HOME DEPOT

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They came out and measured. It took a little while to get him out here, but he was very professional. He showed us all of our options. They were custom made so it took about 4 to 6 weeks. There was one man who did all the windows and he only took about 45 minutes. The shutters look fantastic. This is the best home improvement deal I have ever had.

They were out very quick and it has worked great!

Home Depot is only good for purchasing appliances--they are unprofessional and incompetent with anything having to do with installation. First of all, when the installers arrived, they said they couldn't install the dishwasher unless a shut-off valve was already there. The salesperson never told us that and it took a few weeks to find out that we needed one because the installers wouldn't call their company to confirm. Second of all, they use piping that is not allowed in high rises and again, wouldn't call their company to confirm that. So after getting no information about the piping for more than a few weeks, we had to hire a professional plumber to install the dishwasher. Third, the garbage disposal installer made mistakes, causing leaks and flooding in the dishwasher. So we had to hire a professional plumber to install that as well. We had to spend hundreds of dollars to install the appliances. Home Depot is totally unprofessional and unhelpful in resolving problems.

They were terrible to work with. Getting an estimate for the custom door took 3 months. The door took 3 times as long to come in as first told. Installers hard to schedule. They ordered wrong parts that we had to have someone come out and fix since our electric strike wouldn't work with the new door.

When we researched price quotes for our blinds, Home Depot was the most reasonable for the cost of blinds as well as the installation. We will hire Home Depot again for our basement.

I FIND THAT THEIR RETURN POLICY IS VERY ACCOMMODATING. THEY WILL ACCEPT A RETURN ON SOMETHING PURCHASED MONTHS PREVIOUSLY. THEY ALWAYS HAVE WHAT I NEED. I HAVE ALWAYS EXPERIENCED GOOD CUSTOMER SERVICE.

WE USED HOME DEPOT TO REFER US TO ONE OF THEIR CEILING FAN INSTALLATION EXPERTS, AND WE ARE SO GLAD WE DID. WE HAVE A 20' CEILING THAT MAKES IT ALMOST IMPOSSIBLE TO DO WITHOUT MAJOR SCAFFOLDING, ETC. THE GUY THEY SENT WAS A TOTAL EXPERT, USED THREE LADDERS AND A BOARD TO GET PERFECTLY IN POSITION, WAS DONE IN LESS THAN AN HOUR. WE WERE SURE IT WAS AN ALL-DAY PROJECT, BECAUSE THAT'S HOW LONG IT TOOK THE BUILDER TO INSTALL THE FAN THE FIRST TIME AROUND. WE WERE VERY IMPRESSED.

THIS HOME DEPOT NEEDS BETTER SERVICE AND SOME UPDATING. THERE IS NEVER ANYONE AROUND TO HELP YOU. THEY WERE HELPFUL IN THAT THEY WERE ABLE TO CUT SOME TILE FOR US SO THAT WE DID NOT HAVE TO RENT A TILE CUTTER, BUT THE WHOLE ORDEAL TOOK 2+ HOURS (ONE GUY LEFT HALF WAY THROUGH, THE POWER TO THE SAW WENT OUT, ETC.) WE'VE HAD A MUCH BETTER EXPERIENCE AT THE HOME DEPOT ON 2570 N ELSTON AVENUE, ALTHOUGH THE SELECTION DOES NOT SEEM AS LARGE, AND THIS ONE TENDS TO BE CLOSEST TO US SO WE PICK THINGS UP HERE.

THE QUALITY OF THE INSTALLATION AND THE MATERIALS WERE GOOD, HOWEVER WE WERE NOT PLEASED WITH THE CUSTOMER SERVICE PROCESS TO SET UP APPOINTMENTS. WE FOUND THAT HOME DEPOT AND THE COMPANIES CONTRACTED TO MEASURE AND INSTALL THE CARPET DID NOT COMMUNICATE EFFECTIVELY WITH ONE ANOTHER.

ALL WE WANTED WAS BLINDS FOR OUR SLIDING GLASS DOOR. WE WERE TRYING TO GET FINGER-PULL, ACCORDION-STYLE BLINDS. WE DID EVENTUALLY GET THEM, AND THE PRODUCT QUALITY IS EXCELLENT. ACTUALLY GETTING THE PRODUCT, THOUGH, WAS A NIGHTMARE. WE DEALT WITH TWO DIFFERENT PEOPLE AT HOME DEPOT, AND NEITHER WERE HELPFUL. AFTER MEASUREMENTS WERE TAKEN, IT WAS SUPPOSED TO BE A COUPLE WEEKS TO GET THE BLINDS. IT TURNED OUT TO BE 2 MONTHS. NUMEROUS PHONE CALLS, MESSAGES, VISITS TO THE STORE AND ARGUMENTS TOOK PLACE BEFORE WE COULD GET THEM. THEY HAD PLACED THE ORDER INCORRECTLY NUMEROUS TIMES (SOMETIMES THE STYLE WAS WRONG, SOMETIMES THE SIZE, SOMETIMES THE MEASUREMENTS, SOMETIMES THE NUMBER OF BLINDS). DEFINITELY WILL NOT GO BACK.

HOME DEPOT STORES ARE NOT UNIFORM. THE LAYOUT OF MERCHANDISE MAY BE UNIFORM, BUT THE QUALITY OF SERVICE AND HELPFULNESS OF PERSONNEL VARIES GREATLY. NORTH AVENUE IS ACCESSIBLE AT ALL HOURS, BUT YOU HAD BETTER KNOW EXACTLY WHAT YOU WANT BECAUSE THE STAFF RARELY WILL ASSIST YOU. CHECK OUT IS A NIGHTMARE, WITH TOO FEW CASHIERS NO MATTER WHAT TIME OF DAY/NIGHT YOU ARE THERE. ELSTON IS NOT AS BUSY, HAS A SMALLER SELECTION OF MERCHANDISE AND A MUCH MORE HELPFUL STAFF.

THE FACT THAT THIS IS A 24-HOUR STORE IS THE MOST ATTRACTIVE FEATURE TO ME. TRAFFIC IS SO AWFUL IN THIS AREA THAT EARLY SATURDAY OR SUNDAY MORNING IS THE ONLY TIME IT'S LESS THAN A CHORE TO GET TO THIS STORE. UNLIKE MANY OTHER 24-HOUR OPERATIONS, THEY GENERALLY HAVE ENOUGH STAFF IN THE EARLY HOURS TO HELP.

THEIR HOURS OF OPERATION ARE VERY CONVENIENT. I'VE HAD MOSTLY NEGATIVE EXPERIENCES, THOUGH. MOST RECENTLY, I BOUGHT A SNOW SHOVEL. WHEN I GOT IT TO THE REGISTER, IT TURNS OUT THAT THE PRICE WAS MIS-MARKED. THE CASHIER CALLED THE MANAGER OVER. SHE NOT ONLY REFUSED TO HONOR THE PRICE ADVERTISED, BUT ACCUSED ME OF SWITCHING THE TAGS. I RARELY CAN FIND ANYONE TO HELP ME AT THIS HOME DEPOT. IF I NEED ADVICE, ASSISTANCE, OR TO FIND ANYTHING, I EITHER GO TO A SUBURBAN LOWES OR GO TO THE HOME DEPOT ON ELSTON IN LINCOLN PARK.

FOUND STORE CLERKS TO BE GENERALLY VERY HELPFUL AND EARNEST. REAL KEY IS TO FIND SOMEONE WHO ''OWNS'' THE DEPARTMENT YOU'RE LOOKING IN -- THE PERSON WHO KNOWS WHERE AND WHAT EVERYTHING IS. DON'T SETTLE FOR SOMEONE WHO JUST SEEMS TO KNOW OR IS FROM ANOTHER DEPARTMENT. FIND THE PERSON WHO ''LIVES AND BREATHES'' PLUMBING FIXTURES (OR WHATEVER). THEY'RE THERE, AND THEY'RE GREAT! HAVE SEEN A REAL UPGRADE IN THE QUALITY/EXPERTISE OF THE CLERKS WITHIN THE STORE OVER THE LAST YEAR. CASHIER LINES STILL TEND TO BE LONG AND SLOW. IF YOU'RE IN A HURRY, DON'T GO DURING CONTRACTOR ''RUSH HOURS'' (EARLY IN AM/QUITTING TIME IN PM).

CUSTOMER SERVICE WAS VERY POOR IN SCHEDULING TIME FOR INSTALLATION. FIRST, MEASUREMENT WAS INCORRECT, THEREFORE I WAITED 3 ADDITIONAL WEEKS FOR GLASS. REQUIRED FULL PAYMENT OF LABOR BEFORE WORK WAS COMPLETED.

REASONABLY PRICED, ARRIVED ON TIME, TOOK TWO EXTRA TRIPS TO CORRECT MINOR PROBLEMS

I ONLY WORKED WITH A DESIGNER AND A CONTRACTOR WHO CAME OUT TO GIVE AN ESTIMATE ON INSTALLATION. THEY WERE BOTH NICE AND POLITE. THE DESIGNER DIDN'T SEEM LIKE SHE HAD MUCH TRAINING OTHER THAN ON HOW TO USE THE COMPUTER THEY HAVE IN THE STORE TO MAKE DIAGRAMS.

SERVICE IS AWFUL, BUT THE SELECTION IS THERE, SO I GO. TRYING TO GET ANY HELP IS AN IMPOSSIBLE TASK. LAST TIME I WAS THERE, I WAS LOOKING AT DOOR LOCKS AND THERE WAS A FORKLIFT LEFT NEARBY (NOT MORE THAN 2 FEET AWAY). AN EMPLOYEE CAME UP AND STOOD NEAR THE FORKLIFT. WITHOUT A WORD, HE HONKS THE HORN FOR ME TO MOVE! DIDN'T ASK, DIDN'T LOOK AT ME, JUST HONKED THE HORN. UNBELIEVABLE!

OVERALL THE SERVICE IS FINE. SOME PEOPLE WHO WORK THERE WILL BEND OVER BACKWARDS TO HELP YOU, AND OTHERS MAKE IT SEEM LIKE YOU'RE BOTHERING THEM. IT'S REALLY HIT OR MISS. THERE IS A MANAGER THERE WHO IS THE RUDEST PERSON I'VE EVER SEEN! I'VE NEVER ACTUALLY HAD TO DEAL WITH HIM, BUT I'VE SEEN HIM BELITTLE CUSTOMERS IN THE STORE AT LEAST A HALF DOZEN TIMES, ESPECIALLY AT THE RETURNS AREA. HE'S REALLY UNBELIEVABLY ANTAGONISTIC.

ONLY HAD ONE VANITY MEETING THE MEASUREMENTS I NEEDED. IT HAD A WOOD DRAWER SUPPORT WHERE MY PLUMBING LINE WAS, SO MY INSTALLER HAD TO MODIFY IT TO MAKE IT WORK. FAUCET SELECTION GOOD - BUT FAUCET HAD ''ODD-SIZED'' LINES, SO NEEDED ADAPTERS (DIDN'T REALIZE UNTIL HOME AND INSTALLING). FOUND PROPER SINK TOP, BUT ONCE GOT HOME REALIZED BADLY DAMAGED AND HAD TO GO BACK AND EXCHANGE. DID NOT HAVE SIDE SPLASHES FOR SINK TOP IN STOCK. HARD TO FIND ASSISTANCE IN THE STORE.

INSTALLER WAS 10 MINUTES LATE (ONE-HOUR RANGE), BUT WAS CAREFUL, DID A GOOD JOB, AND CLEANED UP COMPLETELY AFTERWARDS. WORTH THE COST OF INSTALLATION. I MIGHT HAVE GOTTEN THE DOORS CHEAPER SOMEWHERE ELSE, BUT I VALUE THE QUALITY OF THE PRODUCT AND RELIABILITY AND QUALITY OF INSTALLATION.

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