't offer

Maid service.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Financing Available

Photos of past projects

Reviews

4.516 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
0%
1
13%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 1-16 of 16 reviews

Kathy D.
01/2024
1.0
Horrible! If I could give less than one star, I would. We called Nugen for a pipe burst 12/24/2022. Yes! 2022! And we are still dealing with the damage they caused and trying to get a resolution for their completely inflated, unnecessary charges and unnecessary demolition. The renovation is still not complete due to all the out of pocket expenses we have incurred to put our home back together. We have had 2 other restoration companies as well as 5 adjusters verify that what they did in our home was completely unnecessary to midigate my pipe burst. Nugen assured us they would work with the insurance company to get all damages and reconstruction covered. They did absolutely nothing but make the situation worse with the insurance company with their arrogance and refusal to speak with them. We are left with a lean on our home after 90 days and out of pocket expenses of over $10,000. As if dealing with a broken pipe is not enough, Nugen will just make a very stressful and horrible situation worse. I have found that we are not the only one they have done this to. PLEASE! Dont let them into your home! I would not want anyone else to have to go through what we have and still are going through with Nugen, a year later!
Description of Work: Burst pipe

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

Yes, I recommend this pro
$13,000

Response from Nu-Gen Cleaning Inc.
We are disappointed that your experience with Nu-Gen has not been as smooth as some of our other customers who have suffered damage similar to the one for which you called our team. We are still very much open to resolving all discrepancies. We never anticipated that this project would get this out of hand since we follow the same procedure for every single job that we do and your insurer has paid us for identical scopes of work before and after this project. Our routine which we follow is to provide a full estimate with our pricing up front before beginning any work, and work until we resolve the damage even if we have to work through holidays, as we worked on your damage during the 2022 Christmas holiday weekend. We also make sure to document the entire project in a very detailed manner and are still able to provide you with answers to any specifics you might have. We understand that some things are out of your control as there are things out of Nu-Gen's control. However, as we always do, we submitted a 42-page report to support our invoice. We do not mind waiting on any of our customers to resolve any issues regarding their policy with their insured, as we have done in this case, and we always attempt to connect our customers with other professionals that may assist in having claims paid out, as we also offered you. We are continuing to patiently wait for a resolution even though we have not received any recompense from your insured on this project, but are confused as to why Nu-Gen is to blame in this present situation given that our firm has completed the work but has not yet received any amount from your insurer. We still wish to resolve this matter between you and your insurer and hope we can do so with your support.

Yendi S.
06/2022
1.0
auto detailing, house cleaning, air duct cleaning
  + 1 more
Lack of communication and not professional. Do not admit to their mistake on their end. Would never recommend.
Description of Work: Cleaning and restoration

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$23,000

Jane H.
06/2019
5.0
carpet cleaners, air duct cleaning
  + 0 more
Excellent. Moises Pacheco and his team are true professionals. Kept us informed throughout the process, were on time for each step, were easy to work with and accommodating. I don't have a basis of comparison on pricing, but the pricing seemed reasonable for all that was done. I would use them again, and highly recommend them!
Description of Work: Our basement flooded in an intense storm. Nu-Gen assessed, dried out the basement, sanitized, replaced carpet pad, cleaned carpets, cleaned air ducts

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Nu-Gen Cleaning Inc.
Thank you for choosing us and allowing us to help you get your house back to tip top conditions! It was a pleasure meeting you and we look forward to serving you for years to come!

Rhett N.
05/2019
5.0
They were more readily available than other service providers and got on the job quickly. All staff we worked with were professional. Electronic communications were effective and timely. Got the job done.
Description of Work: Dry out crawl space and carpet on lower level.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Nu-Gen Cleaning Inc.
Thank you for allowing us the opportunity to assist you after your water loss. We hope that you don't have to go through any more of these ordeals, but in case anything ever happens again, we're always just a phone call away. Please don't hesitate to call if you have further questions or concerns. Thank you.

Jeff P.
11/2018
5.0
carpet cleaners, house cleaning, floor cleaning
  + 1 more
Excellent very professional and detailed. Great people to work with.
Description of Work: Move out cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Nu-Gen Cleaning Inc.
We strive to be the best and provide quality work . We can't thank you enough for this kind review and we are very happy to know you Nu-gen provided excellent service. We look forward to working with you in the near future.

Tracy M.
08/2018
5.0
carpet cleaners
  + -1 more
Excellent from the first call to the carpet cleaning. Family owned and it shows. Nu-Gen is the best carpet cleaner I have ever used. This is the only company I will use for my carpet cleaning.
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Martin W.
07/2018
5.0
carpet cleaners
  + -1 more
It was traumatic, but Nu Gen made it much better.
Description of Work: Water damage in basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rebeccah S.
07/2018
5.0
carpet cleaners, drywall, floor cleaning
  + 1 more
Nu-Gen came the same day I called for an estimate. The next day they came to rip carpet and padding that was ruined by water and mold. They were very thorough with making sure the drywall would dry properly by drilling holes near the baseboards. This saved us tearing down walls of a half finished basement. We had a LOT of commercial fans circulating to dry everything. They worked with us on price and they were very professional throughout the entire job. I would highly recommend Nu-Gen. They take pride in the service they provide!
Description of Work: Basement flooded and needed to be dried out quickly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Gary R.
05/2018
5.0
They cleaned it, dried it, moved everything out of the way and sanitized the area. Moved it all back, very satisfied with their work.
Description of Work: They cleaned up water in our basement.
Rating CategoryRating out of 5
Yes, I recommend this pro

Henry T.
03/2018
5.0
They worked all day and late into the night to make sure everything was set up. They were very conscientious and careful with moving the equipment around without damaging anything. They made it less difficult to get through a rough situation. The owner, Moises, was very pleasant. His staff was very hardworking, professional and pleasant as well. I hope we never have to use them again, but if we ever needed to, we would certainly call them again.
Description of Work: Our basement flooded after our sump pump failed and caused damage to the carpeting. They removed the carpets and baseboards and drilled holes in the walls and put fans down there to dry out the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Becky S.
03/2018
5.0
They were excellent to work with. The crew was very polite and very careful cleaning up after themselves. The owner was very helpful, they did excellent work.
Description of Work: We had a flood because the sump pump in our basement was unplugged so they cleaned that up as well as the carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rosemary F.
08/2017
5.0
carpet cleaners
  + -1 more
marvelous - the best
Description of Work: Cleaned carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Cindy S.
11/2016
5.0
carpet cleaners
  + -1 more
Great! He was prompt and courteous. Got stains out of my carpeting that the last carpet cleaner didn't. Would gladly hire again. Very pleased!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Impact P.
02/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marla S.
09/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: Had 3 rooms cleaned. Carpets look great. Will use again in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Steven W.
04/2014
5.0
upholstery cleaning
  + -1 more
Initial contact on the phone was excellent. Explained in great detail their carpet cleaning process. Arrived promptly as scheduled. Worked very efficiently and professionally. Attention to small details was good...wore shoe covers in our house...put hose guards on the wall corners, stairway railing, front door. Very professional appearance, clean new equipment. Very professional demeanor. Came back for a follow up and explained in great detail how we could treat future stains ourselves--dog soiled carpet was the reason for the original job and the follow up. Overall very impressed.
Description of Work: cleaned carpets

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

    Contact information

    9214 Trinity Dr, Lake In The Hills, IL 60102

    http://www.nugencleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water & Smoke Damage

    FAQ

    Nu-Gen Cleaning Inc. is currently rated 4.5 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Nu-Gen Cleaning Inc. accepts the following forms of payment: Check,Financing Available
    Yes, Nu-Gen Cleaning Inc. offers free project estimates.
    Yes, Nu-Gen Cleaning Inc. offers eco-friendly accreditations.
    No, Nu-Gen Cleaning Inc. does not offer a senior discount.
    Yes, Nu-Gen Cleaning Inc. offers emergency services.
    No, Nu-Gen Cleaning Inc. does not offer warranties.
    Nu-Gen Cleaning Inc. offers the following services: 24/7 EMERGENCY FLOOD & WATER DAMAGE Restoration Services. Specialize in Fire and Smoke Remediation. Mold Remediation. Full service restoration. Work with insurance.
    Maid service.

    Contact information

    9214 Trinity Dr, Lake In The Hills, IL 60102

    http://www.nugencleaning.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day