123 Exteriors Inc

So I would have rated them an 'A' if it weren't for the bad install that we did not find out about until years later as well as their lack of ability to stand behind their work. All of the molding above our garage door began rotting after 123 did our siding. Now the fun part is that we were not fully aware of how bad it was until 7 years, or so later, when I began to replace some of the trim. The vast majority didn't look that bad, but there was maybe a 2" piece of crown that was clearly rotted through and some paint that bubbled elsewhere. I thought it was just some caulk that had worn out on the flashing and I would just have to replace a couple of pieces of wood and re-caulk. When I got into it I noticed that the J-channel between the siding and the flashing over the garage door was installed with a rather large (1/4" - 1/2") gap between two of the pieces. I called the ever-friendly Dale to ask for some help. By help I mean I only politely and nicely asked that a new J-channel be installed correctly. Nothing else. No molding repair/replace, no money, nothing else. We're talking MAYBE an hours work for these experts. Well, long story short, you haven't met the real Dale until you ask for anything outside of the warranty period, which keeps getting shorter, btw. I only wish I had recorded the conversation - his Dr Jekyll/Mr Hyde routine truly shocked me. He did, however, forward the pics I sent to his manager, Erika, and after a couple of weeks I was eventually able to get her on the phone. After very much reluctance, and refusal to admit any fault of their own, Erika agreed to send someone out. Well, no one ever came and she never returned any of my followup calls. Things I remember them saying to me - "Well, if you had noticed this sooner, we could have helped you." Seriously? So as a typical homeowner I need to inspect all the J-channels on the siding that you installed? What else do I need to inspect, the A through I-channels? The roof? I had no idea what a J-channel was, nor did I care, until I had to find this part on my own. You can imagine how it feels to spend thousands and thousands of dollars and to be left on your own. So I gave up on 123 and after getting more into the repair I found WAY more rot than I expected. Why? Because the J-channel had not only been leaking water between the gaps, but they put nails through the bottom of the J-channel, which also went through the flashing and into all of the wood molding and house wrap behind it! To give an analogy of how bad this is, picture putting large nails through your gutters that also go through your siding and into your house. Yes, that bad (and that incredibly dumb). The real issue now is, what else did they install incorrectly? I guess I'll find out when I see the outside, or inside, of my house start to rot. I'll then know that there is most likely WAY more of that rot inside somewhere... Please beware of 123 and don't fall for Dale's false charm and Erika's empty promises - they will both bite you in the end. Please see attached pics.

Highly recommend 123Exteriors! Entire re-roofing job was done in 1 day and cleanup was outstanding. Erica, Dale and the entire crew were professional, punctual and very helpful before, during and after the job, as well as with the coordination of related insurance matters. Roofing crew was incredibly professional, respectful of our property and were hard workers, notwithstanding very hot and humid weather conditions. Cleanup was impeccable and no significant damage to our landscaping. If you need to have roof or aluminum work done, you will not go wrong with this company. Other contractors performing similar work in our neighborhood don’t come close in terms of quality of work or time it took to complete re-roofing.

It went well and the job was completed quickly.

Dale and Michael (and Team) did a FANTASTIC job on both our siding and roof. The crews were punctual, courteous and clean. 123 was very organized and kept us up-to-date every step along the way! We definitely made the right decision going with 123!!

It was pretty good. They did it in a timely fashion. It has been a while now. We had an issue about a leak one time and we thought it had something to do with the siding. They came out right away and checked it up for me. That was kind of good. It was not their issue though.

Laborers were great - work is excellent. I will let the rest speak for itself 6/8 signed the contract. 6/9 checked cleared. 6/23 We called sales person asked what number we are on the list. We are told 1st. 7/20 We called Sales person asking for status. He said he would have to check. 7/21 Salesperson calls back and tells us to call his boss. I did. Boss apologized for lack of communications, and explains they are running behind because of Rain. We understand this. We complained about lack of communication. We were told we are #4 on list. We were #1 on Salesperson list. GEEZ. 7/28 Salesperson called - we are #6 on list. We asked how could we go from #4 on the overall list to # 6? Salesperson said he would check and get back to us. 7/29 Salesperson calls work will start next week Tue or Wed or Thur next week. We asked when will materials arrive. Sales person said "I think Monday". 8/3 Materials arrived. 8/4 roof work started & completed. 8/5 siding work started. 8/5 Gutter person stopped by he was told he could start 8/6 - we asked if he did soffits & facia he said no only gutters. We had to call Salesperson to straighten this out.8/6 siding finished. 8/7 Gutters started and finished. Salesperson communicated that Insurance company was cutting us the check for the remainder. He called a couple of days later and asked when he could pick up the check. He apoligized he forgot the warranties. Came back next day with roof warranty. Called a few days latter saying we still owed money. My husband told him to go back and check A week later he tells us we can pull down the warranty for the siding from their website. They sent us a survey also Our house looks Beautiful - The Salesperson was horrible.

It turned out fine. They also made sure that the premises were spotless and cleaned. They made sure there were no nails lying around. The only issue was there was a disconnect on when they were going to start the job and they did also send my wife flowers to apologize for the miscommunication and for the delay in starting the job. They got the job done in 3 days. Their salesman Dale was always responsive when we were trying to contact them.

Everything turned out really great and they did a really good job. They got the job done in 2 days. The sales person helped us figure out a few things and he helped us with the color of the siding. The workers were very nice and helpful.

Their cost was reasonable. I did not have any problems with them. They got the job done promptly. The salesman was nice and helpful.

It could have been better. It was a breakdown of communication. They had some labor problems and they had to fire two crews. The materials were backlogged on order and the project got delayed. They got the job done in a day and a half and they were quick when they got started. There were a number of things in the contract for them to implement and they didn’t do it which created additional problems. It then took a while to get them to come back out. Whenever I would call my salesman he would always return my calls and he was Johnny on the spot. The cleanup was very good by the crew that did the work.

This was a major project / repair for our home. The estimator, home office scheduling staff and installation crews were perfect throughout the project and very responsive to anything needed (questions, callbacks). Their work is excellent. The estimator scheduled a formal follow-up inspection and was very helpful with my questions and concerns. I recommend this company. The house looks great! The project overall felt 'easy' thanks to everyone at 123.

The company representative, Dan Brush, was exceptionally good and provided frequent and great communications leading up to and during the installation. He communicated with our insurance company and all details and commitments were as agreed upon. They had many color choices and several styles to choose from. The results are great and we would definitely use this company again for any future projects that may be serviced by their product lines.

Dale from 123 Exteriors has done siding and ridge vent work on my house in the past. So I called Dale to check the shingles on Oct 7th and he arrived at the house on Oct 8th. Dale climbed up on the roof and inspected everything he could. Determined that the tabs all came from the same shingle. Therefore I would not need to replace the entire roof, only that one shingle as all others were looking good. I was to call his roofing contractor to get that shingle replaced.

The service turned out fine. They did a good job overall.

I had no complaints with their service. They did a very good job. There was a slight problem with the insulation that they fixed very quickly. Their prices were very good and we chose them because of them. We were happy with their service.

The service was fine. We did not have any complaints with them.

They did a great job. They handled the process from start to finish. They wre great to deal with. they were very responsive to any issues that I had. I could not have worked with a better company.

The service turned out fine. They were reasonable priced and the work was satisfactory. They did a good job overall.

I have some dark spots forming on my ceiling on the 2nd floor. They came by on time, checked out the spots on the inside, and then went to the roof to check it out. He gave me a lot of details about the roof, took pictures so I could see for myself, told me that there wasn't really any significant damage other than normal wear and there's nothing that was needed to be done. Very nice guy, informative, and honest (any time someone tells me there's nothing for them to do I take that as honesty).

Replaced my siding and roof quickly.

cancelled appointment with this company only because we chose another contractor . Sent an e-mail through angies list stating why we cancelled but never got a confirmation from 123. I gave them a C for responsiveness .

I did not use them because I applied for energy assistance.

This repair work was triggered by a 7/1/2013 wind and hail storm that removed some shingles from the roof and caused minor interior water damage. I contacted 123 Exteriors on the basis of Angie's list reviews, rating, and BBB rating. I also found their lifetime workmanship warranty to be important. They contacted me back within 24 hours and promptly did an initial estimate. They then were willing to meet with the insurance adjuster to go over the estimate, although the 123 Exteriors estimator/sales person asked that, in return, they have exclusive "rights" to the business. I wasn't too thrilled with this request, but I agreed since I realized they would have to make time investment. Initially, the insurance company was inclined to replace about 5 SQ of roofing - a minor repair. Over the next few months, 123 Exteriors worked with the insurance company as multiple revisions and estimates were prepared. I had at least 3 different insurance adjusters revise the estimate and this resulted in the most complex and difficult insurance claim in my experience or, I am told, in 123 Exteriors experience. There were times that it appeared nothing was happening or I wouldn't get prompt responses to inquiries with 123 Exteriors, but, after repeated requests, I did get responses. Ultimately, 123 Exteriors was able to convince the insurance company to cover a complete replacement, as the existing shingles were no longer made and a close color match would not be possible. I had repeatedly been convinced only a repair of part of the roof would be approved by the insurance company, so a complete replacement was a happy surprise. I had gone so far as having to contact other roofing companies when I believed the insurance company had made their final determination that only a repair would be covered AND 123 Exteriors informed me for the first time (after about 4 months into this process), they only did full roof replacements - not repairs. In fairness, 123 Exteriors was going to refer me to companies that could do repair, but I was a bit frustrated that this fact hadn't been raised previously. However, i fairness, I likely wouldn't have stayed with 123 Exteriors and pursued the full roof replacement (and so wouldn't have gotten it) with the insurance company if I had known earlier 123 Exteriors wouldn't do repairs. The roof replacement was done almost as late as possible in the season (beginning of November) - luckily the days still got warm enough to help insure the shingles could settle properly. The entire roof was replaced in 2 days. The only problem during installation was the placement of some turtle vents, which 123 promptly rectified when I pointed it out. The crew was diligent in clean up - there were still roofing nails around, (particularly washed out of gutters), but in general cleanup was good. A follow up visit was needed to caulk some gutters that leaked after the replacement. One section of gutter was dented and bent as a result of ladders - while I requested this be repaired and this request was noted, no action was ultimately taken on this. Continued negotiations to correct the insurance estimate to reflect the work that was ultimately done took about another 3 months. So 123 Exteriors was only paid the ~$1K deposit initially and didn't receive their balance due of $17K for about 3 more months. They were quite patient and understanding (but, of course, less patient as time wore on) while we worked with the insurance company and then the mortgage company to get the funds released so they could be paid. Ultimately, the whole process was much more pain, effort, and trouble than either I or 123 Exteriors could have ever expected, but this was primarily because of the insurance company errors and the mortgage company processes. Ultimately, the quality of the work 123 Exteriors did and the fact that they were able to negotiate a full roof replacement are what result in their top grade. Note that I was the first in my neighborhood to contact 123 Exteriors, a neighborhood where they had not done roofing work in the past. Ultimately, however, I believe they replaced at least 6 roofs in the neighborhood - I suspect this volume of business in a new area contributed to their patience with the payment delays from my project. We have had several strong wind storms and a full winter and there is no sign of trouble with the roof.

Excellent. If you want lots of choices to pick from then 123 may not be the place.There are few choices. But with Dale the transaction is trustworthy.

It was quite a long ordeal...maybe normal but I didn't anticipate that. We started talking in June or July and had our official inspecition with the insurance agent in August and just finished having our shutters installed on Jan. 4. The facia came in in the wrong color so there was a delay there and it was quite a long time from when I picked the siding color (Oct. 8) to the time the work acutally began (after Thanksgiving). If you can be out of your home when the work is done, do it! It is insanely noisy if you are in your house! And be sure to take everything off of your mantels before work begins... my Lenox wedding frame crashed to the ground. The process generally went smoothly, it was just very detailed and involved with the insurance company and just took alot longer overall than I anticipated. The crew was great and our rep was very attentive.