Ground Innovations LLC

My initial experience with the Ground Innovations team the summer of 2012 was very good. However, once the initial landscaping was completed my dealings with the company have been totally frustrating. Mr. Peterson promoted his company based on their long history of service in the community and that fact they weren't going anywhere. He assured me they were only a phone call away and all materials had at least a 1 year guarantee. My experience is the opposite. I have found this company to be dishonest and unprofessional, totally lacking in customer service and communication. For instance: 1) After leaving several messages inquiring when they were going to complete the winter irrigation blowout and treat the weed barrier that wasn't working Mr. Peterson returned my call on 10/3/12 and said that the winterizing had been completed the previous Tuesday. I inquired how I was suppose know this when no one bothered to leave a report of the work done or leave a courtesy phone message. I mentioned that a few plants had died but he said to wait until spring and give them a chance. He said he would stop by in the spring to check plants and the irrigation system. 2) On 4/3/13 I left a message asking when to expect the spring check to be completed. Mr. Peterson left a message saying that he would take care of the irrigation system around 4/15/13 and would call and let me know the results. I found out that he did stop by but he never called with the results. I called him back and left another message asking him to verify that it was okay to turn on the irrigation system and again asked about the dead/dying pants. He never returned my call. I had to hire someone else to recheck the irrigation system and make adjustments so I could begin irrigating. 3) I was still having problems with the irrigation system and left messages for Mr. Peterson on June 3 and June 10. Finally on June 14, two of his assistants arrived unannounced when I happened to be home. They promised me they would be back by Friday, June 14, to fix the remaining problems and replace the dead/dying plants. No one turned up so I again left a message for Mr. Peterson on June 15. Since I wasn't going to be home I left notes prominently displayed outside in case they stopped by. When I got home one of the notes was missing but I had no way of knowing if anyone stopped by or if the wind had blown the note away. 4) For the next several weeks I continued to leave messages requesting an update. I finally reached Nick, an employee, and he assured me that he had been by and replaced a sprinkler head. However business had been very busy and he hadn't been able to secure the replacement plants but promised he would do it the following week. 5) It is now 6 weeks later and I still haven't seen or heard from anyone at Ground Innovations. My phone calls are being ignored. I can no longer recommend this company.