You've Got A Guy Inc

Good phone consultation

not good

N/A

Outstanding.

Great! Problem solved.

Totally blown off.

Everyone I dealt with was professional, punctual and trustworthy. All jobs were done efficiently and competently . It feels good to have everything working right. I am pleased with my first Angie's List experience.

Needed some things fixed in a hurry for a sale of a house. Matt was able to accomodate my schedule and was very nice about rescheduling when I had to cancel at the last minute. I would highly recommend them.

Great. After an initial lapse in communication (I had to contact them twice to schedule our meeting), the entire process ran smoothly and professionally. They came to my house and thoroughly went over all of the issues and problems that I wanted repaired.

They were courteous, communicated any concerns, and worked overtime to complete the project. If we were unsatisfied, Matt and his team redid it to our satisfaction. Due to the severity of the water damage, this was a long project. Matt and his team were sympathetic and contentious to our situation. I strongly recommend Matt to anyone.

First the gentleman called five minutes before he was to show up and asked where I was located and told me he would be late-5 minutes and was. Then had me show me what was to be done and did not have the electrical switch or hinges (although he did not need them). I just thought that since Matt came out Saturday to give me an estimate, the handyman should have everything with him. Was thorough and the work was done well, although my door was too old to handle new hinges. But had I not had someone here, he would have had to have come back because he was here for about three hours and I did not count on that long of a day and had to leave.

Weather delayed the start of the project, but once the weather cleared up and allowed them to paint the exterior the project moved along accordingly. Matt was readily available at all times via phone to answer any questions or concerns I might have had. Very happy with the end result, we were able to save/restore the original windows and replace the old storm windows with ones that better match our exterior and will also insulate better in the winter.

The principal job was relaying a concrete sidewalk. They also installed a stair rail, patched concrete steps, and installed a new kitchen faucet. I will use them again.

Matt Baffoe sent over a carpenter named Matt. Matt, the carpenter, installed the deadbolt correctly and quickly. The door/frame replacement took longer than expected, but Matt stayed till the job was done. There were some complications along the way, but Matt handled everything, despite it taking a couple hours longer than expected. No additional costs were incurred. Matt was careful not to damage anything and to clean up all of the mess. He also took the old door/frame down to our garbage area. When my wife came home, she liked how everything looked but was unhappy with how the new door closed. She felt it didn't swing freely enough. About a week after the work was done, Matt Baffoe IM'ed me to see how everything went and if we were happy. I explained the concern with the door not swinging freely. He wished I'd called sooner, scheduled Matt, the carpenter to come out a week later. Matt was able to make some adjustments that made the door swing freely and appeased my wife. Matt Baffoe contacted me within days to make sure everything was done to our liking, and they were. Oh yeah, no extra costs for the return visit. Bottom line: The guys from You've Got a Guy, honored their original quote despite the additional work once the old door/frame were down. They worked hard to make sure we were happy with the work, and they didn't nickel and dime us. I'd work with them again.

Matt's team was able to meet to get the job done when the weather finally permitted. They were able to get the job done in only half a day rather than an entire one like they originally thought it would take. His workers were courteous and explained what they were doing to me. They also did an excellent job of cleaning up after themselves when they were through.

Nightmare / Incompetent - Had to redo entire project at great expense. Should have cost around $5,500... labor and materials. We ended up spending close to $12,000. Pipes leaked into basement, electric done incorrectly, no wax ring used when installing toilet, left holes in floor, tile unevenly measured, whirlpool bathtub damaged and installed incorrectly... to fix the whirlpool we had to rip out a large section of the adjoining bedroom wall. Matt Baffoe said 10 days, but took a month (asking for money the entire time) before I fired him (with the job still incomplete.) There is not enough text space available to begin to explain what was found after we had to tear the walls down after he left - feel free to call 773.206.9589 to talk or arrange a visit to see where he screwed the exhaust vent to the outside of the building, but never drilled the hole through the wall.

Great job, on time. VERY responsive.

Job well done, good work at a good price, Matt and his crew were on time and let me know of surprises that came up during the job. Went to go pick up extra materials for me that were not planned for. Bathroom and bedroom look much better now.

Matt was very professional in taking my call and recording my information. He met with me at the time he specified and was able to give me a quote for this small job on the spot. When he was supposed to meet with me again he called ahead to say he was going to be late which is something most handymen do not do, they will just not show up without an explanation. Matt gave me recommendations on how to solve a couple of problems without going overboard. He does good work for a fair price and I will hire him again.