In Demand Movers

Movers arrive and look at our furniture and say that they were only expecting to move 12 pieces of furniture. Also it started to rain so they said they would need to cover everything, which would take more like 7 - 8 hours with 2 guys. They suggested they come back Sunday at 8 am with 3 guys. We agree. I have already taken time off work for the move and I now have to take more time off, but they blamed the office for the misquote. He calls me back an hour later saying they will actually be there at 2 pm instead of 8 am. This is the second reschedule. Guys arrive at 1:30 pm and I sign the contract. The 3rd guy leaves after 15 minutes because he was not feeling well. So we are back to 2 guys. The lead mover constantly hits on and harasses my friend. I personally wish he could have kept it more professional. We had to keep asking him to move things. We have a beige couch which I provided wrap for, and showed them that we wanted it wrapped. They did not wrap it. The couch got dirty, I can probably buy some cleaner for that. I wrapped the cushions myself. We have one piece of really heavy furniture, an ikea armoire. I get it, it's heavy, but then the lead mover said to me, "it's not even a nice piece of furniture." I didn't realize it was his job to assess whether my furniture was good enough quality. We get to the new place. The head mover got his brother to meet him there, so we are now back up to 3 movers. We had marked all the boxes with what room they belonged in, and they made no effort to help with any of that, we ended up with entire chaos and few broken dishes that had books dropped on them. And then the cherry on top: the mover left our contract at the old place. Heading back to the old place that day was just not feasible with our pets and all the boxes in chaos. So, he sent his brother with our key to go get the contract. He then blamed me for him leaving the contract, saying that "I rushed him out of there." Because of the inconsistency of the 3rd mover, they did adjust our rate for the day from 5 hours to 4 hours, which I appreciated.